Better Water EQASSY0.75KB2.03 User manual

REA 2339
Cartridge Based Pyrogen
Filtration System (2-4 Filters)
Operator Manual
Better Water LLC
rev. Apr 2017

REA 2339
Better Water LLC. All rights reserved.
The content of this manual is the intellectual property of Better Water LLC. It is furnished for the
express use by Better Water LLC, their customers and dealers, for informational use only for operation,
service, and internal training. No part of this manual may be reproduced for distribution, sale, or any
intent other than previously described without the written permission of Better Water LLC. This manual
is subject to change without notice. Better Water LLC assumes no responsibility or liability for any error
or inaccuracies that may appear in this documentation.
Adobe and Acrobat are registered trademarks of Adobe Systems, Inc.
Better Water LLC; 698 Swan Dr; Smyrna, TN 37167; www.betterwater.com

rev. Apr 2017
Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
TABLE OF CONTENTS
Our Company ……………………………………………………………………………………... 01
- Contact Us ……………………………………………………………………………………….. 01
- Technical Phone Support ………………………………………………………………………. 01
- Technical Support Info Online …………………………………………………………………. 01
- Specific Contacts ……………………………………………………….……………………….. 02
- Introduction ………………………………………………………………………………………. 02
Warnings & Cautions ……………………………………………………………………………... 03
General Requirements and Specifications ….…………………………………………………..04
Models ………………………………………………………………………………………………04
Product Description ……………………………………………………………………………… 05
Detailed View ……………………………………………………………………………………… 05
General System Operation ……………...……………………………………………………….. 06
- Initial Start-Up ……………………………………………………………………………………. 06
- Daily Operation ….………………………………………………………………………………. 06
- Monitoring Procedures …………………………………………………………………………. 07
- Adjusting Procedures …………………………………………………………………………… 07
- Daily Shutdown ………………………………………………………………………………….. 07
- Valves Legend and Operation ..……………………………………………………………….. 07
Disinfecting
- Disinfecting Overview …………………………………………………………………………… 08
- Disinfecting Procedure ………………………………………………………………………….. 08
- Sanitizing the Sanitary Sample Ports …………………………………………………………. 09
- Sample Collecting from a Sanitary Sample Port …………………………………………….. 10
System Maintenance
General …………………………………………………………………………………………….. 11
Changing the Filters ….…………………………………………………………………………… 12
Service Help ………………………………………………………………………………………. 13
Trouble-Shooting Guide ………………………………………………………………………….. 14
Limited Warranty Terms and Conditions ……………………………………………………….. 15
Appendix A, Sample Quality Assurance Check List …………..……………………………….17
Appendix B, Calculations & Conversions ………………………………………………………. 18
- Bleach Disinfecting Dilutions ……………………………………………………………………18
- Conversion of Ounces to Milliliters ……………………………………………………………..18
- Calculation for Area of Pipe Volume …………………………………………………………...19
- 3 Feet per Second Flow Velocity Rates ……………………………………………………….19

rev. Apr 2017
Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
Better Water LLC; 698 Swan Dr; Smyrna, TN 37167; www.betterwater.com
Visit our website to see our complete product line of
water purification products!
www.betterwater.com

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
0
Our
Company
Contact
Us
Technical
Phone
Support
Technical
Support
Info
Online
Better Water LLC is a leading integrated manufacturer of water treatment
equipment and components for the industrial, commercial and institutional
markets.
Located in Smyrna, Tennessee,
Better Water LLC continues its history
of manufacturing and distribution of
equipment specifically designed for the
renal dialysis market.
Founded in 1971, Better Water LLC has
built a reputation for solving our
customers' toughest problems with high
quality products and unmatched service.
Better Water LLC Technical Support:
698 Swan Dr Phone [phone], press "1"
Smyrna, TN 37167 Email [e-mail]
Phone [phone] Customer Service:
Fax [phone] Phone [phone], press "3"
Email [e-mail]
Support is available regarding all Better Water LLC systems,
24 hours a day,7 days a week.
Normal business hours are Monday through Friday from
8:00 am until 3:30 pm, Central Standard Time (excluding holidays)
Call [phone], press "1" for Technical Support
Emergency assistance is available after normal business hours (including
holidays) by calling [phone].
Our website, www.betterwater.com, which is updated
frequently, contains a wealth of technical support information on the
SUPPORT tab and includes:
Operator and Service Manuals
Consumables and Accessories Lists
Technical Service Bulletins
For your convenience there are also online forms for placing Orders
and requesting Returned Goods Authorization. These are Adobe
forms that can be downloaded and either faxed or emailed to us.

