Blackbe;rry STYLE 9670 - V6.0 User manual

BlackBerry Style 9670 Smartphone
Version: 6.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-941426-1006025735-001

Contents
Quick Help.................................................................................................................................................................................................................................................. 9
Top 10.......................................................................................................................................................................................................................................................... 9
Getting to know your smartphone........................................................................................................................................................................................................... 13
Tips............................................................................................................................................................................................................................................................... 18
Make it yours.............................................................................................................................................................................................................................................. 24
Shortcuts..................................................................................................................................................................................................................................................... 31
Phone shortcuts.......................................................................................................................................................................................................................................... 31
Message shortcuts..................................................................................................................................................................................................................................... 31
File and attachment shortcuts.................................................................................................................................................................................................................. 32
Typing shortcuts......................................................................................................................................................................................................................................... 33
Media shortcuts.......................................................................................................................................................................................................................................... 34
Browser shortcuts....................................................................................................................................................................................................................................... 35
Calendar shortcuts..................................................................................................................................................................................................................................... 36
Search shortcuts......................................................................................................................................................................................................................................... 36
Map shortcuts............................................................................................................................................................................................................................................. 37
Troubleshooting: Shortcuts....................................................................................................................................................................................................................... 37
Phone........................................................................................................................................................................................................................................................... 38
Phone basics............................................................................................................................................................................................................................................... 38
Emergency calls.......................................................................................................................................................................................................................................... 40
Volume......................................................................................................................................................................................................................................................... 41
Voice mail.................................................................................................................................................................................................................................................... 42
Speed dial.................................................................................................................................................................................................................................................... 43
Call waiting, call forwarding, and call blocking...................................................................................................................................................................................... 43
Fixed dialing and smart dialing................................................................................................................................................................................................................ 45
Conference calls......................................................................................................................................................................................................................................... 47
Call logs....................................................................................................................................................................................................................................................... 48
Multiple phone numbers........................................................................................................................................................................................................................... 50
Phone options............................................................................................................................................................................................................................................. 50
Phone shortcuts.......................................................................................................................................................................................................................................... 53
Troubleshooting: Phone............................................................................................................................................................................................................................ 53
Voice commands........................................................................................................................................................................................................................................ 56
Perform an action using a voice command............................................................................................................................................................................................. 56
Available voice commands........................................................................................................................................................................................................................ 56
Change the language for voice commands............................................................................................................................................................................................ 57
Turn off choice lists for voice commands................................................................................................................................................................................................ 57
Change the options for voice prompts.................................................................................................................................................................................................... 57
Improve voice recognition......................................................................................................................................................................................................................... 57

Troubleshooting: Voice dialing................................................................................................................................................................................................................. 58
Messages..................................................................................................................................................................................................................................................... 59
Email............................................................................................................................................................................................................................................................ 59
PIN messages............................................................................................................................................................................................................................................. 74
Text messages............................................................................................................................................................................................................................................ 78
Security options for messages.................................................................................................................................................................................................................. 86
Attachments............................................................................................................................................................................................................................................... 87
S/MIME-protected messages................................................................................................................................................................................................................... 89
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 95
PGP protected messages.......................................................................................................................................................................................................................... 95
Message shortcuts..................................................................................................................................................................................................................................... 101
File and attachment shortcuts.................................................................................................................................................................................................................. 102
Troubleshooting: Messages...................................................................................................................................................................................................................... 103
Files.............................................................................................................................................................................................................................................................. 108
File basics.................................................................................................................................................................................................................................................... 108
Managing files and attachments............................................................................................................................................................................................................. 110
File and attachment shortcuts.................................................................................................................................................................................................................. 113
Troubleshooting: Attachments................................................................................................................................................................................................................. 113
Media........................................................................................................................................................................................................................................................... 115
Music........................................................................................................................................................................................................................................................... 115
Podcasts...................................................................................................................................................................................................................................................... 118
Videos.......................................................................................................................................................................................................................................................... 119
Video camera.............................................................................................................................................................................................................................................. 121
Camera........................................................................................................................................................................................................................................................ 122
Pictures........................................................................................................................................................................................................................................................ 124
Voice notes.................................................................................................................................................................................................................................................. 126
Ring Tones.................................................................................................................................................................................................................................................. 127
Media storage............................................................................................................................................................................................................................................. 129
Transferring and downloading media files............................................................................................................................................................................................. 132
Supported audio and video file formats.................................................................................................................................................................................................. 134
Media shortcuts.......................................................................................................................................................................................................................................... 134
Troubleshooting: Media............................................................................................................................................................................................................................. 135
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 138
About ring tones, sounds, and alerts....................................................................................................................................................................................................... 138
Change your ring tone, notifiers, or reminders....................................................................................................................................................................................... 138
Add a custom profile.................................................................................................................................................................................................................................. 138
Add a contact alert..................................................................................................................................................................................................................................... 139
Silence your device.................................................................................................................................................................................................................................... 139

