Axis P1275 User manual

AXISP12Series
AXISP1244NetworkCamera
AXISP1245NetworkCamera
AXISP1254NetworkCamera
AXISP1264NetworkCamera
AXISP1265NetworkCamera
AXISP1275NetworkCamera
UserManual

AXISP12Series
TableofContents
Aboutthismanual..........................................3
Productoverview...........................................4
Connectsensorunits.............................................4
Findthedeviceonthenetwork................................6
Accessthedevice...............................................6
Securepasswords...............................................6
Webpageoverview..............................................7
Additionalsettings..........................................9
Imagequalit...................................................9
Privacmasks..................................................12
Overlas.......................................................12
Streamingandstorage...........................................13
Events........................................................16
Applications....................................................17
Troubleshooting............................................18
Resettofactordefaultsettings...................................18
Checkthecurrentrmware.......................................18
Upgradethermware............................................18
Technicalissues,cluesandsolutions................................19
Performanceconsiderations.......................................20
Contactsupport.................................................21
Specications..............................................22
LEDindicators..................................................22
SDcardslot....................................................22
Buttons.......................................................22
Connectors....................................................22
2

AXISP12Series
Aboutthismanual
Aboutthismanual
Thisusermanualdescribesmultipleproducts.Someoftheinstructionsmanotberelevantforourproduct.
3

AXISP12Series
Productoverview
Productoverview
AXISP12MkIIMainUnit
1StatusLED
2Controlbutton
3RJ12connector
4Netorkconnector(PoE)
5SDcardslot(microSDcard)
Connectsensorunits
Whenouconnectasensorunittoamainunit,werecommendthatoumaketheconnectionbeforeoupowerupthemainunit.If
oudisconnectasensorunitandconnectadifferentone,itmabenecessartorestartthemainunit.
Shortenthesensorunitcable
Note
Thiscablecanonlbeshortened,notextendedormodiedinanotherwa.
Thesensorunitisdeliveredwithacable.Toshortenthecablefollowthesesteps:
1.Cutthecabletothedesiredlength.Measurefromthesensorunit.
2.Striptheplasticoutercoatingfromtheendofthecable.
3.Peelbacktheshield.
4.Flattenthecoloredwiresintheorderdescribedbelow.
4

AXISP12Series
Productoverview
1Brown
2White/brown
3Notused
4Notused
5White/blue
6Blue
NO NO
NOTICE TICE TICE
Makesurethatthewiresstainthecorrectorderandthatthecableshieldmakesgoodcontactwiththeconnectorshield.
5.Insertthewiresallthewaintoashielded6P6CRJ12connector.
6.Useacrimpingtooltofastentheconnectortothecable.
5

AXISP12Series
Findthedeviceonthenetwork
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilitorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHotoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com.
Accessthedeice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfouhaveaMaccomputer(OSX),gotoSafari,clickBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.
IfoudonotknowtheIPaddress,useAXISIPUtilitorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifouaccessthedeviceforthersttime,oumustsettherootpassword.SeeSeta
nepassordfortherootaccountonpage6.
3.Theliveviewpageopensinourbrowser.
Securepasswords
Important
Axisdevicessendtheinitiallsetpasswordincleartextoverthenetwork.Toprotectourdeviceaftertherstlogin,set
upasecureandencrptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimarprotectionforourdataandservices.Axisdevicesdonotimposeapasswordpolicasthe
mabeusedinvarioustpesofinstallations.
Toprotectourdatawestronglrecommendthatou:
•Useapasswordwithatleast8characters,preferablcreatedbapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceaear.
Setanewpasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactordefaultsettings.
1.Tpeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepassordsonpage6.
2.Retpethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
6

AXISP12Series
Findthedeviceonthenetwork
Webpageoeriew
1Liveviecontrolbar
2Livevie
3Productname
4Userinformation,colorthemes,andhelp
5Videocontrolbar
6Settingstoggle
7

