Aztech Singtel FG7009GR AC User manual

FG7009GR(AC)
WIRELESS ROUTER
Quick Installation Guide

Contents
STEP 1: Equipment Check
STEP 2: BroadBand Connection Settings for Fibre
STEP 3: Dual Band Wireless Connectivity via PC/Laptops
STEP 4: Dual Band Wireless Connectivity via Mobile Devices
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Technical Support Contact Numbers

3
STEP 1: Equipment Check
Dear Customer, this guide has been prepared to help you to install
SingNet BroadBand service and mio Voice services.
The following items are pre-packaged in your Wireless Router.
Note: Existing Singnet BroadBand, mio Plan or mio Home subscribers
should already have these items connected to their Wireless Router.

STEP 2:
Connect the Wireless Router’s
“BROADBAND” Port to the ONT’s
“LAN 1” Port highlighted in Yellow
using the Ethernet Cable (RJ45).
Note: Switch off the ONT’s power before
you proceed to do the set up.
For mio TV Set-Top-Box, personal
computer or laptop, please connect
it to the “LOCAL ETHERNET” Port
highlighted in yellow.
2.1
2.2
2.3 Once the Power Adapter is connected,
follow the power up sequence below.
Power up the Optical Network Terminal
(ONT). Wait for “POWER” and “PON” LEDs
to turn to stable green light.
Power on the Wireless Router. Wait for the
“POWER”, “ETHERNET”, “BROADBAND”,
“INTERNET” and “IPTV” (if applicable) to
turn to stable green light.
Power up your mio TV Set Top Box and
your computer.
Note: For Fibre service, there is no need
to key in user ID and password. All service
credentials will be auto pushed down to
your Wireless Router.
BroadBand Connection Settings
for Fibre
1.
2.
3.

5
Please take note of two numerical codes which are your Network names
(for 2.4GHz and 5.0GHz) and Key with this diagram as a guide.
You may ll in these details on the box below for future reference.
Section A: Your 2.4GHz and 5.0GHz Wireless Bands
Network Name (SSID):
SINGTEL (5G) : _____________
SINGTEL : _____________
Network Key:
____________________
STEP 3:
Note: The default wireless encryption option is Mixed WPA2/WPA-PSK.
Write the last 4 numbers of your Network Name here
Write the 10 digit of your Wireless
Key here.
Dual Band Wireless Connectivity via
PC/Laptops
√For any changes in your wireless router, you will have to connect to
a new default SSID and Network Key (ie. Password) on your end
device.
√Do take note that your Dual Band Wireless Router will broadcast two
Wireless SSIDs (ie. for both 2.4GHz and 5.0GHz as seen above).
√Both the 2.4GHz and 5.0GHz will appear on the network list of your
device if it supports dual band.
Useful Tips

IMPORTANT!
You will need a wireless adapter (wireless PC card or wireless USB adapter)
or a wireless-enabled Notebook before you can proceed to the next section.
Please refer to your operating system’s respective instructions:
Section B. if you are using Window’s XP
Section C. if you are using Windows Vista
Section D. if you are using Windows 7
Section E. if you are using Windows 8
Section F. if you are using another wireless manager other than Windows
On the right hand corner of the task
bar, click on the wireless network
icon like the one on the left
You will see a window of the
available networks. Locate and
select your own wireless network
e.g. SINGTEL(5G)-8992
& SINGTEL-8992.
Note: Please refer to the sticker
pasted on your Wireless Router
if you are unsure of your Network
Name, or try refreshing your
network list if you do not see it.
Input your wireless network key
into the “Security Key” eld.
1
2
3
To connect to the 2.4GHz/5.0GHz Wireless Bands:

7
You will see the screen on the left if
the setup is successful.
5
Double click the Network Name
of your wireless network e.g.
SINGTEL(5G)-8992 and wait for
the network to be detected.
Note: Please refer to section A if you are
unsure of your Network Name and try
refreshing your Network List if you do not
see it.
Type the 10-Digit Network Key into
the “Network Key” and “Conrm
Network Key” elds. Click on the
“Connect” button to complete the
setup and wait for the network
address to be acquired.
Note: Please refer to section A if you are
unsure of your Network Key.
4
3
Section B: If you are using Windows XP
Double click on the wireless icon on
your task bar.
Youshouldseetheavailablewireless
networks, if you are prompted to use
another wireless manager, please
refer to section F.
2
1

Section C: If you are using Windows Vista
In Windows Vista, Click on the Start
button.
1
Click on Connect To.
2
You will see the screen on the left.
3
Under the Show drop down list,
select “Wireless”.
4

