Best WI-Q MERCURY Safety guide

WI-Q™MERCURY
SETUP AND USER GUIDE
Wireless Intelligence
That Stands Alone

WIRELESS INTELLIGENCE
THAT STANDS ALONE

3 | Wi-Q™ Mercury Setup and User Guide
CREDITS | COPYRIGHT
Copyright ©2020 dormakaba USA Inc. All rights reserved.
Information in this document is subject to change without notice
and does not represent a commitment on the part of dormakaba
USA Inc. The software described in this document are furnished
under a license agreement or nondisclosure agreement.
This publication is intended to be an accurate description and set
of instructions pertaining to its subject matter. However, as with
any publication of this complexity, errors or omissions are pos-
sible. Please call dormakaba USA Inc. at [phone] if you
see any errors or have any questions. No part of this manual and/
or databases may be reproduced or transmitted in any form or
by any means, electronic or mechanical, including photocopying,
recording, or information storage and retrieval systems, for
any purpose, without the express written permission of
dormakaba USA Inc.
This document is distributed as is, without warranty of any kind,
either express or implied, respecting the contents of this book,
including but not limited to implied warranties for the publication’s
quality, performance, merchantability, or tness for any particular
purpose. Neither dormakaba USA Inc., nor its dealers or distribu-
tors shall be liable to the user or any other person or entity with
respect to any liability, loss, or damage caused or alleged to be
caused directly or indirectly by this publication.
The Mercury LP4502, Wi-Q Technology and BEST are trademarks
of dormakaba USA Inc.
Written and designed at dormakaba USA Inc.
6161 East 75th Street
Indianapolis, IN 46250
T91416_C May 2020
CREDITS | COPYRIGHT

4 | Wi-Q™ Mercury Setup and User Guide
FCC | IC CERTIFICATION
FCC/IC CERTIFICATION
CAUTION: Please keep the PG antenna 20cm away from
people to ensure that FCC RF exposure compliance require-
ments are not exceeded.
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, includ-
ing interference that may cause undesired operation.
This equipment has been tested and found to comply with the lim-
its for Class B Digital Device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular instal-
lation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the
equipment off and on, you can try to correct the interference by
taking one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician
for help.
THIS DEVICE COMPLIES WITH INDUSTRY CANADA
LICENSE-EXEMPT RSS STANDARD(S).
Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including any
interference that may cause undesired operation of the
device.
This Class [B] digital apparatus meets all requirements of the
Canadian Interference-Causing Equipment Regulations.
CET APPAREIL EST CONFORME À LA NORME RSS INDUSTRIE
CANADA EXEMPT DE LICENSE.
Son fonctionnement est soumis aux deux conditions suivantes:
1. Cet appareil ne doit pas provoquer d’interférences et
2. Cet appareil doit accepter toute interférence, y compris les
interferences pouvant causer un mauvais fonctionnement
du dispositif.
Cet appareil numérique de la classe [B] respecte toutes les exi-
gences du Réglement sur le matériel brouilleur du Canada.

5 | Wi-Q™ Mercury Setup and User Guide
APPROVED ANTENNAS
Approved antennas are listed below, and antennas not included in
this list are strictly prohibited for use with these devices.
Conguration Description Antenna Part Number
Gateway with rubber duck antennas Pulse W1030W
Gateway with ceiling mount omni-
directional antenna
PCTEL (Maxrad)
MC2400PTMSMA
Gateway with interior/exterior wall
mount directional antenna
Mobile Mark (Comtelco)
CMTB36247V
Gateway with exterior omni-
directional mast mount antenna
Mobile Mark (Comtelco)
CMTBS2400XL3
WARNING: Changes or modications not expressly
approved by dormakaba could void the user’s authority to
operate the equipment.
UL EVALUATION
• Not evaluated by UL for use with Mercury Controller Board or
Wireless Door Controller.
• Evaluated by UL for supplemental use (i.e. not in the path of
the access control decision making) between the Listed Access
Control Equipment and a supplemental monitoring station for
monitoring and conguration.
• Evaluated by UL with the “Wi-Q” Integrated Wireless Access
Controller.
• To be mounted in the protected area
• DC power to be provided by GlobTek GT-41080-1817.9-5.9 plug
in power supply only.
• 0-49°C, 85% humidity
Electrical Ratings
Source Voltage Current
DC 12VDC 1A
PoE 44-52VDC (mode B) 84mA
• Wiring methods used shall be in accordance with the National
Electrical Code, ANSF/NFPA70.
• UL evaluated with standard antennas.
• For UL installations using PoE, the following must be observed:
• Compliance with IEEE 802.3 (at or af) specications was
not veried as part of UL 294.
• Locations and wiring methods which shall be in accordance
with the National Electrical Code, ANSI/NFPA 70.
FCC | IC CERTIFICATION AND UL EVALUATION

