Axis Q6010-E User manual

AXISQ6010-ENetworkCamera
UserManual

AXISQ6010-ENetworkCamera
TableofContents
Getstarted................................................3
Findthedeviceonthenetwork....................................3
Openthedevice'swebpage.......................................3
Webpageoverview..............................................4
Congureyourdevice........................................5
Adjusttheimage................................................5
Viewandrecordvideo............................................7
etuprulesforevents...........................................9
Cleaningrecommendations...................................12
Learnmore................................................13
Privacymasks..................................................13
treamingandstorage...........................................13
Applications....................................................15
Troubleshooting............................................18
Resettofactorydefaultsettings...................................18
Firmwareoptions...............................................18
Checkthecurrentrmwareversion.................................18
Upgradethermware............................................18
Technicalissues,cluesandsolutions................................19
Performanceconsiderations.......................................20
Contactsupport.................................................21
Specications..............................................22
Productoverview................................................22
LEDindicators..................................................22
Dcardslot....................................................23
Buttons.......................................................23
Connectors....................................................23
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AXISQ6010-ENetworkCamera
Getstarted
Getstarted
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXIIPUtilityorAXIDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.
Browsersuort
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®EdgeTMafari®
Windows®recommendedrecommended
macO®recommendedrecommended
Linux®recommendedrecommended
Otheroperatingsystems*
*TouseAXISOSwebinterfacewitiOS15oriPadOS15,gotoSettings Settings
Settings> > >Safari Safari Safari> > >Advanced Advanced Advanced> > >Experimental Experimental ExperimentalFeatures Features Featuresanddisable
NSURLSessionWebsocket.
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoAXISOSPortal.
Oenthedevice'swebage
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXIIPUtilityorAXIDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.eeSeta
newpasswordforterootaccountonpage3.
Setanewasswordfortherootaccount
Thedefaultadministratorusernameisroot.There’snodefaultpasswordfortherootaccount.Yousetapasswordtherst
timeyoulogintothedevice.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.eeSecurepasswordsonpage3.
2.Retypethepasswordtoconrmthespelling.
3.ClickAdduser.
Important
Ifyoulosethepasswordfortherootaccount,gotoResettofactorydefaultsettingsonpage18andfollowtheinstructions.
Secureasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
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AXISQ6010-ENetworkCamera
Getstarted
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Webageoverview
Thisvideogivesyouanoverviewofthedeviceinterface.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/59061#t10157625
Axisdevicewebinterface
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AXISQ6010-ENetworkCamera
Congureyourdevice
Congureyourdevice
Adjusttheimage
Thissectionincludesinstructionsaboutconguringyourdevice.Ifyouwanttolearnmoreabouthowcertainfeatureswork,go
toLearnmoreonpage13.
Relacethelens
1.topallrecordingsanddisconnectpowerfromtheproduct.
2.Removethelens.
3.Attachthenewlens.
4.Reconnectthepower.
5.Logintotheproduct’swebpage,gotoSettings>System>Orientation>CameraX>Lensselectionandselectthe
newlens.
6.Adjustthefocus.
7.Doapositioningcalibrationofthecamera.
Adjustthefocus
Toadjustthezoom:
1.GotoVideo>nstallationandusethezoomslidertoadjust.
Toadjustthefocus:
1.GotoVideo>nstallationandclicktoshowtheautofocusarea.
2.Adjusttheautofocusareatocoverthepartoftheimagethatyouwanttobeinfocus.
Ifyoudon’tselectanautofocusarea,thecamerafocusesontheentirescene.Werecommendthatyoufocusona
staticobject.
3.ClickAutofocus.
4.Tonetunethefocus,usethefocusslider.
Selectexosuremode
Toimproveimagequalityforspecicsurveillancescenes,useexposuremodes.Exposuremodesletsyoucontrolaperture,shutter
speed,andgain.GotoVideo>mage>Exposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.
electthesamefrequencyasthepowerlinefrequency.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.
electthesamefrequencyasthepowerlinefrequency.
