Blackbe;rry BOLD 9650 - V 6.0 User manual

BlackBerry Bold 9650 Smartphone
Version: 6.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-941426-1201090435-001

Contents
Quick Help.................................................................................................................................................................................................................................................. 9
Top 10.......................................................................................................................................................................................................................................................... 9
Getting to know your smartphone........................................................................................................................................................................................................... 13
Tips............................................................................................................................................................................................................................................................... 19
Make it yours.............................................................................................................................................................................................................................................. 24
Shortcuts..................................................................................................................................................................................................................................................... 31
Phone shortcuts.......................................................................................................................................................................................................................................... 31
Message shortcuts..................................................................................................................................................................................................................................... 31
File and attachment shortcuts.................................................................................................................................................................................................................. 32
Typing shortcuts......................................................................................................................................................................................................................................... 33
Media shortcuts.......................................................................................................................................................................................................................................... 34
Browser shortcuts....................................................................................................................................................................................................................................... 35
Calendar shortcuts..................................................................................................................................................................................................................................... 36
Search shortcuts......................................................................................................................................................................................................................................... 36
Troubleshooting: Shortcuts....................................................................................................................................................................................................................... 37
Phone........................................................................................................................................................................................................................................................... 38
Phone basics............................................................................................................................................................................................................................................... 38
Emergency calls.......................................................................................................................................................................................................................................... 41
Volume......................................................................................................................................................................................................................................................... 41
Voice mail.................................................................................................................................................................................................................................................... 42
Speed dial.................................................................................................................................................................................................................................................... 43
Call waiting, call forwarding, and call blocking...................................................................................................................................................................................... 44
Fixed dialing and smart dialing................................................................................................................................................................................................................ 46
Conference calls......................................................................................................................................................................................................................................... 48
Call logs....................................................................................................................................................................................................................................................... 49
Multiple phone numbers........................................................................................................................................................................................................................... 50
Phone options............................................................................................................................................................................................................................................. 51
Phone shortcuts.......................................................................................................................................................................................................................................... 53
Troubleshooting: Phone............................................................................................................................................................................................................................ 54
Voice commands........................................................................................................................................................................................................................................ 56
Perform an action using a voice command............................................................................................................................................................................................. 56
Available voice commands........................................................................................................................................................................................................................ 56
Change the language for voice commands............................................................................................................................................................................................ 57
Turn off choice lists for voice commands................................................................................................................................................................................................ 57
Change the options for voice prompts.................................................................................................................................................................................................... 57
Improve voice recognition......................................................................................................................................................................................................................... 58
Troubleshooting: Voice dialing................................................................................................................................................................................................................. 58

Messages..................................................................................................................................................................................................................................................... 59
Email............................................................................................................................................................................................................................................................ 59
PIN messages............................................................................................................................................................................................................................................. 74
Text messages............................................................................................................................................................................................................................................ 79
Security options for messages.................................................................................................................................................................................................................. 87
Attachments............................................................................................................................................................................................................................................... 88
S/MIME-protected messages................................................................................................................................................................................................................... 90
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 96
PGP protected messages.......................................................................................................................................................................................................................... 96
Message shortcuts..................................................................................................................................................................................................................................... 102
File and attachment shortcuts.................................................................................................................................................................................................................. 103
Troubleshooting: Messages...................................................................................................................................................................................................................... 104
Files.............................................................................................................................................................................................................................................................. 109
File basics.................................................................................................................................................................................................................................................... 109
Managing files and attachments............................................................................................................................................................................................................. 111
File and attachment shortcuts.................................................................................................................................................................................................................. 114
Troubleshooting: Attachments................................................................................................................................................................................................................. 114
Media........................................................................................................................................................................................................................................................... 116
Music........................................................................................................................................................................................................................................................... 116
Podcasts...................................................................................................................................................................................................................................................... 119
Videos.......................................................................................................................................................................................................................................................... 120
Video camera.............................................................................................................................................................................................................................................. 122
Camera........................................................................................................................................................................................................................................................ 123
Pictures........................................................................................................................................................................................................................................................ 125
Voice notes.................................................................................................................................................................................................................................................. 127
Ring Tones.................................................................................................................................................................................................................................................. 128
Media storage............................................................................................................................................................................................................................................. 130
Transferring and downloading media files............................................................................................................................................................................................. 133
Supported audio and video file formats.................................................................................................................................................................................................. 134
Media shortcuts.......................................................................................................................................................................................................................................... 135
Troubleshooting: Media............................................................................................................................................................................................................................. 136
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 139
About ring tones, sounds, and alerts....................................................................................................................................................................................................... 139
Change your ring tone, notifiers, or reminders....................................................................................................................................................................................... 139
Add a custom profile.................................................................................................................................................................................................................................. 140
Add a contact alert..................................................................................................................................................................................................................................... 140
Silence your device.................................................................................................................................................................................................................................... 140
Flashing LED............................................................................................................................................................................................................................................... 141

