Black Box ServSwitch CX Quad IP User manual

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BLACK BOX
CX Quad IP
BLACK BOX
724-746-5500
®®
ServSwitch™CX Quad IP
USER GUIDE

®
NETWORK SERVICES
®
CUSTOMER
SUPPORT
INFORMATION
DECEMBER 2022
KV4161A

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1
Contents - page 2
Contents
Introduction
Welcome ......................................................................................4
Creating larger installations .......................................................5
Cascade installations...............................................................5
Enterprise installations ...........................................................5
ServSwitch CX Quad IP features - front and rear ......................6
What’s in the box ........................................................................7
What you may additionally need ...............................................7
Installation
Mounting .....................................................................................8
Connections .................................................................................9
Local user...............................................................................10
Global users (IP network port) .............................................11
Computer system (via SAM) .................................................12
Power in connection.............................................................13
Power control port ...............................................................14
Multiple video head connections ........................................15
Remote switching control ....................................................16
Configuration
Overall initial configuration ....................................................17
Initial configuration ..................................................................18
Main menu.................................................................................19
General security and configuration steps ................................20
Registering users and host computers .....................................20
What to do if the ADMIN password has been forgotten .......21
Clearing IP access control..........................................................22
Full configuration by global user .............................................23
Encryption settings....................................................................24
Networking issues......................................................................25
Power switching configuration ................................................29
Upgrading ServSwitch CX Quad IP models ..............................30
Recovering from a failed upgrade ..................................30
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HT
Operation
The front panel indicators ........................................................31
Accessing the ServSwitch CX Quad IP.......................................31
Local user access ........................................................................32
Selecting a computer............................................................32
Show All Users.......................................................................34
Logging in and out ...............................................................34
The confirmation (status) box..............................................35
User preferences and functions ...........................................35
Orange dot indicators in the Select Host menu..................36
Global user access......................................................................37
Global user access via VNC®Viewer.....................................38
Global user access via web browser.....................................39
Using the viewer window ....................................................40
The menu bar ...................................................................40
When using the viewer window .....................................40
Mouse pointers.................................................................41
Host selection ...................................................................41
Configure..........................................................................41
Auto calibrate ...................................................................42
Re-synchronize mouse .....................................................42
Access mode - shared/private .........................................42
Power switching ...............................................................42
Controls.............................................................................43
VNC®hotkey selection .....................................................47
If you need to enter a port number................................48
Viewer encryption settings..............................................48
Supported web browsers.................................................48
Further information
Getting assistance......................................................................49
Troubleshooting ........................................................................49
Appendix 1 – Local setup menus ..............................................50
Functions ...............................................................................51
User Preferences ...................................................................52
Global Preferences................................................................53
Setup Options .......................................................................54
Configuration........................................................................55
Unit Configuration...........................................................56
Network Configuration ...................................................57
Serial Configuration.........................................................58
Reset Configuration .........................................................59
Appendix 2 - Configuration pages via viewer .........................60
User accounts ........................................................................61
Unit configuration ................................................................62
Advanced unit configuration ..........................................63
Time & date configuration...................................................64
Network configuration.........................................................65
Setting IP access control...................................................66
Serial port configuration......................................................67
Host configuration................................................................68
Logging and status ...............................................................69
LDAP configuration ..............................................................70
Contents - page 3
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Appendix 3 - VNC®Viewer connection options.......................71
Colour/Encoding ...................................................................71
Inputs.....................................................................................72
Misc........................................................................................73
Scaling ...................................................................................74
Identities................................................................................75
Load / Save ............................................................................75
Appendix 4 - VNC®Viewer window options............................76
Appendix 5 - Browser viewer options ......................................77
Encoding and colour level....................................................77
Inputs.....................................................................................77
Security ..................................................................................77
Misc........................................................................................77
Appendix 6 – Addresses, masks and ports ...............................78
IP addresses ...........................................................................78
Net masks ..............................................................................78
Net masks - the binary explanation ................................79
Calculating the mask for IP access control......................80
Ports.......................................................................................81
Security issues with ports.................................................81
Appendix 7 – Cascading multiple units....................................82
Connecting units in cascade ............................................83
Addressing computers in a cascade ................................84
Using cascaded computers...............................................84
Appendix 8 – Cable and connector specifications...................85
ServSwitch CX Quad IP to power switch cable ...................85
Power switch to power switch daisy chain cable................85
Multi-head synchronisation cable........................................85
Appendix 9 – Hotkey sequence codes......................................86
Permissible key presses .........................................................86
Creating macro sequences ...................................................86
Appendix 10 – Supported video modes ...................................87
Safety information ....................................................................88
End user licence agreement......................................................89
Radio Frequency Energy............................................................90
Normas Oficiales Mexicanas (NOM) electrical safety statement91
Instrucciones de seguridad ..............................................91
Index
HT
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Power switch
SAMSAMSAMSAMSAMSAM
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CX Quad IP
BLACK BOX
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Internet
Introduction
Thank you for choosing the ServSwitch CX Quad IP
from Black Box®. This compact unit allows one local
user plus four global users (located anywhere that has
a network/internet connection) to view and take full
control of multiple host computer systems.
Each global user simply requires a RealVNC®client
application which is supplied on CD and can also be
downloaded from various locations, even from the
ServSwitch CX Quad IP unit itself. Alternatively, the
unit can quickly serve a Java applet to a global user,
requiring only a standard internet browser to operate.
Like the other models within the highly successful
ServSwitch CX family, this unit takes full advantage of
category 5, 5e or 6 structured cabling to provide flexible
installation and configuration. Every connected computer
is linked by up to 32 feet (10m) of standard CATx cable
and one of five types of SAM (Server Access Module)
according to the port arrangements on each computer.
The ServSwitch CX Quad IP can directly support up to
sixteen computers, however, this total can be increased
to a maximum of 256 by adding ServSwitch CX Uno
units in cascade to provide a much larger network
of controlled computers. All ServSwitch CX models
provide full enterprise level security to restrict access to
authorized personnel.
A copy of the WIZARD.NET application is included
within the package. This useful utility allows you to
quickly and efficiently manage user groups and their
access permissions across multiple devices such as the
ServSwitch CX Quad IP.
Optional power switch control allows you to remotely
perform a hard reset on any host system, no matter
how badly it may have locked up.
Many computers
Each ServSwitch CX Quad IP unit can directly support sixteen computer
systems.
Each host system is linked using a Server Access Module (SAM) and
category 5, 5e or 6 cabling to a maximum distance of 32ft (10m) from
the ServSwitch CX Quad IP unit.
Optional power control
You have the opportunity
to attach one or more
power switches. These
control the supply to
the system(s) and allow
a remote user to hard
reset any system that has
suffered a failure.
Local user
One user can
be connected
directly to the
ServSwitch
CX Quad IP.
The local user
has the same
abilities and
status as the
global users.
Global users
The IP models
can support up to
four global users
at any one time.
Each user can
link to any host
computer for
which they have
permission.
SAM formats
The SAMs are available in
different formats to support all
common types of systems, which
can easily be mixed within a
multi-format configuration.
IP network/Internet
The IP port allows direct
connection to an Ethernet-
based local network and
from there onto the wider
Internet.
Alternatively, the robust
ServSwitch CX Quad IP
security system will allow
direct connection to the
outside world.
WIZARD.NET keeping control
For larger installations, the WIZARD.NET application
manages your hosts, devices and users to enable quick
configuration and secure, flexible operation. A copy is
included with every ServSwitch CX Quad IP unit.
®