6 | Wi-Q™ Mercury Setup and User Guide
FCC | IC CERTIFICATION AND UL EVALUATION
UL EVALUATION (CONTINUED)
• This product is not intended for outside wiring as covered
by Article 800 in the National Electrical Code, NFPA 70.
• Category 5e cabling is the minimum performance category
recommended.
• The minimum conductor gauge permitted to connect be-
tween the PSE or power injector and the PD shall be
26 AWG (0.13 mm2) for patch cords, 24 AWG (0.21 mm2)
for horizontal or riser cable.
• Connected through standard eight-pin RJ-45 connectors.
• Evaluated for Mode B only.
• PoE power is to be supplied by an Access Control System
Unit (ALVY), Class 2 power limited, PoE injector (PSE) pro-
viding 44-52VDC and 15W for maximum output.

7 | Wi-Q™ Mercury Setup and User Guide
ACS INTEROPERABILITY NOTES
ACS INTEROPERABILITY NOTES
• Card ID offsets require special consideration in the Access
Control Software when the WQXM-PG is used with a Mer-
cury Panel.
• If multiple card formats are congured in the system, as
long as there are no Card ID collisions between the mul-
tiple formats, then the Card ID offset for each format can
be set to zero. (This is also called the Card Number offset,
Card Format offset or Cardholder ID offset.)
• If a Card ID offset must be congured due to Card ID
collisions, then non-overlapping Card ID offsets MUST be
congured for each of the card formats, and each offset
must be bigger than the max Card ID of all cards.
• If any of the Card ID offsets overlap and are big enough,
then it may be impossible for the event (transaction) mes-
sages to properly identify the cardholder who performed
an action at a door lock.
• Resets issued to the Mercury SCP or SIO (Wi-Q Gateway)
from the ACS will also cause the Wi-Q Gateway to reset.
• Once the reset is received, it can take 4-5 minutes for the
Wi-Q Gateway to be restored to full communication status.
• The Mercury Panel currently inserts its own timestamp in
transactions sent up to the ACS. If there have been accu-
mulated transactions in the Controller or Gateway, when
those transactions are later delivered to the Mercury Panel,
the panel will re-timestamp the transactions with the cur-
rent time-of-day replacing the timestamp from when the
event actually occurred. This issue will be xed in a future
release of the Mercury Panel rmware. Check the latest
release notes from dormakaba and Mercury to see if this
functionality has changed.

8 | Wi-Q™ Mercury Setup and User Guide
Address
dormakaba USA Inc.
6161 East 75th Street
Indianapolis, IN 46250
Web Page
www.bestaccess.com
Phone
1-800-392-5209
dormakaba TECHNICAL SUPPORT

9 | Wi-Q™ Mercury Setup and User Guide
TABLE OF CONTENTSTABLE OF CONTENTS
Credits | Copyright ..................................................................................... 3
FCC | IC Certication .................................................................................. 4
FCC | IC Certication and UL Evaluation ..................................................... 5
ACS Interoperability Notes......................................................................... 7
dormakaba Technical Support .................................................................... 8
1 System Overview.................................................................................. 13
1.1 Mercury LP4502 and Wi-Q Components ................................................. 13
2 Setup Checklist..................................................................................... 14
3 Hardware Installation .......................................................................... 15
3.1 Hardware Overview............................................................................. 15
3.1.1 LP4502 Controller .......................................................................... 15
3.1.2 Gateways ..................................................................................... 16
3.1.3 Wireless Controllers ....................................................................... 16
3.1.4 Wireless Access Controllers ............................................................. 16
3.1.5 Antenna Types and Applications....................................................... 16
3.2 Installing System Hardware ................................................................. 17
3.2.1 What Is Needed to Install Wi-Q Hardware ......................................... 17
3.2.2 Develop a Site Plan (Task 1)............................................................ 18
3.2.2.1 Site Survey.............................................................................. 19