Flashing LED............................................................................................................................................................................................................................................... 139
Change alarm notification options.......................................................................................................................................................................................................... 140
Turn on event sounds................................................................................................................................................................................................................................ 140
Troubleshooting: Ring tones, sounds, and alerts................................................................................................................................................................................... 141
Browser........................................................................................................................................................................................................................................................ 142
Browser basics............................................................................................................................................................................................................................................ 142
Browser bookmarks.................................................................................................................................................................................................................................... 145
RSS feeds.................................................................................................................................................................................................................................................... 146
Browser options.......................................................................................................................................................................................................................................... 147
Browser security......................................................................................................................................................................................................................................... 149
Browser push.............................................................................................................................................................................................................................................. 150
Browser shortcuts....................................................................................................................................................................................................................................... 151
Troubleshooting: Browser......................................................................................................................................................................................................................... 153
Calendar...................................................................................................................................................................................................................................................... 154
Calendar basics.......................................................................................................................................................................................................................................... 154
Meetings..................................................................................................................................................................................................................................................... 156
Conference call meetings......................................................................................................................................................................................................................... 158
Synchronizing calendar............................................................................................................................................................................................................................. 159
Calendar options........................................................................................................................................................................................................................................ 161
Calendar shortcuts..................................................................................................................................................................................................................................... 162
Troubleshooting: Calendar........................................................................................................................................................................................................................ 163
Contacts...................................................................................................................................................................................................................................................... 164
Contact basics............................................................................................................................................................................................................................................ 164
Customizing contacts................................................................................................................................................................................................................................ 165
Synchronizing contacts............................................................................................................................................................................................................................. 166
Personal distribution lists.......................................................................................................................................................................................................................... 168
Multiple contact lists................................................................................................................................................................................................................................. 169
Contact list options.................................................................................................................................................................................................................................... 169
Troubleshooting: Contacts........................................................................................................................................................................................................................ 170
Clock............................................................................................................................................................................................................................................................ 171
Get the date and time from the wireless network automatically......................................................................................................................................................... 171
Set the date and time................................................................................................................................................................................................................................ 171
Change what appears on the screen when your device is charging................................................................................................................................................... 171
Change the clock face............................................................................................................................................................................................................................... 172
Display a second time zone on the clock................................................................................................................................................................................................ 172
Turn on the alarm....................................................................................................................................................................................................................................... 172
Silence the alarm....................................................................................................................................................................................................................................... 172
Change alarm notification options.......................................................................................................................................................................................................... 173