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Creating larger installations
Alone, the ServSwitch CX Quad IP can support sixteen host computers and allow
up to five users (four global and one local) to concurrently access any of those
hosts. In many cases the number of hosts will exceed these numbers and that is
when the flexibility of the ServSwitch CX range becomes apparent.
There are two main ways to increase the number of supported host computers:
• Cascade: Connect ServSwitch CX Uno units to the ports of the master
ServSwitch CX Quad IP, then connect the host computers to the ‘Uno’ units.
• Enterprise: Add further ServSwitch CX Quad IP units and spread the hosts
between them.
Cascade installations
Cascade installations can support a maximum of 256 host computers, however,
they impose the limitation that only a single host can be viewed by users at any
time. For more details see Appendix 7 - Cascading multiple units.
The KVM switch is required only to allow a single local user to access all hosts. Global
users merely access the alternative IP addresses for the ServSwitch CX Quad IP units.
This is one of the jobs handled by WIZARD.NET in order to simplify operation.
SAM SAMSAM SAMSAM SAM
SAM SAMSAM SAMSAM SAM
SAM SAMSAM SAM
SAM SAM
Global
User
Global
User
Global
User
Global
User
Global
User
Global
User
Global
User
Global
User
WIZARD.NET
Local
User
Local
User
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CX Quad IP
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CX Quad IP
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®®
IP network/
Internet
SAM SAM SAM SAM
Global
User
Global
User
Global
User
Global
User
Local
User
SAM SAMSAM SAMSAM SAMSAM SAM
ServSwitch
CX Uno
ServSwitch
CX Uno
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CX Quad IP
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IP network/
Internet
Enterprise installations
Enterprise installations are effectively limitless. You can keep adding ServSwitch
CX Quad IP units and new hosts whenever and wherever required. For all
but the most basic enterprise configurations, the supplied WIZARD.NET utility
becomes vitally important: For users, it provides a virtualized and seamless
way to access host systems that are spread across multiple devices. For
administrators, it creates a centralized and secure method for managing all
of those hosts, devices and users. For further information, please see the user
manual on the supplied WIZARD.NET CD-ROM.
The shaded
areas show
the items
managed by
WIZARD.NET
®

