Blackbe;rry KEY one User manual

User Guide
BBB100-1
BBB100-2

Contents
Setup and basics ..............................................................................................................4
Your device at a glance .................................................................................................................................4
Insert the SIM card .......................................................................................................................................5
Insert a media card .......................................................................................................................................6
Turn your device on or off ..............................................................................................................................7
Move between home screens ........................................................................................................................7
Get around with navigation buttons ...............................................................................................................7
Touch screen gestures ..................................................................................................................................8
Apps, widgets, and shortcuts .......................................................................................................................11
Personalizing your device ...........................................................................................................................13
Phone and voice..............................................................................................................14
Phone icons ...............................................................................................................................................14
Find your own phone number ......................................................................................................................14
Change your ringtone ..................................................................................................................................14
Making calls ...............................................................................................................................................15
Receiving calls ...........................................................................................................................................16
Blocking calls .............................................................................................................................................17
Add a contact or number to your speed dial list ............................................................................................19
Call waiting and call forwarding ...................................................................................................................19
Start a conference call ................................................................................................................................20
LTE calling ..................................................................................................................................................21
Wi-Fi calling ................................................................................................................................................22
Voicemail ...................................................................................................................................................23
Applications and features.................................................................................................24
Download an app on Google Play™ ..............................................................................................................24
Organizing your home screen ......................................................................................................................24
Messenger .................................................................................................................................................26

About the Google™ app and Now on Tap ......................................................................................................27
Clock ..........................................................................................................................................................28
BlackBerry Device Search ..........................................................................................................................31
Location services and Google Maps .............................................................................................................33
Google Chrome™ and Downloads ................................................................................................................34
Printing ......................................................................................................................................................35
Settings..........................................................................................................................37
Change your device settings ........................................................................................................................37
Customize the quick settings menu .............................................................................................................37
Notifications ...............................................................................................................................................37
Storagespaceandmediacards.....................................................................................................................42
Connections ...............................................................................................................................................46
Battery and power ......................................................................................................................................63
Display .......................................................................................................................................................67
Convenience key ........................................................................................................................................69
Accounts ....................................................................................................................................................69
Accessibility ...............................................................................................................................................70
Users .........................................................................................................................................................72
Backup and reset .......................................................................................................................................74
Update your device software .......................................................................................................................77
Security...........................................................................................................................78
Locks, passwords, and protecting your data .................................................................................................78
Finding and protecting a lost device ............................................................................................................84
Security settings ........................................................................................................................................85
Legal notice.....................................................................................................................90

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User guide Setup and basics
Setup and basics
Your device at a glance
USB Type-C
Fingerprint sensor
Convenience key
Volume up/down key
Notification LED
Recents key
Home key
Front camera
Power key
Back key

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User guide Setup and basics
Insert the SIM card
Your device uses a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service
provider.
CAUTION: Do not use a larger SIM card that was cut to a smaller size. Your device might not recognize the SIM card, or the
SIM card might get stuck because it is thicker than a nano SIM card.
1. Release the tray by pushing the tip of the tool (provided in the box) into the hole on the right side of your device. If you
don't have the tool that came with your device, you can also use a paper clip.
2. Pull out the tray completely and set it on a flat surface.
3. Hold the SIM card so that the metal contacts are facing away from you. Align the notch on the SIM card with the notch
in the smaller section of the tray.
4. Put the SIM card in the tray.
5. Push the tray back into the slot.

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User guide
Insert a media card
If you want more storage for pictures, videos, music, and documents, you can insert a media card (microSD card).
1. Release the tray by pushing the tip of the tool (provided in the box) into the hole on the right side of your device. If you
don't have the tool that came with your device, you can also use a paper clip.
2. Pull out the tray completely and set it on a flat surface.
3. Hold the media card so that the metal contacts are facing away from you. Align the notch on the media card with the
notch in the larger section of the tray.
4. Put the media card in the tray.
5. Push the tray back into the slot.
Setup and basics

