Blackbe;rry Bold 9650 Series User manual

BlackBerry Bold 9650 Smartphone
Version: 6.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-941426-0830031133-001

Contents
Quick Help.................................................................................................................................................................................................................................................. 9
Top 10.......................................................................................................................................................................................................................................................... 9
Find important keys................................................................................................................................................................................................................................... 12
Start using your device.............................................................................................................................................................................................................................. 13
Discover the Home screen........................................................................................................................................................................................................................ 22
Personalize your device............................................................................................................................................................................................................................. 23
Shortcuts..................................................................................................................................................................................................................................................... 29
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 29
Troubleshooting: Shortcuts....................................................................................................................................................................................................................... 29
Phone........................................................................................................................................................................................................................................................... 30
Phone basics............................................................................................................................................................................................................................................... 30
Emergency calls.......................................................................................................................................................................................................................................... 32
Volume......................................................................................................................................................................................................................................................... 33
Voice mail.................................................................................................................................................................................................................................................... 34
Speed dial.................................................................................................................................................................................................................................................... 35
Call waiting, call forwarding, and call blocking...................................................................................................................................................................................... 35
Fixed dialing and smart dialing................................................................................................................................................................................................................ 37
Conference calls......................................................................................................................................................................................................................................... 39
Call logs....................................................................................................................................................................................................................................................... 40
Multiple phone numbers........................................................................................................................................................................................................................... 41
Phone options............................................................................................................................................................................................................................................. 42
Phone shortcuts.......................................................................................................................................................................................................................................... 44
Troubleshooting: Phone............................................................................................................................................................................................................................ 45
Voice commands........................................................................................................................................................................................................................................ 47
Perform an action using a voice command............................................................................................................................................................................................. 47
Available voice commands........................................................................................................................................................................................................................ 47
Change the language for voice commands............................................................................................................................................................................................ 48
Turn off choice lists for voice commands................................................................................................................................................................................................ 48
Change the options for voice prompts.................................................................................................................................................................................................... 48
Improve voice recognition......................................................................................................................................................................................................................... 48
Troubleshooting: Voice dialing................................................................................................................................................................................................................. 49
Messages..................................................................................................................................................................................................................................................... 50
Email............................................................................................................................................................................................................................................................ 50
PIN messages............................................................................................................................................................................................................................................. 65
Text messages............................................................................................................................................................................................................................................ 69
Security options for messages.................................................................................................................................................................................................................. 77

Attachments............................................................................................................................................................................................................................................... 78
S/MIME-protected messages................................................................................................................................................................................................................... 80
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 81
PGP protected messages.......................................................................................................................................................................................................................... 81
Message shortcuts..................................................................................................................................................................................................................................... 81
File and attachment shortcuts.................................................................................................................................................................................................................. 83
Troubleshooting: Messages...................................................................................................................................................................................................................... 83
Files.............................................................................................................................................................................................................................................................. 89
File basics.................................................................................................................................................................................................................................................... 89
Managing files and attachments............................................................................................................................................................................................................. 91
Troubleshooting: Attachments................................................................................................................................................................................................................. 94
Media........................................................................................................................................................................................................................................................... 95
Music........................................................................................................................................................................................................................................................... 95
Podcasts...................................................................................................................................................................................................................................................... 98
Videos.......................................................................................................................................................................................................................................................... 99
Video camera.............................................................................................................................................................................................................................................. 101
Camera........................................................................................................................................................................................................................................................ 102
Pictures........................................................................................................................................................................................................................................................ 104
Voice notes.................................................................................................................................................................................................................................................. 106
Ring Tones.................................................................................................................................................................................................................................................. 107
Media storage............................................................................................................................................................................................................................................. 109
Transferring and downloading media files............................................................................................................................................................................................. 112
Supported audio and video file formats.................................................................................................................................................................................................. 114
Media shortcuts.......................................................................................................................................................................................................................................... 114
Troubleshooting: Media............................................................................................................................................................................................................................. 115
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 118
About ring tones, sounds, and alerts....................................................................................................................................................................................................... 118
Change your ring tone, notifiers, or reminders....................................................................................................................................................................................... 118
Add a custom profile.................................................................................................................................................................................................................................. 118
Add a contact alert..................................................................................................................................................................................................................................... 119
Silence your device.................................................................................................................................................................................................................................... 119
Flashing LED............................................................................................................................................................................................................................................... 119
Change alarm notification options.......................................................................................................................................................................................................... 120
Turn on event sounds................................................................................................................................................................................................................................ 120
Troubleshooting: Ring tones, sounds, and alerts................................................................................................................................................................................... 120
Browser........................................................................................................................................................................................................................................................ 122
Browser basics............................................................................................................................................................................................................................................ 122
Browser bookmarks.................................................................................................................................................................................................................................... 125

