Axis Q86-E Series User manual

AXISQ86–ESeries
AXISQ8631–EPTThermalNetworkCamera
AXISQ8632–EPTThermalNetworkCamera
ENGLISH
FRANÇAIS
DEUTSCH
ITALIANO
ESPANÕL
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ò
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InstallationGuide

LegalConsierations
Videosurveillancecanberegulatedbylawsthatvaryfrom
countrytocountry.Checkthelawsinyourlocalregion
beforeusingthisproductforsurveillancepurposes.
Thisproductincludesone(1)H.24decoderlicense.To
purchasefurtherlicenses,contactyourreseller.
Liability
Everycarehasbeentakeninthepreparationofthis
document.PleaseinformyourlocalAxisofceofany
inaccuraciesoromissions.AxisCommunicationsABcannot
beheldresponsibleforanytechnicalortypographicalerrors
andreservestherighttomakechangestotheproductand
manualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerial
containedwithinthisdocument,including,butnotlimited
to,theimpliedwarrantiesofmerchantabilityandtnessfor
aparticularpurpose.AxisCommunicationsABshallnot
beliablenorresponsibleforincidentalorconsequential
damagesinconnectionwiththefurnishing,performance
oruseofthismaterial.Thisproductisonlytobeusedfor
itsintendedpurpose.
IntellectualPropertyRights
AxisABhasintellectualpropertyrightsrelatingto
technologyembodiedintheproductdescribedinthis
document.Inparticular,andwithoutlimitation,these
intellectualpropertyrightsmayincludeoneormoreof
thepatentslistedatwww.axis.com/patent.htmandoneor
moreadditionalpatentsorpendingpatentapplicationsin
theUSandothercountries.
Thisproductcontainslicensedthird-partysoftware.See
themenuitem“About”intheproduct’suserinterfacefor
moreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer,
Inc.,underthetermsofApplePublicSourceLicense2.0
(seewww.opensource.apple.com/apsl).Thesourcecodeis
availablefromhttps://developer.apple.com/bonjour/
EquipmentMoications
Thisequipmentmustbeinstalledandusedin
strictaccordancewiththeinstructionsgiveninthe
userdocumentation.Thisequipmentcontainsno
user-serviceablecomponents.Unauthorizedequipment
changesormodicationswillinvalidateallapplicable
regulatorycerticationsandapprovals.
TraemarkAcknowlegments
AXISCOMMUNICATIONS,AXIS,ETRAX,ARTPECandVAPIX
areregisteredtrademarksortrademarkapplicationsofAxis
ABinvariousjurisdictions.Allothercompanynamesand
productsaretrademarksorregisteredtrademarksoftheir
respectivecompanies.
Apple,Boa,Apache,Bonjour,Ethernet,InternetExplorer,
Linux,Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,
Windows,WindowsVistaandWWWareregistered
trademarksoftherespectiveholders.Javaandall
Java-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.
UPnPTMisacerticationmarkoftheUPnPTMImplementers
Corporation.
SD,SDHCandSDXCaretrademarksorregisteredtrademarks
ofSD-3C,LLCintheUnitedStates,othercountriesorboth.
Also,miniSD,microSD,miniSDHC,microSDHC,microSDXC
arealltrademarksorregisteredtrademarksofSD-3C,LLC
intheUnitedStates,othercountriesorboth.
RegulatoryInformation
Europe
ThisproductcomplieswiththeapplicableCEmarking
directivesandharmonizedstandards:
•ElectromagneticCompatibility(EMC)Directive
2004/108/EC.SeeElectromagneticCompatibility(EMC)
onpage2.
•LowVoltage(LVD)Directive200/95/EC.Seeafety
onpage3.
•RestrictionsofHazardousSubstances(RoHS)Directive
2011/5/EU.SeeDisposalandRecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymaybe
obtainedfromAxisCommunicationsAB.SeeContact
Informationonpage3.
ElectromagneticCompatibility(EMC)
Thisequipmenthasbeendesignedandtestedtofulll
applicablestandardsfor:
•Radiofrequencyemissionwheninstalledaccordingto
theinstructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomena
wheninstalledaccordingtotheinstructionsandused
initsintendedenvironment.
USA
Thisequipmenthasbeentestedusingashieldednetwork
cable(STP)andfoundtocomplywiththelimitsfora
ClassAdigitaldevice,pursuanttopart15oftheFCCRules.
Theselimitsaredesignedtoprovidereasonableprotection
againstharmfulinterferencewhentheequipmentis
operatedinacommercialenvironment.Thisequipment
generates,uses,andcanradiateradiofrequencyenergy
and,ifnotinstalledandusedinaccordancewiththe
instructionmanual,maycauseharmfulinterferenceto
radiocommunications.Operationofthisequipmentin
aresidentialareaislikelytocauseharmfulinterference
inwhichcasetheuserwillberequiredtocorrectthe
interferenceathisownexpense.
Theproductshallbeconnectedusingashieldednetwork
cable(STP)thatisproperlygrounded.
Canada
ThisdigitalapparatuscomplieswithCANICES-3(ClassA).
Theproductshallbeconnectedusingashieldednetwork
cable(STP)thatisproperlygrounded.
Cetappareilnumériqueestconformeàlanorme
NMBICES-3(classeA).Leproduitdoitêtreconnectéà
l'aided'uncâbleréseaublindé(STP)quiestcorrectement
misàlaterre.
Europe
ThisdigitalequipmentfulllstherequirementsforRF
emissionaccordingtotheClassAlimitofEN55022.The
productshallbeconnectedusingashieldednetworkcable
(STP)thatisproperlygrounded.Notice!ThisisaClassA
product.Inadomesticenvironmentthisproductmaycause
RFinterference,inwhichcasetheusermayberequired
totakeadequatemeasures.
Thisproductfulllstherequirementsforemissionand
immunityaccordingtoEN50121-4andIEC223-4railway
applications.
Thisproductfulllstherequirementsforimmunity
accordingtoEN50130-4residential,commercial,
light-industrialandindustrialenvironments.
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRF
emissionaccordingtotheClassAlimitofAS/NZSCISPR22.
Theproductshallbeconnectedusingashieldednetwork
cable(STP)thatisproperlygrounded.Notice!Thisisa

