Blackbe;rry 8830 User manual

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BlackBerry 8830 Smartphone Getting Started Guide
Getting Started Guide
WELCOME...

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BlackBerry 8830 Smartphone Getting Started Guide
You have chosen one of the most powerful
business tools you can own in today’s
competitive marketplace: the BlackBerry
8830 smartphone.
The BlackBerry smartphone is a unique and
exciting business tool. Because it contains
wireless data and mobile phone services,
the activation requires a two step process.
You can also refer to the User's Guide through-
out your ownership. Enjoy your
new BlackBerry smartphone and may
your thumbs never tire!
.....to Cbeyond BeyondMobileTM
with BlackBerry® 8830
World Edition smartphone.
Thank you for your business.

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BlackBerry 8830 Smartphone Getting Started Guide 1
Step 1Charging and Turning on Your BlackBerry® Smartphone ....................3
VOICE ACTIVATION
Step 2    Activating Your Mobile Phone Service.............................................3
2  :Transferring an Existing Phone Number...........................................4
DATA ACTIVATION
Step 3  Activating Your BlackBerry Smartphone’s Data Service.....................5
  3    Using the Setup Wizard .................................................................6
3  :Using the BlackBerry Internet Service from a PC
connected to the Internet ...............................................................7
SETTING UP AND USING YOUR VOICE FEATURES
Step 4Voicemail, 3-Way Calling, Text Messaging and PIN-to-PIN . . . . . . . . . . . . . . . .8
SYNCHRONIZATION ..............................
Step 5Synchronizing Your Address Book, Calendar and more with
BlackBerry®Desktop Manager......................................................12
GLOBAL CONNECTIVITY ..........................
Step 6Connecting to a GSM network for global connectivity*....................12
* Global connectivity requires subscription to the International Data Roaming
plan for the BlackBerry 8830 smartphone.
THIS GUIDE INCLUDES INSTRUCTIONS ON
HOW TO DO THE FOLLOWING:

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features;
• EMAIL
•TEXT MESSAGING (SMS)
•PIN-TO-PIN DATA SERVICES
•ATTACHMENT VIEWING
•MOBILE PHONE WITH
NATIONAL COVERAGE
•SPEAKERPHONE
•INTERNET BROWSER
•CALENDAR
•ADDRESS BOOK
•BI-DIRECTIONAL DATA
•SYNC WITH YOUR PC
With Cbeyond BeyondVoice plus BeyondMobile you get the same mobile
services with national coverage you expect–with benefits specifically
designed for small businesses. You can:
•MAXIMIZE YOUR BEYONDVOICE PACKAGE MINUTES –unused landline minutes are applied
to mobile for free.
•SHARE MINUTES ACROSS ALL EMPLOYEES FOR FREE.
•ELIMINATE OUTRAGEOUS OVERAGE CHARGES –extra minutes are just 6 cents per minute.
•STOP PAYING ROAMING CHARGES – unlimited free domestic roaming is part of your plan.
•ADD ADDITIONAL MOBILE LINES, HANDHELDS AND MINUTES QUICKLY AND EASILY.
•USE CBEYONDONLINETM TO MANAGE YOUR ACCOUNT – anytime you need to review your bill or
make a change.
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HEADSET JACK
USB PORT
HOME SCREEN
CONVENIENCE
KEY
MENU KEY
SEND KEY
TRACKBALL
ALT KEY
Type the alternate
character on a key
LEFT SHIFT
NOTIFICATION
LED
VOLUME(+)
VOLUME(-)
ESCAPE
END CALL
BACKSPACE
ENTER
SPEAKERPHONE
RIGHT SHIFT
SYMBOLS
POWER
MUTE
BATTERY
LATCH
 smartphone
YOUR NEW