9
Find the Network Name of your
wireless network e.g.
SINGTEL(5G)-8992.
5
Note: Please refer to section
A if you are unsure of
your Network Name or try
refreshing your Network list if
you cannot see it.
Click on the Connect button.
6
Please wait while your computer
tries to connect to the Wireless
Router.
7
You will now be prompted to enter
your Network Key.
8
Note: You will see this when
1. You are connecting to the Wireless
router for the rst time
2. You have unselected the option to
save the Network Key.
Type in your Network Key in the
“Security key or passphrase” eld.
9
Click on the Connect button.
10

Please wait while your computer
authenticates your wireless
network.
11
Your wireless connection is
succesfully congured when you
see the screen on the left.
12
Make sure that “Save this network”
is selected.
13
Note: This option will save your Network
Key. If you do not enable this option, you
will always be prompted to enter the key.
Ensure that you have “Start this
connection automatically” selected.
14
Note: This option will connect your
computer to the Wireless Router
automatically. If you do not enable this
option, you will be required to connect to
the wireless network manually.
You have successfully congured
your wireless connection on
Windows Vista.
15
Click on “Close” to exit the window.
16

11
Note: Please refer to Section A if you
are unsure of your Network Name or try
refreshing your network list if you
do not see it.
Section D: If you are using Windows 7
On the right hand side of the task
bar, click on the wireless network
icon like the one on the left.
You will see a window of the available
networks, locate and select your
own wireless network
e.g. SINGTEL(5G)-8992
Input your wireless network key on
1
2
3
Note:
Please refer to Section A if you are
unsure of your Network Key. You will see
this when:
1. You are connecting to the Wireless
2. You had unselected the option to save
the Network Key

4On the Select Network Location
click on “Home Network”.
Click on the“Close” button to
complete the setup and close the
window.
You will see the wireless icon on
the taskbar, like the one on the left,
once the wireless is successfully
connected.
5
6

13
Section E: If you are using Windows 8
Move your mouse cursor to the
lower right corner of the screen. The
Charms Bar will appear.
Click Settings and then click the WiFi
icon.
From the list, click to select your own
wireless network (e.g .
Note:
1. Tick on the box for “Connect
Automatically”, if you do not want to
enter the network key next time you
wish to connect to the same wireless
network.
2. Please refer to Section A if you are
unsure of your Wireless Network
Name .
Input your wireless Network Key on
the “Security Key” eld.
Note: Please refer to Section A if you are
unsure of your Network Key (Security
Key).
1
2
3
4

If you are prompted to turn on sharing,
choose “Yes, turn on sharing and
connect to devices”.
You will see the wireless icon on the
Networks bar, like the one on the
left once the wireless connection is
successful.
5
6
Section F: For Other Wireless Managers
Open your default or preferred Wireless Manager.
Conguration of most Wireless Managers requires your Network Name
and Key. Follow the steps below or refer to the user manual of your
wireless adapter for advanced instructions.
Look for your Network Name and double click on it.
Note: Please refer to section A if you are unsure about your Network Name or
try refreshing your Network list if you do not see it.
Enter your Network Key when prompted.
Note: Please refer to section A if you are unsure about your Network Key.
1
2
3

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STEP 4:
Dual Band Wireless Connectivity via
Mobile Devices
For Android devices, kindly follow the instructions below in connecting
to 2.4GHz or 5.0GHz wireless SSIDs.
Section A: Connecting to new SSID on Android
Devices
Go to Settings page. Click on the
Wi-Fi tab.
Two SSIDs will appear on the
network list if your device supports
dual band.
You may want to connect to the
5.0GHz where available as it’s
likely to give a higher speed.
Key in the password to connect to
the network.
In the future, you will be
automatically connected to the
network.
1
2
3
4

Section B: Connecting to new SSIDs on iOS
Devices
Go to the settings page and click
on the Wi-Fi tab.
Alist of network will be shown. Two
SSIDs will appear on the network
list if your device supports dual
band.
You may want to connect to the
5.0GHz where available as it’s
likely to give a higher speed.
Once you have selected the
network, simply key in the
password/network key. In
future, you will be automatically
connected to the network.
1
2