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User guide
Turn your device on or off
Press and hold the Power on/off key (on the left side of your device).
š To turn off your device, tap Power off.
š To turn your device off and then on again, tap Restart.
Turn off the screen
Press the Power on/off key (on the left side of your device).
To turn the screen back on, press the Power on/off key, or tap the screen twice.
Move between home screens
You can move between your home screens with a gesture on the screen.
On the screen, swipe left or right.
Get around with navigation buttons
No matter what you're doing on your device, navigation buttons appear at the bottom of your screen.
Do any of the following:
š To go back to the previous screen, tap .
š To go to your home screen, tap .
š To see your recently opened apps and screens, tap .
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User guide
Touch screen gestures
Take a moment to learn the common gestures that you can use on the touch screen.
Wake up your device
Tap the screen twice.
Select items
Do any of the following:
š To select an item, tap it. If the item can be opened, it opens.
š To select multiple items, such as photos that you want to share or email messages that you want to delete, touch and
hold one item. Tap more items. To clear an item, tap it again.
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User guide
Scroll or move between items
Slide your finger to scroll through a list or move between items, such as photos.
Check your notifications
You can check your latest notifications (for example, email messages and text messages) at any time.
Swipe down from the top of the screen. Tap a notification to open it or pull down to see more notifications.
Open Quick Settings
You can open Quick Settings to turn on or turn off common settings such as Wi-Fi and airplane mode. Swipe down from the
top of the screen once using two fingers, or twice using one finger.
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User guide
Use a slider
If a slider appears on your screen, you can progress through a file, such as a song or video, or adjust a setting, such as the
screen brightness.
Drag the slider handle to the right or left.
Zoom in to or zoom out from the screen
If you want to see something in more detail, such as a photo or part of a map, you can magnify the image. To zoom in, slide
two fingers apart.
To zoom out, slide two fingers together.
Tip: In some cases, you can tap twice to zoom in or zoom out.
Setup and basics