BlackBerry 8830 Smartphone Getting Started Guide
Let’s Get Started
CHARGING AND TURNING ON YOUR
Step 1 BLACKBERRY SMARTPHONE
After opening the box, insert the battery.Then remove the charger, plug it into
the BlackBerry smartphone and plug the charger into a power outlet.
ONCE CHARGED, TURN ON THE BLACKBERRY SMARTPHONE.
Note
If you have performed this step correctly, you should see a 1X (or 1XEV) next
to a telephone pole icon followed by some bars near the top of your screen.
Note
A small 1x will briefly appear. It should then change into a large 1X (or 1XEV).
If a large 1X (or 1XEV) does not appear within 5 minutes of turning on the handheld,
please call Mobile Support at 1-866-424-5100.
ACTIVATING YOUR MOBILE
Step 2   PHONE SERVICE
Unless you are transferring your phone number, your BlackBerry
smartphone’s phone service comes activated and ready to use out
of the box.
If you would like to transfer an existing phone number, follow Step 2  
ACTIVATING YOUR BLACKBERRY
Otherwise, proceed to: Step 3   SMARTPHONE'S DATA SERVICES
HINT: Before proceeding,
please make sure you are
in an area of sufficient
coverage.
You should see one or
more bars next to the
1X (or 1XEV) icon. If you
do not see at least one bar
next to the 1X (or 1XEV),
you should move to an
area where you have
better coverage before
proceeding.
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TRANSFERRING AN EXISTING PHONE NUMBER
Step 2   TO YOUR BLACKBERRY SMARTPHONE (OPTIONAL)
This step is relevant if you have an existing phone number that you would like to move
to your BlackBerry smartphone. If you want to transfer an existing phone number,
please review the instructions below and have your documentation ready before calling
Cbeyond Customer Support at 1-866-424-5100 Monday through Friday.
Note
A Number Port typically takes 2 to 5 hours to complete if all the information supplied is correct.
Incorrect or incomplete information can delay the transfer process. Incomplete information can
delay the process up to 24 hours.
YOU WILL NEED A COPY OF YOUR CURRENT SERVICE PROVIDER’S BILL TO VERIFY THE
EXACT INFORMATION LISTED BELOW:
•The name of your current service provider.
•The current, active phone number that you wish to transfer.
•The account number of your current service as it appears on your bill.
•Your name and address exactly as they each appear on your bill.
•A telephone number where you can be reached during the transfer process.
•The account password for your current service.
•Your Social Security number, tax identification number, or other information that
your current service provider can use to identify you.
Note
Do not cancel your existing phone service until you have received confirmation from Cbeyond that
your transfer has been completed.
•If you are transferring your existing mobile number over to Cbeyond, you should
maintain access to both your old phone and your new Cbeyond phone until the
transfer is complete. You may not be able to immediately receive calls on your
new phone until the transfer process is complete (this includes return calls from 911
personnel).
•(STRONGLY RECOMMENDED) You should call your previous provider once you have
confirmation from Cbeyond that your transfer is complete and you have successfully
made and received phone calls from your BlackBerry smartphone. Confirm they
have terminated your account and request a final bill. This step may save you from
potential billing disputes with your previous provider.

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BlackBerry 8830 Smartphone Getting Started Guide 5
ACTIVATING YOUR BLACKBERRY SMARTPHONE’S
Step 3   DATA SERVICES
The following instructions will assist you with configuring your BlackBerry
smartphone’s data services, including EMAIL, TEXT MESSAGING (SMS), PIN-TO-PIN
AND WEB BROWSING. You may need the following information from your email
provider: Domain, Server type, Account Name, Incoming mail server, SSL connection
requirements, and Outgoing mail server (SMTP) to complete the setup.
If your company has standardized on communication and collaboration server-side
software such as MICROSOFT EXCHANGE, LOTUS DOMINO or NOVELL GROUPWISE you can
configure the BlackBerry smartphone to use an optional BlackBerry®Enterprise Server
(software upgrade required).The BlackBerry Enterprise Server has many advantages over
the BlackBerry®Internet Service including over-the-air (OTA) wireless synchronization.
That way, your email, calendar, tasks, and notes will synchronize wirelessly without need
for the USB cable.
Note
If your company is using Microsoft Exchange, Lotus Domino or Novell GroupWise, please contact your IT
administrator before attempting to configure your your BlackBerry smartphone's data service.
If you are your company’s IT Administrator, and you are setting up the BlackBerry
Enterprise Server, please call Customer Support at 1-866-424-5100 to finalize the
configuration.
BLACKBERRY INTERNET SERVICE
The BLACKBERRY INTERNET SERVICE is useful because you can configure it to pull from
up to 10 different email accounts/ISPs (some restrictions apply) allowing your BlackBerry
smartphone to send and receive email from multiple sources (for example, business
email and personal email).
THE FOLLOWING INSTRUCTIONS WILL WALK YOU THROUGH THE SETUP WIZARD.