RSS feeds.................................................................................................................................................................................................................................................... 126
Browser options.......................................................................................................................................................................................................................................... 127
Browser security......................................................................................................................................................................................................................................... 129
Browser push.............................................................................................................................................................................................................................................. 130
Browser shortcuts....................................................................................................................................................................................................................................... 131
Troubleshooting: Browser......................................................................................................................................................................................................................... 132
Calendar...................................................................................................................................................................................................................................................... 134
Calendar basics.......................................................................................................................................................................................................................................... 134
Meetings..................................................................................................................................................................................................................................................... 136
Conference call meetings......................................................................................................................................................................................................................... 138
Synchronizing calendar............................................................................................................................................................................................................................. 139
Calendar options........................................................................................................................................................................................................................................ 141
Calendar shortcuts..................................................................................................................................................................................................................................... 142
Troubleshooting: Calendar........................................................................................................................................................................................................................ 143
Contacts...................................................................................................................................................................................................................................................... 144
Contact basics............................................................................................................................................................................................................................................ 144
Customizing contacts................................................................................................................................................................................................................................ 145
Synchronizing contacts............................................................................................................................................................................................................................. 146
Personal distribution lists.......................................................................................................................................................................................................................... 148
Multiple contact lists................................................................................................................................................................................................................................. 149
Contact list options.................................................................................................................................................................................................................................... 149
Troubleshooting: Contacts........................................................................................................................................................................................................................ 150
Clock............................................................................................................................................................................................................................................................ 151
Get the date and time from the wireless network automatically......................................................................................................................................................... 151
Set the date and time................................................................................................................................................................................................................................ 151
Change what appears on the screen when your device is charging................................................................................................................................................... 151
Change the clock face............................................................................................................................................................................................................................... 152
Display a second time zone on the clock................................................................................................................................................................................................ 152
Turn on the alarm....................................................................................................................................................................................................................................... 152
Silence the alarm....................................................................................................................................................................................................................................... 152
Change alarm notification options.......................................................................................................................................................................................................... 153
Turn on bedside clock mode..................................................................................................................................................................................................................... 153
Set options for bedside clock mode......................................................................................................................................................................................................... 153
Use the stopwatch..................................................................................................................................................................................................................................... 153
Use the timer.............................................................................................................................................................................................................................................. 154
Change timer notification options........................................................................................................................................................................................................... 154
Troubleshooting: Clock.............................................................................................................................................................................................................................. 154
Tasks and memos....................................................................................................................................................................................................................................... 155

