Axis AXIS P3224-V Mk II User manual

AXISP3224-VMkIINetworkCamera
UserManual
use
www.use-ip.co.uk
01304 827609

Aboutthisdocument
Thismanualisintendedforadministratorsandusersofthe
AXISP3224-VMkIIFixedDomeNetorkCamera,andisapplicableto
rmare6.30andlater.Itincludesinstructionsforusingandmanaging
theproductonyournetork.Previousexperienceofnetorking
illbeofusehenusingthisproduct.SomeknoledgeofUNIXor
Linux-basedsystemsmayalsobebenecial,fordevelopingshellscripts
andapplications.Laterversionsofthisdocumentillbepostedtothe
Axisebsite,asrequired.Seealsotheproduct’sonlinehelp,available
viatheeb-basedinterface.
LegaConsiderations
Videosurveillancecanberegulatedbylasthatvaryfromcountryto
country.Checkthelasinyourlocalregionbeforeusingthisproduct
forsurveillancepurposes.
Thisproductincludesone(1)H.264decoderlicense.Topurchase
furtherlicenses,contactyourreseller.
Liabiity
Everycarehasbeentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannotbeheldresponsibleforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualsithoutpriornotice.AxisCommunicationsAB
makesnoarrantyofanykindithregardtothematerialcontained
ithinthisdocument,including,butnotlimitedto,theimplied
arrantiesofmerchantabilityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotbeliablenorresponsibleforincidentalor
consequentialdamagesinconnectioniththefurnishing,performance
oruseofthismaterial.Thisproductisonlytobeusedforitsintended
purpose.
InteectuaPropertyRights
AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied
intheproductdescribedinthisdocument.Inparticular,andithout
limitation,theseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.
Thisproductcontainslicensedthird-partysoftare.Seethemenuitem
“About”intheproduct’suserinterfaceformoreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer,
Inc.,underthetermsofApplePublicSourceLicense2.0(see
www.opensource.apple.com/apsl).Thesourcecodeisavailablefrom
https://developer.apple.com/bonjour/
EquipmentModications
Thisequipmentmustbeinstalledandusedinstrictaccordanceiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-serviceablecomponents.Unauthorizedequipmentchangesor
modicationsillinvalidateallapplicableregulatorycertications
andapprovals.
TrademarkAcknowedgments
AXISCOMMUNICATIONS,AXIS,ETRAX,ARTPECandVAPIXare
registeredtrademarksortrademarkapplicationsofAxisABinvarious
jurisdictions.Allothercompanynamesandproductsaretrademarksor
registeredtrademarksoftheirrespectivecompanies.
Apple,Boa,Apache,Bonjour,Ethernet,InternetExplorer,Linux,
Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windos,Windos
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnPTMisa
certicationmarkoftheUPnPTMImplementersCorporation.
SD,SDHCandSDXCaretrademarksorregisteredtrademarksofSD-3C,
LLCintheUnitedStates,othercountriesorboth.Also,miniSD,microSD,
miniSDHC,microSDHC,microSDXCarealltrademarksorregistered
trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
ReguatoryInformation
Europe
ThisproductcompliesiththeapplicableCEmarkingdirectives
andharmonizedstandards:
•ElectromagneticCompatibility(EMC)Directive2014/30/EU.See
ElectromagneticCompatibility(EMC)onpage2.
•LoVoltage(LVD)Directive2014/35/EU.Seeafetyonpage3.
•RestrictionsofHazardousSubstances(RoHS)Directive2011/65/EU.
SeeDisposalandRecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisCommunicationsAB.SeeContactInformationonpage3.
EectromagneticCompatibiity(EMC)
Thisequipmenthasbeendesignedandtestedtofulllapplicable
standardsfor:
•Radiofrequencyemissionheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomenahen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Usinganunshieldednetworkcable(UTP)–Thisequipmenthas
beentestedusinganunshieldednetorkcable(UTP)andfoundto
complyiththelimitsforaClassAdigitaldevice,pursuanttopart
15oftheFCCRules.Theselimitsaredesignedtoprovidereasonable
protectionagainstharmfulinterferencehentheequipmentis
operatedinacommercialenvironment.Thisequipmentgenerates,
uses,andcanradiateradiofrequencyenergyand,ifnotinstalledand
usedinaccordanceiththeinstructionmanual,maycauseharmful
interferencetoradiocommunications.Operationofthisequipmentina
residentialareaislikelytocauseharmfulinterferenceinhichcase
theuserillberequiredtocorrecttheinterferenceathisonexpense.