Turn on bedside clock mode..................................................................................................................................................................................................................... 173
Set options for bedside clock mode......................................................................................................................................................................................................... 173
Use the stopwatch..................................................................................................................................................................................................................................... 173
Use the timer.............................................................................................................................................................................................................................................. 174
Change timer notification options........................................................................................................................................................................................................... 174
Troubleshooting: Clock.............................................................................................................................................................................................................................. 174
Tasks and memos....................................................................................................................................................................................................................................... 175
Create a task or memo.............................................................................................................................................................................................................................. 175
Send a task or memo................................................................................................................................................................................................................................. 175
Change or delete a task or memo............................................................................................................................................................................................................ 175
Change the status of a task...................................................................................................................................................................................................................... 175
Hide completed tasks................................................................................................................................................................................................................................ 175
Show tasks in the calendar....................................................................................................................................................................................................................... 176
Synchronizing tasks and memos.............................................................................................................................................................................................................. 176
About categories........................................................................................................................................................................................................................................ 177
Categorize a contact, task, or memo........................................................................................................................................................................................................ 178
Create a category for contacts, tasks, or memos.................................................................................................................................................................................... 178
Turn off the prompt that appears before you delete items................................................................................................................................................................... 178
Typing.......................................................................................................................................................................................................................................................... 179
Typing basics.............................................................................................................................................................................................................................................. 179
Typing options............................................................................................................................................................................................................................................ 179
Spelling checker......................................................................................................................................................................................................................................... 181
Custom dictionary...................................................................................................................................................................................................................................... 182
AutoText...................................................................................................................................................................................................................................................... 182
Typing shortcuts......................................................................................................................................................................................................................................... 183
Troubleshooting: Typing............................................................................................................................................................................................................................ 184
Keyboard..................................................................................................................................................................................................................................................... 185
Change the keyboard layout..................................................................................................................................................................................................................... 185
Assign an application to a Convenience key.......................................................................................................................................................................................... 185
Change the default currency symbol....................................................................................................................................................................................................... 185
Set the cursor speed.................................................................................................................................................................................................................................. 185
Turn on key tones....................................................................................................................................................................................................................................... 186
Set the trackpad sensitivity....................................................................................................................................................................................................................... 186
Turn off trackpad sounds........................................................................................................................................................................................................................... 186
Troubleshooting: Keyboard....................................................................................................................................................................................................................... 186
Language..................................................................................................................................................................................................................................................... 187
About typing input languages.................................................................................................................................................................................................................. 187
Change the language................................................................................................................................................................................................................................ 187

Use a shortcut for switching typing input languages when you are typing....................................................................................................................................... 187
Add a display language............................................................................................................................................................................................................................. 187
Delete a language...................................................................................................................................................................................................................................... 188
Troubleshooting: Language...................................................................................................................................................................................................................... 188
Screen display............................................................................................................................................................................................................................................. 189
Set options for backlighting...................................................................................................................................................................................................................... 189
Use a picture as your device wallpaper................................................................................................................................................................................................... 189
Change the display font............................................................................................................................................................................................................................ 189
Organizing applications on the Home screen........................................................................................................................................................................................ 189
Add a message that appears when your device is locked..................................................................................................................................................................... 190
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 191
Use grayscale or reverse contrast for the screen display...................................................................................................................................................................... 191
External display.......................................................................................................................................................................................................................................... 191
Themes........................................................................................................................................................................................................................................................ 192
Troubleshooting: Display........................................................................................................................................................................................................................... 193
GPS technology.......................................................................................................................................................................................................................................... 194
About GPS technology.............................................................................................................................................................................................................................. 194
Turn on GPS technology............................................................................................................................................................................................................................ 194
Set the GPS receiver that you use to track your movement................................................................................................................................................................. 194
Get your GPS location............................................................................................................................................................................................................................... 195
Prevent others from tracking your location............................................................................................................................................................................................ 195
Turn off location aiding............................................................................................................................................................................................................................. 195
Troubleshooting: GPS technology............................................................................................................................................................................................................ 196
Maps............................................................................................................................................................................................................................................................ 197
Map basics.................................................................................................................................................................................................................................................. 197
Map options................................................................................................................................................................................................................................................ 199
Map shortcuts............................................................................................................................................................................................................................................. 200
Troubleshooting: Maps.............................................................................................................................................................................................................................. 200
Applications................................................................................................................................................................................................................................................ 201
About multitasking..................................................................................................................................................................................................................................... 201
Keep an application running in the background and switch to another application........................................................................................................................ 201
Close an application so that it is not running in the background........................................................................................................................................................ 201
About adding applications........................................................................................................................................................................................................................ 202
About social networking applications...................................................................................................................................................................................................... 202
About instant messaging applications.................................................................................................................................................................................................... 203
Require your device password before adding an application............................................................................................................................................................... 203
Delete an application................................................................................................................................................................................................................................ 203
View properties for an application........................................................................................................................................................................................................... 203