Create a task or memo.............................................................................................................................................................................................................................. 155
Send a task or memo................................................................................................................................................................................................................................. 155
Change or delete a task or memo............................................................................................................................................................................................................ 155
Change the status of a task...................................................................................................................................................................................................................... 155
Hide completed tasks................................................................................................................................................................................................................................ 155
Show tasks in the calendar....................................................................................................................................................................................................................... 156
Synchronizing tasks and memos.............................................................................................................................................................................................................. 156
About categories........................................................................................................................................................................................................................................ 157
Categorize a contact, task, or memo........................................................................................................................................................................................................ 158
Create a category for contacts, tasks, or memos.................................................................................................................................................................................... 158
Turn off the prompt that appears before you delete items................................................................................................................................................................... 158
Typing.......................................................................................................................................................................................................................................................... 159
Typing basics.............................................................................................................................................................................................................................................. 159
Typing input methods................................................................................................................................................................................................................................ 159
Typing options............................................................................................................................................................................................................................................ 161
Spelling checker......................................................................................................................................................................................................................................... 162
Custom dictionary...................................................................................................................................................................................................................................... 163
AutoText...................................................................................................................................................................................................................................................... 164
Typing shortcuts......................................................................................................................................................................................................................................... 165
Troubleshooting: Typing............................................................................................................................................................................................................................ 166
Keyboard..................................................................................................................................................................................................................................................... 167
Change the keyboard layout..................................................................................................................................................................................................................... 167
Change the default keyboard for portrait view...................................................................................................................................................................................... 167
Assign an application to a Convenience key.......................................................................................................................................................................................... 167
Change the default currency symbol....................................................................................................................................................................................................... 167
Set the cursor speed.................................................................................................................................................................................................................................. 168
Turn on key tones....................................................................................................................................................................................................................................... 168
Set the trackpad sensitivity....................................................................................................................................................................................................................... 168
Turn off trackpad sounds........................................................................................................................................................................................................................... 168
Troubleshooting: Keyboard....................................................................................................................................................................................................................... 169
Language..................................................................................................................................................................................................................................................... 170
About typing input languages.................................................................................................................................................................................................................. 170
Change the language................................................................................................................................................................................................................................ 170
Use a shortcut for switching typing input languages when you are typing....................................................................................................................................... 170
Add a display language............................................................................................................................................................................................................................. 170
Delete a language...................................................................................................................................................................................................................................... 171
Troubleshooting: Language...................................................................................................................................................................................................................... 171
Screen display............................................................................................................................................................................................................................................. 172

Set options for backlighting...................................................................................................................................................................................................................... 172
Use a picture as your device wallpaper................................................................................................................................................................................................... 172
Change the display font............................................................................................................................................................................................................................ 172
Organizing applications on the Home screen........................................................................................................................................................................................ 172
Add a message that appears when your device is locked..................................................................................................................................................................... 173
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 173
Use grayscale or reverse contrast for the screen display...................................................................................................................................................................... 174
Themes........................................................................................................................................................................................................................................................ 174
Troubleshooting: Display........................................................................................................................................................................................................................... 175
GPS technology.......................................................................................................................................................................................................................................... 176
About GPS technology.............................................................................................................................................................................................................................. 176
Turn on GPS technology............................................................................................................................................................................................................................ 176
Set the GPS receiver that you use to track your movement................................................................................................................................................................. 176
Get your GPS location............................................................................................................................................................................................................................... 177
Prevent others from tracking your location............................................................................................................................................................................................ 177
Turn off location aiding............................................................................................................................................................................................................................. 177
Troubleshooting: GPS technology............................................................................................................................................................................................................ 178
Maps............................................................................................................................................................................................................................................................ 179
Map basics.................................................................................................................................................................................................................................................. 179
Map options................................................................................................................................................................................................................................................ 181
Map shortcuts............................................................................................................................................................................................................................................. 182
Troubleshooting: Maps.............................................................................................................................................................................................................................. 182
Applications................................................................................................................................................................................................................................................ 183
About multitasking..................................................................................................................................................................................................................................... 183
Keep an application running in the background and switch to another application........................................................................................................................ 183
Close an application so that it is not running in the background........................................................................................................................................................ 183
About adding applications........................................................................................................................................................................................................................ 184
About social networking applications...................................................................................................................................................................................................... 184
About instant messaging applications.................................................................................................................................................................................................... 185
Require your device password before adding an application............................................................................................................................................................... 185
Delete an application................................................................................................................................................................................................................................ 185
View properties for an application........................................................................................................................................................................................................... 185
View the size of an application database................................................................................................................................................................................................ 186
Troubleshooting: Applications.................................................................................................................................................................................................................. 186
BlackBerry Device Software...................................................................................................................................................................................................................... 187
About updating the BlackBerry Device Software................................................................................................................................................................................... 187
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 187
Return to or delete the previous version of the BlackBerry Device Software..................................................................................................................................... 188

Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 188
Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................................................ 189
Troubleshooting: BlackBerry Device Software....................................................................................................................................................................................... 189
Manage Connections................................................................................................................................................................................................................................. 190
Manage Connections basics..................................................................................................................................................................................................................... 190
Mobile network........................................................................................................................................................................................................................................... 192
Wi-Fi technology........................................................................................................................................................................................................................................ 195
Bluetooth technology................................................................................................................................................................................................................................ 200
Power and battery...................................................................................................................................................................................................................................... 208
Turn off your device................................................................................................................................................................................................................................... 208
Set your device to turn on and turn off automatically........................................................................................................................................................................... 208
Reset the device......................................................................................................................................................................................................................................... 208
Check the battery power level.................................................................................................................................................................................................................. 208
Extend battery life...................................................................................................................................................................................................................................... 208
Memory and media cards.......................................................................................................................................................................................................................... 210
About media cards..................................................................................................................................................................................................................................... 210
Supported media cards............................................................................................................................................................................................................................. 210
Turn off media card support..................................................................................................................................................................................................................... 210
Repair files stored on your media card or on your device..................................................................................................................................................................... 210
About compression.................................................................................................................................................................................................................................... 211
About file encryption................................................................................................................................................................................................................................. 211
Turn on encryption..................................................................................................................................................................................................................................... 211
Best practice: Conserving memory on your device................................................................................................................................................................................ 212
Troubleshooting: Storage and media cards............................................................................................................................................................................................ 212
Search.......................................................................................................................................................................................................................................................... 213
Search for an item...................................................................................................................................................................................................................................... 213
Set the types of items that are included in searches............................................................................................................................................................................. 213
Search for messages.................................................................................................................................................................................................................................. 213
Message search criteria............................................................................................................................................................................................................................ 214
Do more with your message search results............................................................................................................................................................................................ 214
Search for text in a message, in a file, or on a web page...................................................................................................................................................................... 215
View, change, or delete a saved search................................................................................................................................................................................................... 215
Search for a contact in your organization's address book.................................................................................................................................................................... 215
Search shortcuts......................................................................................................................................................................................................................................... 216
SIM card...................................................................................................................................................................................................................................................... 217
About the SIM card phone book............................................................................................................................................................................................................... 217
Add a contact to your SIM card................................................................................................................................................................................................................ 217

Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 217
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 217
Change or delete a SIM card contact...................................................................................................................................................................................................... 218
Store text messages on your SIM card.................................................................................................................................................................................................... 218
Change the display name for a phone number...................................................................................................................................................................................... 218
About SIM card security............................................................................................................................................................................................................................ 218
Protect your SIM card with a PIN code................................................................................................................................................................................................... 219
Change the SIM card PIN code................................................................................................................................................................................................................ 219
Security........................................................................................................................................................................................................................................................ 220
Security basics............................................................................................................................................................................................................................................ 220
Password keeper........................................................................................................................................................................................................................................ 221
Encryption................................................................................................................................................................................................................................................... 223
Memory cleaning........................................................................................................................................................................................................................................ 225
Certificates.................................................................................................................................................................................................................................................. 226
PGP keys..................................................................................................................................................................................................................................................... 227
Certificate servers...................................................................................................................................................................................................................................... 228
Key store...................................................................................................................................................................................................................................................... 228
Smart cards................................................................................................................................................................................................................................................. 229
VPN settings............................................................................................................................................................................................................................................... 230
Verify security software manually............................................................................................................................................................................................................ 231
Third-party application control................................................................................................................................................................................................................ 232
Troubleshooting: Security......................................................................................................................................................................................................................... 233
Service books and diagnostic reports...................................................................................................................................................................................................... 235
Accept, delete, or restore a service book................................................................................................................................................................................................. 235
Run a diagnostic report............................................................................................................................................................................................................................. 235
View, submit, or delete a diagnostic report............................................................................................................................................................................................. 235
Set a default recipient for diagnostic reports......................................................................................................................................................................................... 236
I cannot run or submit a diagnostic report............................................................................................................................................................................................. 236
View the version number of the BlackBerry Device Software on your device.................................................................................................................................... 236
Submit a Wi-Fi diagnostic report.............................................................................................................................................................................................................. 236
Set options for Wi-Fi diagnostic reports.................................................................................................................................................................................................. 237
Synchronization.......................................................................................................................................................................................................................................... 238
About synchronization............................................................................................................................................................................................................................... 238
Reconcile email over the wireless network............................................................................................................................................................................................. 238
Delete email on your device and in your email application on your computer.................................................................................................................................. 238
Synchronize organizer data over the wireless network......................................................................................................................................................................... 239
About synchronization conflicts............................................................................................................................................................................................................... 239
Manage email reconciliation conflicts..................................................................................................................................................................................................... 239
Manage data synchronization conflicts................................................................................................................................................................................................... 240