10 | Wi-Q™ Mercury Setup and User Guide
TABLE OF CONTENTS
3.2.2.2 Plotting the Plan ....................................................................... 19
3.2.2.3 Device Identication ................................................................. 19
3.2.2.4 Interference............................................................................. 20
3.2.2.5 Extended Range ....................................................................... 20
3.2.3 Position Gateways (Task 2) ............................................................. 20
3.2.3.1 Antenna Types ......................................................................... 20
3.2.3.2 Power Supply ........................................................................... 21
3.2.3.3 Survey Mode ........................................................................... 21
3.2.3.3.1 Using the WQXM-PG Gateway for a Stand-alone Site Survey ..... 21
3.2.4 Install Gateways (Task 3) ............................................................... 23
3.2.4.1 Connecting the Gateway and Verifying Operation .......................... 23
3.2.5 Congure Gateways (Task 4)........................................................... 24
3.2.5.1 Access the Gateway’s Wireless Network ....................................... 24
3.2.5.2 Congure the WQXM-PG Gateway ............................................... 26
3.2.5.2.1 Login Screen....................................................................... 26
3.2.5.2.2 Manage Prole .................................................................... 26
3.2.5.3 Gateway Status Window ............................................................ 27
3.2.5.3.1 Details ............................................................................... 28
3.2.5.3.1.1 Wireless Controllers ........................................................ 28

11 | Wi-Q™ Mercury Setup and User Guide
TABLE OF CONTENTSTABLE OF CONTENTS
3.2.5.3.1.2 Generate Logs................................................................ 29
3.2.5.4 Gateway Menu ......................................................................... 30
3.2.5.4.1 Assigning an IP Address ....................................................... 31
3.2.5.4.1.1 DHCP ............................................................................ 31
3.2.5.4.1.2 Static IP Assignment ...................................................... 31
3.2.5.4.1.3 Portal Service Port .......................................................... 32
3.2.5.4.1.4 Enabling SSL.................................................................. 32
3.2.5.4.1.5 Update Portal Firmware ................................................... 32
3.2.5.4.1.6 Reboot Gateway ............................................................. 33
3.2.5.4.1.7 Factory Reset the Gateway............................................... 33
3.2.5.5 Interface Menu......................................................................... 34
3.2.5.5.1 Enable Mercury Mode ........................................................... 34
3.2.5.5.2 Adding Sign-on Credentials to the WQXM-PG (Gateway) .......... 36
3.2.5.5.3 Sign On Wi-Q Controllers to the WQXM-PG.............................. 37
3.2.5.5.3.1 Keypad Method .............................................................. 37
3.2.5.5.3.2 Magnetic Card Method..................................................... 38
3.2.5.5.3.3 Proximity Card Method .................................................... 38
3.2.5.5.4 Conguring the Mercury Panel for Use With the WQXM-PG ........ 38
3.2.5.5.4.1 Logging in to the Mercury Board UI (User Interface)............ 38

12 | Wi-Q™ Mercury Setup and User Guide
3.2.5.5.4.2 Updating/Creating Users and Passwords ........................... 39
3.2.5.5.4.3 Overwatch Conguration ................................................. 40
3.2.6 Install Wireless Access Controllers (Task 5) ....................................... 41
3.2.6.1 Installation .............................................................................. 41
3.2.6.2 Wireless Access Control Wiring ................................................... 42
3.2.6.3 Resetting the WAC .................................................................... 42
3.2.7 Install Wireless Door Controllers (Task 6).......................................... 42
3.2.7.1 Before Beginning ...................................................................... 42
3.2.7.2 Check Controller Operation ........................................................ 43
3.2.7.3 Troubleshooting the Controllers .................................................. 44
3.2.7.3.1 Troubleshooting WDC and Omnilock Locks............................... 44
3.2.7.3.2 Troubleshooting the WAC/SDC............................................... 45
3.2.8 Sign On Wi-Q Controllers (Task 7).................................................... 45
3.2.8.1 Verify Sign-on Success .............................................................. 46
3.2.8.2 Verify Signal Strength and Packet Ratio Using Survey Mode............ 47
TABLE OF CONTENTS