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
Specific
Contacts
Technical Support Phone [phone], option “1”
Email [e-mail]
To Place an Order Fax [phone]
(purchase orders) Email [e-mail]
Phone [phone]
Customer Service Phone [phone], option “2”
(returns) Fax [phone]
Email [e-mail]
Website www.betterwater.com
Helpful information and forms that can be found on our website:
- Operator & Service Manuals
- Technical Service Bulletins
- Consumables and Replacement Parts List
- Brochures
- Order Form
- Return Goods Authorization Request Form
The Better Water LLC Cartridge Based Pyrogen Filtration System is
manufactured to the utmost quality. With proper care, preventative
maintenance, and proper use, it should provide you with a very effective
means of filtration for dialysis treatments.
Before starting you should first read and have a thorough understanding
of this entire Operator Manual. It describes in detail the steps and
procedures for safe usage of the system.
Once the this device has been delivered, it is the responsibility of the
Medical Director to ensure that it is used, monitored, and maintained in
such a manner so as to satisfy all applicable standards. Guidelines and
other related information are available from:
- Food and Drug Administration (FDA)
- National Association of Nephrology Technicians/Technologists (NANT)
- Association for the Advancement of Medical Instrumentation (AAMI)
NOTE concerning pictures in this manual:
Pictures of devices and components may vary slightly due to product
changes, and therefore should be for general reference only.
Information concerning their use, functionality, or replacement will not
differ unless noted.
Introduction

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
WARNINGS
1. It is unsafe to operate or service this device without first reading and understanding the entire
Operator's Manual. Keep this manual and other associated documentation for future reference.
2. Misuse, improper operation, and/or improper monitoring of this system could result in serious
injury, death, or other serious reactions to patients undergoing hemodialysis treatment.
3. Misuse, improper use or handling of disinfectants and chemical cleaning solutions could result
in serious injury or even death. You must comply with the information contained in the Material
Safety Data Sheet (MSDS) for the chemical being used.
CAUTIONS
1. When used as a medical device, federal law restricts this device to sale by or on the authority
of a physician. Per CFR 801.109 (b)(1).
2. Improper operation of this device could result in a low or no-flow alarm on the dialysis
machines.
3. Misuse or improper operation of this device will void any warranty.
4. Where water is mentioned, unless otherwise noted, it must be AAMI standard quality water.
5. Plumbing connections must adhere to local statutes and any facility codes.
6. Do not remove any Caution, Warning or any other descriptive labels from the device.
7. Do not operate this device in an explosive environment or in the presence of flammable
materials. Do not use this device to store, mix, or transfer flammable liquids.
8. Movement or vibrations during shipment may cause connections to loosen.
9. Do not operate this unit in an environment where temperatures may be below 50oF or above
90oF.
10. This device should not be used for purposes outside the device’s stated applications,
specifications, or limitations.

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
GENERAL REQUIREMENTS & SPECIFICATIONS
1. Water requirements:
a. A properly pretreated water supply consisting of RO/DI product water.
- Better Water recommends 1.2 megohms as the minimum for DI water (AAMI standard is 1
megohm), but these minimums are set by the Medical Director.
b. Pressure: 30-100 psi
2. Electrical requirements: None
3. Drain requirements: This equipment does not require a drain.
4. Floor space: This unit is normally assembled at Better Water LLC and mounted to the wall
surface. Requirements: Approx. 24” (depth-from wall) x 36” (width-along the wall) x 36” (height-up
the wall); maximum for a 4 filter device.
MODELS
There are six models of the 2-4 Cartridge Based Pyrogen Filtration System with the difference
being the number of filters, and the filter used. The operation and service for these models are
basically the same with only a slight physical difference between them.
Model
Number of Filters
Type of Filter
EQASSY0.75KB2.03
2
.03 micron filter
EQASSY0.75KB3.03
3
.03 micron filter
EQASSY0.75KB4.03
4
.03 micron filter
EQASSY0.75KB2.05
2
.05 micron filter
EQASSY0.75KB3.05
3
.05 micron filter
EQASSY0.75KB4.05
4
.05 micron filter

