BenQ Home Cinema Series User manual

User Manual
V 1.00
Digital Projector
Home Series | GP500

2
Product Support
You are strongly recommended to upgrade the product to the latest firmware version and refer to the most up-to-date user manual to make
best use of the product.
This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to
time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by
model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from Support.BenQ.com. The website layout and content may vary by region/country. Look for the following regularly
to get the most up-to-date information.
• User manual and related document
• Firmware and application
• Frequently asked questions
Servicing
• If misuse or other accident occurs, contact qualified service personnel for servicing.
• Contact your place of purchase or visit the local website from Support.BenQ.com for more support.
Support.BenQ.com

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Q&A Index
Start with the topics you are interested in:
Setup
How do I set up the projector and turn it on?
Choosing a location 20
Operation 24
Image adjustment
How do I adjust the focus of the projected image?
Adjusting the projection angle 30
Fine-tuning the image clarity 31
How to fit the projected image to the screen?
Auto 2D Keystone 32
Corner Fit 33
Screen Fit 34
Usage
How do I use voice control?
Google Assistant 20
How to project wirelessly?
Wireless projection 46
How do I play music via the projector?
Using the projector as a Bluetooth speaker 48

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Table of Contents
Product Support ..................................................................................................................................................2
Servicing ...............................................................................................................................................................2
Q&A Index.............................................................................................................................................................3
Safety Instructions...............................................................................................................................................8
Moisture condensation ............................................................................................................................................................................................ 10
Avoid volatile liquids................................................................................................................................................................................................. 10
Disposal..................................................................................................................................................................................................................... 10
Package contents ................................................................................................................................................11
Introduction ..........................................................................................................................................................12
Projector overview.................................................................................................................................................................................................... 12
Overview .............................................................................................................................................................................................................. 12
I/O ports............................................................................................................................................................................................................... 13
Keypad ................................................................................................................................................................................................................. 13
LED Indicators ..................................................................................................................................................................................................... 14
Dimensions.......................................................................................................................................................................................................... 15
Remote control ......................................................................................................................................................................................................... 16
Overview .............................................................................................................................................................................................................. 16
Installing/Replacing the remote control batteries ............................................................................................................................................18
Remote control effective range.......................................................................................................................................................................... 18
BenQ Smart Control (remote control app).............................................................................................................................................................. 19
Installation............................................................................................................................................................21
Choosing a location.................................................................................................................................................................................................. 21
Obtaining a preferred projected image size............................................................................................................................................................22
Projection dimensions ........................................................................................................................................................................................22
Mounting the projector............................................................................................................................................................................................. 24

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Before mounting the projector ...........................................................................................................................................................................24
Operation ..............................................................................................................................................................25
Installing the ATV dongle ......................................................................................................................................................................................... 25
Starting up the projector .......................................................................................................................................................................................... 26
Shutting down the projector ...............................................................................................................................................................................29
Adjusting the projected image ............................................................................................................................31
Adjusting the projection angle.................................................................................................................................................................................31
Fine-tuning the image clarity....................................................................................................................................................................................32
Fitting the image to your screen.............................................................................................................................................................................. 33
2D Keystone......................................................................................................................................................................................................... 33
Corner Fit ............................................................................................................................................................................................................. 34
Zoom adjustment by the zoom ring...................................................................................................................................................................35
Screen Fit............................................................................................................................................................................................................. 35
Object Avoidance ................................................................................................................................................................................................ 36
Enhancing your cinematic experience................................................................................................................37
Choosing a proper picture mode............................................................................................................................................................................. 37
Advanced settings for better image display...................................................................................................................................................... 37
User Mode Management .................................................................................................................................................................................... 37
Resetting the current picture mode ...................................................................................................................................................................38
Adjusting audio settings .......................................................................................................................................................................................... 38
Adjusting the left and right channels of the speakers (for side projection)....................................................................................................39
Accessing more streaming videos..........................................................................................................................................................................42
Android TV............................................................................................................................................................43
The Android TV home screen .................................................................................................................................................................................. 43
Google Assistant ...................................................................................................................................................................................................... 44
Connections .........................................................................................................................................................45
Switching between Android TV and input sources.................................................................................................................................................47
Switching between Android TV and input sources.................................................................................................................................................47

