Blackbe;rry Bold 9930 User manual

BlackBerry Bold 9930
Software Upgrade
Data Charges May Apply. © 2012 Verizon Wireless.
Overview
For the BlackBerry Bold 9930, there are 3 convenient ways to download the software upgrade for personal email users. Here
are a few hints to make the process quick and easy:
It will take you approximately 25 to 45 minutes to download the software, depending on network conditions.
Once you download the software, the next step is to install it onto the device. Installation should take up to 60- 80
minutes additional. Keep in mind that during the installation you will be unable to make or receive calls, including
emergency calls.
Corporate email users should consult with their IT or Telecom Directors for how upgrades are performed. After downloading,
you then would need to install the software.
The download options are:
1. Over The Air Software Loading
2. Web Based Software Loading
3. Desktop Manager Software Loading
Over The Air (OTA) Software Loading
There are two types of OTA software upgrades:
1. OTA User Initiated
2. Verizon Wireless Network Pushed Process (Poke)
Please note the following when choosing the OTA method:
If you download the software upgrade over the air while traveling outside the Verizon Wireless 3G Coverage
Area, any data sent or received during the download will apply and be billed per your data package.
OTA User Initiated
This process allows a user to navigate through the device options to seek updates.
1. From the main menu, select the Options>Device>Software Updates.

BlackBerry Bold 9930
Software Upgrade
Data Charges May Apply. © 2012 Verizon Wireless.
2. Verizon Wireless sends a “Poke” and a new icon is sent and loaded onto the device enabling the software upgrade
process. Select the icon and follow the prompt to select the desired upgrade. Select Download.
3. At the prompt, select Continue. If requested to restart your device, select Yes to restart. Once the device reboots,
click on below Software upgrade icon to proceed to download progress page.
4. The download begins. If the battery is greater than 50% charged or plugged into the charger, then the user is given
the option to upgrade immediately. Click Install Now.
5. The user must acknowledge the warning message prior to begin upgrade. Select Yes.

BlackBerry Bold 9930
Software Upgrade
Data Charges May Apply. © 2012 Verizon Wireless.
6. The data backup and operating system process runs and the device is reset and restored. You will then get a
confirmation screen that states Update Successful.
Web Based Software Loading
Please note that this option may not be available for BlackBerry Enterprise Server users.
1. Connect Bold 9930 to a computer that has an active internet connection via USB Cable. Go to
www.blackberry.com/updates.Click on Update your Software.
2. Follow instructions in Application Loader to update device. Click on Get Update.Select your backup preferences
and email notifications preferences, then click Install Update and the update will begin.
3. During the update process do not disconnect your device or interrupt the update. Once update is complete you will
receive a completion pop up and be directed to disconnect your device.

BlackBerry Bold 9930
Software Upgrade
Data Charges May Apply. © 2012 Verizon Wireless.
Desktop Manager Software Loading
After the BlackBerry Application Loader and associated USB drivers have been installed, the Desktop Manager Software
Loading procedure can be followed. This option can be completed using the Desktop Manager CD and cable that were
included in the box.
The Desktop Manager can be downloaded at www.vzam.net/blackberry.
1. Connect the device to the computer. After the Desktop Manager Application opens, it will automatically check for
updates.
2. Available software is displayed. Select Get Update to download the latest version of software.
3. Select Install Update and the device software update begins
If update fails please visit www.Verizonwireless.com/support.