Change alarm notification options.......................................................................................................................................................................................................... 141
Turn on event sounds................................................................................................................................................................................................................................ 141
Troubleshooting: Ring tones, sounds, and alerts................................................................................................................................................................................... 142
Browser........................................................................................................................................................................................................................................................ 143
Browser basics............................................................................................................................................................................................................................................ 143
Browser bookmarks.................................................................................................................................................................................................................................... 146
RSS feeds.................................................................................................................................................................................................................................................... 147
Browser options.......................................................................................................................................................................................................................................... 148
Browser security......................................................................................................................................................................................................................................... 150
Browser push.............................................................................................................................................................................................................................................. 152
Browser shortcuts....................................................................................................................................................................................................................................... 153
Troubleshooting: Browser......................................................................................................................................................................................................................... 154
Calendar...................................................................................................................................................................................................................................................... 155
Calendar basics.......................................................................................................................................................................................................................................... 155
Meetings..................................................................................................................................................................................................................................................... 156
Conference call meetings......................................................................................................................................................................................................................... 158
Synchronizing calendar............................................................................................................................................................................................................................. 160
Calendar options........................................................................................................................................................................................................................................ 162
Calendar shortcuts..................................................................................................................................................................................................................................... 163
Troubleshooting: Calendar........................................................................................................................................................................................................................ 164
Contacts...................................................................................................................................................................................................................................................... 166
Contact basics............................................................................................................................................................................................................................................ 166
Customizing contacts................................................................................................................................................................................................................................ 167
Synchronizing contacts............................................................................................................................................................................................................................. 169
Personal distribution lists.......................................................................................................................................................................................................................... 171
Multiple contact lists................................................................................................................................................................................................................................. 172
Contact list options.................................................................................................................................................................................................................................... 172
Troubleshooting: Contacts........................................................................................................................................................................................................................ 173
Clock............................................................................................................................................................................................................................................................ 174
Set the date and time................................................................................................................................................................................................................................ 174
Change what appears on the screen when your device is charging................................................................................................................................................... 174
Change the clock face............................................................................................................................................................................................................................... 174
Display a second time zone on the clock................................................................................................................................................................................................ 175
Turn on the alarm....................................................................................................................................................................................................................................... 175
Silence the alarm....................................................................................................................................................................................................................................... 175
Change alarm notification options.......................................................................................................................................................................................................... 175
Turn on bedside clock mode..................................................................................................................................................................................................................... 176
Set options for bedside clock mode......................................................................................................................................................................................................... 176