Usingashieldednetworkcable(STP)–Thisequipmenthasalso
beentestedusingashieldednetorkcable(STP)andfoundtocomply
iththelimitsforaClassBdigitaldevice,pursuanttopart15ofthe
FCCRules.Theselimitsaredesignedtoprovidereasonableprotection
againstharmfulinterferenceinaresidentialinstallation.This
equipmentgenerates,usesandcanradiateradiofrequencyenergyand,
ifnotinstalledandusedinaccordanceiththeinstructions,maycause
harmfulinterferencetoradiocommunications.Hoever,thereisno
guaranteethatinterferenceillnotoccurinaparticularinstallation.If
thisequipmentdoescauseharmfulinterferencetoradioortelevision
reception,hichcanbedeterminedbyturningtheequipmentoffand
on,theuserisencouragedtotrytocorrecttheinterferencebyoneor
moreofthefolloingmeasures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationbeteentheequipmentandreceiver.
•Connecttheequipmentintoanoutletonacircuitdifferentfrom
thattohichthereceiverisconnected.
•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Tobeusedinaresidentialareaorademandingelectricalenvironment,
theproductshallbeconnectedusingashieldednetorkcable(STP)
thatisproperlygrounded.
Canada
ThisdigitalapparatuscompliesithCANICES-3(ClassB).Theproduct
shallbeconnectedusingashieldednetorkcable(STP)thatis
properlygrounded.Cetappareilnumériqueestconformeàlanorme
CANNMB-3(classeB).Leproduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.
Europe
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassBlimitofEN55032.Theproductshallbe
connectedusingashieldednetorkcable(STP)thatisproperly
grounded.
Thisproductfulllstherequirementsforemissionandimmunity
accordingtoEN50121-4andIEC62236-4railayapplications.
Thisproductfulllstherequirementsforimmunityaccording
toEN61000-6-1residential,commercialandlight-industrial
environments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN61000-6-2industrialenvironments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN55024ofceandcommercialenvironments.
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassBlimitofAS/NZSCISPR32.Theproductshall

beconnectedusingashieldednetorkcable(STP)thatisproperly
grounded.
apan
この装置は、クラスB情報技術装置です。この装置は、家
庭環境で使⽤することを⽬的としていますが、この装置が
ラジオやテレビジョン受信機に近接して使⽤されると、受
信障害を引き起こすことがあります。取扱説明書に従って
正しい取り扱いをして下さい。本製品は、シールドネット
ワークケーブル(STP)を使⽤して接続してください。また
適切に接地してください。
Safety
ThisproductcompliesithIEC/EN/UL60950-1,SafetyofInformation
TechnologyEquipment.
Ifitsconnectingcablesareroutedoutdoors,theproductshallbe
groundedeitherthroughashieldednetorkcable(STP)orother
appropriatemethod.
Battery
TheAxisproductusesa3.0VCR2032lithiumbatteryasthepoer
supplyforitsinternalreal-timeclock(RTC).Undernormalconditions
thisbatteryilllastforaminimumofveyears.
LobatterypoeraffectstheoperationoftheRTC,causingittoreset
ateverypoer-up.Whenthebatteryneedsreplacing,alogmessage
illappearintheproduct’sserverreport.Formoreinformationabout
theserverreport,seetheproduct´ssetuppagesorcontactAxissupport.
Thebatteryshouldnotbereplacedunlessrequired,butifthebattery
doesneedreplacing,contactAxissupportatwww.axis.com/techsupfor
assistance.
Lithiumcoincell3.0Vbatteriescontain1,2-dimethoxyethane;ethylene
glycoldimethylether(EGDME),CASno.110-71-4.
WARNING
•Riskofexplosionifthebatteryisincorrectlyreplaced.