View the size of an application database................................................................................................................................................................................................ 204
Troubleshooting: Applications.................................................................................................................................................................................................................. 204
BlackBerry Device Software...................................................................................................................................................................................................................... 205
About updating the BlackBerry Device Software................................................................................................................................................................................... 205
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 205
Return to or delete the previous version of the BlackBerry Device Software..................................................................................................................................... 206
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 206
Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................................................ 207
Troubleshooting: BlackBerry Device Software....................................................................................................................................................................................... 207
Manage Connections................................................................................................................................................................................................................................. 208
Manage Connections basics..................................................................................................................................................................................................................... 208
Mobile network........................................................................................................................................................................................................................................... 210
Wi-Fi technology........................................................................................................................................................................................................................................ 213
Bluetooth technology................................................................................................................................................................................................................................ 218
Power and battery...................................................................................................................................................................................................................................... 226
Turn off your device................................................................................................................................................................................................................................... 226
Set your device to turn on and turn off automatically........................................................................................................................................................................... 226
Reset the device......................................................................................................................................................................................................................................... 226
Check the battery power level.................................................................................................................................................................................................................. 226
Tips: Extending battery life....................................................................................................................................................................................................................... 226
Memory and media cards.......................................................................................................................................................................................................................... 228
About media cards..................................................................................................................................................................................................................................... 228
Supported media cards............................................................................................................................................................................................................................. 228
View the amount of available storage space on your device................................................................................................................................................................ 228
Turn off media card support..................................................................................................................................................................................................................... 228
Repair files stored on your media card or on your device..................................................................................................................................................................... 228
About compression.................................................................................................................................................................................................................................... 229
About file encryption................................................................................................................................................................................................................................. 229
Turn on encryption..................................................................................................................................................................................................................................... 229
Tips: Freeing and conserving storage space........................................................................................................................................................................................... 230
Troubleshooting: Storage and media cards............................................................................................................................................................................................ 231
Search.......................................................................................................................................................................................................................................................... 232
Search for an item...................................................................................................................................................................................................................................... 232
Set the types of items that are included in searches............................................................................................................................................................................. 232
Search for messages.................................................................................................................................................................................................................................. 232
Message search criteria............................................................................................................................................................................................................................ 233
Do more with your message search results............................................................................................................................................................................................ 233

Search for text in a message, in a file, or on a web page...................................................................................................................................................................... 234
View, change, or delete a saved search................................................................................................................................................................................................... 234
Search for a contact in your organization's address book.................................................................................................................................................................... 234
Search shortcuts......................................................................................................................................................................................................................................... 235
Security........................................................................................................................................................................................................................................................ 236
Security basics............................................................................................................................................................................................................................................ 236
Password keeper........................................................................................................................................................................................................................................ 238
Encryption................................................................................................................................................................................................................................................... 240
Memory cleaning........................................................................................................................................................................................................................................ 242
Certificates.................................................................................................................................................................................................................................................. 243
PGP keys..................................................................................................................................................................................................................................................... 250
Certificate servers...................................................................................................................................................................................................................................... 255
Key store...................................................................................................................................................................................................................................................... 256
Smart cards................................................................................................................................................................................................................................................. 259
VPN settings............................................................................................................................................................................................................................................... 262
Verify security software manually............................................................................................................................................................................................................ 263
Third-party application control................................................................................................................................................................................................................ 263
Troubleshooting: Security......................................................................................................................................................................................................................... 267
Service books and diagnostic reports...................................................................................................................................................................................................... 268
Accept, delete, or restore a service book................................................................................................................................................................................................. 268
Run a diagnostic report............................................................................................................................................................................................................................. 268
View, submit, or delete a diagnostic report............................................................................................................................................................................................. 268
Set a default recipient for diagnostic reports......................................................................................................................................................................................... 269
I cannot run or submit a diagnostic report............................................................................................................................................................................................. 269
View the version number of the BlackBerry Device Software on your device.................................................................................................................................... 269
Submit a Wi-Fi diagnostic report.............................................................................................................................................................................................................. 269
Set options for Wi-Fi diagnostic reports.................................................................................................................................................................................................. 270
Synchronization.......................................................................................................................................................................................................................................... 271
About synchronization............................................................................................................................................................................................................................... 271
Reconcile email over the wireless network............................................................................................................................................................................................. 271
Delete email on your device and in your email application on your computer.................................................................................................................................. 271
Synchronize organizer data over the wireless network......................................................................................................................................................................... 272
About synchronization conflicts............................................................................................................................................................................................................... 272
Manage email reconciliation conflicts..................................................................................................................................................................................................... 272
Manage data synchronization conflicts................................................................................................................................................................................................... 273
About backing up and restoring device data.......................................................................................................................................................................................... 273
Empty the deleted items folder on your computer from your device................................................................................................................................................... 273
Troubleshooting: Synchronization........................................................................................................................................................................................................... 274