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ServSwitch CX Quad IP features - front and rear
The ServSwitch CX Quad IP units pack a great deal of functionality into a compact
space. It occupies half of a single 1U rack space and presents most of its connectors
at the rear face. The smart front face features the network port and the operation
indicators.
®
INDOOR USE ONLY
5V
4.0A 412 311 210 19
816 715 614 513
OPTIONS
COMPUTER CONNECTIONSCOMPUTER CONNECTIONS
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CX Quad IP
BLACK BOX
724-746-5500
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Options port
This RS232 serial port can separately support the following functions:
• Power switching - can be configured to control multiple power switching devices.
• Remote control switching - commands can be received that will change the
channel, as necessary.
• Synchronization - allows the actions of two or more ServSwitch CX Quad IP
switches to be synchronized so that multiple computers/video screens can be
switched and accessed.
Local user port
Connect a USB keyboard and mouse, plus a video
monitor to these connectors. These allow you to
perform the initial configuration of the ServSwitch
CX Quad IP. Additionally, you can use these to locally
control the connected computer(s).
Computer ports
Each computer connects to one of these ports via
standard category 5, 5e or 6 cabling. At the other
end of the cabling a SAM (Server Access Module)
is used to provide the necessary keyboard, video
and mouse connections.
Power input
The power supply
connects here.
IP network port
The port by which global users are linked to
the ServSwitch CX Quad IP unit. This intelligent
Ethernet port can automatically sense whether
it is attached to a 10Mb or 100Mb network.
Indicators
These six indicators clearly show the key aspects of operation:
• LOC Keyboard or mouse data are being received from the local console.
• REM Keyboard or mouse data are being received from the remote console.
• VNC Indicates that a global user is connected and active.
• 100 Indicates the Ethernet network speed (10/100Mbs).
• LNK Indicates that a network link is present.
• PWR Indicates that power is present.

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7
What’s in the box
Four self-adhesive
rubber feet
What you may additionally need
Server Access Modules
One required per connected computer. There are three
different formats, depending on the required computer
connections:
PS/2-style
Connectors:Analog video, PS/2-style keyboard and
PS/2-style mouse.
USB
Connectors:Analog video and USB keyboard/mouse.
ServSwitch CX Quad IP
KV4161A – 16 computer connections, 1 local console connection, 4 global user (network) connections
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CX Quad IP
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724-746-5500
® ®
Power adapter
and country-
specific power
lead
Double unit rack brackets
Includes twelve screws
Part number: (Contact Black
Box technical support)
Single unit rack brackets
Includes four screws
Part number: (Contact Black
Box technical support)
®

