Axis M42 Series User manual

AXISM42NetworkCameraSeries
AXISM4206-LVNetworkCamera
AXISM4206-VNetworkCamera
UserManual

AXISM42NetworkCameraSeries
TableofContents
Aboutthismanual..........................................3
Productoverview...........................................4
Getstarted................................................6
Findthedeviceonthenetwork....................................6
Accessthedevice...............................................6
Webpageoverview..............................................7
Additionalsettings..........................................9
Adjusttheimage................................................9
Hidepartsoftheimagewithprivacmasks..........................12
Showatextoverlainthevideostreamwhenthedevicedetectsmotion..12
Viewandrecordvideo............................................12
Setuprulesandalerts...........................................14
Learnmore................................................16
Aboutcapturemodes............................................16
Viewarea......................................................16
Remotefocusandzoom..........................................16
Privacmasks..................................................16
Overlas.......................................................17
Streamingandstorage...........................................17
Applications....................................................18
Troubleshooting............................................19
Resettofactordefaultsettings...................................19
Firmwareoptions...............................................19
Checkthecurrentrmware.......................................19
Upgradethermware............................................20
Technicalissues,cluesandsolutions................................20
Performanceconsiderations.......................................22
Specications..............................................23
LEDindicators..................................................23
SDcardslot....................................................23
Buttons.......................................................23
Connectors....................................................23
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AXISM42NetworkCameraSeries
Aboutthismanual
Aboutthismanual
Thisusermanualdescribesmultipleproducts.Someoftheinstructionsmanotberelevantforourproduct.
3

AXISM42NetworkCameraSeries
Productoverview
Productoverview
AXISM4206-V
1Networkconnector(PoE)
2SDmemorycardsot
3Controbutton
4StatusLEDindicator
5HDMIconnector
6Partnumber(P/N)&Serianumber(S/N)
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AXISM42NetworkCameraSeries
Productoverview
AXISM4206-LV
1Networkconnector(PoE)
2IRiumination
3SDmemorycardsot
4Controbutton
5StatusLEDindicator
6HDMIconnector
7Partnumber(P/N)&Serianumber(S/N)
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AXISM42NetworkCameraSeries
etstarted
etstarted
Findthedevieonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilitorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com.
Browsersupport
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®Edge®Safari®
Windows®recommendedxx
OSX®recommendedx
Otheroperatingsstemsxx
Ifouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support.
Aessthedevie
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfouhaveaMaccomputer(OSX),gotoSafari,clickBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.
IfoudonotknowtheIPaddress,useAXISIPUtilitorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifouaccessthedeviceforthersttime,oumustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage6.
3.Theliveviewpageopensinourbrowser.
Setanewpasswordfortherootaount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactordefaultsettings.
1.Tpeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage6.
2.Retpethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
Seurepasswords
Important
Axisdevicessendtheinitiallsetpasswordincleartextoverthenetwork.Toprotectourdeviceaftertherstlogin,set
upasecureandencrptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimarprotectionforourdataandservices.Axisdevicesdonotimposeapasswordpolicasthe
mabeusedinvarioustpesofinstallations.
Toprotectourdatawestronglrecommendthatou:
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AXISM42NetworkCameraSeries
etstarted
•Useapasswordwithatleast8characters,preferablcreatedbapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceaear.
Webpageoverview
1Liveviewcontrobar
2Liveview
3Productname
4Userinformation,coorthemes,andhep
5Videocontrobar
6Settingstogge
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AXISM42NetworkCameraSeries
etstarted
7Settingstabs
8

AXISM42NetworkCameraSeries
Additionalsettings
Additionalsettings
Adjusttheimage
Tondoutmoreaboutwhatoucandowiththeimage,seeLearnmoreonpage16.
Adjustthefous
1.GotoSettings>Image>ocusandclickShowAarea.
2.Adjusttheautofocusareatocoverthepartoftheimagethatouwanttobeinfocus.
Ifoudon’tselectanautofocusarea,thecamerafocusesontheentirescene.Werecommendthatoufocusona
staticobject.
3.ClickAutofocus.
4.Tonetunethefocus,usethefocusslider.
OptimizeIRillumination
Inmostcases,theexposureoftheimageisautomaticalladjustedtoobtainoptimalimagequalit.Ifthecameraisplacedclosetoa
walloracorner,itcansometimesresultinsaturationofpartsoftheimage.Whenthishappens,theLED’sclosesttothewallor
cornerareautomaticalldimmedtoavoidsaturatingtheimage.