ClassAproduct.Inadomesticenvironmentthisproduct
maycauseRFinterference,inwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Japan
この装置は、クラスA情報技術装置です。この装
置を家庭環境で使用すると電波妨害を引き起こす
ことがあります。この場合には使用者が適切な対
策を講ずるよう要求されることがあります。本
製品は、シールドネットワークケーブル(STP)を
使用して接続してください。また適切に接地し
てください。
Korea
이기기는업무용(A급)전자파적합기기로서판매
자또는사용자는이점을주의하시기바라며,가
정외의지역에서사용하는것을목적으로합니다.
적절히접지된STP(shieldedtwistedpair)케이블
을사용하여제품을연결하십시오.
Safety
The120VACvariantofthisproductcomplieswith
IEC/EN/UL0950-1andIEC/EN/UL0950-22,Safetyof
InformationTechnologyEquipment.Theproductshallbe
groundedeitherthroughashieldednetworkcable(STP)or
otherappropriatemethod.
The24VACand230VACvariantsofthisproductcomply
withIEC/EN0950-1andIEC/EN0950-22,Safetyof
InformationTechnologyEquipment.Theproductshallbe
groundedeitherthroughashieldednetworkcable(STP)or
otherappropriatemethod.
Thepowersupplyusedwiththeseproductsshall
fullltherequirementsforSafetyExtraLowVoltage
(SELV)andLimitedPowerSource(LPS)accordingto
IEC/EN/UL0950-1.
DisposalanRecycling
Whenthisproducthasreachedtheendofitsusefullife,
disposeofitaccordingtolocallawsandregulations.For
informationaboutyournearestdesignatedcollectionpoint,
contactyourlocalauthorityresponsibleforwastedisposal.
Inaccordancewithlocallegislation,penaltiesmaybe
applicableforincorrectdisposalofthiswaste.
Europe
Thissymbolmeansthattheproductshallnotbe
disposedoftogetherwithhouseholdorcommercialwaste.
Directive2012/19/EUonwasteelectricalandelectronic
equipment(WEEE)isapplicableintheEuropeanUnion
memberstates.Topreventpotentialharmtohumanhealth
andtheenvironment,theproductmustbedisposedofin
anapprovedandenvironmentallysaferecyclingprocess.
Forinformationaboutyournearestdesignatedcollection
point,contactyourlocalauthorityresponsibleforwaste
disposal.Businessesshouldcontacttheproductsupplierfor
informationabouthowtodisposeofthisproductcorrectly.
Thisproductcomplieswiththerequirementsof
Directive2011/5/EUontherestrictionoftheuseof
certainhazardoussubstancesinelectricalandelectronic
equipment(RoHS).
China
Thisproductcomplieswiththerequirementsofthe
legislativeactAdministrationontheControlofPollution
CausedbyElectronicInformationProducts(ACPEIP).
ContactInformation
AxisCommunicationsAB
Emdalavägen14
2239Lund
Sweden
Tel:[phone]
Fax:[phone]
www.axis.com
Support
Shouldyourequireanytechnicalassistance,pleasecontact
yourAxisreseller.Ifyourquestionscannotbeanswered
immediately,yourresellerwillforwardyourqueriesthrough
theappropriatechannelstoensurearapidresponse.Ifyou
areconnectedtotheInternet,youcan:
•downloaduserdocumentationandsoftwareupdates
•ndanswerstoresolvedproblemsintheFAQdatabase.
Searchbyproduct,category,orphrase
•reportproblemstoAxissupportstaffbylogginginto
yourprivatesupportarea
•chatwithAxissupportstaff
•visitAxisSupportatwww.axis.com/techsup/
LearnMore!
VisitAxislearningcenterwww.axis.com/academy/for
usefultrainings,webinars,tutorialsandguides.

