Axis Q1615-LE Mk III User manual

AXISQ1615-LEMkIIINetworkCamera
UserManual

AXISQ1615-LEMkIIINetworkCamera
TableofContents
Getstarted................................................3
Installation....................................................3
Findthedeviceonthenetwork....................................3
Accessthedevice...............................................3
Webpageoverview..............................................5
Additionalsettings..........................................7
Imagequality...................................................7
Pantiltandzoom(PTZ)..........................................11
Privacymasks..................................................12
Overlays.......................................................12
Streamingandstorage...........................................13
Events........................................................16
Applications....................................................18
Troubleshooting............................................19
Resettofactorydefaultsettings...................................19
Checkthecurrentrmware.......................................19
Upgradethermware............................................19
Technicalissuescluesandsolutions................................20
Performanceconsiderations.......................................21
Contactsupport.................................................22
Specications..............................................23
Productoverview................................................23
LEDindicators..................................................25
SDcardslot....................................................26
Buttons.......................................................26
Connectors....................................................26
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AXISQ1615-LEMkIIINetworkCamera
Getstarte
Getstarte
Installation
Towatchthisvideogotothewebversionofthisdocument.
www.axis.com/products/online-manual/63089
Findthedevieonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddressesseethedocumentHowtoassignanIPaddressandaccessyourdevice.
Browsersupport
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®Edge®Safari®
Windows®recommendedxx
macOS®recommendedx
Otheroperatingsystemsxx
Ifyouneedmoreinformationaboutrecommendedbrowsersgotoaxis.com/browser-support.
Aessthedevie
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyouhaveaMaccomputer(macOS)gotoSafariclickBonjourandselectthedevicefromthedrop-downlist.Toadd
BonjourasabrowserbookmarkgotoSafari>Preferences.
IfyoudonotknowtheIPaddressuseAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttimeyoumustsettherootpassword.Seeeta
newpasswordfortherootaccountonpage3.
3.Theliveviewpageopensinyourbrowser.
Setanewpasswordfortherootaount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislostresetthedevicetofactorydefaultsettings.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.Seeecurepasswordsonpage4.
2.Retypethepasswordtoconrmthespelling.
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AXISQ1615-LEMkIIINetworkCamera
Getstarte
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
Towatchthisvideogotothewebversionofthisdocument.
www.axis.com/products/online-manual/63089
Seurepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstloginset
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characterspreferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringintervalatleastonceayear.
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AXISQ1615-LEMkIIINetworkCamera
Getstarte
Webpageoverview
1Liveviewcontrolbar
2Liveview
3Productname
4Userinformation,colorthemes,andhelp
5Videocontrolbar
6ettingstoggle
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AXISQ1615-LEMkIIINetworkCamera
Getstarte
7ettingstabs
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
Aitionalsettings
Imagequality
Capturemodes
CapturemodedenesthemaximumframerateavailableintheAxisproduct.Dependingonwhichcapturemodeyouselectyou
maynotbeabletouseWDR.
Acapturemodeconsistsofaresolutionandthecorrespondingframerateavailableintheproduct.Thecapturemodesetting
affectsthecamera’seldofviewandaspectratio.
Thelowerresolutioncapturemodeiscroppedoutfromthehighestresolution.
Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.
Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodesseetheproduct’sdatasheetataxis.com.
Replaethelens
1.Stopallrecordingsanddisconnectpowerfromtheproduct.
2.Disconnectthelenscableandremovethestandardlens.
3.Attachthenewlensandconnectthelenscable.
4.Reconnectthepower.
5.Logintotheproduct’swebpagegototheImagetabandthenselecttheP-Irislensyouhaveinstalled.
Note
IfyouuseaDCirislensselectGenericDCIris.
6.Forthechangestotakeeffectyouneedtorestartthedevice.GotoSystem>aintenanceandclickRestart.
7.Adjustthezoomandfocus.
Seletexposuremode
Therearedifferentexposuremodeoptionsinthecamerathatadjustsapertureshutterspeedandgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
•FormostusecasesselectAutomaticexposure.
•ForenvironmentswithcertainarticiallightingforexampleuorescentlightingselectFlicker-free.
Selectthesamefrequencyasthepowerlinefrequency.