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
PRODUCT DESCRIPTION
The Cartridge Based Pyrogen Filtration System uses replaceable filters that are enclosed in
special vessels to process RO/DI product water.
This device works from system water pressure. The output (product) water from this device is
affected by other components in the water treatment system; namely, pressure, temperature and
flow-rate.
Pyrogen filters are a consumable product. The life of the filter is directly related to the monitoring
and routine care programs that you maintain in your facility. A Pyrogen Filtration system, in
conjunction with good disinfecting programs, is a very effective means of controlling bacteria and
endotoxins in the post treatment and distribution segments of a water purification system.
DETAILED VIEW
* NOTE: Details between the different models are basically the same with the exception of the
number of filters.
Sanitary
Sample Port
(second port on
opposite side)
Pressure
Gauge
Bypass Valve
20” Slim-Line
Housings
Inlet/Outlet
Valves
Pressure
Gauge

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
GENERAL SYSTEM OPERATION
Before you start using this device, operators must read and understand this manual in its
entirety. This manual of Operator's Instructions describes in considerable detail all of the steps
and procedures required to safely operate this device. With proper operation, maintenance, and
care, this device should give you years of reliable service.
It is unsafe to operate this device without a basic understanding of water treatment and a
thorough understanding of the contents of this manual. Inadequately treated water for
hemodialysis poses a severe threat to the health and safety of hemodialysis patients. Education
and training of the staff in these facilities is critical given the technically complex subject of water
treatment. Guidelines and other related information are available from:
- Food and Drug Administration (FDA)
- National Association of Nephrology Technicians/Technologists (NANT)
- Association for the Advancement of Medical Instrumentation (AAMI)
Incoming tap water contaminants, temperature, pH, pressure, and flow-rates have a direct impact
on the quality and quantity of the RO output. The operator must be aware of changing tap water
conditions. This can be easily accomplished with good, two-way communications with the local
municipal water supplier and with routine testing of the tap water.
This device was designed and built to filter RO/DI product water, and is not intended for any other
application.
INITIAL START-UP
1. Verify filters are installed (if not see section Changing Filters).
2. Start with all valves, sample ports, and drains closed.
3. Slowly open the inlet valve to allow water to begin filling the housings.
4. Partially open the outlet sanitary sample port to allow air to be purged from the device.
5. When steady stream of water flows from the sanitary sample port, signaling that the air has
been purged from the device, close the sanitary sample port.
6. Let filters soak for 10 minutes at 45 psi (minimum).
7. Slowly open the outlet valve fully to allow water to flow through the device.
8. Filters are now on-line and ready for use.
DAILY OPERATION
1. This device does not require any specific daily operation procedures, other than that the valves
are in the proper position for normal operation.

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
MONITORING PROCEDURES
The Cartridge Based Pyrogen Filtration System must be monitored on a daily basis by a
qualified technician recording the items listed below on a Quality Assurance Check List. An
example checklist is provided in the Appendix A of this manual and may be reproduced for use.
1. The filter gauges should be checked with water flowing, when there is NO demand for purified
water.
2. Monitoring Requirements: (record on the Quality Assurance Check List)
a. Filter system inlet pressure
b. Filter system outlet pressure
c. Bacteria/endotoxins (check at least monthly; more often if necessary) must meet established
standards
ADJUSTING PROCEDURES
1. There are no adjustments that can be made to this device.
DAILY SHUTDOWN
1. This device does not require any daily shutdown.
VALVES LEGEND and OPERATION
* NOTE: Valve legend and operation the same for all models, no matter the number of filter
housings.
* NOTE: Inlet and Outlet valves may be reversed if the device
requires Right-to-Left flow configuration. Reference labeling for
proper valve identification.
1. Bypass Valve
Open to prevent water from entering the device, and closed to
allow water into the device to be filtered.
* CLOSED during normal operation
2. Inlet Valve
Open to allow water into the device, and closed to prevent water
from entering the device.
* OPEN during normal operation
3. Outlet Valve
Open to allow water to exit the device, and closed to prevent water
from exiting the device.
* OPEN during normal operation
#1
#2
#3

