Black Box ServSwitch Wizard DXS User manual

A powerful digital KVM-over-IP product
that allows full secure control of a PC from
remote locations.
ServSwitch Wizard™DXS - Digital
ACR101A-DVI
Order toll-free in the U.S. or for FREE technical support 24/7: Call 877-877-BBOX
(outside U.S. call 877-877-2269)
www.blackbox.com • [e-mail]
Customer
Support
Information

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Trademarks Used in this Manual
Black Box and the Double Diamond logo are registered trademarks of BB Technologies, Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.
We‘re here to help! If you have any questions about your application
or our products, contact Black Box Tech Support at 877-877-2269
or go to blackbox.com and click on “Talk to Black Box.”
You’ll be live with one of our technical experts in less than 60 seconds.

FCC and IC RFI Statements
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Radio Frequency Energy
A Category 5 (or better) twisted pair cable must be used to connect the Wizard DXS - Digital unit in order to maintain compliance
with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances.
All other interface cables used with this equipment must be shielded in order to maintain compliance with radio frequency energy
emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances.
European EMC directive 2004/108/EC
This equipment has been tested and found to comply with the limits for a class A computing device in accordance with the
specifications in the European standard EN55022. These limits are designed to provide reasonable protection against harmful
interference. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance
with the instructions may cause harmful interference to radio or television reception. However, there is no guarantee that harmful
interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception,
which can be determined by turning the equipment on and off, the user is encouraged to correct the interference with one or
more of the following measures: (a) Reorient or relocate the receiving antenna. (b) Increase the separation between the
equipment and the receiver. (c) Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected. (d) Consult the supplier or an experienced radio/TV technician for help.
FCC Compliance Statement (United States)
This equipment generates, uses and can radiate radio frequency energy and if not installed and used properly, that is, in strict
accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to
comply with the limits for a class A computing device in accordance with the specifications in Subpart J of part 15 of FCC rules,
which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial
environment. Operation of this equipment in a residential area may cause interference, in which case the user at his own expense
will be required to take whatever measures may be necessary to correct the interference. Changes or modifications not expressly
approved by the manufacturer could void the user’s authority to operate the equipment.
Canadian Department of Communications RFI statement
This equipment does not exceed the class A limits for radio noise emissions from digital apparatus set out in the radio interference
regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de
la classe A prescrites dans le règlement sur le brouillage radioélectriques publié par le ministère des Communications du Canada.

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Instrucciones de Seguridad
(Normas Oficiales Mexicanas Electrical Safety Statement)
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca
de una alberca, etc..
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación.
Todo otro servicio deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico
sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes
que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros
aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como
se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados
sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.

Table of Contents
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Contents
1. Specifications.............................................................................................................................................................................. 6
2. Introduction ............................................................................................................................................................................... 7
3. Installation................................................................................................................................................................................ 10
3.1 Mounting the modules – desk or rack............................................................................................................................. 10
3.2 Connections ....................................................................................................................................................................12
3.2.1 Host computer connections ................................................................................................................................12
3.2.2 IP network port.................................................................................................................................................. 14
3.2.3 Power supply connection ....................................................................................................................................15
4. Configuration........................................................................................................................................................................... 16
4.1 Connecting to Wizard DXS - Digital ................................................................................................................................ 16
4.2 Initial configuration......................................................................................................................................................... 18
4.3 Performing a flash upgrade ............................................................................................................................................ 20
5. Operation................................................................................................................................................................................. 22
5.1 Using the viewer window ............................................................................................................................................... 22
5.2 Host selection................................................................................................................................................................. 23
5.3 Configure ....................................................................................................................................................................... 23
5.4 Auto calibrate .......................................................................................................................................................... 24
5.5 Access mode - shared/private ........................................................................................................................................ 24
5.6 Power switching ............................................................................................................................................................. 24
5.7 Editing the viewer window menu bar ............................................................................................................................. 25
5.8 Controls .......................................................................................................................................................................... 26
5.9 Virtual Media ................................................................................................................................................................. 32
5.10 Resetting the Wizard DXS - Digital to factory default.................................................................................................... 35
Appendix A. VNC viewer connection options .............................................................................................................................. 36
Appendix B. VNC viewer window options.................................................................................................................................... 40
Appendix C. Java viewer options...................................................................................................................................................41
Appendix D. Configuration menus ............................................................................................................................................... 43
Appendix E. Networking issues .................................................................................................................................................... 68
E.1 Positioning Wizard DXS - Digital in the network.............................................................................................................. 68
E.2 Placing Wizard DXS - Digital behind a router or firewall.................................................................................................. 69
E.3 Placing Wizard DXS - Digital alongside the firewall ......................................................................................................... 72
Appendix F. An introduction to IPv6 .............................................................................................................................................74
Appendix G. The KVMADMIN utility............................................................................................................................................ 76
Appendix H. Known working video modes.................................................................................................................................. 77
Appendix I. Hotkey sequences and Port Direct ............................................................................................................................. 78
Appendix J. End user licence agreement ...................................................................................................................................... 80
Appendix K. Safety information ................................................................................................................................................... 82