•Forenvironmentswithcertainarticiallightandbrightlightforexampleoutdoorswithuorescentlightingatnightand
sunduringdaytimeselectFlicker-reduced.
Selectthesamefrequencyasthepowerlinefrequency.
•TolockthecurrentexposuresettingsselectHoldcurrent.
Reduenoiseinlow-lightonditions
Toreducenoiseinlow-lightconditionsyoucanadjustoneormoreofthefollowingsettings:
•Adjustthetrade-offbetweennoiseandmotionblur.GotoSettings>Image>ExposureandmovetheBlur-noise
trade-offslidertowardLownoise.
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeedsetmaxshuttertothehighestpossiblevalue.
•Reducesharpnessintheimage.
Note
Whenyoureducethemaxgaintheimagecanbecomedarker.
•Setthemaxgaintoalowervalue.
•Opentheaperture.
Reduemotionblurinlow-lightonditions
Toreducemotionblurinlow-lightconditionsadjustoneormoreofthefollowingsettingsinSettings>Image>Exposure:
•MovetheBlur-noisetrade-offslidertowardLowmotionblur.
Note
Whenyouincreasethegainimagenoisealsoincreases.
•Setaxshuttertoashortertimeandaxgaintoahighervalue.
Note
Whenyouopentheaperturethedepthofeldgetsshallower.
•MovetheTargetapertureslidertowardOpen.
Ifyoustillhaveproblemswithmotionblur:
•Increasethelightlevelinthescene.
•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.
Note
Ifyouusealenswithalargeraperturethedepthofeldgetsshallower.
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
•Changetoalenswithalargeraperture.
Maximizedetailsinanimage
Important
Ifyoumaximizedetailsinanimagethebitratewillprobablyincreaseandyoumightgetareducedframerate.
•Makesuretoselectthecapturemodethathasthehighestresolution.
•Setthecompressionaslowaspossible.
•SelectMJPEGstreaming.
•TurnoffZipstreamfunctionality.
Handleseneswithstrongbaklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
ImagewithoutWDR.
ImagewithWDR.
Note
•WDRcancauseartifactsintheimage.
•WDRmaynotbeavailableforallcapturemodes.
1.GotoSettings>Image>Widedynamicrange.
2.TurnonWDR.
3.IfyoustillhaveproblemsgotoExposureandadjusttheExposurezonetocovertheareaofinterest.
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.
StabilizeashakyimagewithEletroniImageStabilization(EIS)
ElectronicImageStabilization(EIS)canbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjectto
vibrationsforexamplewindorpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.
EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.
Note
WhenEISisturnedontheimageiscroppedslightlyloweringthemaximumresolution.
1.GotoSettings>Image>Imagecorrection.
2.TurnonEIS.
Improvelienseplatereognition
Tobetterrecognizethelicenseplateofacarpassingbythecamerayoucanapplyandadjustanumberofthings.
Oneoptionistousethepixelcounterinyourcameratosettheoptimalpixelresolution:
1.GotoSettings>System>Orientationandclick.
2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterestforexample
wherethelicenseplatesofpassingcarsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedby
thesidesoftherectangle.
Note
Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.
Inadditionyoucantrytoadjustthefollowingtooptimizelicenseplaterecognition:
•Shutterspeed
•Gain
•Zoom
Optimizetheimagefortrafsurveillane
TogetthebestpossibleimagefortrafcsurveillanceusetheAXISTrafcWizardincombinationwiththeTrafcoverviewscene
prole.
1.GotoSettings>Apps>AXISTrafcWizard.
2.Starttheapplicationifitisnotalreadyrunning.
3.TosetuptheapplicationclickOpen.
4.Selectunits(metricorimperial).
5.EnterthevaluesforRoaddistanceCameraheightVehicledistanceandMaxspeed.
6.TomakebothdarkandbrightareasoftheimagevisibleturnonWDR.
7.Settheleveloflow-lightgaindependingonthelightconditions.
8.IfexternalIRilluminationisavailableselecttheSupplementalIRilluminationcheckbox.
9.ClickSave.
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
10.GotoSystem>Orientation.
11.SelectTrafcoverviewunderSceneprole.
12.ClickDone.