AXISQ86–ESeries
SafetyInformation
ReadthroughthisInstallationGuidecarefullybeforeinstallingtheproduct.KeeptheInstallation
Guideforfuturereference.
HazarLevels
DANERIndicatesahazardoussituationwhich,ifnotavoided,willresultin
deathorseriousinjury.
WARNINIndicatesahazardoussituationwhich,ifnotavoided,couldresult
indeathorseriousinjury.
CAUTIONIndicatesahazardoussituationwhich,ifnotavoided,couldresult
inminorormoderateinjury.
NO NO
NOTICE TICE TICEIndicatesasituationwhich,ifnotavoided,couldresultindamage
toproperty.
OtherMessageLevels
ImportantIndicatessignicantinformationwhichisessentialfortheproduct
tofunctioncorrectly.
NoteIndicatesusefulinformationwhichhelpsingettingthemostout
oftheproduct.
5
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AXISQ86–ESeries
SafetyInstructions
WARNIN
•TheAxisproductshallbeinstalledbyatrainedprofessional.
CAUTION
•Riskofinjury.Theproductshallbeinstalledsothatitisaccessibleonlyforauthorized
personnelduetomovingpartsduringoperation.
•TheLightSensorBoxdeliveredwiththisequipment(notvalidfor24VAC)istobe
installedinaRestrictedAccessLocation(RAL).
NO NO
NOTICE TICE TICE
•TheAxisproductshallbeusedincompliancewithlocallawsandregulations.
•StoretheAxisproductinadryandventilatedenvironment.
•AvoidexposingtheAxisproducttoshocksorheavypressure.
•Donotinstalltheproductonunstablebrackets,surfacesorwalls.
•UseonlyapplicabletoolswheninstallingtheAxisproduct.Usingexcessiveforcewith
powertoolscouldcausedamagetotheproduct.
•Donotusechemicals,causticagents,oraerosolcleaners.
•Useacleanclothdampenedwithpurewaterforcleaning.
•Useonlyaccessoriesthatcomplywithtechnicalspecicationoftheproduct.Thesecanbe
providedbyAxisorathirdparty.
•UseonlysparepartsprovidedbyorrecommendedbyAxis.
•Donotattempttorepairtheproductbyyourself.ContactAxissupportoryourAxis
resellerforservicematters.
•Areadilyandeasilyaccessibledisconnectingdevicemustbeincorporatedintheelectrical
systemofthebuildingforrapidintervention.
•Thisisapermanentlyconnectedequipment(eldwired).Theshort-circuitandovercurrent
protectionisprovidedinthebuildinginstallationanditshallbeofmaximum20A.
Transportation
NO NO
NOTICE TICE TICE
•WhentransportingtheAxisproduct,usetheoriginalpackagingorequivalenttoprevent
damagetotheproduct.
6