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ACTIVATING YOUR BLACKBERRY SMARTPHONE’S DATA
Step 3   SERVICE USING THE SETUP WIZARD. (RECOMMENDED)
The SETUP WIZARD is designed to help you learn about typing, change options to
personalize your BlackBerry®smartphone and setup one or more email addresses.
The setup wizard takes approximately 10 minutes to complete.
•In the setup wizard dialog box, roll the trackball to highlight RUN SETUP WIZARD.
•Click the trackball.
•Read the setup wizard introduction.
•Roll the trackball to highlight NEXT and click the trackball.
•The setup wizard will navigate you through selecting your display language, setting
your Time Zone and Time Format, entering owner information, as well as providing
helpful information along the way.
•Roll the trackball to highlight NEXT and click the trackball after each page.
•When you reach the Email setup options, select I WANT TO CREATE OR ADD AN EMAIL
ADDRESS option.
•Roll the trackball to highlight NEXT and click the trackball.
•Click NEXT.
• If necessary, click UPDATE NOW.
• Click CREATE NEW ACCOUNT.
•To accept the terms of the license agreement, select YES
under the statement I HAVE READ AND UNDERSTAND THE END
USER AGREEMENT.
•Then click I AGREE - In the fields provided, create a personal
user login & password. (Password must be six or more characters).
•Click NEXT - Record your newly created personal user login and
password in a safe place.
•Enter your full EMAIL ADDRESS and corresponding PASSWORD.
Note
After a successful email configuration, you will receive a confirmation message in a pop-up and
as a message in your BlackBerry smartphone.
•Click OK - Continue the process of adding email accounts by selecting ADD AN EMAIL
ACCOUNT until you've added all accounts whose messages you would like to receive.
•To return to the setup wizard, click LOG OUT or CLOSE.
YOU CAN BEGIN USING THE DATA SERVICES, INCLUDING EMAIL.
HINT: You should send
yourself an email upon
completion of this process.
You should see the mes-
sage sent correctly with
a check mark icon next
to the outbound email
message and you should
receive the email shortly
thereafter.

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BlackBerry 8830 Smartphone Getting Started Guide
ACTIVATING YOUR BLACKBERRY SMARTPHONE’S DATA
Step 3   SERVICE USING THE BLACKBERRY INTERNET SERVICE
FROM A PC CONNECTED TO THE INTERNET. (OPTIONAL)
The CBEYOND co-branded BLACKBERRY INTERNET SERVICE allows you to manage your
BlackBerry email account and preferences using a WEB BROWSER (Internet Explorer 5.0
or higher recommended) on a standard PC.
Note
If you select this option, you will still be prompted to use the setup wizard on the BlackBerry smartphone.
YOU CAN ACCESS THE BLACKBERRY INTERNET SERVICE ONE OF TWO WAYS:
•Click the CREATE NEW ACCOUNT button. The ACCOUNT SETUP
screen should appear.
•Read and accept the legal agreement terms and conditions by
clicking on the I AGREE button.
•ENTER your PIN & IMEI / ESN and click SUBMIT.
•Follow the on-screen instructions that tell you how to select a
unique USER ID and CREATE A PASSWORD.
Note
Record this information someplace for future reference as you will likely be logging
in from time to time to manage your account.
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1
Go to CbeyondOnline.net
and select MANAGE BLACKBERRY.
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From your PC’s browser, go to:
http://www.cbeyond.net/beyondmobile/BIS.
HINT: You can
find your PIN
and ESN numbers
on your smartphone
by selecting the Options
icon which looks like a
wrench. Scroll down to
Status. You will see your
8-digit PIN number and
your 11-digit ESN (select
the dec number).

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SETTING UP AND USING YOUR VOICE AND TEXT
Step 4 MESSAGING FEATURES (INCLUDING VOICEMAIL)
YOUR BLACKBERRY SMARTPHONE HAS ALL THE VOICE FEATURES YOU NEED TO MANAGE
YOUR BUSINESS INCLUDING:
CALLER ID •CALL WAITING •3-WAY CALLING •TEXT MESSAGING (SMS)
Your smartphone has come equipped with a voice mailbox that
integrates your office and your mobile voicemail into a single voice
mailbox. Use the FIND-IT-FAST Answer Center on CbeyondOnline and
search for "integrated voicemail" for more details.
TO SET UP YOUR VOICEMAIL:
•Hold down the
1
key.
- OR -
•From the Home screen, click the CALL LOG ICON,
click TRACKBALL and select CALL VOICEMAIL.
Note
You can also access your voicemail from a landline by dialing its phone number and pressing *
when it answers and then entering your passcode followed by #.
LISTENING TO YOUR VOICEMAIL MESSAGES
•Your BlackBerry smartphone indicates that you have received voicemail with an
audible beep as well as an icon of a cassette tape towards the top of the Home
screen.
•On the HOME SCREEN, click the CALL LOG icon or hold down the
1
key.
•Click TRACKBALL and select CALL VOICE MAIL.
•Follow the voice prompt instructions at the end of the message to manage your
voicemail, you can SAVE, FORWARD, REPLY, DELETE, REPLAY and more, based on
numerical commands the voice prompt will explain to you.