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1. Specifications
Approvals: CE, FCC
Hardware Compatibility: All computers with DVI digital video, audio and USB interfaces
Software Compatibility: Operates with all known software and operating systems including
Windows®, Linux®, Unix®, BSD, all Sun® OS, all Mac® OS, NetWare®, etc.
Connectors: Video: DVI-D single link
USB: USB 2.0 Type B (2x)
Network link: RJ-45 socket (10/100 auto sensing)
Line in: 3.5-mm stereo jack
Serial: For power control
Other: Power jack
Operating Temperature: 32 to 104°F (0 to 40°C)
Power: DC jack (power adaptor included)
Input: 100–240 VAC, 50/60 Hz
Output: 5VDC, 12.5W
Dimensions (w x h x d): 120mm (4.72”) x 27mm (1.06”) x 75mm (2.95”)
Weight: 0.34kg (0.76lbs)

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2. Introduction
Drawing upon our long and successful history within the field of remote system control, we have taken our best KVM via IP
technology and miniaturized it. The result is the ServSwitch Wizard DXS - Digital, a highly responsive, cost efficient way to control
a single system from any remote position - worldwide.
In situations where a single system must be placed in a relatively isolated location and yet must be controlled from elsewhere,
then Wizard DXS - Digital is the solution. The host system can run its usual operating system completely unchanged and needs
only to be connected to the compact Wizard DXS - Digital unit. This ensures that there is no performance hit associated with
other remote solutions and also provides the authorized remote user with complete control. The remote user uses a compact VNC
viewer utility and can link to the Wizard DXS - Digital via any connected IP network, or via the Internet.
IP network/Internet
The IP port allows direct connection
to an Ethernet-based local network
and from there onto the wider
Internet, as required.
Alternatively, the robust Wizard DXS
- Digital security system will allow
direct connection to the outside
world.
Four simultaneous remote users
Wizard DXS - Digital can support
four remote users at any one time.
Virtual Media feature
Allows an authorized remote user
to transfer files and folders to a host
computer, such that they appear as
though presented locally on removable
media (as would a memory stick or
CD-ROM). Via the IP network link, the
remote user can then control the host
and make use of the transferred files
and folders. An indispensable feature
when remotely upgrading or patching
distant host systems.

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2.2 ServSwitch Wizard DXS - Digital features
The ServSwitch Wizard DXS - Digital unit uses the following
connections to provide secure remote access to a host computer.
USB link for keyboard and mouse
Use this port to link the Wizard DXS - Digital
to a USB port on the host computer. This will
provide USB keyboard and mouse connections.
Video input
DVI/D digital video input from
the host computer.
USB link for the Virtual Media feature
Optionally use this port to link the Wizard DXS -
Digital to a USB port on the host computer. This
will provide a USB connection specifically for the
Virtual Media feature.