Use the stopwatch..................................................................................................................................................................................................................................... 176
Use the timer.............................................................................................................................................................................................................................................. 176
Change timer notification options........................................................................................................................................................................................................... 177
Troubleshooting: Clock.............................................................................................................................................................................................................................. 177
Tasks and memos....................................................................................................................................................................................................................................... 178
Create a task or memo.............................................................................................................................................................................................................................. 178
Send a task or memo................................................................................................................................................................................................................................. 178
Change or delete a task or memo............................................................................................................................................................................................................ 178
Change the status of a task...................................................................................................................................................................................................................... 178
Hide completed tasks................................................................................................................................................................................................................................ 179
Show tasks in the calendar....................................................................................................................................................................................................................... 179
Synchronizing tasks and memos.............................................................................................................................................................................................................. 179
About categories........................................................................................................................................................................................................................................ 181
Categorize a contact, task, or memo........................................................................................................................................................................................................ 181
Create a category for contacts, tasks, or memos.................................................................................................................................................................................... 181
Turn off the prompt that appears before you delete items................................................................................................................................................................... 182
Typing.......................................................................................................................................................................................................................................................... 183
Typing basics.............................................................................................................................................................................................................................................. 183
Typing input methods................................................................................................................................................................................................................................ 184
Typing options............................................................................................................................................................................................................................................ 184
Spelling checker......................................................................................................................................................................................................................................... 185
Custom dictionary...................................................................................................................................................................................................................................... 186
AutoText...................................................................................................................................................................................................................................................... 187
Typing shortcuts......................................................................................................................................................................................................................................... 188
Troubleshooting: Typing............................................................................................................................................................................................................................ 189
Keyboard..................................................................................................................................................................................................................................................... 190
Change the keyboard layout..................................................................................................................................................................................................................... 190
Assign an application to a Convenience key.......................................................................................................................................................................................... 190
Change the default currency symbol....................................................................................................................................................................................................... 190
Set the cursor speed.................................................................................................................................................................................................................................. 190
Turn on key tones....................................................................................................................................................................................................................................... 190
Set the trackpad sensitivity....................................................................................................................................................................................................................... 191
Turn off trackpad sounds........................................................................................................................................................................................................................... 191
Troubleshooting: Keyboard....................................................................................................................................................................................................................... 191
Language..................................................................................................................................................................................................................................................... 192
About typing input languages.................................................................................................................................................................................................................. 192
Change the language................................................................................................................................................................................................................................ 192
Use a shortcut for switching typing input languages when you are typing....................................................................................................................................... 192

Add a display language............................................................................................................................................................................................................................. 192
Delete a language...................................................................................................................................................................................................................................... 193
Troubleshooting: Language...................................................................................................................................................................................................................... 193
Screen display............................................................................................................................................................................................................................................. 194
Set options for backlighting...................................................................................................................................................................................................................... 194
Use a picture as your device wallpaper................................................................................................................................................................................................... 194
Change the display font............................................................................................................................................................................................................................ 194
Organizing applications on the Home screen........................................................................................................................................................................................ 195
Add a message that appears when your device is locked..................................................................................................................................................................... 196
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 196
Use grayscale or reverse contrast for the screen display...................................................................................................................................................................... 196
Themes........................................................................................................................................................................................................................................................ 196
Troubleshooting: Display........................................................................................................................................................................................................................... 197
GPS technology.......................................................................................................................................................................................................................................... 198
About GPS technology.............................................................................................................................................................................................................................. 198
Turn on GPS technology............................................................................................................................................................................................................................ 198
Set the GPS receiver that you use to track your movement................................................................................................................................................................. 198
Get your GPS location............................................................................................................................................................................................................................... 199
Prevent others from tracking your location............................................................................................................................................................................................ 199
Turn off location aiding............................................................................................................................................................................................................................. 199
Troubleshooting: GPS technology............................................................................................................................................................................................................ 200
Maps............................................................................................................................................................................................................................................................ 201
Map basics.................................................................................................................................................................................................................................................. 201
Map options................................................................................................................................................................................................................................................ 203
Map shortcuts............................................................................................................................................................................................................................................. 204
Troubleshooting: Maps.............................................................................................................................................................................................................................. 204
Applications................................................................................................................................................................................................................................................ 205
About multitasking..................................................................................................................................................................................................................................... 205
Keep an application running in the background and switch to another application........................................................................................................................ 205
Close an application so that it is not running in the background........................................................................................................................................................ 205
About adding applications........................................................................................................................................................................................................................ 206
About social networking applications...................................................................................................................................................................................................... 206
About instant messaging applications.................................................................................................................................................................................................... 207
Require your device password before adding an application............................................................................................................................................................... 207
Delete an application................................................................................................................................................................................................................................ 207
View properties for an application........................................................................................................................................................................................................... 207
View the size of an application database................................................................................................................................................................................................ 208
Troubleshooting: Applications.................................................................................................................................................................................................................. 208