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BlackBerry 8830 Smartphone Getting Started Guide
USING CALL WAITING
When you are on a call and a new call comes in, you will hear an audible beep and the
screen will display two options:
•ANSWER.
•IGNORE (this sends the call into your voicemail).
If you decide to answer the new incoming call, you can return
to your original call by clicking the trackball and selecting FLASH.
As long as both callers remain on the line, you can continue
using the FLASH command to toggle back and forth between
callers.
USING 3-WAY CALLING
TO INITIATE A 3-WAY CALL from the home screen,
•Click the CALL LOG ICON.
•Place the COMMAND LINE PROMPT in the empty area just
below MY NUMBER, then call the first party by entering
the phone number in the command line or select the
first person from your address book or recently called list.
•Once the session is established, click the MENU KEY and select CONFERENCE CALL.
•Select the SECOND PARTY from your ADDRESS BOOK or click [USE ONCE] and
enter the phone number.
•Once the second party answers, click the TRACKBALL and select
FLASH to complete the 3-WAY call.
Note
Once the 3-way call is established, either party can drop the call and you will remain
connected with the remaining party.
TURN ON AND OFF SPEAKERPHONE
•To TURN ON speakerphone, during a call, press the SPEAKERPHONE KEY.
•To TURN OFF speakerphone, during a call, press the SPEAKERPHONE KEY AGAIN.
WARNING
Do not hold the BlackBerry smartphone near your ear while you use speakerphone. Hearing damage
could occur. See the BlackBerry Safety and Product Information Booklet for more information about
using the speakerphone safely.
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HINT: Using the hands-
free earbud for this process
is much easier because
you can listen to the voice
prompts and press buttons
without having to pull the
phone away from your ear.
Just plug in the hands-free
earbud into your BlackBerry
smartphone on the top left
side of the smartphone and
place the earbud speaker in
your ear.

