Axis M3204 User manual

AXISM3204NetworkCamera
UserManual

AboutthisDocument
ThismanualisintendedforadministratorsandusersoftheAXISM3204
NetworkCamera,andisapplicaletormware5.5andlater.Itincludes
instructionsforusingandmanagingtheproductonyournetwork.
Previousexperienceofnetworkingwilleofusewhenusingthis
product.SomeknowledgeofUNIXorLinux-asedsystemsmayalsoe
enecial,fordevelopingshellscriptsandapplications.Laterversions
ofthisdocumentwillepostedtotheAxiswesite,asrequired.See
alsotheproduct’sonlinehelp,availaleviathewe-asedinterface.
LegalConsiderations
Videosurveillancecaneregulatedylawsthatvaryfromcountryto
country.Checkthelawsinyourlocalregioneforeusingthisproduct
forsurveillancepurposes.
Thisproductincludesone(1)H.264decoderlicense.Topurchase
furtherlicenses,contactyourreseller.
Liabilit
Everycarehaseentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannoteheldresponsileforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocument,including,utnotlimitedto,theimplied
warrantiesofmerchantailityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotelialenorresponsileforincidentalor
consequentialdamagesinconnectionwiththefurnishing,performance
oruseofthismaterial.Thisproductisonlytoeusedforitsintended
purpose.
IntellectualPropertRights
AxisABhasintellectualpropertyrightsrelatingtotechnologyemodied
intheproductdescriedinthisdocument.Inparticular,andwithout
limitation,theseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.
Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“Aout”intheproduct’suserinterfaceformoreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer,
Inc.,underthetermsofApplePulicSourceLicense2.0(see
www.opensource.apple.com/apsl).Thesourcecodeisavailalefrom
https://developer.apple.com/bonjour/
EquipmentModications
Thisequipmentmusteinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-servicealecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicaleregulatorycertications
andapprovals.
TrademarkAcknowledgments
AXISCOMMUNICATIONS,AXIS,ETRAX,ARTPECandVAPIXare
registeredtrademarksortrademarkapplicationsofAxisABinvarious
jurisdictions.Allothercompanynamesandproductsaretrademarksor
registeredtrademarksoftheirrespectivecompanies.
Apple,Boa,Apache,Bonjour,Ethernet,InternetExplorer,Linux,
Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,Windows
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-asedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnPTMisa
certicationmarkoftheUPnPTMImplementersCorporation.
RegulatorInformation
Europe
ThisproductcomplieswiththeapplicaleCEmarkingdirectives
andharmonizedstandards:
•ElectromagneticCompatiility(EMC)Directive2004/108/EC.See
ElectromagneticCompatibility(EMC)onpage2.
•LowVoltage(LVD)Directive2006/95/EC.Seeafetyonpage2.
•RestrictionsofHazardousSustances(RoHS)Directive2011/65/EU.
SeeDisposalandRecyclingonpage2.
Acopyoftheoriginaldeclarationofconformitymayeotainedfrom
AxisCommunicationsAB.SeeContactInformationonpage3.
ElectromagneticCompatibilit(EMC)
Thisequipmenthaseendesignedandtestedtofulllapplicale
standardsfor:
•Radiofrequencyemissionwheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomenawhen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Thisequipmenthaseentestedusingashieldednetworkcale(STP)
andfoundtocomplywiththelimitsforaClassBdigitaldevice,
pursuanttopart15oftheFCCRules.Theselimitsaredesigned
toprovidereasonaleprotectionagainstharmfulinterferenceina
residentialinstallation.Thisequipmentgenerates,usesandcanradiate
radiofrequencyenergyand,ifnotinstalledandusedinaccordance
withtheinstructions,maycauseharmfulinterferencetoradio
communications.However,thereisnoguaranteethatinterference
willnotoccurinaparticularinstallation.Ifthisequipmentdoes
causeharmfulinterferencetoradioortelevisionreception,which
canedeterminedyturningtheequipmentoffandon,theuseris
encouragedtotrytocorrecttheinterferenceyoneormoreofthe
followingmeasures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationetweentheequipmentandreceiver.
•Connecttheequipmentintoanoutletonacircuitdifferentfrom
thattowhichthereceiverisconnected.
•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Theproductshalleconnectedusingashieldednetworkcale(STP)
thatisproperlygrounded.
Canada
ThisClassBdigitalapparatuscomplieswithCanadianICES-003.The
productshalleconnectedusingashieldednetworkcale(STP)thatis
properlygrounded.
CetappareilnumériquedelaclasseBestconfomeàlanorme
NMB-003duCanada.Leproduitdoitêtreconnectéàl'aided'uncâle
réseaulindé(STP)quiestcorrectementmisàlaterre.
Europe
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassBlimitofEN55022.Theproductshalle
connectedusingashieldednetworkcale(STP)thatisproperly
grounded.
Thisproductfulllstherequirementsforimmunityaccordingto
EN55024ofceandcommercialenvironments
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassBlimitofAS/NZSCISPR22.Theproductshall
econnectedusingashieldednetworkcale(STP)thatisproperly
grounded.
Japan
この装置は、クラスB情報技術装置です。この装置は、家
庭環境で使用することを目的としていますが、この装置が
ラジオやテレビジョン受信機に近接して使用されると、受
信障害を引き起こすことがあります。取扱説明書に従って
正しい取り扱いをして下さい。本製品は、シールドネット
ワークケーブル(STP)を使用して接続してください。また
適切に接地してください。
Korea
이기기는가정용(B급)전자파적합기기로서주로가정에
서사용하는것을목적으로하며,모든지역에서사용할수
있습니다.적절히접지된STP(shieldedtwistedpair)케이
블을사용하여제품을연결하십시오.
Safet
ThisproductcomplieswithIEC/EN/UL60950-1,SafetyofInformation
TechnologyEquipment.Ifitsconnectingcalesareroutedoutdoors,
theproductshallegroundedeitherthroughashieldednetworkcale
(STP)orotherappropriatemethod.
DisposalandReccling
Whenthisproducthasreachedtheendofitsusefullife,disposeof
itaccordingtolocallawsandregulations.Forinformationaout
yournearestdesignatedcollectionpoint,contactyourlocalauthority