•Replaceonlyithanidenticalbatteryorabatteryhichis
recommendedbyAxis.
•Disposeofusedbatteriesaccordingtolocalregulationsor
thebatterymanufacturer'sinstructions.
DisposaandRecycing
Whenthisproducthasreachedtheendofitsusefullife,disposeof
itaccordingtolocallasandregulations.Forinformationabout
yournearestdesignatedcollectionpoint,contactyourlocalauthority
responsibleforastedisposal.Inaccordanceithlocallegislation,
penaltiesmaybeapplicableforincorrectdisposalofthisaste.
Europe
Thissymbolmeansthattheproductshallnotbedisposedof
togetherithhouseholdorcommercialaste.Directive2012/19/EU
onasteelectricalandelectronicequipment(WEEE)isapplicablein
theEuropeanUnionmemberstates.Topreventpotentialharmto
humanhealthandtheenvironment,theproductmustbedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaboutyournearestdesignatedcollectionpoint,contact
yourlocalauthorityresponsibleforastedisposal.Businessesshould
contacttheproductsupplierforinformationabouthotodispose
ofthisproductcorrectly.
ThisproductcompliesiththerequirementsofDirective2011/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequipment(RoHS).
China
Thisproductcompliesiththerequirementsofthelegislative
actAdministrationontheControlofPollutionCausedbyElectronic
InformationProducts(ACPEIP).
ContactInformation
AxisCommunicationsAB
Emdalavägen14
22369Lund
Seden
Tel:[phone]
Fax:[phone]
www.axis.com
Support
Shouldyourequireanytechnicalassistance,pleasecontactyourAxis
reseller.Ifyourquestionscannotbeanseredimmediately,your
resellerillforardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternet,youcan:
•donloaduserdocumentationandsoftareupdates
•ndanserstoresolvedproblemsintheFAQdatabase.Search
byproduct,category,orphrase
•reportproblemstoAxissupportstaffbyloggingintoyourprivate
supportarea
•chatithAxissupportstaff
•visitAxisSupportatwww.axis.com/techsup/
WarrantyInformation
ForinformationaboutAxis’productarrantyandtheretorelated
information,seewww.axis.com/warranty/
LearnMore!
VisitAxislearningcenterwww.axis.com/academy/forusefultrainings,
ebinars,tutorialsandguides.

AXISP3224-VMkIINetworkCamera
TableofContents
SafetyInformation..........................................6
HazardLevels...................................................6
OtherMessageLevels............................................6
HardwareOverview..........................................7
ConnectorsandButtons..........................................7
LEDIndicators..................................................8
AccesstheProduct..........................................9
AccessfromaBroser...........................................9
AccessfromtheInternet..........................................9
SettheRootPassord...........................................10
CameraOrientation..............................................10
Congurecapturemode..........................................10
SetPoerLineFrequency.........................................1 1
TheLiveViePage..............................................11
MediaStreams.............................................13
HotoStreamH.264............................................13
MJPEG........................................................13
AXISMediaControl(AMC)........................................13
AlternativeMethodsofAccessingtheVideoStream....................14
SetUptheProduct..........................................16
BasicSetup....................................................16
Setfocusandzoom..............................................16
Video.....................................................17
SetUpVideoStreams............................................17
Aboutstreamproles............................................20
AboutONVIFmediaproles.......................................20
CameraSettings................................................20
VieArea.....................................................22
Aboutoverlays..................................................23
Aboutprivacymasks.............................................25
ConguretheLiveViewPage.................................26
PTZ(PanTiltZoom).........................................28
Aboutpresetpositions...........................................28
Aboutguardtours...............................................28
Advanced......................................................29
ControlQueue..................................................30
Detectors..................................................31
Aboutcameratampering.........................................31
Applications...............................................32
ApplicationLicenses.............................................32
UploadApplication..............................................32
ApplicationConsiderations........................................32
AXISVideoMotionDetection.................................34
Considerations..................................................34
StartandStoptheApplication.....................................34
CongureApplication............................................34
UsingtheApplicationinanActionRule.............................37
Events....................................................39
SetUpActionRules.............................................39
AddRecipients..................................................41
CreateSchedules................................................43
SetUpRecurrences..............................................43
Recordings.................................................44
FindRecordings.................................................44
PlayRecording..................................................44
ExportVideoClip................................................45
ContinuousRecording............................................45
Languages.................................................46
SystemOptions.............................................47
Security.......................................................47
Date&Time....................................................49
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AXISP3224-VMkIINetworkCamera
TableofContents
Netork.......................................................50
Storage.......................................................55
Maintenance...................................................57
Support.......................................................58
Advanced......................................................58
ResettoFactoryDefaultSettings...................................59
Troubleshooting............................................60
ChecktheFirmare.............................................60
UpgradetheFirmare...........................................60
Symptoms,PossibleCausesandRemedialActions.....................61
TechnicalSpecications......................................64
PerformanceConsiderations.......................................64
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AXISP3224-VMkIINetworkCamera
SafetyInformation
SafetyInformation
HazardLeves
DANGER
Indicatesahazardoussituationhich,ifnotavoided,illresultindeathorseriousinjury.