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®
INDOOR USE ONLY
5V
4.0A
412 311 210 19
816 715 614 513
OPTIONS
COMPUTER CONNECTIONSCOMPUTER CONNECTIONS
INDOOR USE ONLY
5V
4.0A
412 311 210 19
816 715 614 5
13
OPTIONS
COMPUTER CONNECTIONSCOMPUTER CONNECTIONS
INDOOR USE ONLY
5V
4.0A
412 311 210 19
816 715 614 5
13
OPTIONS
COMPUTER CONNECTIONSCOMPUTER CONNECTIONS
Installation
Mounting
The ServSwitch CX Quad IP units offer three main mounting methods:
• Supplied four self-adhesive rubber feet
• Optional single unit rack brackets
• Optional double unit rack brackets
Connections
Single unit rack brackets
These two brackets (plus four screws) extend the
size of the ServSwitch CX Quad IP so that it
fills the full width of a 1U rack slot.
Double unit rack brackets
This kit comprises four brackets (plus twelve
screws) and allows two ServSwitch CX Quad
IP units to be connected side by side
and fitted into a 1U rack slot.
INDOOR USE ONLY
2 1
65
ECTIONS
5V
2.0A
16 15 14 13
OPTIONS
HT

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®
REMOTE
CONTROL
®
724-746-5500
®
Connections
The ServSwitch CX Quad IP provides a great deal of flexibility in its configurations. This chapter
details the various connections that can be made to achieve the required installation.
Global
users
page 11
Local
user
page 10
Power
in
page 13
Computer power
control switching
page 14
Computer system
(via SAM)
page 12
Connections do not need to be carried out in the order given within this guide,
however, where possible connect the power in as a final step.
LOCAL
USER
GLOBAL
USERS
POWER
IN
POWER
SWITCH
COMPUTER
SYSTEM
SAM
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IP
Remote switching
control
page 16
Multiple video
head connections
page 15

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®
Local user
A locally connected video monitor, keyboard
(and mouse) are required during the initial
configuration. These are also useful during
normal use to allow quick local control of any
connected computer systems. The ServSwitch
CX Quad IP unit directly supports USB style
keyboards and mice.
Note: Rather than connecting a separate
keyboard and mouse, you can alternatively
attach a combined keyboard and mouse
device (such as a KVM rack drawer) to just
one of the USB ports. However, the switch
will only support one logical keyboard device
and one logical mouse device.
To connect the local user port
1 Position a suitable video monitor, keyboard and mouse in the vicinity of the
ServSwitch CX Quad IP unit such that their cables will easily reach.
2 Attach the video monitor, keyboard and mouse connectors to the sockets,
collectively labelled as USER CONSOLE, at the rear of the ServSwitch CX Quad IP
unit.
5V
4.0A
12 1
16 1
OPTIONS
COMPUT
From video monitor
From USB keyboard and mouse
ServSwitch CX Quad IP
rear panel
LOCAL
USER
GLOBAL
USERS
POWER
IN
POWER
SWITCH
COMPUTER
SYSTEM
SAM
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IP

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11
®
LNK PWR
BLACK BOX
CX Quad IP
Global users (IP network port)
The ServSwitch CX Quad IP provides an
autosensing Ethernet IP port that can operate
at 10 or 100Mbps, according to the network
speed. The ServSwitch CX Quad IP is designed
to reside easily at any part of your network:
• It can be placed within the local network,
behind any firewall/router connections to
the Internet, or
• It can be placed externally to the local
network, on a separate sub-network or
with an open Internet connection.
Wherever in the network the ServSwitch CX Quad IP is situated, you will need to
determine certain configuration issues such as address allocation and/or firewall
adjustment to allow correct operation. Please refer to Networking issues within
the Configuration chapter for more details.
IMPORTANT: When an ServSwitch CX Quad IP is accessible from the public
Internet or dial up connection, you must ensure that sufficient security measures
are employed.
To connect the IP network port for global users
1 Depending upon where in the network the ServSwitch CX Quad IP is being
connected, run a category 5, 5e or 6 link cable from the appropriate hub or
router to the ServSwitch CX Quad IP unit.
2 Connect the plug of the link cable into the IP port on the front panel of the
ServSwitch CX Quad IP unit.
3 Configure the network settings as appropriate to the position of the
ServSwitch CX Quad IP within the network - see Networking issues for
details.
LOCAL
USER
GLOBAL
USERS
POWER
IN
POWER
SWITCH
COMPUTER
SYSTEM
SAM
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®
IP
Category 5, 5e or 6 cable
from LAN / network switch
ServSwitch CX Quad IP
front panel

