BBPOS WISEPAD 2 PLUS User manual

WISEPAD 2 PLUS
P A Y A C A R D S E R V I C E S
OFFICIAL PAYACARDSERVICES USER GUIDE
ACCEPT A VARIETY OF
PAYMENTS USING THE
WISEPAD 2 PLUS
PAYACARDSERVICES
3rd Floor, Lakeside House,
9 The Lakes,
Northampton, NN4 7HD

Accepts Contactless, Chip and Pin and Magstripe payments,
maximising your payment options.
Accepts AMEX, Apple Pay and Google Pay.
Doesn’t need to connect to any App to function, making it easy
and simple.
Comes in a Wifi Only model or a Wifi and 3G model. The WIFI
model will connect to mobile hotspots and the 3G model comes
with its own data SIM.
The Wisepad 2 Plus is a portable payment device with an integrated
receipt printer, making it ideal for businesses who want to take a
variety of payments using a portable device.
Backlight Screen
Connectivity icons & Battery level
4 x 4 keypad, numbers 0 – 9, lettered
Power / settings button
Up & Down arrows
Cancel button (Red X)
Back button (Yellow arrow)
Enter / Confirm button (Green tick)
Micro USB port
Features:
1.
2.
3.
4.
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8.
9.
INTRODUCTION
On the small barcode located on
the paper sleeve of your device
packaging.
Underneath the battery in the
back compartment.
Please press and hold the power
button to restart your device.
Check your ‘Scanned Devices List’
on your smartphone or tablet. You
should see your device serial
number listed. You can find your
serial number in two places:
YOUR ACCOUNT
The Payacardservices team will make sure your device is set up and
ready to use straight out of the box, saving you time and ensuring
you’re ready to collect card payments right away. All you need to do
is connect to your WIFI or 3G connection. You can track your
payments on your Payacardservices Merchant Portal.
YOUR WISEPAD 2 PLUS
TROUBLESHOOTING
MY DEVICE CANNOT BE PAIRED
The display may turn off after
entering the ‘Sleep Mode’ to save
power. Press and hold the power
button to restart the device. If the
device does not turn back on it
may be out of power. Please use
the Micro USB to recharge it and
then retry.
MY DISPLAY TURNED OFF
AUTOMATICALLY
Press and hold the power button
to turn on the device again. The
device will automatically connect
with your smartphone or tablet
again. The device may be at a
lower battery level, in which case
you can recharge using the Micro
USB. Ensure your smartphone or
tablet is within reception range,
then retry.
MY DEVICE LOST CONNECTION WITH
MY SMARTPHONE/TABLET WHEN THE
DEVICE IS AUTO-OFF
1
2
3
4
5
6
7
8
9

TURNING ON & OFF
The power button can be found on the front of the device on the top
right row of buttons. To turn on the device, hold down the power
button until the screen lights up and you hear a beep. To turn off the
device, hold down the power button until you see the message
asking if you want to turn off. Confirm with the green tick button.
CHARGING YOUR DEVICE
Your Wisepad 2 Plus will come with a Micro USB charging cable. The
charging port is located on the lower middle left side of the device.
Gently pull back the protective cover to access the port. Plug your
MICRO USB end of the cable into the device and then plug the USB
end of the cable into a power supply.
ACCESSING THE MENU &
SETTINGS
The menu and settings button is the same as the power button. It
should show a cog. Pressing this will take you to the menu and
settings.
There are three lots of settings split across three screens. To
navigate between screens, use the arrow buttons located below the
power/settings button. To access the required settings, simply select
the number that appears before it in the menu.
CREATING A CONNECTION
Press the settings button
Select option 1 for CONNECTION
Then select option 1 for WIFI
Select option 2 for CELLULAR and wait for a connection
To connect your device to the network:
OR
I’M HAVING TROUBLE WITH
CONTACTLESS PAYMENTS
Please check that the card being
used supports contactless
payments. Cards need to be placed
within a 4cm range on top of the
contactless symbol on the screen.
It is advised that the person
presenting the card does so out of
a wallet or purse to avoid
interference.
MY DEVICE CAN’T READ CARDS
Please check the device has power
when operating and ensure
devices are connected. Check if the
device instructs to swipe or insert
cards. Ensure there are no
obstacles in the card slot. The
magstripe and chip of the card
must be facing in the right
direction when swiping or
inserting a card.
MY DEVICE IS STILL NOT READING
CARDS
If your Wisepad 2 Plus still isn’t
accepting a card, it may be that
the card is being inserted/swiped
at an inconsistent speed. The
speed should not be too fast or too
slow and you shouldn’t pause
when swiping.
MY DEVICE HAS NO RESPONSE
You can use a paperclip or
something similar to press the
reset button on the back of the
device at the bottom. This will
reboot your device.

