Axis Q8741-E User manual

AXISQ87BispectralPTZNetworkCameraSeries
AXISQ8741-EBispectralPTZNetworkCamera
AXISQ8742-EBispectralPTZNetworkCamera
UserManual

AXISQ87BispectralPTZNetworkCameraSeries
TableoContents
Solutionoverview...........................................3
Productoverview...........................................4
Howtoaccesstheproduct....................................6
Howtoaccesstheproductfromabrowser...........................6
Aboutsecurepasswords..........................................6
Setup.....................................................7
Abouttheproduct'sbuilt-inhelp...................................7
Aboutevents...................................................7
Howtosetupthecamerafordailycleaningofthevisualwindow........8
magequality...................................................9
Streamingandstorage...........................................11
Aboutapplications..............................................12
nstallanSDcard(pre-mounted)...................................12
Troubleshooting............................................14
Resettofactorydefaultsettings...................................14
Howtocheckthecurrentrmware.................................15
Howtoupgradethermware.....................................15
Technicalissues,cluesandsolutions................................15
Performanceconsiderations.......................................16
Specications..............................................18
SDcardslot....................................................18
Connectors....................................................18
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AXISQ87BispectralPTZNetworkCameraSeries
Solutionoverview
Solutionoverview
TheAXSQ87BispectralPTZNetworkCameraisintendedformission-criticalsurveillancethatdemands24-hourmonitoringof
restrictedareas,suchasairports(1).
ndifcultlightingconditions(2),thethermalcameracandetectobjects(3)thatthevisualcameracannot.Thisallowsyou
tosetupanevent,usingmotiondetectiononthethermalcamera,tozoominandrecordwiththevisualcamera.Tondout
more,gotopage7.
Thecamera(4)isofteninstalledininaccessiblelocations.Thebuilt-inwiperandoptionalwasherallowsyoutoremoveforinstance
seasalt,fromthefrontwindowwithoutphysicallyaccessingit.Tondoutmore,gotoHowtosetupthecamerafordailycleaningof
thevisualwindowonpage8.
Thewidetiltrangeallowsyouto,forexample,detectvariousyingobjects(5).

AXISQ87BispectralPTZNetworkCameraSeries
Productoverview
Productoverview
1Weathershield
2Topcover
3Wiper
4Frontwithprotectivefoil
5nnercover
6Thermallens
7Visuallens
8Positioningunit
9Lid
10Baseunit
11Baseunitscrews
4