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
DISINFECTING OVERVIEW
The Cartridge Based Pyrogen Filtration system is disinfected as a component of the Post-
Treatment and/or Distribution Segment of the water treatment system. The disinfecting schedule
is determined by the Medical Director and the results of bacteria and endotoxins test, but Better
Water LLC recommends disinfecting monthly.
The use of typical household bleach (5.25%) is common for use in disinfecting water treatment
systems for hemodialysis. Bleach is a cost effective disinfectant and generally produces
satisfactory results. Varying concentrations of Sodium Hypochlorite (bleach) are used among
dialysis facilities for disinfection.
a. 5.25% household bleach is 50,000 ppm Sodium Hypochlorite
b. 6% household bleach is 60,000 ppm Sodium Hypochlorite
Better Water LLC recommends using IRON FREE bleach. Care should be taken to select iron
free bleach because many discount or generic brands will have high iron content. Iron will be
harmful to the equipment and shorten its lifespan.
* WARNING: DO NOT USE "SPLASH-LESS" BLEACH. The content of "splash-less" bleach
may damage the equipment, and will create foam.
* WARNING: Ozone should not be used as a disinfectant on the Cartridge Based Pyrogen
Filter System, because the filters will be damaged.
BLEACH SOLUTION FOR TANK FEED SYSTEMS
- NOTE: Bleach will only be used on Tank Feed Systems
a. 500 ppm solution of sodium hypochlorite (bleach)
This is 1 gallon (128 ounces) of bleach per 100 gallons of water or a 1:100 dilution
5.25% = 500 ppm dilution Water Gallons x 1.28 = ounces of bleach 5.25%
6% = 600 ppm dilution Water Gallons x 0.96 = ounces of bleach 6%
* Total water gallons should include gallons in the tank as well as the loop.
b. Recommended dwell time is 30-60 minutes
* See Appendix A for other bleach dilution ratios and pipe volume calculations, and 3 feet
per second flow velocity rates if needed.
RENALIN / MINNCARE SOLUTION FOR DIRECT FEED or TANK FEED
SYSTEMS
- NOTE: Renalin / Minncare can be used on Direct Feed or Tank Feed Systems
a. 1% Renalin / Minncare solution at a 1:25 dilution
This is 750 ml (25.36 ounces) of Renalin / Minncare per 25 gallons of water or 1:25 dilution
* Total water gallons should include gallons in the tank as well as the loop.
b. Recommended dwell time is 2-4 hours
DISINFECTING PROCEDURE
1. The Cartridge Based Pyrogen Filter System is disinfected as a component of the Post-
Treatment and/or Distribution Segment of the water treatment system. Better Water LLC
recommends that this filter assembly be disinfected monthly or more often if necessary.
2. Slowly open and close the bypass valve a few times during the disinfect process to allow the
bypass ball valve and associated piping to be disinfected.
3. Slowly open and close the sanitary sample ports a few times during the disinfect process to
allow these ports to be disinfected.