•Tolockthecurrentexposuresettings,selectHoldcurrent.
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AXISQ6010-ENetworkCamera
Congureyourdevice
BenetfromIRlightinlow-lightconditionsbyusingnightmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Butasthevisiblelightdiminishes,colorimagesbecomeless
brightandclear.Ifyouswitchtonightmodewhenthishappens,thecamerausesbothvisibleandnear-infraredlighttodeliverbright
anddetailedblack-and-whiteimagesinstead.Youcansetthecameratoswitchtonightmodeautomatically.
1.GotoVideo>mage>Day-nightmode,andmakesurethattheR-cutlterissettoAuto.
2.Tosetatwhatlightlevelyouwantthecameratoswitchtonightmode,movetheThresholdslidertowardBrightorDark.
Note
Ifyousettheswitchtonightmodetooccurwhenit’sbrighter,theimageremainssharperasthereislesslow-lightnoise.If
yousettheswitchtooccurwhenit’sdarker,theimagecolorsaremaintainedforlonger,butthereismoreimageblurdue
tolow-lightnoise.
Reducenoiseinlow-lightconditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Adjustthetrade-offbetweennoiseandmotionblur.GotoVideo>mage>ExposureandmovetheBlur-noisetrade-off
slidertowardLownoise.
•ettheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
Note
Whenyoureducethemaxgain,theimagecanbecomedarker.
•etthemaxgaintoalowervalue.
•Opentheaperture.
Reducemotionblurinlow-lightconditions
Toreducemotionblurinlow-lightconditions,adjustoneormoreofthefollowingsettingsinVideo>mage>Exposure:
•MovetheBlur-noisetrade-offslidertowardLowmotionblur.
Note
Whenyouincreasethegain,imagenoisealsoincreases.
•etMaxshuttertoashortertime,andMaxgaintoahighervalue.
Ifyoustillhaveproblemswithmotionblur:
•Increasethelightlevelinthescene.
•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.
Handlesceneswithstrongbacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
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AXISQ6010-ENetworkCamera
Congureyourdevice
ImagewitoutWDR.
ImagewitWDR.
Note
•WDRcancauseartifactsintheimage.
•WDRmaynotbeavailableforallcapturemodes.
1.GotoVideo>mage>Widedynamicrange.
2.TurnonWDR.
3.Ifyoustillhaveproblems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.
Hideartsoftheimagewithrivacymasks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.
1.GotoVideo>Privacymasks.
2.Click.
3.Clickthenewmaskandtypeaname.
4.Adjustthesizeandplacementoftheprivacymaskaccordingtoyourneeds.
5.Tochangethecolorforallprivacymasks,expandPrivacymasksandselectacolor.
eealso
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AXISQ6010-ENetworkCamera
Congureyourdevice
Viewandrecordvideo
Thissectionincludesinstructionsaboutconguringyourdevice.Tolearnmoreabouthowstreamingandstorageworks,goto
Streamingandstorageonpage13.
Reducebandwidthandstorage
Important
Reducingthebandwidthcanresultinlossofdetailsintheimage.
1.GotoVideo>Stream.
2.Clickintheliveview.
3.electVideoformatH.264.
4.GotoVideo>Stream>GeneralandincreaseCompression.
5.GotoVideo>Stream>H.264andH.265encodinganddooneormoreofthefollowing:
-electtheZipstreamlevelthatyouwanttouse.
Note
TheZipstreamsettingsareusedforbothH.264andH.265.
-TurnonDynamicFPS.
-TurnonDynamicGOPandsetahighUpperlimitGOPlengthvalue.
Note
Mostwebbrowsersdon’tsupportH.265decodingandbecauseofthisthecameradoesn’tsupportitinitswebinterface.
InsteadyoucanuseavideomanagementsystemorapplicationthatsupportsH.265decoding.
Setunetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupyournetworkstorage.
1.GotoSystem>Storage.
2.ClickAddnetworkstorageunderNetworkstorage.
3.TypetheIPaddressofthehostserver.