responsileforwastedisposal.Inaccordancewithlocallegislation,
penaltiesmayeapplicaleforincorrectdisposalofthiswaste.
Europe
Thissymolmeansthattheproductshallnotedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicalein
theEuropeanUnionmemerstates.Topreventpotentialharmto
humanhealthandtheenvironment,theproductmustedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaoutyournearestdesignatedcollectionpoint,contact
yourlocalauthorityresponsileforwastedisposal.Businessesshould
contacttheproductsupplierforinformationaouthowtodispose
ofthisproductcorrectly.
ThisproductcomplieswiththerequirementsofDirective201 1/65/EUon
therestrictionoftheuseofcertainhazardoussustancesinelectrical
andelectronicequipment(RoHS).
China
Thisproductcomplieswiththerequirementsofthelegislative
actAdministrationontheControlofPollutionCausedyElectronic
InformationProducts(ACPEIP).
ContactInformation
AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden
Tel:[phone]
Fax:[phone]
www.axis.com
Support
Shouldyourequireanytechnicalassistance,pleasecontactyourAxis
reseller.Ifyourquestionscannoteansweredimmediately,your
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternet,youcan:
•downloaduserdocumentationandsoftwareupdates
•ndanswerstoresolvedprolemsintheFAQdataase.Search
yproduct,category,orphrase
•reportprolemstoAxissupportstaffyloggingintoyourprivate
supportarea
•chatwithAxissupportstaff(selectedcountriesonly)
•visitAxisSupportatwww.axis.com/techsup/
LearnMore!
VisitAxislearningcenterwww.axis.com/academy/forusefultrainings,
weinars,tutorialsandguides.