Viewarea
Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.IfyouenablePTZforaviewareayoucanpantiltandzoomwithinit.Byusingviewareasyoucanremoveparts
ofthefullviewforexamplethesky.
Whenyousetupaviewareawerecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture
whichrequiresmorebandwidthwithoutaddingimageinformation.
Pan,tilt,andzoom(PTZ)
Guardtours
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorderandforcongurable
periodsoftime.Oncestartedaguardtourcontinuestorununtilstoppedevenwhentherearenoclients(webbrowsers)viewingthe
images.
Createaguardtourwithpresetpositions
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorderandforcongurable
periodsoftime.
1.GotoSettings>PTZ>Guardtours.
2.Click+.
3.Toedittheguardtour’spropertiesclick.
4.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
5.IfyouwanttheguardtourtogotothepresetpositionsinarandomorderturnonShufe.
6.ClickDone.
7.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.
8.ClickDonetoexittheguardtoursettings.
9.ToscheduletheguardtourgotoSystem>Events.
Towatchthisvideogotothewebversionofthisdocument.
www.axis.com/products/online-manual/63089
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
Privaymasks
Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostreamprivacy
masksappearasblocksofsolidcolororblurredimageelements.
You’llseetheprivacymaskonallsnapshotsrecordedvideoandlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.
Important
Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.
Hidepartsoftheimagewithprivaymasks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.
1.GotoSettings>Privacymask.
2.ClickNew.
3.Adjustthesizecolorandnameoftheprivacymaskaccordingtoyourneeds.
Towatchthisvideogotothewebversionofthisdocument.
www.axis.com/products/online-manual/63089
Howtocreateaprivacymask
Towatchthisvideogotothewebversionofthisdocument.
www.axis.com/products/online-manual/63089
Howtochangetheappearanceofthemask
Overlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordingssuchasatimestamp
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Showatextoverlayinthevideostreamwhenthedeviedetetsmotion
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion:
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideootionDetection.
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
4.GotoSettings>Overlay.
5.Enter#Dinthetexteld.
6.Choosetextsizeandappearance.
Createarule:
7.GotoSystem>Events>Rulesandaddarule.
8.Typeanamefortherule.
9.InthelistofconditionsselectAXISVideoMotionDetection.
10.InthelistofactionsselectUseoverlaytext.
11.Selectaviewarea.
12.Type“Motiondetected”.
13.Settheduration.
14.ClickSave.
Towatchthisvideogotothewebversionofthisdocument.
www.axis.com/products/online-manual/63089
Streamingandstorage
Videoompressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirementsandonthepropertiesofyournetwork.The
availableoptionsare:
otionJPEG
Note
ToensuresupportfortheOpusaudiocodectheMotionJPEGstreamisalwayssentoverRTP.
MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidthbutprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orPEG-4Part10/AVC
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.TopurchaseadditionallicensescontactyourAxisreseller.
H.264canwithoutcompromisingimagequalityreducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherwayhighervideoqualitycanbeachievedforagivenbitrate.
Reduebandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Bitrateontrol
Withbitratecontrolyoucanmanagethebandwidthconsumptionofyourvideostream.
Variablebitrate(VBR)
Withvariablebitratethebandwidthconsumptionvariesbasedonthelevelofactivityinthescene.Themoreactivityinthescene
themorebandwidthyouneed.Youareguaranteedconstantimagequalitybutitrequiresstoragemargins.
aximumbitrate(BR)
Withmaximumbitrateyoucansetatargetbitratetohandlebitratelimitationsinyoursystem.Youmayseeadeclineinimage
qualityorframeratewhentheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoeitherprioritize
imagequalityorframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.This
givesyouamarginforadditionalcomplexitythatneedstobecaptured.
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
1Targetbitrate
Averagebitrate(ABR)
Withaveragebitratethebitrateisautomaticallyadjustedoveralongertimescale.Thisissoyoucanmeetthespeciedtargetand
providethebestvideoqualitybasedonyouravailablestorage.Bitrateishigherinsceneswithalotofactivitycomparedtostatic
scenes.Youaremorelikelytogetbetterimagequalitywhenneededwhenusingtheaveragebitrateoption.Youcandenethetotal
storagerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalityisadjustedtomeetthe
speciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:
•Tocalculatetheestimatedstorageneedsetthetargetbitrateandtheretentiontime.