AXISQ86–ESeries
Battery
TheAxisproductusesa3.0VBR/CR2032lithiumbatteryasthepowersupplyforitsinternal
real-timeclock(RTC).Undernormalconditionsthisbatterywilllastforaminimumofveyears.
LowbatterypoweraffectstheoperationoftheRTC,causingittoresetateverypower-up.When
thebatteryneedsreplacing,alogmessagewillappearintheproduct’sserverreport.Formore
informationabouttheserverreport,seetheproduct´ssetuppagesorcontactAxissupport.
Thebatteryshouldnotbereplacedunlessrequired,butifthebatterydoesneedreplacing,contact
Axissupportatwww.axis.com/techsupforassistance.
WARNIN
•Riskofexplosionifthebatteryisincorrectlyreplaced.
•ReplaceonlywithanidenticalbatteryorabatterywhichisrecommendedbyAxis.
•Disposeofusedbatteriesaccordingtolocalregulationsorthebatterymanufacturer's
instructions.
7
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AXISQ86–ESeries
InstallationGuide
ThisInstallationGuideprovidesinstructionsforinstallingAXISQ831-EorAXISQ832–EPT
ThermalNetworkCameraonyournetwork.Forotheraspectsofusingtheproduct,seetheUser
Manualavailableatwww.axis.com
ProuctVariants
ProductPowervariantFrameratevariant*
8.3fps
AXISQ831–E
AXISQ832–E24VAC
30fps
120VAC30fps
8.3fps
230VAC
30fps
*Upto30fpswithinEU,Norway,Switzerland,Canada,USA,Japan,Australia,NewZealand.Upto8
fpsinothercountries.Framerateabove9fpsmaybesubjecttoexportcontrolregulations.
InstallationSteps
1.Makesurethepackagecontents,toolsandothermaterialsnecessaryfortheinstallation
areinorder.Seepage8.
2.Studythehardwareoverview.Seepage9.
3.Studythespecications.Seepage13.
4.Installthehardware.Seepage14.
5.Accesstheproduct.Seepage20.
PackageContents
•AXISQ831-EorAXISQ832-E
-PTThermalNetworkCamera
-Baseunit
-Sunshield
•Auxiliaryequipmentforinstallation
•InstallationandManagementSoftwareCD
•Printedmaterials
8

AXISQ86–ESeries
-InstallationGuide(thisdocument)
-Extraserialnumberlabel(2x)
RequireHarware(solseparately)
•AXISWallBracketKorAXISColumnBracketK
AXISWallBracketKAXISColumnBracketK
OptionalAccessories
•AXIST95A4CornerBracket
•AXIST95A7PoleBracket
•AXISWasherKitA
•AXIST804MediaConverterSwitch
•AXIST840EthernetoverCoaxAdaptorPoE+
Forinformationaboutavailableaccessories,seewww.axis.com
RecommeneTools
•RJ45crimptool
•Ratchetset
•Drillfordrillingholesinmountingsurface
•Loctite®243threadlock
HarwareOverview
•Foranoverviewofthehousingunitseepage11
•Foranoverviewofthebuttonsandconnectorsonthecamera,seepage12
9
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AXISQ86–ESeries
2
3
1
1unshield
2PTThermalNetworkCamera
3BaseUnit
10