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®
Computer system (via SAM)
Each computer system is connected to the
ServSwitch CX Quad IP unit via a Server Access
Module (SAM) and standard category 5, 5e or
6 cabling. SAMs are available in various formats
to suit differing computer system types and
their particular connector styles.
Each SAM uses Keep Alive technology to
ensure that the keyboard and mouse inputs
to the computer remain active, even when
the particular channel is not selected. This action ensures that there are no
connection delays or problems as the port is selected.
To connect a computer system
1 Ensure that power is disconnected from the ServSwitch CX Quad IP unit and
the system to be connected.
2 Locate the required SAM and attach it to the relevant sockets on the
computer system.
3 Lay a suitable length of category 5, 5e or 6 cabling between the computer
system and the ServSwitch CX Quad IP unit. The maximum length of the
cable is 32 feet (10m).
4 Attach the connector of the cable
run to the socket of the SAM.
5 At the other end of the cable run, attach the cable connector to one of the
sockets labelled COMPUTER CONNECTIONS on the rear panel of the ServSwitch
CX Quad IP unit.
Server Access
Module
Category 5, 5e or 6
cable from SAM
Category 5, 5e or 6
cable to ServSwitch CX
Quad IP
ServSwitch CX Quad IP
rear panel
Green indicator - power present
Yellow indicator - signal activity
Note: SAMs derive power from the
computer system via either the PS/2-style
keyboard or USB connector.
LOCAL
USER
GLOBAL
USERS
POWER
IN
POWER
SWITCH
COMPUTER
SYSTEM
SAM
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IP
Note: Each SAM is
specifically shaped so
that it can be secured
using a cable tie around
its middle. In this way,
two SAMs can also be
neatly joined together,
back-to-back.
Video
PS/2-style mouse
PS/2-style keyboard
USB keyboard/mouse
A range of different
connector combinations
are made available
across the SAM
formats

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



13
®
Power in connection
The ServSwitch CX Quad IP unit is powered
by the supplied 5V power adapter. There is no
on/off switch on the unit, so operation begins
as soon as a power adapter is connected.
2 Connect the IEC connector of the supplied country-specific power lead to
the socket of the power adapter.
3 Connect the power lead to a nearby main supply socket.
Note: Both the ServSwitch CX Quad IP and its power supply generate heat when
in operation and will become warm to the touch. Do not enclose them or place
them in locations where air cannot circulate to cool the equipment. Do not
operate the equipment in ambient temperatures exceeding 104ºF (40ºC). Do
not place the products in contact with equipment whose surface temperature
exceeds 104ºF (40ºC).
ServSwitch CX Quad IP
rear panel
Output lead from
power adapter
LOCAL
USER
GLOBAL
USERS
POWER
IN
POWER
SWITCH
COMPUTER
SYSTEM
SAM
®
724-746-5500
®
IP
To connect the power supply
1 Attach the output lead from the power adapter to the 5V socket on the rear
panel of the ServSwitch CX Quad IP.
5V
4.0A
12 1
16 1
OPTIONS
COMPUT

 