Dependingontheinstallationenvironmentandtheconditionsaroundthecamera,forexampleexternallightsourcesinthescene,
oucansometimesimprovetheIRilluminationifoumanualladjusttheintensitoftheLED’s.
1.GotoSettings>Image>Dayandnight,andturnonAllowillumination.
2.TurnonLiveviewcontrol.
3.MinimizeSettings.
4.Intheliveviewcontrolbar,clicktheIlluminationbutton,turnonIRlightandselectManual.
5.Adjusttheintensit.
BenetfromIRlightinlow-lightonditionsusingnightmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheda.Astheavailablelightdiminishes,oucansetthecamerato
automaticallshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-white
images.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.
1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.
2.Todetermineatwhatlightlevelouwantthecameratoshifttonightmode,movetheThresholdslidertowardBright
orDark.
3.EnableAllowIRilluminationandSynchronizeIRilluminationtousethecamera’sIRlightwhennightmodeisactivated.
Note
Ifousettheshifttooccurwhenit’sbrighter,theimageremainssharperastherewillbelesslow-lightnoise.Ifouset
theshifttooccurwhenit’sdarker,theimagecolorsaremaintainedforlonger,buttherewillbemoreimageblurdue
tolow-lightnoise.
Reduemotionblurinlow-lightonditions
Toreducemotionblurinlow-lightconditions,oucanadjustoneormoreofthefollowingsettings:
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AXISM42NetworkCameraSeries
Additionalsettings
Note
Imagenoisewillincreaseifouincreasethegain.
•Increaseshutterspeedandgain.GotoSettings>Image>ExposureandsetMaxshuttertoashortertime,andMaxgain
toahighervalue.
Ifouarestillexperiencingmotionblur,oucantroneofthefollowing:
•Increasethelightlevelinthescene.
•Mountthecamerasothatobjectsmovetowarditorawafromitratherthansidewas.
Handleseneswithstrongbaklight
Dnamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widednamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
1.GotoSettings>Image>Widedynamicrange.
2.Ifrequired,turnonWDR.
3.UsetheContrastslidertoadjusttheamountofWDR.
ImagewithoutWDR.
ImagewithWDR.
Note
WDRmacauseartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-artices/wdr.
Monitorlongandnarrowareas
Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallwa,road,ortunnel.
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AXISM42NetworkCameraSeries
Additionalsettings
1.Dependingonourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.
2.Ifthedevicedoesn’trotatetheviewautomaticall,logintothewebpageandgotoSettings>System>Orientation.
3.Click.
4.Rotatetheview90°or270°.
Findoutmoreataxis.com/axis-corridor-format.
Improvefaialreognition
Tobetterrecognizethefaceofapersonpassingbthecamera,oucansettheoptimalpixelresolutionwiththecamera’spixel
counter.
1.GotoSettings>System>Orientationandclick.
2.Inthecamera’sliveview,adjustthesizeandplacementoftherectanglearoundtheareaofinterest,forexample,where
thefacesofpassingpersonsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedbthesidesof
therectangle.
Note
Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.
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AXISM42NetworkCameraSeries
Additionalsettings
Hidepartsoftheimagewithprivaymasks
Youcancreateoneorseveralprivacmaskstohidepartsoftheimage.
1.GotoSettings>Privacymask.
2.ClickNew.
3.Adjustthesize,color,andnameoftheprivacmaskaccordingtoourneeds.
Showatextoverlayinthevideostreamwhenthedeviedetetsmotion
Thisexampleexplainshowtodisplathetext“Motiondetected”whenthedevicedetectsmotion:
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadrunning.
3.Makesureouhavesetuptheapplicationaccordingtoourneeds.
Addtheoverlatext:
4.GotoSettings>Overlay.
5.Enter#Dinthetexteld.
6.Choosetextsizeandappearance.
Createarule:
7.GotoSystem>Events>Rulesandaddarule.
8.Tpeanamefortherule.
9.Inthelistofconditions,selectAXISVideoMotionDetection.
10.Inthelistofactions,selectUseoverlaytext.
11.Selectaviewarea.
12.Tpe“Motiondetected”.
13.Settheduration.
14.ClickSave.