AXISM3204NetworkCamera
TableofContents
HardwareOverview..........................................5
..............................................................5
ConnectorsandButtons..........................................5
LEDIndicators..................................................6
AccessingtheProduct.......................................7
AccessfromaBrowser...........................................7
AccessfromtheInternet..........................................7
SettheRootPassword...........................................7
TheLiveViewPage..............................................8
ediaStreams.............................................11
HowtoStreamH.264............................................11
MJPEG........................................................11
AXISMediaControl(AMC)........................................11
AlternativeMethodsofAccessingtheVideoStream....................12
SettingUptheProduct......................................14
BasicSetup....................................................14
Video.....................................................15
VideoStream...................................................15
StreamProles.................................................16
CameraSettings................................................16
ViewArea.....................................................17
Overlay........................................................18
PrivacyMask...................................................19
LiveViewCong............................................21
PTZ(PanTiltZoom).........................................23
PresetPositions.................................................23
GuardTour.....................................................23
Advanced......................................................24
Detectors..................................................25
CameraTampering..............................................25
MotionDetection...............................................25
Applications...............................................28
ApplicationLicenses.............................................28
InstallApplication...............................................28
ApplicationConsiderations........................................28
Events....................................................30
SettingUpanActionRule........................................31
Recipients.....................................................31
Schedules......................................................33
Recurrences....................................................33
Recordings.................................................34
RecordingList..................................................34
ContinuousRecording............................................34
Languages.................................................35
SystemOptions.............................................36
Security.......................................................36
Date&Time....................................................38
Network.......................................................38
Storage.......................................................44
Maintenance...................................................44
Support.......................................................45
Advanced......................................................45
ResettoFactoryDefaultSettings...................................46
Troubleshooting............................................47
CheckingtheFirmware...........................................47
UpgradingtheFirmware..........................................47
EmergencyRecoveryProcedure....................................47
Symptoms,PossileCausesandRemedialActions.....................48
TechnicalSpecications......................................51
PerformanceConsiderations.......................................53
4

AXISM3204NetworkCamera
HardwareOvervew
HardwareOvervew
2
1
3
4567
1tatusindicatorLED
2Coverplates
3Controlbutton
4PowerindicatorLED
5NetworkindicatorLED
6Networkconnector
7ProductIDanderialnumber(/N)
ConnectorsandButtons
Fortechnicalspecications,seepage51.
NetworkConnector
RJ45EthernetconnectorwithPoweroverEthernet(PoE).
NO NO
NOTICE TICE TICE
Theproductshalleconnectedusingashieldednetworkcale(STP).Allcalesconnectingtheproducttothenetworkshall
eintendedfortheirspecicuse.Makesurethatthenetworkdevicesareinstalledinaccordancewiththemanufacturer’s
instructions.Forinformationaoutregulatoryrequirements,seeElectromagneticCompatibility(EMC)onpage2.
5

AXISM3204NetworkCamera
HardwareOvervew
ControlButton
Thecontroluttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.Seepage46.
•ConnectingtoanAXISVideoHostingSystemservice.Seepage40.Toconnect,pressandholdtheuttonforaout3
secondsuntiltheStatusLEDashesgreen.
•ConnectingtoAXISInternetDynamicDNSService.Seepage40.Toconnect,pressandholdtheuttonforaout3seconds.
LEDIndicators
LEDColorIndication
GreenSteadyforconnectiontoa100Mit/snetwork.Flashesfornetworkactivity.
AmerSteadyforconnectiontoa10Mit/snetwork.Flashesfornetworkactivity.
Network
UnlitNonetworkconnection.
GreenSteadygreenfornormaloperation.
AmerSteadyduringstartupandwhenrestoringsettings.
Status
RedSlowashforfailedupgrade.
GreenNormaloperation. Power
AmerFlashesgreen/amerduringrmwareupgrade.
Note
•TheStatusLEDcaneconguredtoeunlitduringnormaloperation.Tocongure,gotoSetup>SystemOptions>Ports
&Devices>LED.Seetheonlinehelpformoreinformation.
•TheStatusLEDcaneconguredtoashwhileaneventisactive.
•TheStatusLEDcaneconguredtoashforidentifyingtheunit.GotoSetup>SystemOptions>aintenance.
6