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
4. Slowly open and close the bypass valve a few times during the disinfect rinse process to allow
the bypass ball valve and associated piping to be rinsed.
5. Slowly open and close the sanitary sample ports a few times during the disinfect rinse process
to allow these ports to be rinsed.
SANITIZING THE SANITARY SAMPLE PORTS
Sanitize the sanitary sample ports immediately BEFORE each sampling operation.
1. Turn the port stem to the left to open and allow a full flow of liquid to pass out of
the port for 1-2 minutes. Then close the port by turning the stem to the right.
2. Fill a 20 ml plastic polypropylene syringe with at least 10 ml of 70% ethanol, 90% isopropyl
alcohol, or 3% hydrogen peroxide solution. Attach the port-needle to the syringe.
3. Insert the needle all the way into the port through the stem opening, and express most of the
sanitizer into the port. Allow a few milliliters to flow out of the port outlet.
4. As the needle is removed from the opening, squirt the remaining few milliliters of sanitizer over
the outer surface of the stem.
5. When ready to sample, open the port for 1 to 2 minutes to allow product water to rinse the
residuals and any endotoxins from the sample port before sampling.

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
SAMPLE COLLECTING from a SANITARY SAMPLE PORT
PROCEDURE
1. Put on surgical gloves (or similar) and a face shield.
- NOTE: Failure to do so may result in inaccurate and/or false readings from the
sampling.
2. Flush the Sanitary Sample Port with water by removing the Luer Lock Cap and
twist the valve until a steady Stream of water exits the sample port. Let the water
flow for a minimum of 2 minutes, then close the valve.
- NOTE: Do not misplace the Luer Lock Cap.
3. Prepare a 10cc syringe with the supplied injection needle, and draw into the syringe 10 cc of
70-90% isopropyl alcohol.
4. Inject the alcohol into the sample port. When the Injection is complete, replace the Cap and
let dwell for 10 minutes.
5. After the 10 minute dwell is complete, remove the cap and wipe the outside of the port with an
alcohol wipe.
6. Allow the alcohol to air dry, usually within 30 seconds after application.
7. Twist the valve until a steady stream is present.
- Flush at least 1000 ml from the port, then close the valve.
- Discard this water.
- This ensures that the port (internally) has been rinsed of alcohol residue and possible
endotoxins left from the disinfection.
8. Prepare a sample cup for sampling, and place it cup under the valve
- Open the Sanitary Sample Port slowly to collect the sample.
- Avoid splatter which could cross contaminate the sample.
- Do not allow the cup to touch or come in contact with the Sanitary Sample Port.
9. Close the valve when enough sample has been taken.
- Immediately replace the lid on the sample cup.
- Avoid sample cup cap contamination by coming in contact with any external surfaces.
- Replace the Luer Lock Cap on the Sanitary Sample Port.
10. Follow appropriate procedures for collection of samples with Accu Vials for colony count and
LAL.

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
SYSTEM MAINTENANCE, General
Maintenance Task
Frequency
(more often if needed)
Notes
Check the system for leaks
Daily
Visual Inspection
Clean external surfaces
Weekly
Use a soft, damp towel or
sponge.
(DO NOT USE BLEACH)
Record operational pressures
Daily or more often as
required by the facility
Record on a Daily Check List
Disinfect
Monthly or as determined by
the Medical Director
See Disinfection Procedure
section
Change Filters
Every 6 months or if there is a
pressure drop across the
device greater than 15 psi
while the RO is running
See Changing the Filters
section
Perform Chemical, Microbial,
and Endotoxin Testing on
feed and product water as
per AAMI requirements
Schedule established by the
Medical Director
Submit samples to a qualified
testing laboratory

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
SYSTEM MAINTENANCE, Changing the Filters
Better Water LLC, recommends that the Pyrogen filters be changed every 6 months, unless
otherwise dictated by, bacteria/endotoxin testing, and/or higher Delta-P (ΔP) pressure across the
system.
1. Start with all valves, sample ports, and drain ports closed.
2. Open the drain ports on the bottom of each of the housings to allow the water to drain
completely from the system. Close drain ports when water flow stops.
3. Using the housing wrench, unscrew the filter housings to remove them from the device.
4. Remove the old filters, and replace with the new filters.
5. Verify the o-ring in the top of each of the housings are properly seated.
6. Screw the filter housings back into place, and hand-tighten.
7. Slowly open the inlet valve to allow water to begin filling the housings.
8. Partially open the outlet sanitary sample port to allow air to be purged from the device.
9. When water flows from the sanitary sample port, signaling that the air has been purged from
the device, close the sanitary sample port.
10.Let the filters soak for 10 minutes at a minimum of 45 psi and check for leaks.
11.Slowly open the outlet valve fully to allow water to flow through the device.
12. Perform a disinfect.
13.The filters are now on-line and ready for use.
part#
SUCAPE00575
20” .03 micron Filter
- or -
SUCAPE00569
20” .05 micron Filter
part#
SUMIOO00588
20” Housing O-ring