Viewandreordvideo
Tolearnmoreaboutsettingsforviewingandrecordingvideo,seeStreamingandstorageonpage17.
Reduebandwidthandstorage
Important
Ifoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
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AXISM42NetworkCameraSeries
Additionalsettings
-TurnontheZipstreamfunctionalitandselectthedesiredlevel.
Note
ThezipstreamsettingsareusedforbothH.264andH.265.
-TurnondnamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondnamicFPS.
Note
WebbrowsersdonotsupportH.265decoding.UseavideomanagementsstemorapplicationsupportingH.265decoding.
Viewalivevideostreamonamonitor
YourcameracantransmitalivevideostreamtoanHDMImonitorevenwithoutanetworkconnection.Themonitorcanbeusedfor
surveillancepurposesorforpublicviewing,e.g.inastore.
1.ConnectanexternalmonitorusingtheHDMIconnector.
2.ChangetheHDMIsettingsunderSettings>System>HDMI.
Important
InordertoviewthevideostreamviatheHDMIconnector,besuretoselectacapturemodethatsupportsHDMI.
Setupnetworkstorage
Tostorerecordingsonthenetwork,ouneedtosetupnetworkstorage:
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Reordandwathvideo
Torecordvideooumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage13,orhaveanSDcardinstalled.
Recordvideo
1.Gotothecamera’sliveview.
2.Tostartarecording,clickRecord.Clickagaintostoptherecording.
Watchvideo
1.ClickStorage>Gotorecordings.
2.Selectourrecordinginthelistanditwillplaautomaticall.
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AXISM42NetworkCameraSeries
Additionalsettings
Setuprulesandalerts
Youcancreaterulestomakeourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlatextwhenitrecords.
Triggeranation
1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthecamerawillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbmotiondetection.
2.SelecttheConditionthatmustbemettotriggertheaction.Ifouspecifmorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.
Note
Ifoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.
Note
Ifouchangethedenitionofastreamprolethatisusedinarule,thenouneedtorestartalltherulesthatusethat
streamprole.
Reordvideowhentheameradetetsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadrunning.
3.Makesureouhavesetuptheapplicationaccordingtoourneeds.
Createarule:
1.GotoSettings>System>Eventsandaddarule.
2.Tpeanamefortherule.
3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.Selectanexistingstreamproleorcreateanewone.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto60seconds.
8.Inthelistofstorageoptions,selectSDcard.
9.ClickSave.
Sendanemailautomatiallyifsomeonespraypaintsthelens
1.GotoSystem>Detectors.
2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensisspraed,covered,orrenderedsevereloutoffocus.
3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.
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AXISM42NetworkCameraSeries
Additionalsettings
Createarule:
1.GotoEvents>Rulesandaddarule.
2.Tpeanamefortherule.
3.Inthelistofconditions,selectTampering.
4.Inthelistofactions,selectSendnoticationtoemailandthenselectarecipientfromthelist.GotoRecipients
tocreateanewrecipient.
Tocreateanewrecipient,click.Tocopanexistingrecipient,click.
5.Tpeasubjectandamessagefortheemail.
6.ClickSave.
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AXISM42NetworkCameraSeries
Learnmore
Learnmore
Aboutapturemodes
Acapturemodeconsistsofaresolutionandthecorrespondingframerateavailableintheproduct.Thecapturemodesetting
affectsthecamera’seldofviewandaspectratio.
Thelowerresolutioncapturemodeiscroppedoutfromthehighestresolution.
Inthetablebelow,oucanseetheavailablecapturemodesandadditionalavailablebuffersforthisproduct.
CapturemodeAdditional1080pbufferavailable
3MP2048x1536(4:3)@25/30fps1
3MP(HDMI)0
1080p(1920x1080)2
1080p(HDMI)1
Viewarea
Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.IfouenablePTZforaviewarea,oucanpan,tiltandzoomwithinit.Busingviewareasoucanremoveparts
ofthefullview,forexample,thesk.
Whenousetupaviewarea,werecommendoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallscaledupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddingimageinformation.
Remotefousandzoom
Theremotefocusandzoomfunctionalitallowsoutomakefocusandzoomadjustmentstoourcamerafromacomputer.Itisa
convenientwatoensurethatthescene’sfocus,viewingangleandresolutionareoptimizedwithouthavingtovisitthecamera’s
installationlocation.
Privaymasks
Aprivacmaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privac
masksappearasblocksofsolidcolor.