•Tocalculatetheaveragebitratebasedonavailablestorageandrequiredretentiontimeusethetargetbitratecalculator.
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Setupnetworkstorage
Tostorerecordingsonthenetworkyouneedtosetupnetworkstorage:
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresaloginandenterusernameandpassword.
6.ClickConnect.
Addaudiotoyourreording
Turnonaudio:
1.GotoSettings>AudioandturnonAllowaudio.
2.GotoInput>Typeandselectyouraudiosource.
Editthestreamprolewhichisusedfortherecording:
3.GotoSettings>StreamandclickStreamproles.
4.SelectthestreamproleandclickAudio.
5.SelectthecheckboxandselectInclude.
6.ClickSave.
7.ClickClose.
Events
Setuprulesandalerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexamplethedevicecanstartarecordingorsendanemailwhenitdetects
motionorshowanoverlaytextwhenitrecords.
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
Triggeranation
1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthedevicewillperformcertainactions.Rules
canbesetupasscheduledrecurringorforexampletriggeredbymotiondetection.
2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortheruleallofthe
conditionsmustbemettotriggertheaction.
3.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverulethentheruleneedstoberestartedforthechangestotakeeffect.
Note
Ifyouchangethedenitionofastreamprolethatisusedinarulethenyouneedtorestartalltherulesthatusethat
streamprole.
Triggeranalarmifsomeoneopensthehousing
Thisexampleexplainshowtotriggeranalarmifsomeoneopensthehousing.
Createarule:
1.GotoSettings>System>Eventsandaddarule.
2.Typeanamefortherule.
3.InthelistofconditionsselectCasingopen.
4.InthelistofactionsselectSendnoticationtoemail.
5.SelectarecipientfromthelistorgotoRecipientstocreateanewrecipient.
Tocreateanewrecipientclick.Tocopyanexistingrecipientclick.
6.Typeasubjectandamessagefortheemail.
7.ClickSave.
Reordvideowhentheameradetetsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideootionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.Ifyouneedhelpseethe
usermanualforAXIVideoMotionDetection4.
Createarule:
1.GotoSettings>System>Eventsandaddarule.
2.Typeanamefortherule.
3.InthelistofconditionsunderApplicationselectAXISVideootionDetection(VD).
4.InthelistofactionsunderRecordingsselectRecordvideowhiletheruleisactive.
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AXISQ1615-LEMkIIINetworkCamera
Aitionalsettings
5.Selectanexistingstreamproleorcreateanewone.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto60seconds.
8.InthelistofstorageoptionsselectSDcard.
9.ClickSave.
Towatchthisvideogotothewebversionofthisdocument.
www.axis.com/products/online-manual/63089
Appliations
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplicationsdownloadstrialsandlicensesgotoaxis.com/applications.
TondtheusermanualsforAxisapplicationsgotoaxis.com.
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
Towatchthisvideogotothewebversionofthisdocument.
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Howtodownloadandinstallanapplication
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AXISQ1615-LEMkIIINetworkCamera
Troubleshooting
Troubleshooting
Resettofatorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.AresettofactorydefaultresetsallsettingsincludingtheIPaddressto
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage23.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetworkthedefaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddresssetthepasswordandaccessthevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>aintenanceand
clickDefault.
Chektheurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmwareintheactivetracktheproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotesgotoaxis.com/support/rmware.
1.Downloadthermwareletoyourcomputeravailablefreeofchargeataxis.com/support/rmware.
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AXISQ1615-LEMkIIINetworkCamera
Troubleshooting
2.Logintotheproductasanadministrator.
3.GotoSettings>System>aintenance.Followtheinstructionsonthepage.Whentheupgradehasnishedthe
productrestartsautomatically.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.
Towatchthisvideogotothewebversionofthisdocument.
www.axis.com/products/online-manual/63089
Tehnialissues,luesandsolutions
Ifyoucan’tndwhatyou’relookingforheretrythetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefailsthedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnetsyoucannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:RequesttimedoutthismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevicetheremay
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabledensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislostthedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage19.
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