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
SERVICE HELP
Stainless Steel Inlet Pressure
Gauge
PLGAOO00431
½” Poly Plug
PLFIPO02072
S8 1” x ½” Reducer
Bushing
PLFIS800116
Outlet Sanitary
Sample Port
PLFISSOO02042
Inlet Sanitary
Sample Port
PLFISSOO02042
3/4" x 20" False Tube (inside housing)
SUFFOO00579
- or -
.03 micron Filter, 20" (inside housing)
SUCAPE00575
- or -
.05 micron Filter, 20" (inside housing)
SUCAPE00569
Bypass Valve 1” Red
PLVAS800174-A
Inlet Valve 1” Blue
PLVAS800172-A
Outlet Valve 1” Blue
PLVAS800172-A
Stainless Steel
Outlet
Pressure Gauge
PLGAOO00431
3/4" x 20" Filter Housing
EQFHOO00592
Note: If replacing specify
whether .03 or .05 micron
filters are used. The filter
housing must be drilled out for
.05 micron filters, so note when
ordering.
20” Housing O-Ring
SUMIOO00589
Housing Wrench
SUWROO00583

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
TROUBLE-SHOOTING GUIDE
The information in this document is intended to serve as a guide only for qualified operators. It is
not all inclusive of the problems that may be encountered. This guide should aid operators with
reminders and routine trouble-shooting tasks.
For any problem outside the confines of this guide, call for technical assistance.
Problem
Possible Causes
Possible Solutions
The product
(permeate) pressure
has decreased
1. Filters are fouled
2. Filters exceed recommended
change out time
1. Check the inlet pressure to the
filter system.
- If the inlet pressure has
decreased below design
specification (30-100 psi); adjust
the pressure regulator at the loop
return at the reservoir to increase
the inlet pressure.
2. Perform a disinfect
3. If disinfection does not correct
the problem, the Pyrogen filters
must be replaced.
The product
(permeate) water is
contaminated with
microbiological
contaminants
(bacteria and/or
endotoxins)
1. Filter ruptured
2. Missing or damaged o-ring
1. Check the filter system inlet
pressure.
- If the Delta P is lower than
normal there is a possibility that
a Pyrogen filter has ruptured, or
an o-ring is missing or damaged.
Replace the filter and/or o-ring.
The product
(permeate) water is
contaminated with
microbiological
contaminants
(bacteria and/or
endotoxins)
1. Filters are fouled
2. Filters exceed recommended
change out time
3. Improper disinfection
1. Perform a disinfect
2. If disinfection does not correct
the problem, the Pyrogen filters
must be replaced.
The pressure drop is
greater than 15 psi
1. Filters are fouled
2. Filters exceed recommended
change out time
1. Perform a disinfect
2. If disinfection does not correct
the problem, the Pyrogen filters
must be replaced.