AXISQ86–ESeries
HousingUnit
2
3
1
1Topcover
2Protectivewindow
3Thermalnetworkcamera
11
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AXISQ86–ESeries
CameraUnit
4
123
56
1R485/R422connector
2Powerconnector
3Networkconnector
4tatusindicatorLED
5microDmemorycardslot
6Controlbutton
ConnectorsanButtons
Forspecicationsandoperatingconditions,seepage13.
NetworkConnector
RJ45Ethernetconnector.
NO NO
NOTICE TICE TICE
Theproductshallbeconnectedusingashieldednetworkcable(STP).Allcablesconnecting
theproducttothenetworkshallbeintendedfortheirspecicuse.Makesurethatthe
networkdevicesareinstalledinaccordancewiththemanufacturer’sinstructions.For
informationaboutregulatoryrequirements,seeElectromagneticCompatibility(EMC)on
page2.
12

AXISQ86–ESeries
SDCarSlot
NO NO
NOTICE TICE TICE
•RiskofdamagetoSDcard.Donotusesharptoolsorexcessiveforcewheninserting
orremovingtheSDcard.
•Riskofdataloss.Topreventdatacorruption,theSDcardshouldbeunmountedbefore
removal.Tounmount,gotoSetup>SystemOptions>Storage>SDCardandclick
Unmount.
ThisproductsupportsmicroSD/microSDHC/microSDXCcard(notincluded).
ForSDcardrecommendations,seewww.axis.com
SupportsmicroSDcardswithupto4GBofstorage.Forbestrecordingperformance,usea
microSDHCormicroSDXCcardwithspeedclass10.
ControlButton
Forlocationofthecontrolbutton,seeHardwareOverviewonpage9.
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.Seepage22.
•ConnectingtoanAXISVideoHostingSystemserviceorAXISInternetDynamicDNS
Service.Formoreinformationabouttheseservices,seetheUserManual.
Specications
OperatingConitions
ProductClassicationTemperatureHumidity
AXISQ831–E
AXISQ832–EIEC/EN/UL0529
IP.NEMA250
Type4X
-40°Cto55°C
(-40°Fto131°F)15–100%RH(condensing)
De-icing
Theproduct’sautomaticde-icingprocessstartswhentheproductisswitchedonandtheair
temperatureisbelow0°C(32°F).Thede-icingprocessensuresthattheproductworksproperly
evenatlowtemperatures.Thede-icingperiodlastsforamaximumof90minutes.Duringthis
periodthecameraisturnedoff.
13
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AXISQ86–ESeries
PowerConsumption
ProductInputVoltageMaxConsumptionTypicalConsumption
24VAC55W40W
120VAC55W40W
AXIS
Q831–E
AXIS
Q832–E230VAC55W40W
InstalltheHarware
InstalltheBracket(solseparately)
Thebracketsaresoldseparately.Seewww.axis.comforinformationonavailablemounting
accessories.
WARNIN
Riskofinjury.Makesuretheproductissecuredtothebuildingsurfacebeforeoperation.
Important
•Whenattachingthebrackettoaconcretesurface,usedowelpinswithatractiontorque
ratingof≤300dN.
•Whenattachingthebrackettoametalsurface,usescrewswithadiameterof8mm.
1.Prepareawall,parapetorpoleforinstallingtheselectedbracket.
2.Routethenetworkandpowercablethroughthebracket.Leaveacableslackof
50cm(12in)forconnectiontothebaseunit.
14