14
®
8
IN
IN
IN
IN
OUT
OUT
OUT
8
8
8
7
7
7
7
6
6
6
6
5
5
5
5
4
4
4
4
3
3
3
3
2
2
2
2
1
1
1
1
LOCREMVNC 100 LNK PWR
BLACKBOX
CX Quad IP
BLACKBOX
724-746-5500
®®
Power control port
The options port of the ServSwitch CX Quad
IP can be used to connect to one or more
optional power control units. This allows you to
control the mains power being supplied to the
connected computer(s) so that an authorized
user can, if necessary, perform a complete
remote cold reboot on a failed system.
The control connector of the first power switch
is attached, via serial cable, to the rear panel
of the ServSwitch CX Quad IP. Any additional power switches are then attached
via a ‘daisy-chain’ arrangement to the first power switch. Each power switch box
is then given a unique address and access to each power port (8 ports on each
power switch box) is gained using a combination of the switch box address and
the port number.
To connect and address the switch boxes
Note: The ServSwitch CX Quad IP unit can be powered on during this procedure,
however, the switch boxes should be switched off. The configuration steps below
are for one particular type of power switch. Other power switches may require
different configuration. Please refer to your power switch documentation.
1 Mount up to four switch boxes in positions where they are close to the
computer systems that they will control and not too distant from the
ServSwitch CX Quad IP unit (preferably within 2.5 metres).
2 Use a serial cable with an RJ9 and a 9-pin D-type connector (see Appendix
8for specification). Attach the RJ9 plug to the socket marked IN on the
first switch box. Attach the other end to the socket marked OPTIONS on the
ServSwitch CX Quad IP.
Power to computer
Box 2, port 6 - address: 26
Box 1
Box 2
Box 3
Box 4
Power
switch
boxes
‘Daisy-chain’
control
connections
The power ports are connected to the power inputs of each computer system
and the power switch box(es) are then connected to a mains power supply.
IMPORTANT: Power switching devices have a maximum current rating. It is
essential to ensure that the total current drawn by the equipment connected
to the power switching device does not exceed the current rating of the power
switching device. You must also ensure that the current drawn from any mains
socket does not exceed the current rating of the mains socket.
Setting up, configuring and using power switching requires three main steps:
• Connect and address the switch boxes 
• Configure the power strings
• Operate power switching via the VNC toolbar or the local Functions menu.
3 For each of the remaining switch boxes (if used), use a serial cable with RJ9
connectors at both ends (see Appendix 8 for specification). Attach one
end to the socket marked OUT of the previous box and the other end to the
socket marked IN of the next box.
4 Set the addressing switches on each switch box
using the two micro switches marked ‘Slct’ on
the front panel. The box connected directly to
the ServSwitch CX Quad IP is Box 1 and so on,
down the daisy-chain line to Box 4 at the end.
5 Attach IEC to IEC power leads between
each port and the power input socket of
each computer system that requires power
switching. Carefully note to which power
ports, on which boxes, each computer system is connected. If computer
systems have multiple power inputs, then each input must be connected via
separate ports, which can be on the same, or different boxes.
6 Connect each box to a suitable mains power input.
Now proceed to the configuration stage covered in the Power switching
configuration section within the Configuration chapter.
5V
4.0A
12 1
16 1
OPTIONS
COMPUT
ServSwitch CX Quad IP
rear panel
Serial cable to first
power switch box
Box Switch 1 Switch 2
1Off Off
2On Off
3Off On
4On On
Off = switch upwards
On = switch downwards
Switch 1 is on the left side
LOCAL
USER
GLOBAL
USERS
POWER
IN
POWER
SWITCH
COMPUTER
SYSTEM
SAM
®
724-746-5500
®
IP

 




15
®
INDOOR USE ONLY
5V
4.0A 412 311 210 19
816 715 614 513
OPTIONS
COMPUTER CONNECTIONSCOMPUTER CONNECTIONS
INDOOR USE ONLY
5V
4.0A 412 311 210 19
816 715 614 513
OPTIONS
COMPUTER CONNECTIONSCOMPUTER CONNECTIONS
SAM SAMSAM SAM
Slave ServSwitch CX Quad IP
Master ServSwitch CX Quad IP
Master monitorSlave monitor
Computers fitted
with dual video
heads
Serial
synchronization
cable
Multiple video head connections
Two or more ServSwitch CX Quad IP units can be connected
together so that they operate in a synchronized manner.
Synchronized operation is useful for applications that require
multiple video signals to be switched together. This type of
operation is usually required where each computer is fitted with
multiple video cards or video cards with multiple video heads.
Whenever an ServSwitch CX Quad IP channel is switched, it sends
an RS232 command out on its serial interface (marked OPTIONS on
the rear panel). An ServSwitch CX Quad IP will switch its channel if
it receives the same command on its serial interface. Consequently,
by linking the serial interfaces, a master unit may be made to
automatically switch one or more slave units as shown in the diagram.
Note: You must ensure that all ServSwitch CX Quad IP units have their Options serial ports
set to ‘Sync Units’ and that their baud rates are identical. These settings can be made
either via the local or global user configuration menus.
It should be noted that the synchronization cable deliberately does not have the transmit
pin of the Slave End connector linked to the receive pin of the Master End connector. To
do so would cause the Slave unit to be able to switch the Master unit. This would set up an
endless cyclical switching sequence that would prevent the ServSwitch CX Quad IP devices
from operating correctly. For more details about the serial synchronization cables, see
Appendix 8.
Notes
It is recommended that the
second SAM in each pair is a
USB-type and that it is plugged
to a vacant USB port on the host
computer to derive its power.
Pairs of SAMs can be strapped
back-to-back with cable ties to
create a tidy installation.