WARNING
Indicatesahazardoussituationhich,ifnotavoided,couldresultindeathorseriousinjury.
CAUTION
Indicatesahazardoussituationhich,ifnotavoided,couldresultinminorormoderateinjury.
NO NO
NOTICE TICE TICE
Indicatesasituationhich,ifnotavoided,couldresultindamagetoproperty.
OtherMessageLeves
Important
Indicatessignicantinformationhichisessentialfortheproducttofunctioncorrectly.
Note
Indicatesusefulinformationhichhelpsingettingthemostoutoftheproduct.
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AXISP3224-VMkIINetworkCamera
ardwareOverview
ardwareOverview
1tatusLEDindicator
2Controlbutton
3Networkconnector(PoE)
4Dmemorycardslot
5Partnumber(P/N)&erialnumber(/N)
ConnectorsandButtons
NetworkConnector
RJ45EthernetconnectorithPoeroverEthernet(PoE).
NO NO
NOTICE TICE TICE
Duetolocalregulationsortheenvironmentalandelectricalconditionsinhichtheproductistobeused,ashieldednetork
cable(STP)maybeappropriateorrequired.Allcablesconnectingtheproducttothenetorkandthatareroutedoutdoors
orindemandingelectricalenvironmentsshallbeintendedfortheirspecicuse.Makesurethatthenetorkdevices
areinstalledinaccordanceiththemanufacturer’sinstructions.Forinformationaboutregulatoryrequirements,see
ElectromagneticCompatibility(EMC)onpage2.
SDcardsot
NO NO
NOTICE TICE TICE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjectsorexcessiveforceheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardhiletheproductisrunning.Disconnectpoeror
unmounttheSDcardfromtheAxisproduct’sebpagesbeforeremoval.
ThisproductsupportsmicroSD/microSDHC/microSDXCcards(notincluded).
ForSDcardrecommendations,seewww.axis.com
ControButton
Forlocationofthecontrolbutton,seeHardwareOverviewonpage7.
Thecontrolbuttonisusedfor:
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AXISP3224-VMkIINetworkCamera
ardwareOverview
•Resettingtheproducttofactorydefaultsettings.Seepage59.
•ConnectingtoanAXISVideoHostingSystemservice.Seepage51.Toconnect,pressandholdthebuttonforabout3
secondsuntiltheStatusLEDashesgreen.
•ConnectingtoAXISInternetDynamicDNSService.Seepage51.Toconnect,pressandholdthebuttonforabout3seconds.
LEDIndicators
StatusLEDIndication
UnlitConnectionandnormaloperation.
GreenShossteadygreenfor10secondsfornormaloperationafterstartupcompleted.
AmberSteadyduringstartup.Flashesduringrmareupgrade.
Amber/RedFlashesamber/redifnetorkconnectionisunavailableorlost.
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AXISP3224-VMkIINetworkCamera
AccesstheProduct
AccesstheProduct
ToinstalltheAxisproduct,seetheInstallationGuidesuppliediththeproduct.