AXISQ87BispectralPTZNetworkCameraSeries
Productoverview
1SDcardslot(microSDHCUHS-/microSDXCUHS-)
2Fanconnector
3StatusLED
4Factorydefaultswitch
5nputpowerconnector
6/Oconnector
7RJ45connector
8SFPslotforSFPmodule(SFPmodulenotincluded)
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AXISQ87BispectralPTZNetworkCameraSeries
Howtoaccesstheproduct
Howtoaccesstheproduct
AXSPUtilityandAXSCameraManagementarerecommendedmethodsforndingAxisproductsonthenetworkandassigning
themPaddressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support
fyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support
Howtoaccesstheproductfromabrowser
1.Startawebbrowser.
2.EnterthePaddressorhostnameoftheAxisproductinthebrowser’saddresseld.
3.Enteryourusernameandpassword.fthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.
Aboutsecurepasswords
mportant
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdevice,setupasecureand
encryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforthedataandservices.Axisdevicesdonotimposeapasswordpolicyastheymaybe
usedinvarioustypesofinstallations.Toprotectyourdatawerecommendthatyou:
•Changethedefaultpasswordthatcomeswiththedevices.
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changepasswordatarecurringinterval,atleastonceayear.
Setasecurepasswordfortherootaccount
mportant
Thedefaultadministratorusernamerootcannotbedeleted.fthepasswordforrootislost,thedevicemustberesetto
thefactorydefaultsettings.
1.Makesuretofollowtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage6.
2.Typeapasswordandthenretypeittoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
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AXISQ87BispectralPTZNetworkCameraSeries
Setup
Setup
Abouttheproduct'sbuilt-inhelp
Youcanaccessthebuilt-inhelpthroughyourproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.
Aboutevents
Howtotriggeranaction
1.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhentheproductwillperformcertain
actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelectwhatTriggermustbemettotriggertheaction.fyouspecifymorethanonetriggerfortheactionrule,all
ofthemmustbemettotriggertheaction.
3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.
Note
fyoumakechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotakeeffect.
Howtousethermalcameramotiondetectiontozoominandrecordwiththevisualcamera
ndifcultlightingconditionsthethermalcameracandetectobjectsthatthevisualcameracannot.Thisexampleshowshowtoset
upanevent,usingAXSVideoMotionDetectiononthethermalcamera,tozoominandrecordwiththevisualcamera.
Createamotiondetectionprole:
Note
RunningVMDonbothchannelssimultaneouslymayaffecttheframerateandthegeneralperformance.Forthisexamplewe
recommendthatyouremoveallVMDprolesonthevisualcamera.
1.GotoSettings>AppsandopenAXSVideoMotionDetection.
2.SelectThermal.
3.Createaprole(callitforinstance“gateprole”)thatcoverstheareaofinterest.FindoutmoreintheUsermanualfor
AXSVideoMotionDetectiononwww.axis.com.
Createthepresetpositions:
4.GotoSettings>PT>Presetpositions.
5.Createthehomepositionthatincludestheareaofinterest.
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AXISQ87BispectralPTZNetworkCameraSeries
Setup
6.Createthezoomed-inpresetposition(callitforinstance“gateposition”)sothatitcoverstheareaintheimagewhereyou
predictthatthemovingobjectwillappear.
CreatetheVMDevent:
7.GotoSettings>System>Eventsandaddanactionrule.
8.NametheactionruleGatekeeper.
9.Setthetriggerto:
-Applications
-VMD4:gateprole(Thermal)
10.Settheactionto:
-Type:PTControl
-Control:PresetPosition
-Goto:gateposition
11.SelectReturntohomepositionwhenruleisnolongeractive.
12.Setthedurationforthecameratostayinthegateposition(waitatleast30secondsbeforereturningtohomeposition).
13.ClickOK.
Createtherecordingevent:
14.CreateanActionRuleandcallitforexample"recordvideo".
15.Setthetriggerto:
-PT
-PresetReached
-Visual
-gateposition
16.Settheactionto:
-Type:RecordVideo
-Selectvideosource:Visual
-Duration:Whiletheruleisactive
-Storage:SDCard
17.ClickOk.
Howtosetupthecamerafordailycleaningofthevisualwindow
Thecameraisofteninstalledininaccessiblelocations.Thisexampleexplainshowyoucanusethebuilt-inwiperandoptionalwasher
toremoveforinstanceseasalt,fromthevisualwindowwithoutphysicallyaccessingit.
Congurethewasher:
1.Pointthecameraatthenozzlemakingsurethatthenozzleislocatedinthecenteroftheimage.
2.GotoSettings>System>Accessories.
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AXISQ87BispectralPTZNetworkCameraSeries
Setup
3.TurnontheNozzleposition.
4.Selectthewasherpumppinonwhichthewasherisconnected.
Createtheactionrule:
5.GotoSettings>System>Events>Add.
6.CreateanActionRuleandcallitforexample"windowwash".
7.Setthetriggerto:
-Time
-UseSchedule
8.ClickNewScheduleandselect:
-Type:Daily
-Starttime:12:00
-Endtime:12:01
-Days:selectall
9.UnderActionsselect-Type:WashingProcedure.
10.ClickOK.
Imagequality
Howtohidepartsoftheimagewithprivacymasks
Note
Privacymasksareonlyavailableforthevisualcamera.
fyouwanttohidepartsoftheimageduetoprivacyreasons,useoneorseveralprivacymasks.
Whatisaprivacymask?
Aprivacymaskisauser-denedareathatprohibitsusersfromviewingpartsofthemonitoredarea.Privacymasksappearasblocks
ofsolidcolorandareappliedonthevideostream.
Privacymasksarepresentonallsnapshots,recordedvideo,andrequestedstreams.TheycannotbebypassedthroughtheVAPX®
applicationprogramminginterface(AP).
mportant
fyouaddmultipleprivacymasks,thismayaffecttheproduct’sperformance.
Howtocreateaprivacymask
Tocreateoreditaprivacymask,gotoSettings>Privacymask.
Howtoreducenoiseinlow-lightconditions
Note
Low-lightsettingsareonlyavailableforthevisualcamera.
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Makesurethattheexposuremodeisautomatic.
Note
ncreasingthemaxshuttervaluecanresultinmotionblur.
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AXISQ87BispectralPTZNetworkCameraSeries
Setup
•Theshutterspeedshouldbeasslowaspossible,whichmeansyoushouldsetmaxshuttertothehighestpossiblevalue.
Howtoselectexposuremode
Note
Theexposuremodesareonlyavailableforthevisualcamera.
Thereareseveralexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.
Selectthesamefrequencyasthepowerlinefrequency.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.
Selectthesamefrequencyasthepowerlinefrequency.
Howtomaximizedetailsinanimage
mportant
fyoumaximizedetailsinanimage,bitrateincreasesandmightleadtoreducedframerate.
•Setcompressionaslowaspossible.
•SelectMJPEGstreaming.
•TurnofftheZipstreamfunctionality.
Howtohandlesceneswithstrongbacklight
UseWDRtomakebothdarkandbrightareasoftheimagevisible.
1.GotoSettings>Image.
2.TurnonWDRunderWidedynamicrange.
magewithoutWDR.
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AXISQ87BispectralPTZNetworkCameraSeries
Setup
magewithWDR.
Note
fyouuseWDR,youmayexperiencesomeWDRartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr
Streamingandstorage
Howtochoosevideocompressionformat
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.nstallingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Howtoreducebandwidthandstorage
mportant
fyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
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AXISQ87BispectralPTZNetworkCameraSeries
Setup
-TurnondynamicGOPandsetahighGOPlengthvalue.
-ncreasethecompression.
-TurnondynamicFPS.
Howtosetupnetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EnterthePaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Aboutapplications
AXSCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications
TondtheusermanualsforAxisapplications,gotoaxis.com
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
InstallanSDcard(pre-mounted)
AstandardorhighcapacitySDcardcanbeusedtostorerecordingslocallyintheproduct.SeeSDcardslotonpage18before
installingtheSDcard.
12