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Renaming the source.......................................................................................................................................................................................... 47
Wireless connections ............................................................................................................................................................................................... 48
Wireless projection.............................................................................................................................................................................................. 48
Wired connections.................................................................................................................................................................................................... 48
Connecting a device with HDMI .........................................................................................................................................................................48
Connecting a speaker with ARC.........................................................................................................................................................................49
Connecting a USB flash drive ............................................................................................................................................................................. 49
Bluetooth connections ............................................................................................................................................................................................. 50
Using the projector as a Bluetooth speaker ...................................................................................................................................................... 50
Ending the Bluetooth connection....................................................................................................................................................................... 51
Pairing/Connecting to a Bluetooth speaker or headphones ............................................................................................................................51
Disconnecting a Bluetooth speaker or headphones ......................................................................................................................................... 52
Menu operation ....................................................................................................................................................53
Advanced menu........................................................................................................................................................................................................ 53
Main menu: Picture...........................................................................................................................................................................53
Main menu: Audio .............................................................................................................................................................................57
Main menu: Display...........................................................................................................................................................................58
Main menu: Installation.....................................................................................................................................................................61
Main menu: System ..........................................................................................................................................................................62
Main menu: Information....................................................................................................................................................................64
Navigating the Basic menu .................................................................................................................................65
Maintenance.........................................................................................................................................................66
Care of the projector................................................................................................................................................................................................. 66
Cleaning the lens ...................................................................................................................................................................................................... 66
Storing the projector................................................................................................................................................................................................. 66
Transporting the projector ....................................................................................................................................................................................... 66
Light source information.......................................................................................................................................................................................... 67
Getting to know the light hour ............................................................................................................................................................................ 67
To obtain the light source information:..............................................................................................................................................................67
Extending LED life..................................................................................................................................................................................................... 67

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Trouble shooting....................................................................................................................................................................................................... 69
Specifications.......................................................................................................................................................71
Projector specifications ........................................................................................................................................................................................... 71
Timing chart.............................................................................................................................................................................................................. 73
Video timings............................................................................................................................................................................................................ 75
Supported file formats ............................................................................................................................................................................................. 76
Copyright & disclaimer.........................................................................................................................................77
Copyright................................................................................................................................................................................................................... 77
Disclaimer ................................................................................................................................................................................................................. 77
Warranty .................................................................................................................................................................................................................... 77
Statement regarding hyperlinks and third-party websites ..................................................................................................................................... 78

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• Space that is poorly ventilated or confined. Allow at least 50 cm
clearance from walls and free flow of air around the projector.
• Locations where temperatures may become excessively high,
such as the inside of a car with all windows rolled up.
• Locations where excessive humidity, dust, or cigarette smoke
may contaminate optical components, shorten the projector’s
lifespan and darken the screen.
• Locations near fire alarms.
• Locatios with an ambient temperature above 40°C /104°F
• Locations where the altitudes are higher than 2000 m (6562
feet).
2000 m
(6562 feet)
0 m
(0 feet)
5. Do not block the vents holes while the projector is on (even in
power-saving mode).
• Do not cover the projector with any item.
• Do not place the projector on a blanket, bedding or any other soft
surface.
Safety Instructions
Your projector is designed and tested to meet the latest standards for
safety of information technology equipment. However, to ensure safe
use of this product, it is important that you follow the instructions
mentioned in this manual and marked on the product.
1. Please read this user manual before you operate your projector.
Keep this manual in a safe place for future reference.
2. Always place the projector on a level, horizontal surface during
operation.
• Do not place the projector on an unstable cart, stand, or table as
it may fall and be damaged.
• Do not place inflammables near the projector.
Do not use if tilted at an angle of more than 10 degrees left to
right, nor at angle of more than 15 degrees front to back.
3. Do not store the projector on end vertically. Doing so may cause
the projector to fall over, causing injury or resulting in damage.
4. Do not place this projector in any of the following environments.