Accessibility options.................................................................................................................................................................................................................................. 275
About accessibility options....................................................................................................................................................................................................................... 275
Screen accessibility options...................................................................................................................................................................................................................... 275
Audio and phone accessibility options.................................................................................................................................................................................................... 276
Typing accessibility options...................................................................................................................................................................................................................... 278
Calculator.................................................................................................................................................................................................................................................... 280
Use the calculator...................................................................................................................................................................................................................................... 280
Convert a measurement............................................................................................................................................................................................................................ 280
BrickBreaker................................................................................................................................................................................................................................................ 281
About BrickBreaker.................................................................................................................................................................................................................................... 281
BrickBreaker capsules................................................................................................................................................................................................................................ 281
BrickBreaker scoring.................................................................................................................................................................................................................................. 282
Play BrickBreaker....................................................................................................................................................................................................................................... 282
Adjust the volume...................................................................................................................................................................................................................................... 282
Set the paddle speed................................................................................................................................................................................................................................. 283
Word Mole game........................................................................................................................................................................................................................................ 284
Word Mole game basics............................................................................................................................................................................................................................. 284
Single-player games.................................................................................................................................................................................................................................. 285
Multiplayer games..................................................................................................................................................................................................................................... 286
Troubleshooting: Word Mole..................................................................................................................................................................................................................... 287
Glossary....................................................................................................................................................................................................................................................... 288
Legal notice................................................................................................................................................................................................................................................. 293

Quick Help
Top 10
BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not
see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 67
User Guide Quick Help
9

About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App
World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web
page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the
BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless
network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity
applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >
Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove,
or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the
wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that
are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the key >
Help.
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the key > Options.
•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email
account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
User Guide Quick Help
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4. Press the key > Save.
Your signature is added to your email after you send it.
Download a theme
Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Press the key > Download Themes.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAV
Video • 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
User Guide Quick Help
11