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User guide
Apps, widgets, and shortcuts
About apps, widgets, and shortcuts
When you tap on your home screen, a tray opens where you can access installed apps and widgets and set up shortcuts.
š The Apps tab includes a complete list of the apps installed on your device, including apps that you download on Google
Play™.
š Widgets are like miniature apps that you can often interact with on the home screen. For example, the BBM widget
shows a small view of your current chats. The Bookmarks widget shows all of the websites that you have bookmarked
so that you can open them right from the home screen.
š Shortcuts help you perform the tasks that you do the most. For example, if you frequently write email, you can set up
an email shortcut. Tapping the shortcut opens an email composer.
Search for installed apps, widgets, and shortcuts
1. On the home screen, tap .
2. Enter a search term in the Search apps, widgets, and shortcuts field.
Add an app, a widget, or a shortcut to your home screen
1. On the home screen, tap .
2. Tap Apps, Widgets, or Shortcuts.
3. Touch and hold an app, a widget, or a shortcut, and then release your finger when the home screen appears.
After you add a shortcut to your home screen, you might be prompted to set up the shortcut. For example, if you add the
Contact shortcut, you must tap the contact that you want to send an email to.
Sort your apps
You can sort your apps in the Apps list in several different ways:
š Default: The ten apps that you use the most appear at the top, followed by an alphabetical list of your apps. If you're
using Android™ for Work on your device, your work apps appear at the bottom of the list.
š Alphabetical/Classic: Your apps are sorted alphabetically.
š Newest: The apps that you most recently installed appear at the top.
š Most Used: The apps that you use the most appear at the top.
To change how your apps are sorted, do the following:
1. On the home screen, tap .
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User guide
2. Tap the drop-down list that appears in the top-right corner. If you haven't changed how your apps are sorted, the word
Default appears beside the drop-down list.
3. Tap a sorting option.
About pop-up widgets
Pop-up widgets are associated with the apps that you add to the home screen. When you add an app that includes a pop-up
widget, an indicator appears beneath the app icon ( ). Pop-up widgets are useful because they allow you to have widgets
that don't take up space on the home screen.
Turn on pop-up widgets
1. On the home screen, touch and hold an empty area of the screen, and then tap .
2. Select the Pop-up widgets checkbox.
Open a pop-up widget for an app
With pop-up widgets, you can access a widget for an app without having that widget on the home screen. If a pop-up widget
is available for an app, an indicator ( ) appears beneath the app icon.
On the home screen, swipe up or down on an app that has a pop-up widget.
Change the pop-up widget for an app
If an app has more than one widget available, when you first swipe up or down on the app icon, you choose a widget to set
as the pop-up widget. You can change the pop-up widget at any time.
1. Swipe up or down on an app icon.
2. In the upper-right corner of the widget, tap > Change widget.
3. In the list of available widgets, tap another widget.
Turn off pop-up widgets
On the home screen, do one of the following:
š To turn off a pop-up widget, on the app icon, swipe up or down. In the upper-right corner of the widget, tap > Turn off
pop-up widget.
š To turn off all pop-up widgets, touch and hold an empty area of the screen, and then tap . Clear the Pop-up widgets
checkbox.
Swipe to access shortcuts
You can use a swipe gesture to access up to three shortcuts from anywhere on your device. You can swipe to open an app,
speed dial a number, send a message, and more. By default, you can swipe to open the BlackBerry Device Search app, the
Phone, and the BlackBerry Hub, but you can change the swipe shortcuts in the device settings.
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User guide
Change the shortcuts that you access with the swipe gesture
You can change the shortcuts that you access with the swipe gesture. For example, you can set up the gesture to start an
action, such as composing a message.
1. On the home screen, touch and hold an empty area of the screen, and then tap .
2. Tap Keyboard shortcuts.
3. Tap a circle.
š To set the gesture to open a different app, tap Open app, and then tap an app.
š To set the gesture to call a contact, tap Speed dial, and then tap a contact.
š To set the gesture to send an email or a text message to a contact, tap Send message. Tap Email contact or Te x t
contact, and then tap a contact.
š To set the gesture to start an action, tap All shortcuts.
Turn off a swipe gesture
If you set up a gesture to open an app or use a shortcut, to turn off the gesture, do the following:
1. On the home screen, touch and hold an empty area of the screen, and then tap .
2. Tap Keyboard shortcuts.
3. Tap a circle.
4. Tap Delete.
Personalizing your device
Learn how to personalize your device and make it uniquely yours. For example, you can change your ringtone or set a
picture as your wallpaper.
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User guide
Phone and voice
Phone icons
During a call
Icon Description
Show the dial pad
Mute your microphone
Tip: You can also press the Convenience key to mute your microphone.
Put a call on hold
Make another call
Turn on the speakerphone
Merge calls to start a conference call
Split a conference call into multiple calls
Find your own phone number
1. Swipe down from the top of the screen once using two fingers, or twice using one finger.
2. Tap > About phone > Status > SIM Status.
Your phone number appears at the bottom of the screen. If it doesn't appear, your service provider might not have added
your phone number to your SIM card. For more info, contact your service provider.
Change your ringtone
1. Swipe down from the top of the screen once using two fingers, or twice using one finger.
2. Tap > Sound > Phone ringtone.
3. Tap a ringtone, and then tap OK.
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User guide
Tip: To use a song or a custom sound as your ringtone, move the .mp3 file you want to use to the Ringtones folder on your
device. You might need to install a file manager app from the Google Play™ store first.
Making calls
Make a call
1. In the Phone app, tap .
2. Enter the number.
3. Tap .
Call a recent number
1. In the Phone app, tap .
2. Beside a name or number, tap .
Call a contact
1. In the Phone app, tap .
2. Tap a contact.
3. Tap the number that you want to call.
Tip: To send a text message to a contact, beside the number, tap .
Speed dial a contact
For more info about speed dial, see Add a contact or number to your speed dial list.
1. In the Phone app, tap .
2. Tap a speed dial contact.
Show or hide your number on outgoing calls
Depending on your service provider, this feature might not be supported.
1. In the Phone app, in the upper-right corner of the screen, tap .
2. Tap Settings > Calls > Additional settings > Caller ID.
3. Tap Show number or Hide number.
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User guide
View your call history
You can view past outgoing, incoming, and missed calls on the History screen.