4.TypethenameofthesharedlocationonthehostserverunderNetworkshare.
5.Typetheusernameandpassword.
6.electtheMBversionorleaveitonAuto.
7.electAddshareevenifconnectionfailsifyouexperiencetemporaryconnectionissues,oriftheshareisnotyet
congured.
8.ClickAdd.
Recordandwatchvideo
Recordvideodirectlyfromthecamera
1.GotoVideo>mage.
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AXISQ6010-ENetworkCamera
Congureyourdevice
2.Tostartarecording,click.
Ifyouhaven’tsetupanystorage,clickand.Forinstructionsonhowtosetupnetworkstorage,seeSetup
networkstorageonpage8
3.Tostoprecording,clickagain.
Watchvideo
1.GotoRecordings.
2.Clickforyourrecordinginthelist.
Seturulesforevents
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhilethedeviceisrecording.
Tolearnmore,checkoutourguideGetstartedwitrulesforevents.
Triggeranaction
1.GotoSystem>Eventsandaddarule.Theruledeneswhenthedevicewillperformcertainactions.Youcanset
uprulesasscheduled,recurring,ormanuallytriggered.
2.EnteraName.
3.electtheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
4.electwhichActionthedeviceshouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverule,therulemustbeturnedonagainforthechangestotakeeffect.
Recordvideowhenthecameradetectsanobject
ThisexampleexplainshowtosetupthecameratostartrecordingtotheDcardvesecondsbeforeitdetectsanobjectandto
stoponeminuteafter.
1.tarttheapplicationifitisnotalreadyrunning.
2.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Createarule:
1.GotoSystem>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
4.Inthelistofstorageoptions,selectSD_DSK.
5.electacameraandastreamprole.
6.ettheprebuffertimeto5seconds.
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AXISQ6010-ENetworkCamera
Congureyourdevice
7.etthepostbuffertimeto1minute.
8.ClickSave.
Showatextoverlayinthevideostreamwhenthedevicedetectsanobject
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsanobject.
1.tarttheapplicationifitisnotalreadyrunning.
2.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
1.GotoVideo>Overlays.
2.UnderOverlays,selectTextandclick.
3.Enter#Dinthetexteld.
4.Choosetextsizeandappearance.
5.Topositionthetextoverlay,clickandselectanoption.
Createarule:
1.GotoSystem>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofactions,underOverlaytext,selectUseoverlaytext.
4.electavideochannel.
5.InText,type“Motiondetected”.
6.ettheduration.
7.ClickSave.
Sendanemailautomaticallyifsomeonesrayaintsthelens
Activatethetamperingdetection:
1.GotoSystem>Detectors>Cameratampering.
2.etadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.
3.TurnonTriggerondarkimagestodetectifthelensissprayed,covered,orrenderedseverelyoutoffocus.
Addanemailrecipient:
4.GotoSystem>Events>Recipientsandaddarecipient.
5.Typeanamefortherecipient.
6.electEmail.
7.Typeanemailaddresstosendtheemailto.
8.Thecameradoesn’thaveit’sownemailserver,soithastologintoanotheremailservertosendmails.Fillintherestofthe
informationaccordingtoyouremailprovider.
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AXISQ6010-ENetworkCamera
Congureyourdevice
9.Tosendatestemail,clickTest.
10.ClickSave.
Createarule:
11.GotoSystem>Events>Rulesandaddarule.
12.Typeanamefortherule.
13.Inthelistofconditions,underVideo,selectTampering.
14.Inthelistofactions,underNotications,selectSendnoticationtoemailandthenselecttherecipientfromthelist.
15.Typeasubjectandamessagefortheemail.
16.ClickSave.
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AXISQ6010-ENetworkCamera
Cleaningrecommendations
Cleaningrecommendations
Ifthedevicegetsgreasestainsorbecomesheavilysoiled,youcancleanitwithmild,solvent-freesoapordetergent.
NO NO
NOTICE TICE TICE
Neveruseharshdetergent,forexamplegasoline,benzene,oracetone.