Theproductcanbeusedithmostoperatingsystemsandbrosers.Werecommendthefolloingbrosers:
•InternetExplorer®ithWindos®
•Safari®ithOSX®
•ChromeTMorFirefox®ithotheroperatingsystems.
ToviestreamingvideoinInternetExplorer,alloinstallationofAXISMediaControl(AMC)henprompted.
TheAxisproductincludesone(1)H.264decoderlicenseforvieingvideostreams.ThelicenseisautomaticallyinstalledithAMC.
Theadministratorcandisabletheinstallationofthedecoderstopreventinstallationofunlicensedcopies.
Note
•QuickTimeTMisalsosupportedforvieingH.264streams.
AccessfromaBrowser
1.Startaebbroser.
2.EntertheIPaddressorhostnameoftheAxisproductinthebroser’sLocation/Addresseld.
ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-donlist.
IfyoudonotknotheIPaddress,useAXISIPUtilitytolocatetheproductonthenetork.Forinformationabout
hotodiscoverandassignanIPaddress,seethedocumentAssignanIPAddressandAccesstheVideotreamonAxis
Supportebatwww.axis.com/techsup
Note
ToshoBonjourasabroserbookmark,gotoSafari>Preferences.
3.Enteryourusernameandpassord.Ifthisisthersttimetheproductisaccessed,therootpassordmustrstbe
congured.Forinstructions,seeettheRootPasswordonpage10.
4.Theproduct’sLiveViepageopensinyourbroser.
Note
ThecontrolsandlayoutoftheLiveViepagemayhavebeencustomizedtomeetspecicinstallationrequirementsand
userpreferences.Consequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedin
youronLiveViepage.
AccessfromtheInternet
Onceconnected,theAxisproductisaccessibleonyourlocalnetork(LAN).ToaccesstheproductfromtheInternetyoumust
congureyournetorkroutertoalloincomingdatatrafctotheproduct.Todothis,enabletheNAT-traversalfeature,hich
illattempttoautomaticallyconguretheroutertoalloaccesstotheproduct.ThisisenabledfromSetup>SystemOptions>
Network>TCP/IPAdvanced.
Formoreinformation,seeNATtraversal(portmapping)forIPv4onpage53.SeealsoAXISInternetDynamicDNSServiceat
www.axiscam.net
ForTechnicalnotesonthisandothertopics,visittheAxisSupportebatwww.axis.com/techsup
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AXISP3224-VMkIINetworkCamera
AccesstheProduct
SettheRootPassword
ToaccesstheAxisproduct,youmustsetthepassordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialog,hichopenshentheproductisaccessedforthersttime.
Topreventnetorkeavesdropping,therootpassordcanbesetviaanencryptedHTTPSconnection,hichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcbeteenebbrosersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.SeeHTTPonpage48.
Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepassordforrootislost,theproductmustbe
resettothefactorydefaultsettings.SeeResettoFactoryDefaultettingsonpage59.
TosetthepassordviaastandardHTTPconnection,enteritdirectlyinthedialog.
TosetthepassordviaanencryptedHTTPSconnection,follothesesteps:
1.ClickUseHTTPS.
Atemporarycerticate(validforoneyear)iscreated,enablingencryptionofalltrafctoandfromtheproduct,andthe
passordcannobesetsecurely.
2.Enterapassordandthenre-enterittoconrmthespelling.
3.ClickOK.Thepassordhasnobeencongured.
CameraOrientation
Thissettingisdenedthersttimetheproductisaccessed.DependingonhotheAxisproductisinstalled,selectceilingorwall.
Tochangethesesettings,theproductmustberestoredtotheoriginalfactorydefaultsettings.Toresetorrestoretheproduct,goto
Setup>SystemOptions>Maintenanceintheproduct’sebpages.Forinformationaboutresetandrestore,seeMaintenanceon
page57.
Congurecapturemode
CapturemodedenesthemaximumresolutionandmaximumframerateavailableintheAxisproduct.Thecapturemodesettingalso
affectsthecamera’sangleofvie.
Selectthedesiredcapturemodefromthedrop-donlistandclickOK.
Ifyouselectanothercapturemodethandefault,theproductneedstorebootforthechangestotakeeffect.
Seealso.
10