AXISP12Series
Findthedeviceonthenetwork
7Settingstabs
8

AXISP12Series
Additionalsettins
Additionalsettins
Imagequality
Capturemodes
Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheetataxis.com.
Selectcapturemode
Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheet.Tondthelatestversionofthedatasheet,gotoaxis.com.
Selectexposuremode
Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalitfor
specicsurveillancescenes.GotoSettings>Image>xposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.
Selectthesamefrequencasthepowerlinefrequenc.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdatime,selectFlicker-reduced.
Selectthesamefrequencasthepowerlinefrequenc.
•Tolockthecurrentexposuresettings,selectHoldcurrent.
Reducenoiseinlow-lightconditions
Toreducenoiseinlow-lightconditions,oucanadjustoneormoreofthefollowingsettings:
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
•Reducesharpnessintheimage.
•Setthemaxgaintoalowervalue.
Reducemotionblurinlow-lightconditions
Toreducemotionblurinlow-lightconditions,oucanadjustoneormoreofthefollowingsettings:
Note
Imagenoisewillincreaseifouincreasethegain.
•Increaseshutterspeedandgain.GotoSettings>Image>xposureandsetMaxshuttertoashortertime,andMaxgain
toahighervalue.
Ifouarestillexperiencingmotionblur,oucantroneofthefollowing:
9

AXISP12Series
Additionalsettins
•Increasethelightlevelinthescene.
•Mountthecamerasothatobjectsmovetowarditorawafromitratherthansidewas.
Handlesceneswithstrongbacklight
Dnamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widednamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
1.GotoSettings>Image>Widedynamicrange.
2.Ifrequired,turnonWDR.
3.UsetheContrastslidertoadjusttheamountofWDR.
ImageithoutWDR.
ImageithWDR.
Note
WDRmacauseartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.com/eb-articles/dr.
Monitorlongandnarrowareas
Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallwa,road,ortunnel.
10

AXISP12Series
Additionalsettins
1.Dependingonourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.
2.Ifthedevicedoesn’trotatetheviewautomaticall,logintothewebpageandgotoSettings>System>Orientation.
3.Click.
4.Rotatetheview90°or270°.
Findoutmoreataxis.com/axis-corridor-format.
Improefacialrecognition
Tobetterrecognizethefaceofapersonpassingbthecamera,oucansettheoptimalpixelresolutionwiththecamera’spixel
counter.
1.GotoSettings>System>Orientationandclick.
2.Inthecamera’sliveview,adjustthesizeandplacementoftherectanglearoundtheareaofinterest,forexample,where
thefacesofpassingpersonsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedbthesidesof
therectangle.
Note
Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.
11

AXISP12Series
Additionalsettins
Priacymasks
Aprivacmaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privac
masksappearasblocksofsolidcolororblurredimageelements.
You’llseetheprivacmaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacmasks.
Important
Ifouusemultipleprivacmasksitmaaffecttheproduct’sperformance.
Hidepartsoftheimagewithpriacymasks
Youcancreateoneorseveralprivacmaskstohidepartsoftheimage.
1.GotoSettings>Privacymask.
2.ClickNew.
3.Adjustthesize,color,andnameoftheprivacmaskaccordingtoourneeds.
Oerlays
Overlasaresuperimposedoverthevideostream.Theareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Showatextoerlayintheideostreamwhenthedeicedetectsmotion
Thisexampleexplainshowtodisplathetext“Motiondetected”whenthedevicedetectsmotion:
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadrunning.
3.Makesureouhavesetuptheapplicationaccordingtoourneeds.
Addtheoverlatext:
4.GotoSettings>Overlay.
5.Enter#Dinthetexteld.
6.Choosetextsizeandappearance.
Createarule:
7.GotoSystem>vents>Rulesandaddarule.
8.Tpeanamefortherule.
9.Inthelistofconditions,selectAXISVideoMotionDetection.
10.Inthelistofactions,selectUseoverlaytext.
11.Selectaviewarea.
12.Tpe“Motiondetected”.
13.Settheduration.
12

