
bellissimo BSSW Gate Controller
PD-120 Issue 1 Installation and Operating Manual Page 8 of 14
Troubleshooting
Common Faults
A very high percentage of calls to our technical support number, regarding new
installations, are resolved to faulty wiring. The reasons for these are various:-
Broken cores, especially short links, sometimes broken inside the insulation!
Connectors clamped onto the insulation instead of copper.
Wire in the wrong side of a rising clamp connection, the clamps need to be unscrewed
far enough to stop the wire going “underneath”.
Shorts or opens due to cables having been stapled or nailed through.
A common fault is wiring a connector left to right instead of right to left, or one or more
twisted pairs the wrong way round.
Tip. The heads of screws on connectors are not a reliable means of making a connection
with a meter, try pushing the probe into the wire entry point.
Quick Fault Reference
These tables provide a quick indication of the possible fault.
Call Problems
Local Block calls. Data connection is directly wired from input to output
connector, so fault must be elsewhere or be a wiring fault
at the interconnections. Test by bypassing the BSSW.
Gate calls. Eliminate other faults by debugging the local block first.
Check the address translation if being used. Try
switching it off and calling using the actual phone
address. N.B. Ensure other blocks are temporarily
isolated from the gate to prevent multiple phones ringing.
To check gate input, switch off address translation
(SW2=0) and move the input connector to the gate
connection. Make a block call.
Audio Problems
No audio from gate. Broken wire or wiring fault on the audio pair from the gate.
Loud feedback at gate. Open or short circuit on audio pair.
Audio fault from block. Connection is direct from input to output connector, so
fault MUST be elsewhere or be a wiring fault.
Video Problems
No Video but calls are
otherwise OK. Broken or shorted wiring.
Picture quality Ensure that the terminators for the gate wiring are correct,
just the end of the cable run is terminated.