Blackbe;rry 8830 User manual

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BlackBerry 8830 Smartphone Getting Started Guide
Getting Started Guide
WELCOME...

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BlackBerry 8830 Smartphone Getting Started Guide
You have chosen one of the most powerful
business tools you can own in today’s
competitive marketplace: the BlackBerry
8830 smartphone.
The BlackBerry smartphone is a unique and
exciting business tool. Because it contains
wireless data and mobile phone services,
the activation requires a two step process.
You can also refer to the User's Guide through-
out your ownership. Enjoy your
new BlackBerry smartphone and may
your thumbs never tire!
.....to Cbeyond BeyondMobileTM
with BlackBerry® 8830
World Edition smartphone.
Thank you for your business.

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BlackBerry 8830 Smartphone Getting Started Guide 1
Step 1Charging and Turning on Your BlackBerry® Smartphone ....................3
VOICE ACTIVATION
Step 2    Activating Your Mobile Phone Service.............................................3
2  :Transferring an Existing Phone Number...........................................4
DATA ACTIVATION
Step 3  Activating Your BlackBerry Smartphone’s Data Service.....................5
  3    Using the Setup Wizard .................................................................6
3  :Using the BlackBerry Internet Service from a PC
connected to the Internet ...............................................................7
SETTING UP AND USING YOUR VOICE FEATURES
Step 4Voicemail, 3-Way Calling, Text Messaging and PIN-to-PIN . . . . . . . . . . . . . . . .8
SYNCHRONIZATION ..............................
Step 5Synchronizing Your Address Book, Calendar and more with
BlackBerry®Desktop Manager......................................................12
GLOBAL CONNECTIVITY ..........................
Step 6Connecting to a GSM network for global connectivity*....................12
* Global connectivity requires subscription to the International Data Roaming
plan for the BlackBerry 8830 smartphone.
THIS GUIDE INCLUDES INSTRUCTIONS ON
HOW TO DO THE FOLLOWING:

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features;
• EMAIL
•TEXT MESSAGING (SMS)
•PIN-TO-PIN DATA SERVICES
•ATTACHMENT VIEWING
•MOBILE PHONE WITH
NATIONAL COVERAGE
•SPEAKERPHONE
•INTERNET BROWSER
•CALENDAR
•ADDRESS BOOK
•BI-DIRECTIONAL DATA
•SYNC WITH YOUR PC
With Cbeyond BeyondVoice plus BeyondMobile you get the same mobile
services with national coverage you expect–with benefits specifically
designed for small businesses. You can:
•MAXIMIZE YOUR BEYONDVOICE PACKAGE MINUTES –unused landline minutes are applied
to mobile for free.
•SHARE MINUTES ACROSS ALL EMPLOYEES FOR FREE.
•ELIMINATE OUTRAGEOUS OVERAGE CHARGES –extra minutes are just 6 cents per minute.
•STOP PAYING ROAMING CHARGES – unlimited free domestic roaming is part of your plan.
•ADD ADDITIONAL MOBILE LINES, HANDHELDS AND MINUTES QUICKLY AND EASILY.
•USE CBEYONDONLINETM TO MANAGE YOUR ACCOUNT – anytime you need to review your bill or
make a change.
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HEADSET JACK
USB PORT
HOME SCREEN
CONVENIENCE
KEY
MENU KEY
SEND KEY
TRACKBALL
ALT KEY
Type the alternate
character on a key
LEFT SHIFT
NOTIFICATION
LED
VOLUME(+)
VOLUME(-)
ESCAPE
END CALL
BACKSPACE
ENTER
SPEAKERPHONE
RIGHT SHIFT
SYMBOLS
POWER
MUTE
BATTERY
LATCH
 smartphone
YOUR NEW