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
LIMITED WARRANTY TERMS and CONDITIONS
a. This limited warranty is given only to the original buyer and covers the equipment delivered
with this limited warranty.
b. The buyer shall be barred from any recovery on this limited warranty or otherwise for damages
due in whole or in part to…
… unreasonable use
… improper operation
… use beyond normal fashion
… failure to follow instructions
… failure to maintain the product in good condition and repair
… or the like.
c. If the buyer discovers or should have discovered a defect in which it is reasonable to conclude
that damage, either personal, property, or economic, may result, the buyer's continued use of the
product shall constitute any assumption of risk by the buyer and a bar to any recovery for breach
of this limited warranty or otherwise.
d. No oral or written representation, information, or advice given by Better Water LLC or any of its
representatives shall create a warranty or in any way increase the scope of this express limited
warranty and shall not form a part of the basis for bargain.
WHAT IS WARRANTED AND FOR HOW LONG?
a. All equipment, excluding ion exchange and filtration media and cartridges, are warranted to be
free from factory defects in materials, and workmanship under normal use for a period of one (1)
year from the date of shipment.
b. It is a condition precedent to recovery on this limited warranty that the buyer strictly comply
with all operating and maintenance guidelines established by Better Water LLC and that the serial
number (if applicable) is intact and legible on the equipment.
c. It is a condition precedent to recovery on this limited warranty for damage to the external finish
of the equipment that the buyer notifies Better Water LLC at the time of the installation that the
finish is damaged.
WHAT IS REMEDY FOR BREACH OF THIS LIMITED WARRANTY or
NEGLIGENCE BY BETTER WATER LLC
a. Buyer's sole and exclusive remedy for any breach of this limited warranty or negligence by
Better Water LLC shall be repair or replacement of the defective part, at the option of Better
Water LLC, provided such defective part is returned to Better Water LLC for inspection.
b. Better Water LLC shall not be obligated to supply an exact replacement of the defective part
and reserves the right to substitute new and improved parts.
c. Better Water LLC shall provide at no cost to buyer, labor to remove and/or replace defective
parts covered by this limited warranty for a period of ninety (90) days from the date of installation
by Better Water LLC of the equipment.
d. After such ninety (90) day period, buyer shall be responsible for any labor or service charge for
the removal and/or replacement of any defective parts.
e. Buyer shall be responsible for all travel expenses and freight charges at all times.
f. Better Water LLC shall have no obligation to repair or replace any defective part if buyer fails to
follow the procedure set forth in “HOW TO OBTAIN A REPLACEMENT PART UNDER LIMITED
WARRANTY”.
IN NO EVENT SHALL THIS LIMITED WARRANTY BE CONSTRUED TO COVER, NOR SHALL
BETTER WATER LLC BE LIABLE TO BUYER AS ANY OTHER PERSON FOR, ANY
CONSEQUENTIAL, INCEDENTAL, ECONOMIC, DIRECT, INDIRECT, GENERAL OR SPECIAL
DAMAGES, WHICH ARE HEREBY EXPRESSLY DISCLAIMED.
HOW TO OBTAIN A REPLACEMENT PART UNDER LIMITED WARRANTY
a. Buyer should contact the Customer Service or Technical Support Departments and request a
Return Goods Authorization.

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Cartridge Based Pyrogen Filtration System (2-4 Filters) Operator Manual
b. Described part(s) will be sent with a purchase order.
c. The returned part(s) will be returned to the factory for limited warranty consideration. If part(s)
are not covered under the limited warranty, part(s) will be considered billable against the
purchase order supplied.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY:
By way of example and not limitation, this limited warranty does not cover:
Damage to or replacement of any ion exchange resin of filter media
Labor or service charges for the removal and/or replacement of any defective parts after
the ninety (90) day period from the date of installation or sale by Better Water LLC
Freight charges and travel expenses
Damage from inadequate or defective wiring, improper voltage, improper connections or
electrical service, inadequate or defective plumbing, water supply, or water pressure, or
in violation of applicable building, plumbing or electrical codes, laws, ordinances or
regulations.
Damage from improper installation or operation, including but not limited to, abuse,
accident, neglect, improper maintenance, freezing and fires, or abnormal use.
Damage caused by contaminants in Buyer’s water supply, including hardness, chlorine,
chloramines, sulfur, bacterial iron, tannin, algae, oil, organic matter or other unusual
substances, if special equipment has not been installed by Better Water LLC to remove
such contaminants
Damage to or caused by filters/membranes or other replacement parts not purchased
from Better Water LLC or damage caused by modification, alteration, repair or service of
the equipment or any of its parts by anyone other than Better Water LLC or its expressly
authorized representatives.