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9. Do not look straight into the projector lens during operation. It may
harm your sight.
10.Do not operate the projector LED beyond the rated LED life.
Excessive operation of LEDs beyond the rated life could cause
LEDs to break on rare occasions.
11.Do not attempt to disassemble this projector. There are dangerous
high voltages inside which may cause death if you should come
into contact with live parts.
Under no circumstances should you ever undo or remove any
other covers. Refer servicing only to suitably qualified professional
service personnel.
• Please keep the original packing for possible future shipment
• If you need to pack your projector after use, adjust the projection lens to

lens cushion and projector cushion together to prevent damage during
transportation.
6. In areas where the mains power supply voltage may fluctuate
by ±10 volts, it is recommended that you connect the projector
through a power stabilizer, surge protector or uninterruptible power
supply (UPS) as appropriate to your situation.
7. Do not step on the projector or place any objects upon it.
8. Do not place liquids near or on the projector. Liquids spilled into
the projector will void your warranty. If the projector does become
wet, disconnect it from the power point and call BenQ to have the
projector repaired.

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12.When you think service or repair is required, take the projector only
to a suitably qualified technician.
Moisture condensation
Never operate the projector immediately after moving it from a cold
location to a hot location. When the projector is exposed to such a
change in temperature, moisture may condense on the crucial internal
parts. To prevent the projector from possible damage, do not use
the projector for at least 2 hours when there is a sudden change in
temperature.
Avoid volatile liquids
Do not use volatile liquids, such as insecticide or certain types of
cleaner, near the projector. Do not have rubber or plastic products
touching the projector for a long time. They will leave marks on the
finish. If cleaning with a chemically treated cloth, be sure to follow the
cleaning product’s safety instructions.
Disposal
This product contains the following materials which are harmful to
human bodies and environment.
Lead, which is contained in solder.
To dispose of the product, consult your local environment authorities
for regulations.
• The illustrations and the images shown in this document are for your ref-
erence.
• The actual content may vary by the product supplied for your region.

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Package contents
Carefully unpack and verify that you have all of the items shown below. Some of the items may not be available depending on your region of
purchase.If any of these items are missing, please contact your place of purchase.
Standard accessories
Remote Control
(with two AAA batteries)

Quick Start Guide
Warranty Card
(varies by region)
Regulatory Statement
GP500 Projector
Power Cord
(varies by region)
• 
• LED replacement is not user-serviceable. When it is needed, please contact the service center.
• Some of the accessories may vary from region to region.
• 
• Use original accessories to ensure compatibility.
• Power cord plug type may change based on regional requirements.

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Introduction
Projector overview
Overview
1
2
3
6
7
5
4
1. Top cover
2. Projection lens
3. IR remote sensor/ Camera for auto focus and keystone
4. Adjuster feet
5. Zoom ring
6. Keypad (see "Keypad" on page 13 for more information.)
7. Vent (air outlet)
8. Wall mount holes
88
4
8
4
4
8

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I/O ports
8
1 2 3 4 5 6 7 1. IR sensor
2. Audio output jack
3. SPDIF output port
4. HDMI 2 input port
5. HDMI 1 input port
6. USB Type-A port (for power supply up to 5VDC/2.0A)
7. USB Type-A port (for power supply up to 5VDC/1.0A)
8. AC power jack
Keypad
3 4
21 1. Ambient light sensor
2. Bluetooth button and LED indicator
3. Volume +/- keys
4. Power key and LED indicator

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LED Indicators
There are power and Bluetooth LED indicators at the top of the projector as illustrated in "I/O ports" on page 13.
Refer to the table below for definitions of various LED behaviors.
Scenario Status Power LED indicator Bluetooth LED indicator
LED Behavior LED Behavior
Turning on Turning projector on Green - slow flashing N/A
After turning on and ready to use Green - solid N/A
Turn off Turning projector off Green - slow flashing N/A
After turning off and back to standby mode Orange - solid N/A
Bluetooth speaker
mode
Switching to Bluetooth speaker mode Green - solid Blue - fast flashing
Waiting for Bluetooth pairing and connection Green - solid Blue - slow flashing
Disconnecting Bluetooth and entering into
Bluetooth speaker idle mode Green - solid Blue - solid then slow flashing
Switching to Projector mode Green - solid Blue - solid then off
Connected successfully or playing music Green - solid Blue - solid
Playing music (during connected) Green - solid Blue - solid
Turning projector off Green - slow flashing Blue - solid then off
Error
DLP communication error (I2C connection failed) Red - flickering N/A
Fan error Red - solid Refer to Bluetooth speaker mode
behavior.
Temperature error Red - flickering Refer to Bluetooth speaker mode
behavior.
Auto focus error Orange - flickering N/A
*Restart the projector if there are any errors.