BlackBerry 8830 Smartphone Getting Started Guide
Let’s Get Started
CHARGING AND TURNING ON YOUR
Step 1 BLACKBERRY SMARTPHONE
After opening the box, insert the battery.Then remove the charger, plug it into
the BlackBerry smartphone and plug the charger into a power outlet.
ONCE CHARGED, TURN ON THE BLACKBERRY SMARTPHONE.
Note
If you have performed this step correctly, you should see a 1X (or 1XEV) next
to a telephone pole icon followed by some bars near the top of your screen.
Note
A small 1x will briefly appear. It should then change into a large 1X (or 1XEV).
If a large 1X (or 1XEV) does not appear within 5 minutes of turning on the handheld,
please call Mobile Support at 1-866-424-5100.
ACTIVATING YOUR MOBILE
Step 2   PHONE SERVICE
Unless you are transferring your phone number, your BlackBerry
smartphone’s phone service comes activated and ready to use out
of the box.
If you would like to transfer an existing phone number, follow Step 2  
ACTIVATING YOUR BLACKBERRY
Otherwise, proceed to: Step 3   SMARTPHONE'S DATA SERVICES
HINT: Before proceeding,
please make sure you are
in an area of sufficient
coverage.
You should see one or
more bars next to the
1X (or 1XEV) icon. If you
do not see at least one bar
next to the 1X (or 1XEV),
you should move to an
area where you have
better coverage before
proceeding.
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TRANSFERRING AN EXISTING PHONE NUMBER
Step 2   TO YOUR BLACKBERRY SMARTPHONE (OPTIONAL)
This step is relevant if you have an existing phone number that you would like to move
to your BlackBerry smartphone. If you want to transfer an existing phone number,
please review the instructions below and have your documentation ready before calling
Cbeyond Customer Support at 1-866-424-5100 Monday through Friday.
Note
A Number Port typically takes 2 to 5 hours to complete if all the information supplied is correct.
Incorrect or incomplete information can delay the transfer process. Incomplete information can
delay the process up to 24 hours.
YOU WILL NEED A COPY OF YOUR CURRENT SERVICE PROVIDER’S BILL TO VERIFY THE
EXACT INFORMATION LISTED BELOW:
•The name of your current service provider.
•The current, active phone number that you wish to transfer.
•The account number of your current service as it appears on your bill.
•Your name and address exactly as they each appear on your bill.
•A telephone number where you can be reached during the transfer process.
•The account password for your current service.
•Your Social Security number, tax identification number, or other information that
your current service provider can use to identify you.
Note
Do not cancel your existing phone service until you have received confirmation from Cbeyond that
your transfer has been completed.
•If you are transferring your existing mobile number over to Cbeyond, you should
maintain access to both your old phone and your new Cbeyond phone until the
transfer is complete. You may not be able to immediately receive calls on your
new phone until the transfer process is complete (this includes return calls from 911
personnel).
•(STRONGLY RECOMMENDED) You should call your previous provider once you have
confirmation from Cbeyond that your transfer is complete and you have successfully
made and received phone calls from your BlackBerry smartphone. Confirm they
have terminated your account and request a final bill. This step may save you from
potential billing disputes with your previous provider.

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BlackBerry 8830 Smartphone Getting Started Guide 5
ACTIVATING YOUR BLACKBERRY SMARTPHONE’S
Step 3   DATA SERVICES
The following instructions will assist you with configuring your BlackBerry
smartphone’s data services, including EMAIL, TEXT MESSAGING (SMS), PIN-TO-PIN
AND WEB BROWSING. You may need the following information from your email
provider: Domain, Server type, Account Name, Incoming mail server, SSL connection
requirements, and Outgoing mail server (SMTP) to complete the setup.
If your company has standardized on communication and collaboration server-side
software such as MICROSOFT EXCHANGE, LOTUS DOMINO or NOVELL GROUPWISE you can
configure the BlackBerry smartphone to use an optional BlackBerry®Enterprise Server
(software upgrade required).The BlackBerry Enterprise Server has many advantages over
the BlackBerry®Internet Service including over-the-air (OTA) wireless synchronization.
That way, your email, calendar, tasks, and notes will synchronize wirelessly without need
for the USB cable.
Note
If your company is using Microsoft Exchange, Lotus Domino or Novell GroupWise, please contact your IT
administrator before attempting to configure your your BlackBerry smartphone's data service.
If you are your company’s IT Administrator, and you are setting up the BlackBerry
Enterprise Server, please call Customer Support at 1-866-424-5100 to finalize the
configuration.
BLACKBERRY INTERNET SERVICE
The BLACKBERRY INTERNET SERVICE is useful because you can configure it to pull from
up to 10 different email accounts/ISPs (some restrictions apply) allowing your BlackBerry
smartphone to send and receive email from multiple sources (for example, business
email and personal email).
THE FOLLOWING INSTRUCTIONS WILL WALK YOU THROUGH THE SETUP WIZARD.