13 | Wi-Q™ Mercury Setup and User Guide
1 SYSTEM OVERVIEW
1.1 Mercury LP4502 and Wi-Q Components
1. ACS – Access Control Software
2. Optional Mercury LP4502 ACS Interface Board
The Mercury LP4502 Access Control Panel Interface Board can
communicate with up to 32 Wi-Q Gateways with up to 128
Wi-Q Controllers. This interface board is used for third-party
integration into Access Control Software.
3. WQXM-PG Gateway
The Gateway is a wireless device connected to the host com-
puter through a secure IP address, similar to the way the
computer is connected to the Internet. It transfers data signals
from Wireless Controllers to and from the host computer. The
Gateway recognizes all Wireless Controllers within its antenna
range. One Gateway can control as many as 64 Wireless Con-
trollers in a system.
4. Wireless Door Controller
The Wireless Controller is equipped with Wi-Q Technology that
controls user access at the door. The basic conguration is
battery operated, with either keypad or card reading capability
and an internal antenna that communicates with the Gateway.
The Wireless Controller grants user requests according to how
they are congured in the Access Control Software.
SYSTEM OVERVIEW
The information in this guide is presented in a linear manner;
however, tasks to install hardware and congure the system for
the rst time do not necessarily progress in a linear manner. There
is a “Set Up Checklist” in chapter 2 with step-by-step instructions
to walk through the initial setup and conguration tasks in a logi-
cal sequence.
Figure 1 Mercury LP4502 and Wi-Q Components
ACS
MERCURY
LP4502
Portal
Gateway
LAN/WAN
Wireless
Door
Controller
This manual is the complete guide to the
integration of BEST Wi-Q Wireless Hard-
ware with the Mercury Panel and the
Access Control System. It provides detailed
steps for installing hardware and congur-
ing the Mercury LP4502 for use with Wi-Q
Gateways and Controllers.

14 | Wi-Q™ Mercury Setup and User Guide
2 SETUP CHECKLIST
The Mercury Access Panel and Wi-Q Hard-
ware is set up in seven basic tasks. Com-
pleting these tasks will assist in getting
the system up and running as quickly and
efciently as possible. Some tasks are per-
formed at the host computer and some at
the segment site. It is appropriate to per-
form some tasks concurrently. For exam-
ple, someone may prepare the computer
and install the software concurrently with
Site Plan development and hardware in-
stallation. However, the software must be
installed and Gateways ‘online’ before the
controllers can be signed in.
SETUP CHECKLIST
NOTE: System setup does not proceed in a linear manner. It may
be required to skip around in the process.
□Task 1: Develop a Site Plan
See page (18).
□Task 2: Position Gateways
See page (20).
□Task 3: Install Gateways
See page (23).
□ Task 4: Congure Gateways
See page (24).
□Task 5: Install Wireless Access Controllers
See page (41).
□Task 6: Install Wireless Door Hardware
See page (42).
□Task 7: Sign On Wi-Q Controllers
See page (45).