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Dimensions
260 (W) x 266.5 (D) x 182.5 (H) mm (without base)
266.5
260
182.5

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Remote control
Overview
11
10
3
4
5
6
7
8
9
13
12
1
2
14
1. Microphone
Receives spoken commands for Google Assistant.
2. POWER
Turns the projector on or off.
3. FamiLand
Launches the FamiLand app in Android TV.
4. Arrow keys ( Left, Right, Up, Down)
Used as navigation buttons to select the desired menu items and to make
adjustments.
5. OK
Confirms selections.
6. BACK
Returns to the previous menu.
7. Mute
Mutes the projector’s audio.
8. Volume Up
Increases the projector volume.
9. Volume Down
Decreases the projector volume.
10. Focus
Adjusts the focus for the projector automatically.
11. Keystone
Adjusts the keystone for the projector.
12.Prime Video
Launches Amazon’s Prime Video streaming service.
13. Source
Opens the input source menu.
14. Home
Returns to the Android TV home menu.

17
15
16
17
15. Settings
Launches the Android TV settings menu.
16.PROJECTOR MENU
Launches the projector’s on-screen settings menu.
17.Google Assistant
Activates Google Assistant, Google’s voice powered virtual assistant service.
For more information on Google Assistant, including supported commands and
phrases, check Google’s official website.

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Installing/Replacing the remote control batteries
Before you can begin to use the remote control, you must install the supplied batteries into the remote control.
1. Slide the battery cover outwards.
When sliding the battery cover, do not try to pull the cover too hard as it is tethered to the remote control by a plastic band and cannot be completely removed.
2. Insert the batteries in the orientation shown below.
3. Slide the battery cover back onto the remote control.
Avoid leaving the remote control and battery in an excessively hot or humid environment like the kitchen, bathroom, sauna, sunroom or in a closed car.
Remote control effective range
The projector has one IR remote control sensor located at the front of the projector with a range of 8 meters (~26 feet) at an angle of 30
degrees (left and right) and 30 degrees (up and down). Prior to remote control pairing process during the setup wizard (see "Starting up the
projector" on page 26), the remote control can only be used either by pointing it directly at the IR sensor or by reflecting the IR signal off of a
wall/screen, makingsure that there are no obstacles between the remote control and the IR sensor on the projector.

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Once the remote control has been paired to the ATV dongle installed in the projector, you will be able to use it at any angle within a range of 8
meters (~26 feet).
Voice input and Google Assistant functionality on the remote control is only available after the remote control has been paired to the projector during the setup
wizard process. See "Starting up the projector" on page 26 for more details.
BenQ Smart Control (remote control app)
The projector also supports the BenQ Smart Control app, which lets you transform your Android or iOS device into a remote control to control
the ATV dongle (QS01) via buttons and/or touch gestures.
As there are various apps available to you, if you find the supplied remote control does not work well on some of the apps, try with
BenQ Smart Control.
To begin using the BenQ Smart Control app, you need to complete the basic installation and initial setup as instructed in "Operation" on
page 25 first. Refer to the QS01 user manual (available from Support.BenQ.com) or scan the following QR code for instructions on
BenQ Smart Control download and connection.
How-to video
How to use
Smart Control
• You must be connected to the same wireless network as the projector for BenQ Smart Control to work correctly.
• If the app does not automatically connect to your ATV dongle (QS01), or if multiple compatible products are connected to the same network, select the corre-
sponding ATV dongle (QS01) you want to control from the list of products.

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Choose one of the following methods to use BenQ Smart Control:
• Tap Mouse to use touch gestures on your smartphone to control the cursor on the projector similar to a mouse.
• Tap Controller to use the pre-configured buttons in the app to control your projector.
The images are for reference only. The app may be subject to change without prior notice.