About backing up and restoring device data.......................................................................................................................................................................................... 240
Empty the deleted items folder on your computer from your device................................................................................................................................................... 240
Troubleshooting: Synchronization........................................................................................................................................................................................................... 241
Accessibility options.................................................................................................................................................................................................................................. 242
About accessibility options....................................................................................................................................................................................................................... 242
Screen accessibility options...................................................................................................................................................................................................................... 242
Audio and phone accessibility options.................................................................................................................................................................................................... 243
Typing accessibility options...................................................................................................................................................................................................................... 245
Calculator.................................................................................................................................................................................................................................................... 246
Use the calculator...................................................................................................................................................................................................................................... 246
Convert a measurement............................................................................................................................................................................................................................ 246
BrickBreaker................................................................................................................................................................................................................................................ 247
About BrickBreaker.................................................................................................................................................................................................................................... 247
BrickBreaker capsules................................................................................................................................................................................................................................ 247
BrickBreaker scoring.................................................................................................................................................................................................................................. 248
Play BrickBreaker....................................................................................................................................................................................................................................... 248
Adjust the volume...................................................................................................................................................................................................................................... 248
Set the paddle speed................................................................................................................................................................................................................................. 249
Word Mole game........................................................................................................................................................................................................................................ 250
Word Mole game basics............................................................................................................................................................................................................................. 250
Single-player games.................................................................................................................................................................................................................................. 251
Multiplayer games..................................................................................................................................................................................................................................... 252
Troubleshooting: Word Mole..................................................................................................................................................................................................................... 253
Glossary....................................................................................................................................................................................................................................................... 254
Legal notice................................................................................................................................................................................................................................................. 259

Quick Help
Top 10
BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Change your ring tone, notifiers, or reminders
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone.
• Click a tone.
• To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file.
3. Press the key > Save.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not
see this option, contact your administrator or wireless service provider.
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App
World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web
page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the
BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless
network. For more information, contact your wireless service provider.
BlackBerry App World
User Guide Quick Help
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If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity
applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >
Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove,
or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the
wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that
are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the key >
Help.
Download a theme
Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Press the key > Download Themes.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Supported audio and video file formats
Type File format
Audio • .mp3
• .m4a
• .wma
User Guide Quick Help
10

Type File format
• .wav
Video • .mp4
• .3gp
• .3gp2
• .avi
• .asf
• .wmv
Transfer a file from your computer to your device using your device as a USB memory
drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media
files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer
option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 112
Open, close, or switch between tabs
Do one of the following:
• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
• To switch between tabs, in the browser, press the key > Tabs. Click a tab.
• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
User Guide Quick Help
11