17
FREQUENTLY ASKED QUESTIONS FOR DUAL
BAND WIRELESS ROUTER
What is a Dual Band Wireless Router?
Unlike the Single Band wireless router which utilizes only the 2.4GHz
frequency, the Dual Band wireless router uses both 2.4Ghz and
5.0GHz wireless frequencies and provides users with a better surng
experience due to high speed performance achieved on the 5.0GHz
frequency.
How do I connect to the 5.0GHz frequency?
First, you must ensure that your device (eg Mobile phone, notebook,
PC, tablets etc) has a Dual Band support. Perform a wireless network
scan on your device. If both the 2.4GHz and 5.0GHz SSIDs are
detected, this indicates that your device is Dual Band supported. Simply
connect to the 5.0GHz SSID to achieve better speed performance.
Note: SSID means Service Set identier. SSID differentiates one
wireless local area network (WLAN) from another, so all access points
and devices attempting to connect to same WLAN must connect to
the same SSID to enable effective roaming.
How many SSIDs are being broadcasted by the Dual Band
Wireless Router?
The Dual Band wireless router will be broadcasting two SSIDs ie. One
for the 2.4GHz and the other for the 5.0GHz frequency respectively.
Why am I not being connected to the 5.0GHz SSID at all times?
If you have congured more than one SSID to connect to your device,
there is a chance for your end-device ie. mobile phone/PC/notebook/
tablets to select from the permissible range of SSID congured,
depending on signal strength, last connected SSID etc. This choice of
SSID connectivity is device independent and is based on the algorithm
designed by the device manufacturer.

Does the Dual Band Wireless Router offer better speed
performance and wireless coverage?
The Dual Band wireless router will provide better wireless speed
performance of up to 110Mbps, compared to single band wireless
router, which is up to 70Mbps. Do note that, as the 5.0GHz SSID
is operating at a higher frequency, the 5.0GHz signals will have a
smaller coverage than their 2.4GHz counterparts.
How do I know whether to connect to the 2.4GHz or 5.0GHz SSID?
As much as possible, 5.0GHz should be your default connection. In
the event that you encounter intermittent coverage using 5.0GHz
SSID, you may want to switch to 2.4GHz SSID.
For normal web browsing activities, you are advised to connect to the
2.4GHz SSID. As for faster gaming and high quality video streaming
experience, do connect to the 5.0GHz SSID.
What are the list of devices that support 5GHz Frequency?
Note that the above list of devices are not exhaustive and may increase
over time as more new products are introduced after the date that this
FAQ is published.
S/N Product
1 iPhone 5
2 iPad 2
3 iPad 4
4 HTC One S
5 HTC One X
6 Sony Xperia Z
7 Sony Xperia Z1
8 HTC Evo 4G LTE
9 Samsung Galaxy S3 (GT-I9300)
10 Samsung Galaxy S4 (GT-I9500)
11 Samsung Galaxy Note 3
12 Samsung Galaxy Note 10.1
13 Samsung Galaxy Tab 2 7.0 (GT-P3113)
14 Samsung Galaxy Tab 3.0 (GT-P5220)

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Remember the Network Name (SSID) and Network Key of the wireless setup.
For more information, please refer to Step 3- Section A - Your 2.4Ghz and
5.0GHz Wireless Bands. Please note that your Network Name (SSID) and
Network Key may not be the same if you have changed your wireless settings.
Please place the Wireless Router on a at surface and ensure the following:
Simple Troubleshooting Steps for SingNet Wireless Router
If you encounter any internet connectivity issue, please try the following:
Note that the wireless coverage may vary or fail due to any of the above-
mentioned factors which are not within SingNet’s control. SingNet shall not
be liable for any loss or damage arising from such interference or failure.
Customer shall be solely reponsible for providing all equipments necessary
such as repeaters, at his/her own expense to extend the wireless coverage
should the need arise.
If you would like to perform conguration for advanced settings, kindly visit
http://mysingtel.home. Please ensure that your device is connected to the
router via Wired or Wireless connection.
Important Tips:
It is not near blockades such as building structure and natural or articial
barriers.
It is not kept in an enclosed area that will affect the signal coverage.
It is not near any electronic devices such as microwave ovens, bluetooth
devices and/or cordless phones so as to reduce interference of the same
frequency.
It is not near water containing equipment lled with water to optimize wireless
signal.
1
2
3
Reboot your Singtel Wireless Router.
Wait 5-10 mins until the Internet/ Service LED indicator turns green.
Open your web browser to try connecting to the Internet by surng a web site.
If the issue remains unresolved,
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4
Connect your Singtel Wireless Router to another wall socket.
Connect your PC to the Wireless Router via Wired Connection. Wireless
Performance maybe impacted if the wireless environment you are in
is congested.
Test your Internet Connection bandwidth via wired connection at:
http://techsupport.singnet.com.sg/global-utilities.
Reboot the various home networking devices based on the following
sequence:
1. Optical Network Terminal (ONT)>2.Wireless Router 3. Set-Top Box
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