Bay Alarm Medical SOS Mobile User manual

User Guide

1For help setting up, call us: 1-877-522-9633
1. Contact
2. What’s Included
3. Setting Up Your
SOS All-In-One
4. Test the Range
5. Test the Device
6. FAQs
7. User Agreement
In this guide
Emergency dispatchers may call.
Save this number for caller ID
recognition: 1-844-996-0208
Contact
Customer Service & Tech Support
1-877-522-9633
Instructional Videos
www.BayAlarmMedical.com/videos
In-Home
Bundle
Auto Fall Detection
Bundle
1 -Lanyard Loop
2 -LED Light
3 -Speaker
4 -Emergency
HELP Button
5 -Microphone
6 -Charging Port
Charging
Cradle
SOS
Device
Neck
Lanyard
Belt
Clip
What’s Included
Device Features
Service Bundles
6
4
2
3
1
5

2 3For help setting up, call us: 1-877-522-9633
Setting Up Your SOS
All-In-One
1. Plug the charging cradle’s power cord
into the power outlet. Place the device on
the charger. It will turn on automatically.
2. The status light on the device will turn
RED, then announce, “Your device is
now charging.” Allow the device to
fully charge before using.
NOTE: False alarms can happen even when
precautions are taken. If an alarm is set off
by accident, let the call go through to
the Monitoring Center. A representative
will come over the SOS device speaker.
Simply respond back to let the operator
know you’re okay & that it was an
accidental button-push.
3. When the device is fully charged, the
status light will turn GREEN, then
announce, “Your device is now ready.”
4. If the device is not on, press & hold the
“HELP” button for 3 seconds.
5. It may announce, “Hello, it is time to
test your system to make sure it is
working properly. Please press & hold
the HELP button for 3 seconds.” ■
NOTE: It takes about 3 hours to charge,
depending on the current battery life.

4 5For help setting up, call us: 1-877-522-9633
Test the Range
The Range Test will help determine the
connection between the Wearable Button
& your SOS device.
The maximum distance of proper function
between the two is about 600 ft (200 yds).
In an emergency, it’s important to know areas
the Wearable Button works & doesn’t work.
Test it in high-risk & common places inside
the home (stairs, bathrooms, living room,
bedroom, kitchen, laundry room).
Test it outside the house (driveway, sidewalk,
garage, backyard garden, walkway steps). ■
Test the Device
The Device Test will help you confirm that
your unit is fully functional.
1. Press & hold the “HELP” button
for 3 seconds. It will announce,
“Placing an Emergency call now.”
2. The Monitoring Center will connect
over the 2-way speaker. Let the operator
know that you are just testing the device.
Follow their instructions from there. ■
NOTE: It may be helpful to have two people
perform the range test. Person 1 will stay at
the SOS device on the charging cradle to
listen for the steady tone. Person 2 will
press the personal Help Button in different
locations around the residence & yard.
NOTE: Obstacles like concrete walls
& other interference may affect the ability
to connect.
NOTE: We recommend that you test
the device once per month.
NOTE: If the call cannot be placed due
to poor connection or other issues, it’ll
announce, “Call failed.” Please try again.
NOTE: It can take up to 60 seconds for
a live dispatcher to connect over the 2-way
speaker. The speed of connection depends
on the network coverage in the area.

6 7For help setting up, call us: 1-877-522-9633
FAQs
Q: Is the All-In-One device
only meant to be used
away from home ?
The All-In-One device is designed to be used
in & away from home. Network coverage for
at-home use can be affected by large trees
surrounding the home or the type of home
structure (brick, cement, etc.) .
We highly recommend that you test your
All-in-One device & Wearable Button at least
once per month.
Q: The device says that I can
cancel my alarm. When is it okay
to cancel an alarm ?
You should never cancel an alarm for any
reason. If it is a false alarm or test, please let
the alarm connect fully with a live dispatcher
& kindly let them know you are safe.
When an alarm is triggered, the Monitoring
Center is alerted immediately. Cancelling a
call may cause confusion for our dispatchers.
It’s always best to confirm your status.
Q: Does the Wearable Button
have a two-way speaker?
The Wearable Button does not have a
speaker built into it. All communication will
only happen through the All-In-One device.
When pressed, the Wearable Button will
transmit a signal to the All-In-One device,
where the live dispatcher will communicate
via the two-way speaker.
Q: May I take a bath with
the All-In-One device &
the Wearable Button?
While our devices are water resistant, they
should not be submersed in water. They are
not waterproof. Taking showers while wearing
either device is fine. ■
Bay Alarm Medical
Caregiver Tracking App
Stay in the know. See the current location of
your loved one in real-time. Access location
history & get notified when the battery gets
low. Download the app.