AXISM3204NetworkCamera
AccessngtheProduct
AccessngtheProduct
ToinstalltheAxisproduct,refertotheInstallationGuidesuppliedwiththeproduct.
Theproductcaneusedwithmostoperatingsystemsandrowsers.TherecommendedrowsersareInternetExplorerwithWindows,
SafariwithMacintoshandFirefoxwithotheroperatingsystems.SeeTechnicalpecicationsonpage51.
ToviewstreamingvideoinInternetExplorer,allowinstallationofAXISMediaControl(AMC)whenprompted.
TheAxisproductincludesone(1)H.264decoderlicenseforviewingvideostreams.ThelicenseisautomaticallyinstalledwithAMC.
Theadministratorcandisaletheinstallationofthedecoders,topreventinstallationofunlicensedcopies.
Note
•QuickTimeTMisalsosupportedforviewingH.264streams.
•Ifyourcomputerrestrictstheuseofadditionalsoftwarecomponents,theproductcaneconguredtouseaJavaapplet
forviewingMotionJPEG.
AccessfromaBrowser
1.Startarowser(InternetExplorer,Firefox,Safari).
2.EntertheIPaddressorhostnameoftheAxisproductintherowser’sLocation/Addresseld.Toaccesstheproductfroma
Macintoshcomputer(MacOSX),clickontheBonjourtaandselecttheproductfromthedrop-downlist.
IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationaouthowto
discoverandassignanIPaddress,seetheInstallationandManagementSoftwareCDorthedocumentAssignanIPAddress
andAccesstheVideotreamonAxisSupportweatwww.axis.com/techsup
3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrste
congured.Forinstructions,seeettheRootPasswordonpage7.
4.Theproduct’sLiveViewpageopensinyourrowser.
Note
ThecontrolsandlayoutoftheLiveViewpagemayhaveeencustomizedtomeetspecicinstallationrequirementsand
userpreferences.Consequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedin
yourownLiveViewpage.
AccessfromtheInternet
Onceconnected,theAxisproductisaccessileonyourlocalnetwork(LAN).ToaccesstheproductfromtheInternetyoumust
congureyournetworkroutertoallowincomingdatatrafctotheproduct.Todothis,enaletheNAT-traversalfeature,which
willattempttoautomaticallyconguretheroutertoallowaccesstotheproduct.ThisisenaledfromSetup>SystemOptions>
Network>TCP/IPAdvanced.
Formoreinformation,seeNATtraversal(portmapping)forIPv4onpage41.SeealsoAXISInternetDynamicDNSServiceat
www.axiscam.net
ForTechnicalnotesonthisandothertopics,visittheAxisSupportweatwww.axis.com/techsup
SettheRootPassword
ToaccesstheAxisproduct,youmustsetthepasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialog,whichappearswhentheproductisaccessedforthersttime.
Topreventnetworkeavesdropping,therootpasswordcanesetviaanencryptedHTTPSconnection,whichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcetweenwerowsersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.SeeHTTPonpage41.
7

AXISM3204NetworkCamera
AccessngtheProduct
Thedefaultadministratorusernamerootispermanentandcannotedeleted.Ifthepasswordforrootislost,theproductmuste
resettothefactorydefaultsettings.SeeResettoFactoryDefaultettingsonpage46.
TosetthepasswordviaastandardHTTPconnection,enteritdirectlyinthedialog.
TosetthepasswordviaanencryptedHTTPSconnection,followthesesteps:
1.ClickCreateself-signedcerticate.
2.ProvidetherequestedinformationandclickOK.Thecerticateiscreatedandthepasswordcannowesetsecurely.
3.Enterapasswordandthenre-enterittoconrmthespelling.
4.ClickOK.Thepasswordhasnoweencongured.
SetPowerLineFrequenc
PowerlinefrequencyissetthersttimetheAxisproductisaccessedandcanonlyechangedfromPlainCong(seepage46)
oryresettingtheproducttofactorydefault.
Selectthepowerlinefrequency(50Hzor60Hz)usedatthelocationoftheAxisproduct.Selectingthewrongfrequencymaycause
imageickeriftheproductisusedinuorescentlightenvironments.
Whenusing50Hz,themaximumframerateislimitedto25fps.
Note
Powerlinefrequencyvariesdependingongeographicregion.TheAmericasusuallyuse60Hz,whereasmostotherpartsof
theworlduse50Hz.Localvariationscouldapply.Alwayscheckwiththelocalauthorities.
TheLiveViewPage
ThecontrolsandlayoutoftheLiveViewpagemayhaveeencustomizedtomeetspecicinstallationrequirementsanduser
preferences.Consequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedinyourownLiveView
page.Thefollowingprovidesanoverviewofeachavailalecontrol.
8