BlackBerry Device Software...................................................................................................................................................................................................................... 209
About updating the BlackBerry Device Software................................................................................................................................................................................... 209
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 209
Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................................................ 210
Troubleshooting: BlackBerry Device Software....................................................................................................................................................................................... 210
Manage Connections................................................................................................................................................................................................................................. 212
Manage Connections basics..................................................................................................................................................................................................................... 212
Mobile network........................................................................................................................................................................................................................................... 214
Wi-Fi technology........................................................................................................................................................................................................................................ 218
Bluetooth technology................................................................................................................................................................................................................................ 224
Power and battery...................................................................................................................................................................................................................................... 232
Turn off your device................................................................................................................................................................................................................................... 232
Set your device to turn on and turn off automatically........................................................................................................................................................................... 232
Reset the device......................................................................................................................................................................................................................................... 232
Check the battery power level.................................................................................................................................................................................................................. 232
Tips: Extending battery life....................................................................................................................................................................................................................... 232
Memory and media cards.......................................................................................................................................................................................................................... 234
About media cards..................................................................................................................................................................................................................................... 234
Supported media cards............................................................................................................................................................................................................................. 234
View the amount of available storage space on your device................................................................................................................................................................ 234
Turn off media card support..................................................................................................................................................................................................................... 234
Repair files stored on your media card or on your device..................................................................................................................................................................... 234
About compression.................................................................................................................................................................................................................................... 235
About file encryption................................................................................................................................................................................................................................. 235
Turn on encryption..................................................................................................................................................................................................................................... 235
Tips: Freeing and conserving storage space........................................................................................................................................................................................... 236
Troubleshooting: Storage and media cards............................................................................................................................................................................................ 237
Search.......................................................................................................................................................................................................................................................... 238
Search for an item...................................................................................................................................................................................................................................... 238
Set the types of items that are included in searches............................................................................................................................................................................. 238
Search for messages.................................................................................................................................................................................................................................. 238
Message search criteria............................................................................................................................................................................................................................ 239
Do more with your message search results............................................................................................................................................................................................ 239
Search for text in a message, in a file, or on a web page...................................................................................................................................................................... 240
View, change, or delete a saved search................................................................................................................................................................................................... 240
Search for a contact in your organization's address book.................................................................................................................................................................... 240
Search shortcuts......................................................................................................................................................................................................................................... 241

SIM card...................................................................................................................................................................................................................................................... 242
About the SIM card phone book............................................................................................................................................................................................................... 242
Add a contact to your SIM card................................................................................................................................................................................................................ 242
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 242
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 242
Change or delete a SIM card contact...................................................................................................................................................................................................... 243
Store text messages on your SIM card.................................................................................................................................................................................................... 243
Change the display name for a phone number...................................................................................................................................................................................... 243
About SIM card security............................................................................................................................................................................................................................ 243
Protect your SIM card with a PIN code................................................................................................................................................................................................... 244
Change the SIM card PIN code................................................................................................................................................................................................................ 244
Security........................................................................................................................................................................................................................................................ 245
Security basics............................................................................................................................................................................................................................................ 245
Password keeper........................................................................................................................................................................................................................................ 246
Encryption................................................................................................................................................................................................................................................... 248
Memory cleaning........................................................................................................................................................................................................................................ 250
Certificates.................................................................................................................................................................................................................................................. 251
PGP keys..................................................................................................................................................................................................................................................... 258
Certificate servers...................................................................................................................................................................................................................................... 263
Key store...................................................................................................................................................................................................................................................... 265
Smart cards................................................................................................................................................................................................................................................. 267
VPN settings............................................................................................................................................................................................................................................... 270
Verify security software manually............................................................................................................................................................................................................ 272
Third-party application control................................................................................................................................................................................................................ 272
Troubleshooting: Security......................................................................................................................................................................................................................... 275
Service books and diagnostic reports...................................................................................................................................................................................................... 276
Accept, delete, or restore a service book................................................................................................................................................................................................. 276
Run a diagnostic report............................................................................................................................................................................................................................. 276
View, submit, or delete a diagnostic report............................................................................................................................................................................................. 276
Set a default recipient for diagnostic reports......................................................................................................................................................................................... 277
I cannot run or submit a diagnostic report............................................................................................................................................................................................. 277
View the version number of the BlackBerry Device Software on your device.................................................................................................................................... 277
Synchronization.......................................................................................................................................................................................................................................... 278
About synchronization............................................................................................................................................................................................................................... 278
Reconcile email over the wireless network............................................................................................................................................................................................. 278
Delete email on your device and in your email application on your computer.................................................................................................................................. 278
Synchronize organizer data over the wireless network......................................................................................................................................................................... 279
About synchronization conflicts............................................................................................................................................................................................................... 279