8 9
User Agreement
By using this device, you acknowledge
& accept all that follows.
Coverage
This product requires that there be adequate
cellular coverage to work properly. It is
important to test the device to know if it
works in your area. Remember that your
environmental & topographical conditions
may also affect your coverage.
If you experience coverage issues,
please contact your dealer immediately.
Charging
Battery life will vary based on settings
selected by your dealer. Please contact your
dealer with any questions.
Wear your device at all times & only charge
when necessary. Failure to follow charging
procedures will result in the device not being
able to function properly.
Water-Resistant
Although the device is IP67 water-resistant,
it should not be submersed in water. It is not
waterproof. If exposed to water, the device
should be towel-dried.
Pacemakers
Individuals with pacemakers should consult
their physician & review their pacemaker
materials regarding interaction with
cell phones, & take the same precautions the
materials recommend for this device.
Location-Based Services
Some of the Equipment uses technology to
permit third-parties, including the Monitoring
Center, to determine where you are physically
located at any given time (the “Location
Based Services”). Location Based Services may
work even if you are not in communication
with the Monitoring Center. The accuracy
of the Location Based Services is limited, &
the Company, the Operators, the Monitoring
Center, the Responders, or others may
not be able to identify your location or the
location of the Equipment precisely or at
all. You authorize the Company to collect
location-based information. We will only
share your location-based information with
the Operators, the Monitoring Center, the
Responders, any person or entity that acquires
the Company and/or the Company’s interest
in & to the Monitoring Services, or any other
person or entity you specifically designate &
only for the purpose of providing & improving
the Monitoring Services.
ANY & ALL LOCATION-BASED
INFORMATION IS MADE AVAILABLE FOR

10 11
INFORMATIONAL & PLANNING PURPOSES
ONLY & IS NOT INTENDED TO BE RELIED
UPON IN SITUATIONS WHERE PRECISE
LOCATION INFORMATION IS NEEDED OR
WHERE ERRONEOUS, INACCURATE, TIME-
DELAYED OR INCOMPLETE LOCATION
OR MAP DATA MAY LEAD TO DEATH,
PERSONAL INJURY, OR PROPERTY OR
ENVIRONMENTAL DAMAGE. YOU AGREE
THAT LOCATION-BASED INFORMATION
MAY VARY FROM ACTUAL LOCATION(S),
ROAD, OR TERRAIN CONDITIONS DUE
TO FACTORS THAT CAN AFFECT THE
ACCURACY OF THE MAP DATA, SUCH AS,
BUT NOT LIMITED TO, WEATHER, ROAD,
& TRAFFIC CONDITIONS, GEOPOLITICAL
EVENTS, & CONDITION OR STATUS OF YOUR
CELLULAR PHONE OR CELLULAR SERVICES.
WE DO NOT GUARANTEE ACCURACY OR
COMPLETENESS OF ANY LOCATION-
BASED INFORMATION.
FCC
This device complies with part 15 of
the FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference, &
(2) this device must accept any interference
received, including interference that may
cause undesired operation.
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user‘s authority
to operate the equipment.
This equipment has been tested &
found to comply with the limits for a
Class B digital device, pursuant to
part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference
in a residential installation. This equipment
generates, uses & can radiate radio
frequency energy and, if not installed &
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio or
television reception, which can be determined
by turning the equipment off & on, the user is
encouraged to try to correct the interference
by one or more of the following measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between the
equipment & receiver.
3. Connect the equipment into an outlet
on a circuit different from that to which
the receiver is connected.
4. Consult the dealer or an experienced
radio/TV technician for help. ■

12 To hear more about it, call us: 1-877-522-9633
Refer A Friend,
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Receive a FREE month of service if you have
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How do I get my free month ?
After 60 days following your friend’s
activation, we will process a credit for a
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In order to receive your credit, please
make sure they mention your full name
at the time of order.
Is there a referral limit?
Not at all ! Tell as many friends as you’d like.
Receive a free month for each friend that
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If 12 friends sign up & stay with us for
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are part of the Bay Alarm Family of Companies.