1.Useacanofcompressedairtoremoveanydustorloosedirtfromthedevice.
2.Cleanthedevicewithasoftclothdampenedwithmilddetergentandlukewarmwater.
3.Wipecarefullywithadrycloth.
Note
Avoidcleaningindirectsunlightoratelevatedtemperatures,asthismaycausestainswhenthewaterdropletsdry.
12

AXISQ6010-ENetworkCamera
Learnmore
Learnmore
Privacymasks
Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolor.
You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.
Important
Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.
Streamingandstorage
Videocomressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtoolderMPEGformats.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
H.265orMPEG-HPart2/HEVC
H.265can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan25%comparedtoH.264.
Note
•H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
•Mostwebbrowsersdon’tsupportH.265decodingandbecauseofthisthecameradoesn’tsupportitinitswebinterface.
InsteadyoucanuseavideomanagementsystemorapplicationsupportingH.265decoding.
HowdoImage,Stream,andStreamrolesettingsrelatetoeachother?
Themagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it
immediatelyaffectsallvideostreamsandrecordings.
TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t
specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but
itwilltakeeffectwhenyoustartanewstream.
TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the
streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole
thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.
Bitratecontrol
Bitratecontrolhelpsyoutomanagethebandwidthconsumptionofyourvideostream.
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AXISQ6010-ENetworkCamera
Learnmore
Variablebitrate(VBR)
Variablebitrateallowsthebandwidthconsumptiontovarydependingonthelevelofactivityinthescene.Themoreactivity,
themorebandwidthyouneed.Withvariablebitrateyouareguaranteedconstantimagequality,butyouneedtomakesure
youhavestoragemargins.
Maximumbitrate(MBR)
Maximumbitrateletsyousetatargetbitratetohandlebitratelimitationsinyoursystem.Youmightseeadeclineinimagequalityor
framerateastheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoprioritizeeitherimagequality
orframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.Thisgivesyoua
marginincasethereisahighlevelofactivityinthescene.
1Targetbitrate
Averagebitrate(ABR)
Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongerperiodoftime.Thisissoyoucanmeetthespeciedtarget
andprovidethebestvideoqualitybasedonyouravailablestorage.Bitrateishigherinsceneswithalotofactivity,comparedtostatic
scenes.Youaremorelikelytogetbetterimagequalitywheninsceneswithalotofactivityifyouusetheaveragebitrateoption.You
candenethetotalstoragerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalityis
adjustedtomeetthespeciedtargetbitrate.pecifytheaveragebitratesettingsinoneofthefollowingways:
•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.
•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.
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AXISQ6010-ENetworkCamera
Learnmore
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Alications
AXICameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.
TondtheusermanualsforAxisapplications,gotoaxis.com.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/59061#t10001688
Howtodownloadandinstallanapplication
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AXISQ6010-ENetworkCamera
Learnmore
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/59061#t10001688
Howtoactivateanapplicationlicencecodeonadevice
Autoilot
Autopilotisanapplicationthatmonitorsanareaofinterest.Eventsonthedevicecanbesettotriggeranalarmortostartrecording
avideoifaperson,vehicleorotherobjectsaremovinginthearea.
Tousetheapplicationonmultichanneldevices,congureandruntheapplicationonatleastonedevice.
Recordvideowhenthecameradetectsmovingobjectsinanareaofinterest
Thisexampleexplainshowtosetupthecameratodetectmovingobjectsinanareaofinterestandstartrecordingit.
Beforeyoustart:
1.ConnectthePTZcameratothemultisensorcamera.
2.CreateastreamproleinthePTZcamera.
3.etupnetworkstorageoronboardstoragetothePTZcamera.
4.Checkthatallsensorsaresetandcalibrated.
Conguretheautopilotapplicationonthemultisensorcamera:
1.GotoSettings>Apps>Autopilot.
2.tartandopentheapplication.
3.Gotothevideocontrolbarandselectthecameraonwhichyouwanttoviewtheareaofinterest.