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ACTIVATING YOUR BLACKBERRY SMARTPHONE’S DATA
Step 3   SERVICE USING THE SETUP WIZARD. (RECOMMENDED)
The SETUP WIZARD is designed to help you learn about typing, change options to
personalize your BlackBerry®smartphone and setup one or more email addresses.
The setup wizard takes approximately 10 minutes to complete.
•In the setup wizard dialog box, roll the trackball to highlight RUN SETUP WIZARD.
•Click the trackball.
•Read the setup wizard introduction.
•Roll the trackball to highlight NEXT and click the trackball.
•The setup wizard will navigate you through selecting your display language, setting
your Time Zone and Time Format, entering owner information, as well as providing
helpful information along the way.
•Roll the trackball to highlight NEXT and click the trackball after each page.
•When you reach the Email setup options, select I WANT TO CREATE OR ADD AN EMAIL
ADDRESS option.
•Roll the trackball to highlight NEXT and click the trackball.
•Click NEXT.
• If necessary, click UPDATE NOW.
• Click CREATE NEW ACCOUNT.
•To accept the terms of the license agreement, select YES
under the statement I HAVE READ AND UNDERSTAND THE END
USER AGREEMENT.
•Then click I AGREE - In the fields provided, create a personal
user login & password. (Password must be six or more characters).
•Click NEXT - Record your newly created personal user login and
password in a safe place.
•Enter your full EMAIL ADDRESS and corresponding PASSWORD.
Note
After a successful email configuration, you will receive a confirmation message in a pop-up and
as a message in your BlackBerry smartphone.
•Click OK - Continue the process of adding email accounts by selecting ADD AN EMAIL
ACCOUNT until you've added all accounts whose messages you would like to receive.
•To return to the setup wizard, click LOG OUT or CLOSE.
YOU CAN BEGIN USING THE DATA SERVICES, INCLUDING EMAIL.
HINT: You should send
yourself an email upon
completion of this process.
You should see the mes-
sage sent correctly with
a check mark icon next
to the outbound email
message and you should
receive the email shortly
thereafter.

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BlackBerry 8830 Smartphone Getting Started Guide
ACTIVATING YOUR BLACKBERRY SMARTPHONE’S DATA
Step 3   SERVICE USING THE BLACKBERRY INTERNET SERVICE
FROM A PC CONNECTED TO THE INTERNET. (OPTIONAL)
The CBEYOND co-branded BLACKBERRY INTERNET SERVICE allows you to manage your
BlackBerry email account and preferences using a WEB BROWSER (Internet Explorer 5.0
or higher recommended) on a standard PC.
Note
If you select this option, you will still be prompted to use the setup wizard on the BlackBerry smartphone.
YOU CAN ACCESS THE BLACKBERRY INTERNET SERVICE ONE OF TWO WAYS:
•Click the CREATE NEW ACCOUNT button. The ACCOUNT SETUP
screen should appear.
•Read and accept the legal agreement terms and conditions by
clicking on the I AGREE button.
•ENTER your PIN & IMEI / ESN and click SUBMIT.
•Follow the on-screen instructions that tell you how to select a
unique USER ID and CREATE A PASSWORD.
Note
Record this information someplace for future reference as you will likely be logging
in from time to time to manage your account.
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1
Go to CbeyondOnline.net
and select MANAGE BLACKBERRY.
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From your PC’s browser, go to:
http://www.cbeyond.net/beyondmobile/BIS.
HINT: You can
find your PIN
and ESN numbers
on your smartphone
by selecting the Options
icon which looks like a
wrench. Scroll down to
Status. You will see your
8-digit PIN number and
your 11-digit ESN (select
the dec number).

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SETTING UP AND USING YOUR VOICE AND TEXT
Step 4 MESSAGING FEATURES (INCLUDING VOICEMAIL)
YOUR BLACKBERRY SMARTPHONE HAS ALL THE VOICE FEATURES YOU NEED TO MANAGE
YOUR BUSINESS INCLUDING:
CALLER ID •CALL WAITING •3-WAY CALLING •TEXT MESSAGING (SMS)
Your smartphone has come equipped with a voice mailbox that
integrates your office and your mobile voicemail into a single voice
mailbox. Use the FIND-IT-FAST Answer Center on CbeyondOnline and
search for "integrated voicemail" for more details.
TO SET UP YOUR VOICEMAIL:
•Hold down the
1
key.
- OR -
•From the Home screen, click the CALL LOG ICON,
click TRACKBALL and select CALL VOICEMAIL.
Note
You can also access your voicemail from a landline by dialing its phone number and pressing *
when it answers and then entering your passcode followed by #.
LISTENING TO YOUR VOICEMAIL MESSAGES
•Your BlackBerry smartphone indicates that you have received voicemail with an
audible beep as well as an icon of a cassette tape towards the top of the Home
screen.
•On the HOME SCREEN, click the CALL LOG icon or hold down the
1
key.
•Click TRACKBALL and select CALL VOICE MAIL.
•Follow the voice prompt instructions at the end of the message to manage your
voicemail, you can SAVE, FORWARD, REPLY, DELETE, REPLAY and more, based on
numerical commands the voice prompt will explain to you.