Manage email reconciliation conflicts..................................................................................................................................................................................................... 280
Manage data synchronization conflicts................................................................................................................................................................................................... 280
About backing up and restoring device data.......................................................................................................................................................................................... 280
Empty the deleted items folder on your computer from your device................................................................................................................................................... 280
Troubleshooting: Synchronization........................................................................................................................................................................................................... 281
Accessibility options.................................................................................................................................................................................................................................. 283
About accessibility options....................................................................................................................................................................................................................... 283
Screen accessibility options...................................................................................................................................................................................................................... 283
Audio and phone accessibility options.................................................................................................................................................................................................... 284
Typing accessibility options...................................................................................................................................................................................................................... 286
Calculator.................................................................................................................................................................................................................................................... 287
Use the calculator...................................................................................................................................................................................................................................... 287
Convert a measurement............................................................................................................................................................................................................................ 287
BrickBreaker................................................................................................................................................................................................................................................ 288
About BrickBreaker.................................................................................................................................................................................................................................... 288
BrickBreaker capsules................................................................................................................................................................................................................................ 288
BrickBreaker scoring.................................................................................................................................................................................................................................. 289
Play BrickBreaker....................................................................................................................................................................................................................................... 289
Adjust the volume...................................................................................................................................................................................................................................... 289
Set the paddle speed................................................................................................................................................................................................................................. 290
Word Mole game........................................................................................................................................................................................................................................ 291
Word Mole game basics............................................................................................................................................................................................................................. 291
Single-player games.................................................................................................................................................................................................................................. 292
Multiplayer games..................................................................................................................................................................................................................................... 293
Troubleshooting: Word Mole..................................................................................................................................................................................................................... 294
Glossary....................................................................................................................................................................................................................................................... 295
Legal notice................................................................................................................................................................................................................................................. 300

Quick Help
Top 10
BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not
see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 67
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related topics
I cannot change the number of times that my device rings, 55
User Guide Quick Help
9

Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
• To see all your application icons, press the key > All.
• To hide an application icon, highlight the icon. Press the key > Hide.
• To show all hidden application icons, press the key > Show All.
• To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide
field.
Related topics
My display changed, 197
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App
World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web
page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the
BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless
network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity
applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >
Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove,
or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the
wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that
are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
User Guide Quick Help
10

For more information about managing applications using the Application Center, click the Application Center icon. Press the key >
Help.
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the key > Options.
•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email
account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the key > Save.
Your signature is added to your email after you send it.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related topics
My display changed, 197
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • MP3
• M4A
• WMA
• WAV
Video • 3GP
• 3GP2
• AVI
• ASF
• MP4
User Guide Quick Help
11

Type File format
• WMV
For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/smartphones
and click Multimedia > Media Types Supported on BlackBerry Smartphones.
Transfer a file from your computer to your device using your device as a USB memory
drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media
files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer
option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27
Open, close, or switch between tabs
Do one of the following:
• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
• To switch between tabs, in the browser, press the key > Tabs. Click a tab.
• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
User Guide Quick Help
12

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop
Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Getting to know your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
Important keys
Front keys
Key Name Actions
Trackpad • Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
Menu • Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
Escape • Return to the previous screen.
• Close the menu.
Send • Make a call.
• Answer a call.
End/Power • End a call.
• Return to the Home screen.
• Press and hold to turn on or turn off your BlackBerry® device.
Top keys
Key Name Actions
Mute • Mute a call.
• Mute the volume.
Side keys
User Guide Quick Help
13