15 | Wi-Q™ Mercury Setup and User Guide
3 HARDWARE INSTALLATION
HARDWARE INSTALLATION
3.1 Hardware Overview
Below is a block diagram showing various congurations. The
Mercury LP4502 Interface Panel supports all Wi-Q Technology
Wireless Controllers via the WQXM-PG Gateways (A); and
Figure 2 Hardware Overview
Host
Portal
Gateway
Portal
Gateway
Ethernet
10/100 BASE T
Mercury LP4502
802.11g or Other
Comm. Carrier
LAN/WAN
Secure
Socket
Up to 64 Wireless Devices
Per Portal Gateway
(configured in
increments of 16)
Wireless Access
Controller
RQE
Strike
12V DC
2.4 Ghz, Spread Spectrum/
AES 128 Bit Encryption
Door Monitor
Switch
Existing
Prox/Weigand
Card Reader
Optional 12/24 V
DC Power
Supply
Sealed Led Acid
Battery Pack
A
B
Wireless
Door
Controller
existing Wiegand/Prox, RQE, door strike, and door monitor switch con-
gurations (B). Conguration types are briey described in the following
paragraphs. Full installation instructions are provided in the following
sections.
NOTE: Once Wi-Q Controllers are installed, sign them on to the WQXM-
PG. Therefore, it is appropriate to install and congure the Mercury Panel
before or concurrent with hardware installation. For more information,
see “Sign On Wi-Q Controller (Task 7)” on page 45.
3.1.1 LP4502 Controller Board
The Mercury LP4502 Access Control Panel Interface Board can communi-
cate with up to 32 Wi-Q Gateways with up to 128 Wi-Q Controllers. This
interface board is used for third-party integration into Access Control
Software.
The Mercury LP4502 Access Panel locates
the Wi-Q Gateways on the local network
and integrates wireless hardware into your
existing Access Control System.

16 | Wi-Q™ Mercury Setup and User Guide
3 HARDWARE INSTALLATION
3.1.2 Gateways
The Wi-Q Gateway is a wireless device connected to the Mercury
LP4502 Interface Panel or the Wi-Q Access Management Soft-
ware through a secure IP address. It transfers data signals from
wireless controllers to and from the host computer. The Gateway
recognizes all Wi-Q Wireless Controllers within its antenna range.
One Gateway can control up to 64 wireless controllers.
Gateways provide bi-directional radio frequency communication
between wireless controllers and the associated host computer(s).
All wireless communications are via secure AES 128-Bit encryption
using spread spectrum 2.4GHz RF radio technology. The Gate-
way communicates to the host computer through web services
via either Ethernet 10/100 Base-T or an approved commercial RF
carrier-enabling a wireless solution end-to-end. Transmit range
from Gateways will vary based on building construction. Cabled
and directional antennas are also available to manage range within
the buildings.
3.1.3 Wireless Controllers
The Wi-Q Gateway is designed to operate with Wi-Q Technol-
ogy BEST 45HQ Mortise and/or BEST 9KQ Cylindrical Locksets
equipped with either keypad, card, or a combination of controller
input devices. Door switch monitor, request to exit, and door lock
position sensors are included in the locks. BEST Wi-Q Technology
Controllers support a broad range of controller technologies:
• Card or Keypad ID (with PINs)
• Magnetic stripe, Prox, MIFARE (card number only)
• 512 time-zones (per segment)
• 14000 user credentials per door
• Cardholder access level denition
• Dynamic ash memory for IDs vs transactions
• Locally stored and transmitted transactions
• ADA (Americans with Disabilities Act) compliant
• No AC power required at door
3.1.4 Wireless Access Controllers
Existing controller conguration can be retrotted to communi-
cate with BEST Wi-Q Technology Gateways using Wi-Q Technol-
ogy Wireless Access Controllers. This device can also be used
to connect other I/O devices to the system. About the size of a
standard double-gang box electrical box, these controllers oper-
ate on standard 12VDC or an optional 12/24VDC sealed, lead acid
battery pack power supply. They seamlessly integrate existing
door hardware with the LP4502 Controller Board into many Access
Control Systems, supporting Wiegand-Compatible Keypad control-
ler inputs.
NOTE: Please check with your dormakaba representative for a list
of compatible controllers.
3.1.5 Antenna Types and Applications
To optimize system performance, it is important to position Gate-
ways to receive maximum signal strength from the wireless
controllers. Once all door hardware has been installed, it is time
to position Gateways using the Wi-Q Site Survey feature in the
Gateway.
Wi-Q Technology supports two antenna types: omni-direction-
al, designed to provide coverage in all directions; and directional
antennas that focus the signal from point-to-point over longer dis-
tances and through obstacles. For more information, see “Position
Gateways (Task 2)” on page 20.