AXISQ87BispectralPTZNetworkCameraSeries
Setup
1.Disconnectpowerfromtheproduct.
2.Unscrewthefourtopcoverscrewsandremovethetopcover.
3.nsertanSDcardintotheSDcardslot,seeConnectorsonpage18.
4.Replacethetopcoverandtightenthescrews(torque2.0Nm).
5.Re-connectpowertotheproduct.
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AXISQ87BispectralPTZNetworkCameraSeries
Troubleshooting
Troubleshooting
Resettofactorydefaultsettings
CAUTION
Riskofinjury.Movingparts.Keepyourbodypartsawayfromtheproductwheninoperation.Disconnectfrompower
supplybeforeinstallingorperformingmaintenanceontheproduct.
CAUTION
Riskofinjury.Hotsurface.Donottouchtheproductwheninoperation.Disconnectfrompowersupplyandallowthe
surfacestocoolbeforeperformingmaintenanceontheproduct.
NO NO
NOTCE TCE TCE
Removingthetopcoverexposespartsofthevisualcamerathataresensitivetoimpact.Avoidhittingtheunprotectedcamera
withthetopcoveratdisassembly.
mportant
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultwillresetallsettings,includingtheP
address,tothefactorydefaultvalues.
Note
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonwww.axis.com/support/downloads
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Unscrewthefourtopcoverscrewsandremovethetopcover.
3.ChangethepositionoftheFactorydefaultswitch.
14

AXISQ87BispectralPTZNetworkCameraSeries
Troubleshooting
4.Replacethetopcoverandtightenthescrews(torque2.0Nm).
5.Re-connectpowertotheproduct.
tisalsopossibletoresetparameterstofactorydefaultviathewebinterface.GotoSettings>System>Maintenanceand
clickDefault.
Howtocheckthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Howtoupgradethermware
mportant
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
mportant
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread
theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenanceintheproduct’swebpageandfollowtheinstructions.Whentheupgradehas
nished,theproductrestartsautomatically.
Technicalissues,cluesandsolutions
fyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Problemsupgradingthermware
Firmwareupgradefailurefthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourproductandtryagain.
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AXISQ87BispectralPTZNetworkCameraSeries
Troubleshooting
ProblemssettingtheIPaddress
Theproductislocatedona
differentsubnet
fthePaddressintendedfortheproductandthePaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsetthePaddress.Contactyournetwork
administratortoobtainanPaddress.
ThePaddressisbeingused
byanotherdevice
DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS
window,typepingandthePaddressoftheproduct):
•fyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthatthePaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewPaddressfromthenetworkadministratorandreinstalltheproduct.
•fyoureceive:Requesttimedout,thismeansthatthePaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossiblePaddressconict
withanotherdeviceonthe
samesubnet
ThestaticPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
fthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage14.
ThePaddresshasbeen
changedbyDHCP
Theproductisaccessiblelocallybutnotexternally
RoutercongurationCheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport
UPnP®.
FirewallprotectionCheckthenternetrewallwithyournetworkadministrator.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.ftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
16

AXISQ87BispectralPTZNetworkCameraSeries
Troubleshooting
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXSCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
•RunningmultipleAXSCameraApplicationPlatform(ACAP)applicationsontheVisualandThermalchannelssimultaneously
mayaffecttheframerateandthegeneralperformance.
17

AXISQ87BispectralPTZNetworkCameraSeries
Specifications
Specifications
Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageonaxis.comandlocateSupport&Documentation.
SDcardslot
NO NO
NOTCE TCE TCE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjectsorexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.Disconnectpower
beforeremoval.
ForSDcardrecommendations,seewww.axis.com
Connectors
Networkconnector
RJ45Ethernetconnector.
SFPconnector.
I/Oconnector
Usethe/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.nadditiontothe0VDCreferencepointandpower(DCoutput),the/Oconnectorprovidestheinterfaceto:
Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePRsensors,door/window
contacts,andglassbreakdetectors.
Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPX®
ApplicationProgrammingnterfaceorintheproduct’swebpage.
6-pincongurableterminalblock
18

AXISQ87BispectralPTZNetworkCameraSeries
Specifications
10VDC(-)
2DCoutput12V,max50mA
A/Oconguredasinput
B/Oconguredasoutput
Powerconnector
4-pinterminalblockforpowerinput.
24VAC/DCpowerconnector
NO NO
NOTCE TCE TCE
Thissectionisvalidforproductspoweredby24VACand24VDConly.
Position24VAC24VDC
1ProtectiveearthProtectiveearth
224VACPhase+24V
324VACNeutral0V
4NotconnectedNotconnected
19

UserManualVer.M1.10
AXSQ87BispectralPTZNetworkCameraSeriesDate:October2017
©AxisCommunicationsAB,2017PartNo.1738428