Key Name Actions
Volume • Change the volume.
• Press and hold to play the next or previous media file.
• Before you take a picture or record a video, press to zoom in or out.
Left Convenience key • Open the Voice Dialing application.
• You can also customize this key.
Right Convenience key • Open the camera.
• Autofocus
• Take a picture.
• You can also customize this key.
Keyboard
Key Name Actions
Shift Capitalize letters.
Alt Type the alternate character on a key.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Select commands using pop-up menus
Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing
a message, for example, to file, forward, or reply to the message.
• To open a pop-up menu, click and hold an item on the screen.
• To select a command, click the icon.
• To see additional commands, click the Full Menu icon.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
User Guide Quick Help
14

Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access
options such as changing your ring tone, setting the alarm, viewing
notifications, and turning on or off network connections.
See all the apps and folders on the Home screen, or minimize your
view and view the wallpaper
On the navigation bar, click All.
Switch to another app Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Open an app with a convenience key Press a convenience key on the side of your device.
Note: You can customize which app a convenience key opens.
Use pop-up menus Pop-up menus provide common available actions, and appear in the
center of the screen. For example, you can use the pop-up menu in
a message to file, forward, or reply to the message. To open a pop-
up menu, press and hold the trackpad. To select a command, click
the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent views On the Home screen, highlight All on the navigation bar and slide
your finger on the trackpad right or left.
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
key > Mark as Favorite.
Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options.
Related topics
Keep an application running in the background and switch to another application, 205
Assign an application to a Convenience key, 190
Change what happens when you type on the Home screen, 26
Applications
Get started with some of these great applications.
Messages
Send emails, PIN messages, and more.
Text Messages
Send text messages.
Browser
Browse websites.
User Guide Quick Help
15

Media
See saved pictures, play songs, and more.
Camera (if supported)
Take pictures.
Instant Messaging
Chat with friends or colleagues.
Options
Set your device options. You can find more options in each application menu.
Manage Connections
Set up wireless connections, such as a Bluetooth® connection.
Help
Find answers here or click Help in a menu.
To show or hide an icon, highlight the icon using the trackpad. Press the key > Show All or Hide.
Status indicators
Home screen
new notification alarm set
unopened message count BlackBerry® Messenger
calendar reminder count social feeds
missed call count sending or receiving data
Wi-Fi® turned on roaming
Messages
unopened opened
text message sent message
attachment message is sending
high priority message not sent
draft meeting invite
Phone
User Guide Quick Help
16

Home screen
missed call received call
placed call voice mail message
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of
something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the
Home screen.
Remove the new item indicator Open each item that has this indicator. For example, to remove it
from the Messages icon, click the icon.
Remove the unopened message indicator In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you cannot
find all of your unopened messages in your inbox, look in your
messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
•Mark all messages that are prior to a date as opened. Highlight
a date field. Press the key > Mark Prior Opened.
Identify an indicator • You might be able to identify an indicator by seeing the icon of
the application that the indicator refers to. To see a complete
list of applications on your device and their icons, on the Home
screen or in a folder, click the Options icon. Click Device >
Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your device
model, and then click the Icons and Indicators guide.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not
inclusive of every feature that might or might not be available on your device.
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Device model Features such as GPS, the camera and video camera, and network
connection options are dependent on your device model. To find
feature specifications for your device model, visit
www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan through your
wireless service provider.
A wireless service plan with phone or voice is required for you to use
the phone application and to send and receive text messages.
Awirelessserviceplanwithdataisrequiredforyoutousethebrowser
service and instant messaging applications, and to send and receive
email messages and PIN messages.
For more information about your plan, contact your wireless service
provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address or
third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications, and
use some browser options.
If you are an individual user, when you set up your email address or
instant messaging account, you are associating it with the
BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email
account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and
settings that are available on your device. To view the IT policies that
have been set by your administrator, on the Home screen or in a
folder, click the Options icon. Click Security > Security Status
Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and some
phone features are dependent on your wireless service provider's
offerings. For more information, contact your wireless service
provider.
Wireless network The wireless network that your device is connected to might affect
the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks
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