AXISQ86–ESeries
3
4
1
2
1Networkcable
2Powercable
3Columnbracket
4Wallbracket
AttachtheBaseUnittotheBracket
WARNIN
Theelectricalconnectionsandconduitinstallationsshallbemadebyacertiedelectrician
andincompliancewithlocalregulations.
1.Removethedesiccantbag,whichisplacedinthebaseunit.
2.Makesurethesealisinposition.
3.Routethepowerandnetworkcablesthroughthebaseunit.
4.Connectthecablestothecableglands.
NO NO
NOTICE TICE TICE
Tomaintaintheproduct'sIPratingandreducecablestrain,makesuretotightenthe
cableglandcaps.
5.Topreventthecablesfromslippingout,tightentheglandsafteryouhavepulledthe
cablethroughthem.
15
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AXISQ86–ESeries
WARNING
24 VAC
Power
Net work
2
78
9
6
5
2
3
4
1
1Baseunit
2Networkcable
3Powercable
4eal
5Wallbracket
6Columnbracket
7Powercable
8Networkcable
9Gaskets
.UsingaRJ45crimptool,stripandcrimpthenetworkcableaccordingtothe
manufacturer’sinstructions.
7.Connectthenetworkcabletothenetworkconnectoronthebaseunit.
Note
Tomaketheinstallationeasier,itispossibletoremovethepowerconnectorblockfromthe
circuitboardandmountitwhenthecablesarecorrectlyconnected.
8.Connectthepowercabletothepowerconnectoronthebaseunit.Makesurethe
green/yellowgroundwireisconnectedtothemiddlepin.
16

AXISQ86–ESeries
VIDEO
RS485
G
ND
B
A
1234
REL.2
REL.1
ALAR
M
S
F1
F2
N
L
1
2
1Networkcable
2Powercables
Important
ThedipswitchesareconguredwiththecorrectPTorPTZprotocolinthefactoryand
mustnotbechanged.
Note
Thebaseunitcanbeattachedtothebracketinfourdifferentpositions.
9.Usethealignmentindicatorstondasuitablepositionthatallowsaccesstothe
congurationboard,whichcanbeopenedforeasyaccesstothenetworkconnector
duringforexampletroubleshooting.
10.Ifthereiscableslackafterthecableshavebeenconnected,loosenthecableglands,
removetheslackandattachthecableglandsagain.
11.Attachthebaseunittothebracket.
12.ApplyLoctite®243threadlockeronthescrewsandtightenthescrews(torque4Nm).
17
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AXISQ86–ESeries
1
2
3
7
5
6
1
2
3
44
5
68
1Baseunit
2eal
3Washer(4x)
4Alignmentindicator
5Washer(4x)
6crew(4x)
7Columnbracket
8Wallbracket
AttachthePan/TiltUnittotheBaseUnit
NO NO
NOTICE TICE TICE
Usethealignmentindicatorstoaligntheunits.Incorrectalignmentcouldcausedamage
tocomponents.
Important
•Assembletheproductinanuprightposition.Donotinstalltheproductupsidedown.
•Makesuretoconnectthepan/tiltunitstraightfromaboveasshownintheillustration.
Donottiltitontothebaseunit.
1.Makesurethesealisinposition.
2.Tiltthecamerahousingback.
3.Attachthepan/tiltunittothebaseunitandtightenthescrews(torque4Nm)usingthe
suppliedallenkey.
18

AXISQ86–ESeries
4
6
5
7
1
2
3
1Pan/tiltunit
2Congurationboardlid
3Alignmentindicators
4eal
5Base
6Washer(4x)
7crew(4x)
4.Themechanicalinstallationiscomplete.Toaccessthecameraunit,seeAccessthe
CameraUnitonpage20.Seetheproduct’susermanualforinformationonhowto
accessthevideostream.
19
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AXISQ86–ESeries
AccesstheProuct
UsethetoolsprovidedontheInstallationandManagementSoftwareCDtoassignanIPaddress,
setthepasswordandaccessthevideostream.Thisinformationisalsoavailablefromthesupport
pagesonwww.axis.com/techsup/
PanTilt
ThePTfunctionalityiscontrolledthroughthenetworkcamera.ThePTfunctionalityisenabledby
defaultandthecontrolswillbeavailablefromtheLiveViewpageinthenetworkcamera’sweb
pages.SeetheUserManual,availableattheproductpagesatwww.axis.com
AccesstheCameraUnit
ToaccessthecameraunitformountingtheSDcardorresettingthecameratofactorydefault
settings,removethetwoscrewsandopenthetopcover.
MountSDCar
1.Removethepowercable,thenetworkcableandtheRX/TXcable.
2.Removethefourscrews.
20