For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/smartphones
and click Multimedia > Media Types Supported on BlackBerry Smartphones.
Transfer a file from your computer to your device using your device as a USB memory
drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media
files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer
option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27
Open, close, or switch between tabs
Do one of the following:
• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
• To switch between tabs, in the browser, press the key > Tabs. Click a tab.
• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop
Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Quick Help
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Getting to know your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
Important keys
Front keys
Key Name Actions
Trackpad • Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
Menu • Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
Escape • Return to the previous screen.
• Close the menu.
Send • Make a call.
• Answer a call.
End/Power • End a call.
• Return to the Home screen.
• Press and hold to turn on or turn off your BlackBerry® device.
Top keys
Key Name Actions
Side keys
Key Name Actions
Convenience key • Take a picture.
• Mute your music when the flip is closed.
• You can also customize this key.
Keyboard
User Guide Quick Help
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Key Name Actions
Shift Capitalize letters.
Alt Type the alternate character on a key.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Select commands using pop-up menus
Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing
a message, for example, to file, forward, or reply to the message.
• To open a pop-up menu, click and hold an item on the screen.
• To select a command, click the icon.
• To see additional commands, click the Full Menu icon.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access
options such as changing your ring tone, setting the alarm, viewing
notifications, and turning on or off network connections.
See all the apps and folders on the Home screen, or minimize your
view and view the wallpaper
On the navigation bar, click All.
Switch to another app Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Open an app with a convenience key Press a convenience key on the side of your device.
Note: You can customize which app a convenience key opens.
Use pop-up menus Pop-up menus provide common available actions, and appear in the
center of the screen. For example, you can use the pop-up menu in
a message to file, forward, or reply to the message. To open a pop-
up menu, press and hold the trackpad. To select a command, click
the trackpad.
User Guide Quick Help
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Switch to the Favorites, Media, Downloads, and Frequent views On the Home screen, highlight All on the navigation bar and slide
your finger on the trackpad right or left.
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
key > Mark as Favorite.
Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options.
Related topics
Keep an application running in the background and switch to another application, 201
Assign an application to a Convenience key, 185
Change what happens when you type on the Home screen, 25
Applications
Get started with some of these great applications.
Messages
Send emails, PIN messages, and more.
Text Messages
Send text messages.
Browser
Browse websites.
Media
See saved pictures, play songs, and more.
Camera (if supported)
Take pictures.
Instant Messaging
Chat with friends or colleagues.
Options
Set your device options. You can find more options in each application menu.
Manage Connections
Set up wireless connections, such as a Bluetooth® connection.
Help
User Guide Quick Help
15

Find answers here or click Help in a menu.
To show or hide an icon, highlight the icon using the trackpad. Press the key > Show All or Hide.
Status indicators
Home screen
new notification alarm set
unopened message count BlackBerry® Messenger
calendar reminder count social feeds
missed call count sending or receiving data
Wi-Fi® turned on roaming
GPS turned on
Messages
unopened opened
text message sent message
attachment message is sending
high priority message not sent
draft meeting invite
Phone
missed call received call
placed call voice mail message
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of
something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the
Home screen.
Remove the new item indicator Open each item that has this indicator. For example, to remove it
from the Messages icon, click the icon.
Remove the unopened message indicator In the Messages app, do one or more of the following:
User Guide Quick Help
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• Open all of your messages by clicking on them. If you cannot
find all of your unopened messages in your inbox, look in your
messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
•Mark all messages that are prior to a date as opened. Highlight
a date field. Press the key > Mark Prior Opened.
Identify an indicator • You might be able to identify an indicator by seeing the icon of
the application that the indicator refers to. To see a complete
list of applications on your device and their icons, on the Home
screen or in a folder, click the Options icon. Click Device >
Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your device
model, and then click the Icons and Indicators guide.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not
inclusive of every feature that might or might not be available on your device.
Device model Features such as GPS, the camera and video camera, and network
connection options are dependent on your device model. To find
feature specifications for your device model, visit
www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan through your
wireless service provider.
A wireless service plan with phone or voice is required for you to use
the phone application and to send and receive text messages.
Awirelessserviceplanwithdataisrequiredforyoutousethebrowser
service and instant messaging applications, and to send and receive
email messages and PIN messages.
For more information about your plan, contact your wireless service
provider.
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BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address or
third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications, and
use some browser options.
If you are an individual user, when you set up your email address or
instant messaging account, you are associating it with the
BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email
account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and
settings that are available on your device. To view the IT policies that
have been set by your administrator, on the Home screen or in a
folder, click the Options icon. Click Security > Security Status
Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and some
phone features are dependent on your wireless service provider's
offerings. For more information, contact your wireless service
provider.
Wireless network The wireless network that your device is connected to might affect
the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks
are available. Some wireless networks do not support features such
as call blocking, call forwarding, or cell broadcasting. For more
information, contact your wireless service provider.
Related topics
Wireless networks that your device connects to, 208
BlackBerry Device Software, 205
Find more information, 29
Tips
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