4.Clicktocreateanewprole.
5.ClickProlepropertiesandnameyourprole.
6.Adjustthecongurationtotheareaofinterest.
7.Toreducefalsealarms,setgnoreltersforsmall,shortlived,orswayingobjects.
8.etProlepriorityifyouhavemorethanoneareaofinteresttodetect.
9.GototheAutopilotsettingstabandturnonObjecttracking.
CreatearuleinthePTZcamera:
1.GotoSettings>System>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underPTZ,selectPTZmovement:Camera1.
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
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AXISQ6010-ENetworkCamera
Learnmore
5.electastreamprole.
6.electastorageoption.
7.ClickSave.
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AXISQ6010-ENetworkCamera
Troubleshooting
Troubleshooting
Resettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Pressandholdthecontrolbuttonandtherestartbuttonatthesametime.
2.Releasetherestartbuttonbutcontinuetoholddownthecontrolbuttonfor15–30secondsuntilthestatusLEDindicator
ashesamber.
3.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.
4.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideostream.
Youcanalsoresetparameterstofactorydefaultthroughthedevice’swebpage.GotoMaintenance>Factorydefaultandclick
Default.
Firmwareotions
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LT)tracks.Beingonthe
activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTtracksprovideaxedplatformwith
periodicreleasesfocusedmainlyonbugxesandsecurityupdates.
Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerings.TheLTtracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest
activetrack.WithLT,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting
anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.
Checkthecurrentrmwareversion
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Whenyoutroubleshootaproblem,werecommend
youtostartbycheckingthecurrentrmwareversion.Thelatestrmwareversionmightcontainacorrectionthatxesyour
particularproblem.
Tocheckthecurrentrmware:
1.Gotothedeviceinterface>Status.
2.eethermwareversionunderDeviceinfo.
Ugradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenyouupgradethermware(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.
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AXISQ6010-ENetworkCamera
Troubleshooting
Note
Whenyouupgradethedevicewiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeyouupgradethe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.
2.Logintothedeviceasanadministrator.
3.GotoMaintenance>FirmwareupgradeandclickUpgrade.
Whentheupgradehasnished,theproductrestartsautomatically.
YoucanuseAXIDeviceManagertoupgrademultipledevicesatthesametime.Findoutmoreat
axis.com/products/axis-device-manager.
Technicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingthePaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPisenabled,ensurethatthecorrectprotocol(HTTPorHTTP)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
eeResettofactorydefaultsettingsonpage18.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXIIPUtilityorAXIDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.
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AXISQ6010-ENetworkCamera
Troubleshooting
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXICompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXICameratation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/vms.
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•eePerformanceconsiderationsonpage20.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiondependingonthedeviceusedandcapturemodesavailable.
•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)
oftheAxisdevice.
Can'tselectH.265encoding
inliveview
WebbrowsersdonotsupportH.265decoding.Useavideomanagementsystemorapplication
supportingH.265decoding.
One-clickPTZcontrolisnotworkingproperly
Checkfocusonallfour
lenses
GotoSettings>Apps>AXSnstallationwizard,andopentheapplication.GotoCameraX>
Lensselection,andselectthelens.Doannstallationfocus.
CheckthePTZremote
connectionstatus
GotoSettings>Apps>AXSnstallationwizard,andopentheapplication.GotoGeneral>PTZ
remoteconnection,andmakesurethatthestatusissettoConnected.Ifit’snot,clickCongure
anddoaPTZremoteconnection.EnterthecorrectIPaddressandpassword.
CheckthePTZpositioning
calibrationstatus
GotoSettings>Apps>AXSnstallationwizardandopentheapplication.GotoGeneral>PTZ
positioningcalibration,andmakesurethatthestatusissettoCalibrated.Ifit’snot,doanauto
calibrationoramanualcalibration.
Quadviewisnotworkingproperly
Problemsdisplayingall
cameraviewsononescreen.
Quadviewdoesn’tworkifanyofthecameralensesarerotated.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.omefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
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