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Power input
Connect the supplied
power adaptor here.
IP network port
This Ethernet port provides the connection
to the network. The port is intelligent
and can automatically sense whether it is
attached to a 10Mb or 100Mb network
and whether a cross-over or straight cable
is in use. The green and yellow indicators
provide useful status information.
Audio input
Optionally use the supplied 3.5mm
jack cable to link this port with the
audio output of the host computer.
RS232 serial port
Optionally use the supplied power
control cable to link this port with
the RS232 port of a power switch.
Configuration switches
SW1 is used to determine how Wizard DXS -
Digital derives its power. SW2 is used to reset
the Wizard DXS - Digital back to its factory
defaults. SW2 is also used during firmware
upgrades.

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3. Installation
3.1 Mounting the module – desk or rack
The module can be situated on a desk or alternatively, for larger installations, mounted within an optional rack mount chassis.
3.1.1 Desk mount
Apply the supplied self-adhesive rubber feet to the underside of the module as shown in Figure 3-1:
Figure 3-1. Applying the supplied self-adhesive rubber feet to the underside of the module

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3.1.2 Rack mount
Note: The module switches are not accessible once it is inserted into the rack, therefore, check all settings before insertion.
1 Place the rack securing plate (available as a separate kit) onto the front of the module and secure it with the two countersunk
screws.
2 Orient the module on its side so that its labeled face is the correct way up.
3 Slide the module into the required rack position. The rectangular cut-out in the front upper lip of the rack allows the two
screws on the module’s upper edge to slide through.
4 The rack mount chassis has a series of holes in its floor that are spaced to accommodate the two screws on the module’s lower
edge. Ensure that the screws correctly locate into the two holes of the chosen slot. The rack securing plate on the module
should now be flush with the front of the rack mount chassis.
5 Use the third (pan-head) screw, in the top hole of the rack securing plate to fasten the module to the rack as shown in Figure
3-2:
Figure 3-2. Fixing the module into the rack

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DVI-D video cable
USB cable for Virtual
Media feature (optional
connection)
USB cable for
keyboard and
mouse links
3.2 Connections
Installation of the Wizard DXS - Digital involves a number of basic connections to some or all of the following items:
• Hostcomputer(below)
• IPnetworkport
• Powersupply
3.2.1 Host computer connections
The Wizard DXS - Digital is connected to the host computer using the supplied DVI-D video, USB, audio and power control cables
(the latter two connections are optional).
3.2.1.1 To attach the video and USB cables
1 Wherever possible, ensure that power is disconnected from the Wizard DXS - Digital and the computer. Live connections are
possible but it is also preferable to power down items before connection or disconnection.
2 Connect the supplied DVI-D cable to the video socket at one end of the Wizard DXS - Digital and connect the other end to
the video output of the host computer.
3 Connect one of the supplied USB cables to the socket labeled and the other end to a vacant USB port on the host
computer.
4 [Optional step] If the Virtual Media feature is required and/or you wish to power the Wizard DXS - Digital without using the
supplied power adaptor, then also connect the other supplied USB cable to the socket labeled
If the VM USB connection is not made then the supplied power adaptor must be used.
Figure 3-3. Connecting the video and USB cables

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3.2.1.2 To attach the audio and power control cables
1 [Optional step] Where audio from the host computer is required, connect the supplied 3.5mm jack stereo audio cable between
the audio port of the Wizard DXS - Digital and the line output of the host computer.
2 [Optional step] Where a remote power switch is to be used with the host computer, connect the supplied power control cable
to the socket labeled on the Wizard DXS - Digital. Connect the other end to the serial port of the remote power
switch.
Power control cable for
use when a remote power
switch will be used
Audio connection to link
with the speaker output
of the host computer
Figure 3-4. Connecting the optional audio and power control cables

