Barco Color Coronis 2MP Manual

Mercy Medical Center
Roseburg, Oregon, USA
Barco’s high-standard service program
provides peace of mind

In a general sense, reputation and
product dependability are two of the
best and least expensive warranties
available. Still, with any medical imaging
product there can be glitches.
That’s when a high-end warranty, such
as the Extended Warranty Plus (EWP)
that Barco offered Mercy Medical Center
of Roseburg, OR, comes into play. Mercy,
which is delighted with the CORONIS 2MP
and 5MP medical display systems that
it began installing in April 2004, is also
delighted that the advanced warranty
was offered.
“I had used Barco CRT displays at previous
jobs, and based on the company’s
reputation and the quality of its products,
I recommended the CORONIS at Mercy,”
said John Nikom, PACS administrator. “I
knew that the company and its products
were reliable.”
While Mercy itself had no previous
experience using Barco products,
“Barco was very
responsive and had
excellent follow-
through”.
John Nikom, PACS Administrator
that changed quickly. Today, Mercy’s
diagnostic reading stations are equipped
with a mixture of CORONIS 5MP and 2MP
displays; three radiologists were so
impressed that they purchased CORONIS
5MP systems for teleradiology use from
home. Mercy also uses the 5MP Barco
mammography display.
While CORONIS displays are highly
versatile, Nikom is particularly impressed
with their impeccable display of chest x-
rays. “Our radiologists really like them
for that,” he said. “Image quality is
not always as critical with CT and MR
images, but it is with chest x-rays. We
went with the 5MP mostly because of
the chest x-rays’ excellent resolution
and image quality.”
According to Nikom, each CORONIS system
is utilized a minimum of eight hours per
day, some even longer. With that kind of
use, uptime performance is crucial.
Mercy has experienced only one instance
when it had to call into play the EWP,
Situated in beautiful southwest Oregon, Mercy Medical Center
is a vital 153-bed acute-care center that treats some 40,000
patients annually, admitting more than one fourth of them. The
facility includes state-of-the-art trauma and heart centers, a
thriving labor and delivery unit, and a behavioral health clinic
that treats patients ranging from children to senior adults.
Ongoing construction will facilitate expanded cardiology, PACS
and imaging capabilities, enabling the hospital to serve the
community in new and better ways.

which provides for express delivery of a
loaner display or swap display controller
and express display repair. That occurred
when a CORONIS graphics card in a system
that had not yet been put into regular
use prevented a network card from
connecting with an Internet protocol
address. Nikom called Barco, and the
card was swapped in the next day.
“They sent me a new card before I had
to remove the old one,” he said. “That’s
important. I didn’t want to be left
without a card altogether.”
“Barco’s service and support are
excellent. They’re very available. And,
they’re competent. They fixed the
problem very quickly and professionally.
I’ve dealt with a lot of vendors, and
Barco is definitely at the high end with
regard to support and responsiveness.”
Extended Warranty Plus protects
the investment, provides peace
of mind and is “hassle-free”.
While Mercy hasn’t had to invoke the
warranty for anything other than that
minor problem - and Nikom believes
that with Barco’s record of reliability
he won’t have to - he nonetheless
recommends the EWP to any purchaser of
a Barco display solution. His reasoning is
threefold: EWP protects the investment,
provides peace of mind, and is “hassle-
free” when needed.
“I really think it’s a wise investment,” he
said of the EWP.
With that protection in place, Mercy
has also benefited from another line
of defense: the MEDICAL PRO software
for intervention-free quality assurance
(QA).
Mercy does not have remote
administration, so MEDICAL PRO - the
cornerstone of Mercy’s medical imaging
QA effort - runs automatically, calibrating
the displays when needed. MEDICAL PRO
works with Barco’s I-GUARD technology,
continuously stabilizing each CORONIS
system.
“MEDICAL PRO has made things much
easier,” Nikom said. “I don’t have
to worry about whether the docs
are experiencing optimum reading
conditions and therefore achieving
maximum diagnostic accuracy. I can

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concentrate on other aspects of our
PACS.”
Barco is likely to remain a fixture at
the Roseburg facility for some time to
come. “If we install more workstations
as we recruit more radiologists, we
will continue with this approach, using
Barco for both continuity and quality,”
Nikom said. “If the radiologists want a
high-resolution monitor for use at home,
I’d encourage them to go with Barco
displays.”