17 | Wi-Q™ Mercury Setup and User Guide
3 HARDWARE INSTALLATION
Antenna Types
Gateway
Model
Conguration
Description
Dormakaba
Antenna Model
Reference
WQXM-PG Gateway with whip antennas B89993
WQXM-PG Gateway with ceiling mount
omni-directional antenna
WQD-ACMO
WQXM-PG Gateway with interior/exterior
wall mount directional antenna
WQD-AWMD
WQXM-PG Gateway with exterior
omni-directional mast mount
antenna
WQX-AEMO
3.2 Installing System Hardware
Many Access Control Systems can integrate the Wi-Q Technology
by using the LP4502. These integrations can operate with BEST
45HQ Mortise Locks, BEST 9KQ Cylindrical Locks, BEST EXQ Trim,
Wireless Access Controllers and Wi-Q Technology Gateways. De-
tailed installation instructions are provided in the following sections
and in the lock’s instructions provided with the hardware.
3.2.1 What Is Needed to Install Wi-Q Hardware
□Engineering drawings or segment map
□A Site Survey completed via the WQXM-PG Gateway
□A spectrum analysis tool to identify the best open channels
for the network
□For keypad controllers, the sign-on credential from the
WQXM-PG Web Interface
□For magnetic stripe or proximity card readers, the tempo-
rary operator card (supplied with the controller) and sign-on
card created in the ACS or the WQXM-PG are both required.
The appropriate magnetic stripe or proximity USB enrollment
reader to create a proximity/magnetic sign-on credential is
also required.
□Locksets to be installed on doors, including cores and keys
supplied with specic model
□ Installation instructions for specic lockset brand and model
□WQXM-PG Gateways
□Access to standby power for 120 VAC non-switch circuit for 12
VDC plug-in transformer or PoE
□A 10/100/1 GigE Base-T network connection
□Wireless Access Controllers, if used, and knowledge of exist-
ing hardware and switches for any retrot installations
□Installation tools
□ Drill motor/hole saw with bits appropriate for the specic lock.
(See the template included in with the lock.)
□ Phillips-head and at-head screw drivers
□Access to the host, a networked workstation, or wireless lap-
top computer

18 | Wi-Q™ Mercury Setup and User Guide
3 HARDWARE INSTALLATION
Figure 3 Typical Site Conguration
Building 2
C
Comm./
Elect.
Stair/
Elevators
3 Story Dorm Rooms
101-148
Double Occupancy
96 Students
200 ft
102
103
104
105
106
107
108
109101
110
111
112
113
114
115
116
Parking Garage
Stair/
Elevators
Portal
Gateway
D
50 ft
Building 1
Lecture 1
Admin.
6 Staff
Lecture 2
Housekeeping
10 Staff
250 ft
Host
Electrical
Panel Box
150 ft
Portal
Gateway
C
B
A
D
3.2.2 Develop a Site Plan (Task 1)
Before installing Gateways, it is a good idea to develop a general
plan for the segment. This plan will provide guidance in decid-
ing where to install the Gateways. It is important to consider the
following:
• The transmit range from Gateway to controller varies
based on building construction.
• Site characteristics, such as reinforced concrete walls,
could interfere or weaken the signal.
• Open spaces and low interference can increase signal
strength.
Figure 3 shows a typical site conguration. The host (A) is located
in building 1. The building 1 Gateway (B) is located near the elec-
trical panel in the communications / electronics room.
The building 2 Gateway (C) is positioned next to the electrical pan-
el. With 48 rooms in this three-story dorm, front and rear access
doors and access to the elevator on three oors, this Gateway
provides coverage to 53 controllers. Its range extends to all three
oors of the building, and will also cover the pedestrian access,
and elevator of the parking garage.
The parking garage portal (D) is positioned to cover the pedestrian
door near the dorm and the stairway and elevator doors. Its range
also extends to the entrance of buildings 1 and 2.