You’llseetheprivacmaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacmasks.
Important
Ifouusemultipleprivacmasksitmaaffecttheproduct’sperformance.
Important
Setthezoomandfocusbeforeoucreateaprivacmask.
Note
IfouviewthevideostreamoverHDMIandrestarttheproduct,theprivacmaskswilldisappear.Toshowtheprivac
masksagain,restartthevideostream.
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AXISM42NetworkCameraSeries
Learnmore
Overlays
Note
ImageandtextoverlawillnotbedisplaedonvideostreamoverHDMI.
Overlasaresuperimposedoverthevideostream.Theareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Streamingandstorage
Videoompressionformats
Decidewhichcompressionmethodtousebasedonourviewingrequirements,andonthepropertiesofournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displaedandupdatedataratesufcienttocreateastreamthatshowsconstantlupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalitandaccesstoeverimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnolog.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactourAxisreseller.
H.264can,withoutcompromisingimagequalit,reducethesizeofadigitalvideolebmorethan80%comparedtotheMotion
JPEGformatandbasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherwa,highervideoqualitcanbeachievedforagivenbitrate.
H.265orMPEG-HPart2/HEVC
Note
H.265islicensedtechnolog.TheAxisproductincludesoneH.265viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactourAxisreseller.
Bitrateontrol
Withbitratecontrol,oucanmanagethebandwidthconsumptionofourvideostream.
Variablebitrate(VBR)
Withvariablebitrate,thebandwidthconsumptionvariesbasedonthelevelofactivitinthescene.Themoreactivitinthescene,
themorebandwidthouneed.Youareguaranteedconstantimagequalitbutitrequiresstoragemargins.
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AXISM42NetworkCameraSeries
Learnmore
kbit/s
s
Maximumbitrate(MBR)
Withmaximumbitrate,oucansetatargetbitratetohandlebitratelimitationsinoursstem.Youmaseeadeclineinimage
qualitorframeratewhentheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoeitherprioritize
imagequalitorframerate.Werecommendthatoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.This
givesouamarginforadditionalcomplexitthatneedstobecaptured.
kbit/s
s
1
1Targetbitrate
Appliations
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/appications.
TondtheusermanualsforAxisapplications,gotoaxis.com.
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemorresourceswhenruninparallel.Verif
thattheapplicationsworktogetherbeforedeploment.
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AXISM42NetworkCameraSeries
Troubleshooting
Troubleshooting
Ifoucan’tndwhatou’relookingforhere,trthetroubleshootingsectionataxis.com/support.
Resettofatorydefaultsettings
Important
Resettofactordefaultshouldbeusedwithcaution.Aresettofactordefaultresetsallsettings,includingtheIPaddress,to
thefactordefaultvalues.
Note
ForproductswithmultipleIPaddresseschannel1willhavetheaddress192.168.0.90,channel2willhavetheaddress
192.168.0.91andsoon.
Toresettheproducttothefactordefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage4.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactordefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.
6.Refocustheproduct.
Itisalsopossibletoresetparameterstofactordefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.
Firmwareoptions
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe
activetrackmeanscontinuouslgettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlonbugxesandsecuritupdates.
Usingrmwarefromtheactivetrackisrecommendedifouwanttoaccessthenewestfeatures,orifouuseAxisend-to-endsstem
offerings.TheLTStracksarerecommendedifouusethird-partintegrations,whicharenotcontinuouslvalidatedagainstthelatest
activetrack.WithLTS,theproductscanmaintaincbersecuritwithoutintroducingansignicantfunctionalchangesoraffecting
anexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrateg,gotoaxis.com/support/rmware.
Chektheurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalitofnetworkdevices.Oneofourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmacontainacorrectionthatxesourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
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AXISM42NetworkCameraSeries
Troubleshooting
3.ClickAbout.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbAxisCommunicationsAB.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionalit
available.Alwasreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.
1.Downloadthermwareletoourcomputer,availablefreeofchargeataxis.com/support/rmware.
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomaticall.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.
Tehnialissues,luesandsolutions
Ifoucan’tndwhatou’relookingforhere,trthetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoourdeviceandtragain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,oucannotsettheIPaddress.Contactournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
banotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
tpepingandtheIPaddressofthedevice):
•Ifoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmaalreadbeinusebanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadnamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbanotherdevice,therema
beproblemsaccessingthedevice.
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