3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop
Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the key > Options.
•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email
account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the key > Save.
Your signature is added to your email after you send it.
Find important keys
Find out what the keys do and learn how to move around the screen on your BlackBerry® device.
About the Menu key and Escape key
The Menu key on your BlackBerry® device provides you with a full list of available actions for an application. The Menu key and the Escape key
help you switch between screens and applications quickly and easily.
Key Actions
Menu key • on the Home screen or in an application, press to open the menu
• on the Home screen or in an application, press and hold to switch applications
• on a menu, press to select a highlighted menu item
Escape key • press to return to the previous screen
• press to close a menu
User Guide Quick Help
12

About multitasking
Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you
might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While
you are playing a song, you might want to switch to the messages application to reply to a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the performance of
your device, try to close applications when you are finished with them.
Related topics
Keep an application running in the background and switch to another application, 183
Close an application so that it is not running in the background, 183
Move around the screen with the trackpad
• To move the cursor in any direction and highlight items, slide your finger on the trackpad.
• To select an item, select a field or check box, or open a link, highlight the item. Click (press) the trackpad.
Select commands using pop-up menus
Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing
a message, for example, to file, forward, or reply to the message.
• To open a pop-up menu, click and hold an item on the screen.
• To select a command, click the icon.
• To see additional commands, click the Full Menu icon.
Start using your device
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network
connections, such as Wi-Fi® connections and Bluetooth® connections. You can also set up email addresses and social networking accounts.
The Setup application should appear automatically the first time that you turn on your device.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
User Guide Quick Help
13

Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety
and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
Find your phone number
Do one of the following:
• To view your active phone number, from the Home screen, press the key.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home
screen, press the key. If your wireless service plan supports text messaging, the first phone number in the list is the phone number
that you use to send and receive text messages.
Related topics
About multiple phone numbers, 41
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not
see this option, contact your administrator or wireless service provider.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not
inclusive of every feature that might or might not be available on your device.
Device model
User Guide Quick Help
14

Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependent on your device
model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.
A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive
email messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®
Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and settings that are available on your device. To view the IT policies that
have been set by your administrator, click Security > Security Status Information > IT Policy Viewer.
Wireless service provider
Features such as text messages, location-based services, and some phone features are dependent on your wireless service provider's
offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such
as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Related topics
Wireless networks that your device connects to, 190
BlackBerry Device Software, 187
Find more information, 18
Wireless synchronization
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
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If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop
Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by
an unforeseen issue.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization check box.
4. Press the key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar
data. For more information, see the Help in the BlackBerry Desktop Software.
Clock and time zone
Set the date and time
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must
be connected to the wireless network.
• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time
or date. Click Ok.
3. Do any of the following:
• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field
to On.
4. Press the key > Save.
Get the date and time from the wireless network automatically
To perform this task, your BlackBerry® device must be connected to the wireless network.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
3. Change the Set Time field to Automatic.
4. Do one of the following:
• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
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• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field
to On.
5. Press the key > Save.
Connect to a Wi-Fi network
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi.
3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networks
only check box.
4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type a password for the network.
The name of the Wi-Fi network appears at the top of the Home screen.
Bluetooth technology options
Turn on Bluetooth technology
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Select the Bluetooth check box.
To turn off Bluetooth® technology, clear the Bluetooth check box.
Pair with a Bluetooth enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing
the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Options > Add New Device > Search.
3. Click a Bluetooth enabled device.
4. If necessary, do one of the following:
•If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing
passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled
device. The passkey is most often a numeric or alphanumeric code.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
Related topics
Turn on Bluetooth technology, 17
Change the display font
1. On the Home screen or in a folder, click the Options icon.
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2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
Change the language
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
• To change the display language, change the Display Language field.
• To change the typing language, change the Typing Language field.
• To change the language for voice commands, change the Voice Dialing field.
3. Press the key > Save.
Find more information
•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in
an application menu.
•www.discoverblackberry.com: Find software, applications, and accessories for your device.
•Your wireless service provider web site: Find information about your wireless network or wireless service plan.
•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.
88/2003).
Troubleshooting: Basics
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your
phone number is set as your active phone number.
•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Fixed dialing and smart dialing, 37
Call waiting, call forwarding, and call blocking, 35
Switch the active phone number, 42
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