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3.2.2 IP network port
The Wizard DXS - Digital provides an autosensing Ethernet IP port that can operate at 10 or 100Mbps, according to the network
speed. The Wizard DXS - Digital is designed to reside easily at any part of your network:
• Itcanbeplacedwithinthelocalnetwork,behindanyfirewall/routerconnectionstotheInternet,or
• Itcanbeplacedexternallytothelocalnetwork,onaseparatesub-networkorwithanopenInternetconnection.
Wherever in the network the Wizard DXS - Digital is situated, you will need to determine certain configuration issues such as
address allocation and/or firewall adjustment to allow correct operation. Please refer to Networking issues within the
Configuration chapter for more details.
IMPORTANT: When the Wizard DXS - Digital is accessible from the public Internet, you must ensure that sufficient security
measures are employed.
3.2.2.1 To connect the IP network port
1 Depending upon where in the network the Wizard DXS - Digital is being connected, run a category 5e or 6 cable from the
appropriate hub or router to the Wizard DXS - Digital.
2 Connect the plug of the category 5e or 6 cable into the IP port on the end panel of the Wizard DXS - Digital.
Category 5e or
6 link cable
3 Configure the network settings as appropriate to the position of the Wizard DXS - Digital within the network - see
Networking issues for details.
Figure 3-5. Connecting a network cable

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3.2.3 Power supply connection
The Wizard DXS - Digital provides flexibility in the way that it is powered in order to suit your installation requirements. Each
Wizard DXS - Digital can be powered:
• ViabothUSBconnectionsfromthehostcomputer,or
• Fromthesuppliedautosensingpoweradaptor.
3.2.3.1 Power supply issues and options
If you intend to derive power from the host computer then both USB connections must be made to the host computer. The
Wizard DXS - Digital will share its requirements between the two ports and will automatically refuse to operate if only one
connection is made.
If you want to disable virtual media by omitting its USB cable, then you will need to use the supplied power adaptor. On the side
panel of the Wizard DXS - Digital, use switch 1 to determine how power should be derived:
SW1 OFF Derive Wizard DXS - Digital power from either the USB connections or the
supplied power adaptor.
ON Derive Wizard DXS - Digital power only from the supplied power adaptor.
Low voltage
output connector
from the supplied
power adaptor
1
ON
2
3.2.3.2 To connect the power adaptor
1 Connect the low voltage output connector from the power supply adaptor to the power socket on the end panel of the
Wizard DXS - Digital.
Note: SW2 is used to reset the Wizard DXS - Digital back to its factory defaults and
is also used during firmware upgrades.
2 Connect the IEC connector of the supplied country-specific power lead to the socket of the power supply.
3 Connect the power lead to a nearby mains supply socket.
Figure 3-6. Power derivation switch
Figure 3-7. Connecting the power adaptor

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4. Configuration
4.1 Connecting to Wizard DXS - Digital
Connection to (and configuration of) Wizard DXS - Digital is carried out over a network, using a VNC Viewer program running on
a computer or mobile device. VNC Viewers are available for most computers, tablets and smartphones.
• IfyoualreadyhaveaVNCviewer,pleasefollowtheInitialconfigurationinstructionsgivenonthenextpage.
If you do not already have a VNC viewer, there are three options:
• YoucandownloadaWindowsVNCViewerfromtheWizardDXS-Digitalitself.
• YoucandownloadthelatestVNCViewersformostoperatingsystemsviatheRealVNCwebsite,orfortabletsand
smartphones from the appropriate app store.
• Withoutdownloadinganything,youcanrunaJavaversionoftheVNCViewerinsideyourwebbrowser.
4.1.1 To download a Windows VNC Viewer from the Wizard DXS - Digital unit
Note: The version of VNC supplied within the Wizard DXS - Digital supports audio, however, audio is not supported in the later
viewers from RealVNC.
1 Connect the Wizard DXS - Digital to an IP network where a suitable computer is available on the same subnet (please see the
Installation chapter for connection details).
2 On that computer, open an internet browser and enter the default local IP address used by the Wizard DXS - Digital:
ht tp : / /192.16 8.1.42
The Wizard DXS - Digital welcome screen should be displayed.
3 Click the link Download the Windows VNC Viewer from unit.
4 Once the file is downloaded, run it and follow the on screen instructions to open a VNC connection to the Wizard DXS -
Digital. (The VNC Viewer is a single executable file which does not require an ‘installation’ step. Simply put the file in a suitable
place (such as the Desktop) and run it from there.)