USING TEXT MESSAGING (SMS)
•Use your address book, select a CONTACT NAME and then select SMS after pressing
the MENU KEY. If you have a contact with multiple phone numbers listed in the
entry, the BlackBerry smartphone will ask you to verify to which phone number you
want to send.
•Alternatively, from the MESSAGES area you can click the MENU KEY and select
"COMPOSE SMS".
Note
With SMS text messaging, you are limited to 160 characters, total, including spaces and punctuation if sending
to a mobile phone. You are limited to 133 characters, total, including spaces and punctuation if sending to an
email address. Typically, only mobile phones are capable of receiving SMS messages so you will want to verify
the device type of the recipient before sending.
USING PIN-TO-PIN MESSAGING
PIN-TO-PIN is a unique messaging feature of the BlackBerry smartphone that allows
you to send messages (without the character length limits found using SMS) directly
to another BlackBerry smartphone user. It is sort of like an INSTANT MESSAGE that
works only with the BlackBerry smartphone. This unique feature allows you to verify
that the message was received by the recipient’s device as your inbox will show the
sent message with a check next to it and once the recipient’s handheld acknowledges
receipt, a small D(for DELIVERED) will appear near the check mark.
Note
It is a good idea to collect the PIN numbers of the BlackBerry smartphones that you would like to PIN-to-PIN
message and then pre-program into your device prior to sending the PIN message.
•Use your address book, select a contact name and then select PIN by pressing the
trackball and selecting from the MENU OPTIONS. Then type your message and click
the trackball and select SEND.
•Alternatively, from the MESSAGES area you can click the MENU KEY and select
"COMPOSE PIN".
Note
With PIN-to-PIN messaging, you are sending a message directly from one BlackBerry smartphone to another,
by-passing the email and SMS network.
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BlackBerry 8830 Smartphone Getting Started Guide
SYNCHRONIZING YOUR ADDRESS BOOK, CALENDAR
Step 5 AND MORE WITH BLACKBERRY®DESKTOP SOFTWARE
Get the most out of your BlackBerry smartphone with BLACKBERRY DESKTOP
SOFTWARE - an integrated suite of applications that manages the link between your
BlackBerry smartphone and your email account, organizer and more.
BLACKBERRY DESKTOP SOFTWARE RUNS ON YOUR DESKTOP PC. IT LETS YOU:
•Synchronize your email and organizer information (calendar, contacts, memos and
tasks) between your BlackBerry smartphone and your PC.
•Load new applications and upgrades from your PC to the BlackBerry smartphone.
•Back up any important information from the smartphone to your PC or restore
previously-saved files back to your BlackBerry smartphone.
•Transfer files between your computer and your BlackBerry smartphone’s internal
memory or optional media card external memory.
•Use the BlackBerry Desktop MEDIA MANAGER that comes with your smartphone for
converting and transferring your music and video files to your smartphone.
•Migrate data from a BlackBerry smartphone, Palm ®Treo or Windows Mobile™-based
device to a new BlackBerry smartphone.
TO RUN BLACKBERRY DESKTOP SOFTWARE, YOU WILL NEED THE FOLLOWING:
•An Internet/email-enabled computer with an Intel®486 or higher processor.
•One available USB or serial port.
•The Microsoft®Windows®Operating System in one of these versions:
With a USB port: Windows 2000, Windows XP and Windows Vista,
including x64 bit support.
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ORGANIZERS SUPPORTED
•Microsoft Outlook®2000, Outlook 2002, Outlook XP, Outlook 2003 or
Outlook 2007
•Lotus Notes®5.0.6 or later, 6.0, 6.5, 7.0
•ACT!®4.0.2, 5.0 (2000), 6.0
•Lotus Organizer®6.1
•Microsoft Outlook Express 5.0, 6.0
•Novell®GroupWise®6.0.1, 6.5.4 or higher and 7.0
•ASCII Importer/Exporter
INSTALL SYNCHRONIZATION SOFTWARE BEFORE CONNECTING YOUR
BLACKBERRY SMARTPHONE TO YOUR PC
•Use the USB cable located in the shipping box and connect
with an open USB slot on your PC.
•Install the BLACKBERRY DESKTOP SOFTWARE CD and follow the
instructions and answer the questions it asks you during the
installation process.
• The software will ask you to identify your primary PIM
and request which features you want to synchronize (for
example, you can configure it to sync your address book and
calendar, but not memos or tasks).
• Now you can connect your BlackBerry smartphone to the USB
or serial port cable connected to your PC.
• It will also ask you when you want to synchronize -
automatically or manually when you plug in the BlackBerry
smartphone to the computer via USB cable.
• Select BLACKBERRY DESKTOP and click SYNCHRONIZE to
initiate synchronization.
Note
If you have placed a security password on your handheld, you will be prompted to
enter it on the PC before proceeding to sync command.
HINT: Yuu should make
a backup of your PIM
data before attempting to
synchronize for the first
time.
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BlackBerry 8830 Smartphone Getting Started Guide
CONNECTING TO A GSM NETWORK FOR GLOBAL
Step 6 GLOBAL CONNECTIVITY
When traveling outside North America, your BlackBerry smartphone is designed to
connect automatically to an appropriate CDMA network or GSM network in global
roaming mode.
Cbeyond has pre-inserted a SIM card which is necessary for connectivity to GSM
networks. If you ordered International Roaming at the time of purchase, your device
is ready to be used Internationally. If you need to order International Roaming, please
call 1-866-424-5100 at least 7 business days prior to your international trip.
Note
Both voice and data services must be activated in the U.S. prior to traveling internationally or the device
will not function properly.
For more information about global roaming and a complete list of rates and data
availability by country, go to the CbeyondOnline FIND-IT-FAST Answer Center and
search on keywords “Blackberry International Roaming”.
Research In Motion, the RIM logo, BlackBerry,
the BlackBerry logo and SureType are registered
with the U.S. Patent and Trademark Office and
may be pending or registered in other countries
- these and other marks of Research In Motion
Limited are used under license.
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CONTACTING CBEYOND CUSTOMER SUPPORT
For questions, please access the
Cbeyond Online FIND-IT-FAST Answer Center
at www.cbeyondonline.net
or call
Cbeyond Customer Support at
1-866-424-5100,
or email
[e-mail]
Part Number: BB8830GSG-0907
OTHER QUESTIONS?
If you have other questions, please refer to the BlackBerry
Frequently Asked Questions (FAQ) located at:
www.cbeyond.net/beyondmobile/blackberry8830