AXISM3204NetworkCamera
AccessngtheProduct
ControlsontheLiveViewPage
ClickViewsizetoscaletheimagedownto800pixelswideortofullscale.Onlyavailale
inMJPEG.
SelectastreamprolefortheLiveViewpagefromtheStreamProledrop-downlist.For
informationaouthowtocongurestreamproles,seepage16.
TheanualTriggeruttonisusedtotriggeranactionrulefromtheLiveViewpage.For
informationaouthowtocongureandenaletheutton,seeManualTriggeronpage9.
ClickSnapshottosaveasnapshotofthevideoimage.Thisuttonisprimarilyintended
forusewhentheAXISMediaControlviewertoolarisnotavailale.Enalethisutton
fromLiveViewCong>ActionButtons.
ManualTrigger
TheanualTriggerisusedtotriggeranactionrulefromtheLiveViewpage.Themanualtriggercanforexampleeusedto
validateactionsduringproductinstallationandconguration.
Tocongurethemanualtrigger:
1.GotoSetup>Events.
2.ClickAddtoaddanewactionrule.
3.FromtheTriggerdrop-downlist,selectInputSignal.
4.Fromtheseconddrop-downlist,selectanualTrigger.
5.Selectthedesiredactionandconguretheothersettingsasrequired.
Formoreinformationaoutactionrules,seeEventsonpage30.
ToshowthemanualtriggeruttonsintheLiveViewpage:
1.GotoSetup>LiveViewCong.
2.UnderActionButtons,selectShowmanualtriggerbutton.
AXISMediaControlviewertoolbar
TheAXISMediaControlviewertoolarisavailaleinInternetExploreronly.SeeAXIMediaControl(AMC)onpage11formore
information.Thetoolardisplaysthefollowinguttons:
ThePlayuttonconnectstotheAxisproductandstartsplayingamediastream.
TheStoputtonstopsthemediastream.
TheSnapshotuttontakesasnapshotofthevideoimage.Thelocationwheretheimageissavedcanespecied
intheAMCControlPanel.
9

AXISM3204NetworkCamera
AccessngtheProduct
ClicktheViewFullScreenuttonandthevideoimagewilllltheentirescreen.PressESC(Escape)onthecomputer
keyoardtocancelfullscreenview.
TheRecorduttonisusedtorecordthecurrentvideostream.Thelocationwheretherecordingissavedcanespeciedin
theAMCControlPanel.EnalethisuttonfromLiveViewCong>ViewerSettings.
PTZControls
TheLiveViewpagealsodisplaysPan/Tilt/Zoom(PTZ)controls.Theadministratorcanenale/disalecontrolsforspeciedusersunder
SystemOptions>Security>Users.
Note
ThesecontrolsareavailaleifdigitalPTZisenaledintheselectedviewarea,seeViewAreaonpage17.
ClicktheEmulatejoystickmodeuttonandclickintheimagetomovethecameraviewinthedirectionofthe
mousepointer.
ClicktheCentermodeuttonandclickintheimagetocenterthecameraviewonthatposition.Thecentermode
uttoncouldalsoeusedtozoominonaspecicarea.Clickintheimageanddragtodrawarectanglesurrounding
theareatoemagnied.Tozoomout,rotatethemousewheel.
ClicktheCtrlpaneluttontoopenthePTZcontrolpanelwhichprovidesadditionalPTZcontrols.
User-deneduttonscanalsoappearintheControlpanel.SeeControlsonpage24.
SelectaPTZpresetpositiontosteerthecameraviewtothesavedposition.SeePresetPositions
onpage23.
PanandTiltbars–Usethearrowstopanandtiltthecameraview,orclickona
positionontheartosteerthecameraviewtothatposition.
ThePTZcontrolscanedisaledunderPTZ>Advanced>Controls,seeControlsonpage24.
10