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4.1.2 To download a VNC Viewer
To download a (free) VNC Viewer for a desktop or notebook computer, visit the download page of the RealVNC website:
http://www.realvnc.com/download/viewer
To download a VNC Viewer app for a tablet or smartphone, visit the Apple or Android app store, or look at the RealVNC website
(www.realvnc.com) for further information.
4.1.3 To use the Java VNC Viewer
1 Connect the Wizard DXS - Digital to an IP network where a suitable computer is available on the same subnet (please see the
Installation chapter for connection details).
2 On that computer, open an internet browser and enter the default IP address used by the Wizard DXS - Digital:
ht tp : / /192.16 8.1.42
The Wizard DXS - Digital welcome screen should be displayed (as shown above).
3 Click the link Connect using built-in Java VNC Viewer. The Java viewer will load and run inside the browser. For more details
see Appendix C. Java viewer options.

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4.2 Initial configuration
To perform the initial configuration, you need to connect the Wizard DXS - Digital to an IP network and use a computer located
on the same network to connect to it.
4.2.1 To perform the initial configuration
1 Connect the Wizard DXS - Digital to an IP network where a suitable computer is available on the same subnet (please see the
Installation chapter for connection details).
3 In the ‘Server:’ entry, type the address: 192.168.1.42
4 Click the OK button. The viewer window may open straight away (if so continue at step 6) or the system may require user
authentication in which case an authentication dialog will be displayed:
Options button
Provides a range of viewer and connection settings - MORE [+]
Enter the Wizard DXS - Digital address here and click OK
If required, select the encryption mode
2 Use a computer connected to the same subnet of the network. On that computer, select the VNC viewer icon 
A connection details dialog will be displayed:
Figure 4-1. Connect to an IP network where a computer is available on the same subnet

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Use the various options (particularly the ‘Unit
Configuration’ and ‘Network Configuration’
options) to arrange the Wizard DXS - Digital
to suit your requirements.
See Appendix D - Configuration menus.
Click the Configure button
6 Click the Configure button to display the Configuration menu:
5 Enter admin as the Username, leave the password entry blank and click the OK button. You will be prompted to enter a new
password before the Viewer window opens:

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4.3 Performing a flash upgrade
The firmware in Wizard DXS - Digital is fully upgradable and there are two methods that you can use:
•Theremotemethod,or
•The‘dipswitch’method.
The most streamlined upgrade procedure is the remote method because it is carried out completely from a remote system. The
‘dip switch’ method is useful because it can be carried out even if the firmware within the Wizard DXS - Digital unit has been
corrupted.
4.3.1 Flash upgrade using the remote method
Using this method, the Wizard DXS - Digital is upgraded via remote connection (through the IP network port). Upgrades are
digitally signed using a secure key. This prevents unauthorized or altered firmware images being downloaded into the unit.
4.3.1.1 To perform a flash upgrade
1 Download the latest firmware revision for the Wizard DXS - Digital from Black Box and decompress the download file. View
the decompressed files and make a note of the name and location of the .bin file that was part of the download file collection.
2 Make a remote connection to the Wizard DXS - Digital unit and login as the admin user.
3 Once logged in, click the ‘Configure’ button in the top right corner of the window.
4 Click the ‘Unit Configuration’ button.
5 Click the ‘Advanced Unit Configuration’ button.
6 Click the ‘Upgrade Firmware’ button. A dialog box will be displayed:
7 Note the IP address shown in the dialog box and click OK.