AXISP12Series
Additionalsettins
14.ClickSave.
Streamingandstorage
Bitratecontrol
Withbitratecontrol,oucanmanagethebandwidthconsumptionofourvideostream.
Variablebitrate(VBR)
Withvariablebitrate,thebandwidthconsumptionvariesbasedonthelevelofactivitinthescene.Themoreactivitinthescene,
themorebandwidthouneed.Youareguaranteedconstantimagequalitbutitrequiresstoragemargins.
kbit/s
s
Maximumbitrate(MBR)
Withmaximumbitrate,oucansetatargetbitratetohandlebitratelimitationsinoursstem.Youmaseeadeclineinimage
qualitorframeratewhentheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoeitherprioritize
imagequalitorframerate.Werecommendthatoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.This
givesouamarginforadditionalcomplexitthatneedstobecaptured.
kbit/s
s
1
1Targetbitrate
Averagebitrate(ABR)
Withaveragebitrate,thebitrateisautomaticalladjustedoveralongertimescale.Thisissooucanmeetthespeciedtargetand
providethebestvideoqualitbasedonouravailablestorage.Bitrateishigherinsceneswithalotofactivit,comparedtostatic
scenes.Youaremorelikeltogetbetterimagequalitwhenneededwhenusingtheaveragebitrateoption.Youcandenethetotal
storagerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalitisadjustedtomeetthe
speciedtargetbitrate.Speciftheaveragebitratesettingsinoneofthefollowingwas:
•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.
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AXISP12Series
Additionalsettins
•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Youcanalsoturnonmaximumbitrateandspecifatargetbitratewithintheaveragebitrateoption.
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Videocompressionformats
Decidewhichcompressionmethodtousebasedonourviewingrequirements,andonthepropertiesofournetwork.The
availableoptionsare:
MotionJPG
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displaedandupdatedataratesufcienttocreateastreamthatshowsconstantlupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalitandaccesstoeverimage
containedinthestream.
H.264orMPG-4Part10/AVC
Note
H.264isalicensedtechnolog.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactourAxisreseller.
14

AXISP12Series
Additionalsettins
H.264can,withoutcompromisingimagequalit,reducethesizeofadigitalvideolebmorethan80%comparedtotheMotion
JPEGformatandbasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherwa,highervideoqualitcanbeachievedforagivenbitrate.
Reducebandwidthandstorage
Important
Ifoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalitandselectthedesiredlevel.
-TurnondnamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondnamicFPS.
Setupnetworkstorage
Tostorerecordingsonthenetwork,ouneedtosetupnetworkstorage:
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Recordandwatchideo
Torecordvideooumustrstsetupnetworkstorage,seeSetupnetorkstorageonpage15,orhaveanSDcardinstalled.
Recordvideo
1.Gotothecamera’sliveview.
2.Tostartarecording,clickRecord.Clickagaintostoptherecording.
Watchvideo
1.ClickStorage>Gotorecordings.
2.Selectourrecordinginthelistanditwillplaautomaticall.
15

AXISP12Series
Additionalsettins
Eents
Setuprulesandalerts
Youcancreaterulestomakeourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlatextwhenitrecords.
Triggeranaction
1.GotoSettings>System>ventstosetuparule.Theruledeneswhenthecamerawillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbmotiondetection.
2.SelecttheConditionthatmustbemettotriggertheaction.Ifouspecifmorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.
Note
Ifoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.
Note
Ifouchangethedenitionofastreamprolethatisusedinarule,thenouneedtorestartalltherulesthatusethat
streamprole.
Recordideowhenthecameradetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadrunning.
3.Makesureouhavesetuptheapplicationaccordingtoourneeds.
Createarule:
1.GotoSettings>System>ventsandaddarule.
2.Tpeanamefortherule.
3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.Selectanexistingstreamproleorcreateanewone.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto60seconds.
8.Inthelistofstorageoptions,selectSDcard.
9.ClickSave.
Sendanemailautomaticallyifsomeonespraypaintsthelens
1.GotoSystem>Detectors.
16