1. In the Phone app, in the upper-right corner of the screen, tap > Call History.
2. Do any of the following:
š To see the details of a specific call, tap a name or phone number, and then tap .
š To view missed calls, tap Missed.
š To clear your call history, tap > Clear call history > Clear.
Receiving calls
Answer or dismiss a call
1. If your device is locked, touch and hold .
š To answer a call, slide your finger until it covers . Release your finger.
š To dismiss a call, slide your finger until it covers . Release your finger.
2. If your device is unlocked, in the call notification, tap Answer or Dismiss.
Send a quick response to a caller
You can send a caller a brief text message instead of answering an incoming call. Depending on the recipient of the quick
response, additional text messaging charges might apply.
Note: If a call is from an unknown caller, the option to send a quick response does not appear.
1. When you receive an incoming call, touch and hold . Slide your finger until it covers and then release your finger.
2. Do any of the following:
š To send a default message, tap a message.
š To compose a new message, tap Input your own ....
When you dismiss a call to send a quick response, the caller is sent to voicemail. If you do not have voicemail, the caller
receives a busy signal instead.
Change your default quick response messages
You can create your own quick response messages to replace the available defaults.
1. In the Phone app, in the upper-right corner of the screen, tap > Settings > Quick responses.
2. Tap the quick response you want to change.
3. Type a new message.
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User guide
4. Tap OK.
To reset to the default quick responses, on the Edit quick responses screen, tap > Reset default app.
Silence the ringtone when you receive a call
If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ringtone and stop
your device from vibrating. After you silence the ringtone, you can still answer or decline the call.
When you receive an incoming call, press the Volume key.
Move a call from your headset to your device
When you have a Bluetooth headset connected to your device, incoming calls are automatically received on your headset.
You can manually move the call back to the device.
1. While on a call, tap .
2. Do one of the following:
š To move the call to your device, tap Handset earpiece.
š To move the call to your device speakerphone, tap Speaker.
Prevent calls from going to your Bluetooth headset
You can disconnect your Bluetooth headset from the Phone app so that calls are sent to your device instead.
1. Swipe down from the top of the screen once using two fingers, or twice using one finger.
2. Tap Bluetooth.
3. Beside the paired headset you want to disconnect, tap .
4. Clear the Phone audio checkbox.
Put a call on hold
While on a call, tap .
To resume a call, tap again.
Blocking calls
Block incoming calls
When you block calls, you won't receive calls or texts from the blocked specific phone number. Contact your service
provider for more information.
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1. In the Phone app, in the upper-right corner of the screen, tap > Settings > Call blocking.
2. tap Add a number, enter a blocking phone number, tap Block.
3. tap > Unblock to remove the blocked number.
Block a caller
Verify that the number you want to block is listed as a number for a contact in your Contacts app.
1. In the Contacts app, tap a contact.
2. Tap > .
3. Select the All calls to voicemail checkbox.
Block callers who aren't contacts
You can use the priority only mode to ignore calls from callers who aren't contacts. Your phone doesn't ring when you
receive a call from someone who's not in your contact list, but your device still lets you know that you missed a call.
1. Swipe down from the top of the screen once using two fingers, or twice using one finger.
2. Tap > Priority only.
3. Tap More Settings > Priority only allows > Calls > Contacts only.
Note: By default, priority only mode lasts for one hour. To change how long it lasts, swipe down from the top of the screen
once using two fingers, or twice using one finger. Tap > Priority only. To increase how long the mode stays on, tap ,
or tap Until you turn this off.
Limit the phone numbers that you can call
When you set up and use fixed dialing numbers, you can make calls and send text messages (SMS or MMS) only to the
phone numbers that you add to the fixed dialing numbers list. For example, if you give your device to your child to use, you
can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your
SIM card for this feature. Depending on your service provider, this feature might not be supported.
1. In the Phone app, in the upper-right corner of the screen, tap .
2. Tap Settings > Calls > Fixed Dialing Numbers.
3. Tap Enable FDN.
4. Enter the SIM security code provided to you by your service provider.
5. Tap OK.
6. Tap FDN list > > Add contact.
7. Type a name and phone number.
8. Tap Save.
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Add a contact or number to your speed dial
list
Contacts that you add to your speed dial list appear in the tab in the Phone app.
1. In the Phone app, tap .
2. Tap the picture or letter beside a contact's name.
3. Tap .
Remove a contact or number from your speed dial list
1. In the Phone app, tap .
2. Touch and hold the contact you want to remove.
3. Drag the contact over Remove. Release your finger.
Call waiting and call forwarding
Turn call waiting on or off
Depending on your service provider, this feature might not be supported.
1. In the Phone app, in the upper-right corner of the screen, tap .
2. Tap Settings > Calls > Additional settings.
3. Tap the Call waiting checkbox.
Set up call forwarding
Depending on your service provider, this feature might not be available.
1. In the Phone app, in the upper-right corner of the screen, tap .
2. Tap Settings > Calls > Call forwarding.
3. To change the number that your calls are forwarded to, tap a call forwarding option and type a number.
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Start a conference call
1. While on a call, make or answer another call.
2. To merge the calls, tap .
Answer a second call while already on a call
Verify that call waiting is turned on.
1. While you are on a call and receive a second call, do one of the following:
š To put the first call on hold and answer the second call, tap Hold current call.
š To end the first call and answer the second call, tap End current call.
2. Touch and hold , slide your finger until it covers and then release your finger.
3 . Ta p On hold to switch the first call and the second call.
4. To merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 and 2.
Make another call while already on a call
When you make another call while you're already on a call, your first call is automatically put on hold.
1. While on a call, tap .
2. Do any of the following:
š Use the dial pad to enter a number.
š Tap above the dial pad to go to the Phone screen. Tap a contact.
3. To merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 to 3.
Remove people from a conference call
1. While in a conference call, to view the conference call participants, tap Manage conference call.
2. Do one of the following:
š To remove a person from the conference call and hang up, tap .
š To remove a person from the conference call and keep them in a separate call, tap .
Phone and voice