 




16
®
5V
4.0A
12 1
16 1
OPTIONS
COMPUT
Remote switching control
The port switching functions of the ServSwitch CX Quad
IP unit can be remotely controlled by an RS232 link to the
OPTIONS port on the rear panel.
The sending device must use the following RS232
communication settings:
Baud rate: 19200 bps
Data bits: 8
Parity: None
Stop bits: 1
No handshaking is implemented, however, valid command characters will be
echoed back to the sending device.
Note: You must ensure that the ServSwitch CX Quad IP unit has it Options serial
ports set to ‘Sync Units’. This setting (together with the baud rate selection) can
be made either via the local or global user configuration menus.
The value of the byte received via the serial link determines which computer
port should be linked through to the user port. The table given here summarizes
the valid control codes:
REMOTE
CONTROL
®
724-746-5500
®
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 0
Local user 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F 71
VNC user 1 20 21 22 23 24 25 26 27 28 29 2A 2B 2C 2D 2E 2F 72
VNC user 2 30 31 32 33 34 35 36 37 38 39 3A 3B 3C 3D 3E 3F 73
VNC user 3 40 41 42 43 44 45 46 47 48 49 4A 4B 4C 4D 4E 4F 74
VNC user 4 50 51 52 53 54 55 56 57 58 59 5A 5B 5C 5D 5E 5F 75
Host computer port/channel
(video off)
Cable from serial
control device
ServSwitch CX Quad IP
rear panel

 




17
®
Configuration
Almost all configuration and operational aspects of the ServSwitch CX Quad IP
unit are controlled via on-screen menu displays.
Overall initial configuration
When setting up a new installation, the following stages are recommended:
1 Enable the general ‘Security’ option.
With security disabled (default setting), a local or remote user attached
to the ServSwitch CX Quad IP will have full and unrestricted access to all
computers and all ServSwitch CX Quad IP settings. In larger installations,
you are strongly recommended to enable security and set up individual user
accounts with access privileges.
2 Create an ADMIN (administration) password.
All ServSwitch CX Quad IP units have a fixed user account that cannot be
deleted or renamed, called ADMIN. If you intend to use security, then it is
important to allocate a password to the ADMIN account.
3 Create user accounts and allocate access rights.
Use the ADMIN account to add user profiles, passwords and access rights
for each of the system users.
4 Provide names for computers.
When numerous computers are attached, you are strongly advised to
provide names for each, to assist with recognition.
5 Configure the required ‘Setup Options’ and ‘Global Preferences’
Use the ADMIN account to determine key ServSwitch CX Quad IP settings
and timing characteristics.
HT

 