AXISP12Series
Additionalsettins
2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensisspraed,covered,orrenderedsevereloutoffocus.
3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.
Createarule:
1.Gotovents>Rulesandaddarule.
2.Tpeanamefortherule.
3.Inthelistofconditions,selectTampering.
4.Inthelistofactions,selectSendnoticationtoemailandthenselectarecipientfromthelist.GotoRecipients
tocreateanewrecipient.
Tocreateanewrecipient,click.Tocopanexistingrecipient,click.
5.Tpeasubjectandamessagefortheemail.
6.ClickSave.
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.
TondtheusermanualsforAxisapplications,gotoaxis.com.
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemorresourceswhenruninparallel.Verif
thattheapplicationsworktogetherbeforedeploment.
AXISPeopleCounter
AXISPeopleCounterisananalticapplicationthatcanbeinstalledonanetworkcamera.
Thecounterisembeddedinthecamerawhichmeansoudonotneedadedicatedcomputertoruntheapplication.
AXISPeopleCounterisintendedforretailenvironments,likestoresorshoppingmalls,orotherenvironmentswhereouwantto
countpeople.
17

AXISP12Series
Troubleshootin
Troubleshootin
Ifoucan’tndwhatou’relookingforhere,trthetroubleshootingsectionataxis.com/support.
Resettofactorydefaultsettings
Important
Resettofactordefaultshouldbeusedwithcaution.Aresettofactordefaultresetsallsettings,includingtheIPaddress,to
thefactordefaultvalues.
Toresettheproducttothefactordefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductovervieonpage4.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactordefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.
Itisalsopossibletoresetparameterstofactordefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalitofnetworkdevices.Oneofourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmacontainacorrectionthatxesourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbAxisCommunicationsAB.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionalit
available.Alwasreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmare.
18

AXISP12Series
Troubleshootin
1.Downloadthermwareletoourcomputer,availablefreeofchargeataxis.com/support/rmare.
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomaticall.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.
Technicalissues,cluesandsolutions
Ifoucan’tndwhatou’relookingforhere,trthetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoourdeviceandtragain.
Problemsafterrmware
upgrade
Ifouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslinstalledversion
fromtheMaintenancepage.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,oucannotsettheIPaddress.Contactournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
banotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
tpepingandtheIPaddressofthedevice):
•Ifoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmaalreadbeinusebanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadnamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbanotherdevice,therema
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmaneedtomanualltpehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactordefaultsettings.
SeeResettofactorydefaultsettingsonpage18.
TheIPaddresshasbeen
changedbDHCP
IPaddressesobtainedfromaDHCPserverarednamicandmachange.IftheIPaddresshasbeen
changed,useAXISIPUtilitorAXISDeviceManagertolocatethedeviceonthenetwork.Identif
thedeviceusingitsmodelorserialnumber,orbtheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanuall.Forinstructions,gotoaxis.com/support.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperl,thedateandtimesettingsintheAxisdevicemustbe
snchronizedwithanNTPserver.GotoSettings>System>Dateandtime.
19

AXISP12Series
Troubleshootin
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternall,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsstemswithbasicsurveillanceneeds.
•AXISCameraStation:30-datrialversionfreeofcharge,idealforsmalltomid-sizesstems.
Forinstructionsanddownload,gotoaxis.com/products/axis-companion.
Problemswithstreaming
MulticastH.264onl
accessibleblocalclients
Checkifourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemaneedtobeincreased.
NomulticastH.264
displaedintheclient
CheckwithournetworkadministratorthatthemulticastaddressesusedbtheAxisdevice
arevalidforournetwork.
Checkwithournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallbe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifthesettingsforourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage20.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Themaximumframespersecondisdependentontheutilitfrequenc(60/50Hz)
oftheAxisdevice.
Performanceconsiderations
Whensettingupoursstem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.
•AccessblargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bdifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslaffectsbothframerateandbandwidth.
•Heavusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmareduceframerate,inparticularifstreamingMotionJPEG.
•Heavnetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
20