SETTING UP WIFI
Press the settings button
Press the down arrow
Select WIFI setup
Select option 1 for SSID
You will need to use the 2,4,6,8 & 5 keys to navigate up left right
and down and press the 5 to select the key
Type the name of your internet
Once done, press the green TICK button
Select option 2 for PASSWORD, and repeat the above for the
password of their internet
Press the tick to confirm
Press the red cross to go back to the main menu
Select option 1 for connection
Select option 1 for WIFI - the device will connect to WIFI and
show a WIFI symbol at the top of the screen confirming
connection
To connect to the WIFI:
CONFAIL
Please call us in the event of any
CONFAIL errors.
BBPOS
Wisepad 2 Plus opening screen.
Standby
Waiting for a connection via
bluetooth, wifi or gprs network.
The device will enter sleep mode if
no connection is made in 5
minutes.
Connecting Network
Connecting to WIFI or GPRS signal.
Processing
Transaction is processing.
Input Pin
Reminder to cardholder to enter
their pin.
Incorrect Pin
Incorrect Pin entered, please try
again.
Completed
Transaction is complete.
Cancellation
Transaction is cancelled.
Terminate
Transaction is terminated.
Declined
Transaction is declined.
MSR Successful
Successful swiping of card.
ACCEPTING PAYMENTS
Payments on the Wisepad 2 Plus are set to be keyed payments. This
means the amount needs to be keyed in manually every time a
payment is taken. For example, £2.50 will be typed as 2, 5, 0. To
confirm the amount press the green tick button.
The device will then request payment via chip and pin/contactless.
The customer either inserts the card for chip and pin or taps the card
to the screen for contactless. If paying by chip and pin, a PIN entry
screen will be presented. They should enter their pin and press the
green tick button to confirm.
Await instruction on the terminal confirming approval or decline,
print the receipt and remove the card.
REFUNDING A PAYMENT
To issue a refund on the Wisepad 2 Plus, select Refund from the main
screen menu options. You will be asked to enter a RRN number. The
RRN number is the invoice number which is located on the receipt for
the original transaction. Entering the RRN performs a linked refund
and does not require the cardholder's presence.
LCD MESSAGE
DETAILS

PRINTING RECEIPTS
After a payment has been taken on the device, an option will
appear on the screen asking if you would like a receipt. Select the
green tick button to confirm or the red cross button to deny.
PAYACARDSERVICES
CHANGING RECEIPT ROLLS
Remove any old receipt rolls from the device.
Remove the packaging of your new receipt roll before fitting into
the compartment.
Gently feed the receipt paper through the slot in the printer cover.
Close the printer cover by gently pressing back into place until
you hear a click.
Remove any excess paper from the receipt feed by tearing it along
the serrated edge.
To change the receipt roll, open the paper compartment by gently
lifting the lever on the printer cover. The compartment should pop
open and you can gently pull it backwards.
CAUTION: Please use the paper approved by the manufacturer. The
incorrect paper can cause damage to the printer.
REMOVING THE BATTERY
If you need to remove or check the battery on your Wisepad 2 Plus,
turn the device over to access the back. There are two clips at the
bottom of the back cover - pinch these down to remove it.
Once the back is removed you will see the battery pack. This has its
own clip to secure it. To remove the battery, pinch the clip
upwards. The battery should gently pop out.
CHECKING THE SIM CARD
It is unlikely that you will need to check the SIM card and if you
suspect a SIM issue on your device you should contact customer
services for support. If you find you need to access the SIM slot you
can access this by following the instructions for removing the battery
above.
Once you have removed the battery, the SIM card slot can be located
in the bottom left corner of the battery compartment.
CUSTOMER SERVICES
If we can be of further assistance, please contact Customer Services
at Payacardservices on 0333 123 1243.
MSR Fail
Failed swiping of card.
No ICC
No ICC card has been
inserted/detected.
No Response
Timeout message when no card is
inserted or swiped.
Insert Card
Reminder to the customer to insert
their card.
Swipe Card
Reminder to the customer to swipe
their magstripe card.
NFC
Reminder to the customer to tap
their card contactlessly.
Accepted
Transaction has been successful.
Power off?
Confirm or decline to turn off the
Wisepad 2 Plus.
PAYACARDSERVICES
3rd Floor, Lakeside House,
9 The Lakes,
Northampton, NN4 7HD
0333 1231243