18
®
Initial configuration
The ServSwitch CX Quad IP unit provides an initial configuration
sequence to assist you to make the necessary settings.
When the ServSwitch CX Quad IP is switched on for the first time, you
should see the unit configuration screen, as shown here 
IMPORTANT: Complete the initial IP configuration and invoke security
measures BEFORE the unit is connected to an open IP network.
If the ServSwitch CX Quad IP unit has been previously configured,
it will display either the Login dialog or the Select Host screen,
as shown here 
Admin password
Enter a password of at least six characters that has a mix of letters
and numerals. The background colour provides an indication of
password suitability and is initially red to indicate that the password is
not sufficient. When a password with reasonable strength has been
entered it will change to green.
Time and Date
Set these correctly as all entries in the activity log are time stamped.
Encryption
See Encryption settings for a description of the issues and the settings.
UseDHCP/IP address/Net Mask/Gateway
You need to either set the DHCP option to ‘Yes’ or manually enter a
valid IP address, Net mask and Gateway. See Networking issues for
more details.
VNC and HTTP ports
These should remain set to 5900 and 80, respectively, unless they
clash with an existing setup within the network. See Networking
issues for more details.
Option port (serial) details
These two items control the use of the OPTIONS port on the rear
panel of the unit. The port can either be used to control optional
power switching devices or can be used to synchronize the operation
of two separate ServSwitch CX Quad IP units.
If neither of these features are required, then you do not need to
change anything on this screen.
Secure keys generation
With every mouse move and keypress, the single dash will move
across the screen (unless the same key is pressed repeatedly).
Periodically, a new star character will be added to the bar as the
random data are accepted as part of the new encryption key. When
the bar is full, the final encryption keys for your ServSwitch CX Quad
IP will be created – this process takes roughly 30 to 40 seconds. Once
the secure keys have been calculated the ServSwitch CX Quad IP will
show either the Login dialog or Select Host screen.
1
2
3
4
Note: Screen 5 of 5 is displayed while
the secure keys are being generated.
    
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
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 
 
 
 
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 








CX Quad IP Serial Config
Options Port
Options Baud
Power Control
9600
Next
Screen3of5
    

    
  
   
    
    
 


   


  
 
 

 

 
 
 
 
 
 
 
 









If the Login is shown, enter
your ‘admin’ Username and
Password - or press twice if
none have yet been defined.
From the Select Host screen,
press to display the Main
Menu. See Main Menu for
more details.

CX Quad IP Main Menu
Functions
User Preferences
Global Preferences
Setup Options
Configuration
Back

Within the Main Menu, use the
and keys to highlight an
option, then press to select.
The Configuration option
provides access to separate
Unit, Network and Serial
Configuration screens that are
similar in function to the first
three setup screens shown on
the right.

 




19
®
   


CX Quad IP Main Menu
Functions
User Preferences
Global Preferences
Setup Options
Configuration
Back
  
 
 

 

 
 
 
 
 
 
 
 









Main menu
The main menu allows you to determine many aspects of the ServSwitch CX
Quad IP capabilities. From here you can:
• Provide names for all connected computers to allow quick recognition,
• Set individual and global settings for users,
• Run various functions, such as mouse restore operation,
• Configure unit, network and serial port settings.
To access the main menu
1 If the select host menu is not already displayed, press and hold and
then press using a keyboard attached to a ServSwitch CX Quad IP user
port.
The select host menu will be displayed:
3 Use the and keys to highlight an option, then press to select.
Default names for
each computer port
Search for a particular
computer name
Your Login name
Connection status
Port numbers
2 Press to display the main menu:
Hotkeys
Note: and are the standard hotkeys and can be altered to
avoid clashes with other devices or software. If you change the hotkeys,
remember to use the new ones in place of and when following
the instructions in this guide.
Security
Note: If the security option has been
enabled, you will be asked for a valid
user name and password before the
main menu can be displayed.
IMPORTANT: When supplied, ServSwitch CX Quad IP units have
their security features disabled, which means that any attached
users have access to all connected computers and all ServSwitch
CX Quad IP settings. You are strongly recommended to enable
the ‘Security’ feature and set an access password for the ADMIN
account.
Availability of each
computer:
Green - accessible
Red - inaccessible
Orange - an
inconsistency related
to a cascade linked
host has been detected
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Menu layout
The various menu options
are arranged as shown here 
For a description of
each option within the
Configuration menus, see
Appendix 1 for more details.
Main Menu Functions
User Preferences
Global Preferences
Setup Options
Configuration
Power Control
Restore Standard Mouse
Restore Intellimouse
Show All Users
Access Mode
Screen Saver
Confirmation Box
Mouse Switching
Screen Saver
OSD Dwell Time
User Timeout
Security
HotKeys
Auto Logout
Unit Configuration
Network Configuration
Serial Configuration
Reset Configuration