19 | Wi-Q™ Mercury Setup and User Guide
3 HARDWARE INSTALLATION
Figure 4 Sample Site Installation Plan
Building 2
C
Comm./
Elect.
Stair/
Elevators
3 Story Dorm Rooms
101-148
Double Occupancy
96 Students
200 ft
102
103
104
105
106
107
108
109101
110
111
112
113
114
115
116
Parking Garage
Stair/
Elevators
Portal
Gateway
D
50 ft
Building 1
Lecture 1
Admin.
6 Staff
Lecture 2
Housekeeping
10 Staff
250 ft
Host
Electrical
Panel Box
150 ft
Portal
Gateway
C
B
A
D
3.2.2.1 Site Survey
The WQXM-PG Wi-Q Gateway has a built in Site Survey feature.
This part of the portal functionality allows the installer to conduct
an on-site survey of the wireless communication between the
Gateways and the Wi-Q Controllers without the use of a third-par-
ty application. This feature is useful when positioning the Gateway
antennas for optimal communication with the controllers. Addition-
ally, it helps the installer to identify the best channels to select for
the Wi-Q Gateway and controllers. We recommend a Site Survey
be performed during this step of the planning process. For addi-
tional information on the Survey Mode and how to use it, please
see “3.2.3.3 Survey Mode” on page 21.
3.2.2.2 Plotting the Plan
A Site Plan indicating building dimensions, distances between
buildings, possible obstructions, parking segment, and other gated
access points, contact the facilities maintenance or project engi-
neer if needed. If none are available, visit the site, take measure-
ments and draw up a plan. A sample plan is shown in gure 4.
3.2.2.3 Device Identication
Each device in the system will have its own unique identity. It will
be important to document that identity, along with capacities and
locations, and to give each device a common name such as “Park-
ing Garage” or “Admin 1”. At a minimum, record the Media Access
Control number (MAC address) for each device. This 12-digit num-
ber is assigned by the manufacturer of a network device so that it
can be recognized as a unique member of a network.

20 | Wi-Q™ Mercury Setup and User Guide
3.2.2.5 Extended Range
It is likely that there will be locations in the segment separated by
distances greater than 100 feet. It is important to consider add-
ing a Gateway with a directional antenna to extend the transmit
range.
NOTE: Actual distances will vary based on building construction
and materials used as well as local interference.
3.2.3 Position Gateways (Task 2)
Once all door hardware and controllers have been installed, Gate-
way nal placement is determine using the results from the Wi-Q
Technology Site Survey feature built into the Wi-Q Gateway.
NOTE: The signal strength at all door locations should be veried
near the perimeter of the coverage area as well as any location
where a physical obstruction may cause interference.
3.2.3.1 Antenna Types
Wi-Q Technology supports two antenna types: omni-directional,
designed to provide coverage in all directions; and directional
antennas that focus the signal from point-to-point over longer dis-
tances and through obstacles. If there is trouble verifying signals,
consider antenna type options. Figure 5 shows the two available
antenna types.
When moving on to congure the Access Control Software, it is
essential to have a list identifying each controller and Gateway
recognized by the system. We recommend creating a temporary
label for each device that includes the MAC address, device name,
location, capacity, and type of antenna so that installers on the
site will have a reference for installing the correct device in a loca-
tion.
3.2.2.4 Interference
Wi-Q Technology transfers information between devices in the
form of data packets over the 2.4 GHz ISM band. This frequency
band is very heavily used in many devices such as wireless com-
puter networks (Wi-Fi) and cordless phones, which increases the
risk of lost packets, that is, packets that do not make it from a
controller to a Gateway because of interference. Interference can
also reduce controller battery life due to the constant re-broad-
casting of packets and lost connections to the portals. To achieve
maximum efciency with Wi-Q Communications, this frequen-
cy range must be managed effectively. Therefore, the installer
must know the positions and channels of all the 2.4 GHz wireless
devices in the segment and ensure channels are assigned to each
device so that there is minimum frequency overlap with adjacent
or nearby devices. dormakaba recommends using channels 15,
20, 25 for Wi-Q Congurations as these channels do not directly
overlap Wi-Fi. Please be aware that these are not guaranteed to
be interference free and it is imperative to work with the local per-
son managing the customer wireless networking to coordinate.
3 HARDWARE INSTALLATION