Blackbe;rry PEARL 9105 User manual

BlackBerry Pearl 9105 Smartphone
Version: 5.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1137846-0510043807-032

Contents
Welcome to BlackBerry!............................................................................................................................................................................................................................ 9
Feature availability..................................................................................................................................................................................................................................... 9
Find more information............................................................................................................................................................................................................................... 10
Start using your device.............................................................................................................................................................................................................................. 10
Navigation and typing............................................................................................................................................................................................................................... 11
BlackBerry basics....................................................................................................................................................................................................................................... 11
Troubleshooting basics.............................................................................................................................................................................................................................. 14
Shortcuts..................................................................................................................................................................................................................................................... 17
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 17
Phone shortcuts.......................................................................................................................................................................................................................................... 17
Message shortcuts..................................................................................................................................................................................................................................... 17
Typing shortcuts......................................................................................................................................................................................................................................... 18
Media shortcuts.......................................................................................................................................................................................................................................... 18
Browser shortcuts....................................................................................................................................................................................................................................... 19
Calendar shortcuts..................................................................................................................................................................................................................................... 20
Search shortcuts......................................................................................................................................................................................................................................... 20
Map shortcuts............................................................................................................................................................................................................................................. 20
Troubleshooting.......................................................................................................................................................................................................................................... 20
Phone........................................................................................................................................................................................................................................................... 21
Phone basics............................................................................................................................................................................................................................................... 21
Emergency calls.......................................................................................................................................................................................................................................... 23
Volume......................................................................................................................................................................................................................................................... 25
Voice mail.................................................................................................................................................................................................................................................... 26
Speed dial.................................................................................................................................................................................................................................................... 26
Conference calls......................................................................................................................................................................................................................................... 27
Call logs....................................................................................................................................................................................................................................................... 28
Call waiting................................................................................................................................................................................................................................................. 30
Call forwarding........................................................................................................................................................................................................................................... 31
Call blocking............................................................................................................................................................................................................................................... 32
Fixed dialling.............................................................................................................................................................................................................................................. 33
Smart dialling............................................................................................................................................................................................................................................. 35
TTY support................................................................................................................................................................................................................................................. 36
Hearing aid mode...................................................................................................................................................................................................................................... 36
Multiple phone numbers........................................................................................................................................................................................................................... 37
Phone options............................................................................................................................................................................................................................................. 38
Phone shortcuts.......................................................................................................................................................................................................................................... 40
Troubleshooting the phone....................................................................................................................................................................................................................... 40

Voice commands........................................................................................................................................................................................................................................ 42
Perform an action using a voice command............................................................................................................................................................................................. 42
Available voice commands........................................................................................................................................................................................................................ 42
Change the language for voice commands............................................................................................................................................................................................ 43
Turn off choice lists for voice commands................................................................................................................................................................................................ 43
Change the options for voice prompts.................................................................................................................................................................................................... 43
Improve voice recognition......................................................................................................................................................................................................................... 44
Troubleshooting.......................................................................................................................................................................................................................................... 44
Messages..................................................................................................................................................................................................................................................... 45
Message basics........................................................................................................................................................................................................................................... 45
Email messages.......................................................................................................................................................................................................................................... 50
PIN messages............................................................................................................................................................................................................................................. 59
SMS text messages.................................................................................................................................................................................................................................... 60
MMS messages........................................................................................................................................................................................................................................... 65
Message list options.................................................................................................................................................................................................................................. 68
S/MIME-protected messages................................................................................................................................................................................................................... 73
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 79
PGP protected messages.......................................................................................................................................................................................................................... 80
Message shortcuts..................................................................................................................................................................................................................................... 86
Troubleshooting.......................................................................................................................................................................................................................................... 86
Attachments............................................................................................................................................................................................................................................... 90
File and attachment basics....................................................................................................................................................................................................................... 90
Managing files and attachments............................................................................................................................................................................................................. 93
Documents.................................................................................................................................................................................................................................................. 94
Spreadsheets.............................................................................................................................................................................................................................................. 95
Media files................................................................................................................................................................................................................................................... 96
Presentations.............................................................................................................................................................................................................................................. 96
vCard contact attachments....................................................................................................................................................................................................................... 97
Troubleshooting.......................................................................................................................................................................................................................................... 98
Media........................................................................................................................................................................................................................................................... 99
Audio and video files................................................................................................................................................................................................................................. 99
Video recorder............................................................................................................................................................................................................................................ 105
Camera........................................................................................................................................................................................................................................................ 107
Pictures........................................................................................................................................................................................................................................................ 109
Managing media files................................................................................................................................................................................................................................ 111
Memory and media cards.......................................................................................................................................................................................................................... 113
Transferring and downloading media files............................................................................................................................................................................................. 116
Media shortcuts.......................................................................................................................................................................................................................................... 120
Troubleshooting.......................................................................................................................................................................................................................................... 121

Browser........................................................................................................................................................................................................................................................ 124
Browser basics............................................................................................................................................................................................................................................ 124
Browser bookmarks.................................................................................................................................................................................................................................... 127
Web feeds.................................................................................................................................................................................................................................................... 130
Browser options.......................................................................................................................................................................................................................................... 131
Browser security......................................................................................................................................................................................................................................... 135
Browser push.............................................................................................................................................................................................................................................. 138
Browser shortcuts....................................................................................................................................................................................................................................... 139
Troubleshooting.......................................................................................................................................................................................................................................... 139
Date, time and alarm................................................................................................................................................................................................................................. 141
Set the date and time manually............................................................................................................................................................................................................... 141
Get the date and time from the wireless network automatically......................................................................................................................................................... 141
Change what appears on the display when your device is charging................................................................................................................................................... 141
Change the clock face............................................................................................................................................................................................................................... 142
Display a second time zone...................................................................................................................................................................................................................... 142
Turn on bedside clock mode..................................................................................................................................................................................................................... 142
Set options for bedside clock mode......................................................................................................................................................................................................... 142
Turn on the alarm....................................................................................................................................................................................................................................... 143
Silence the alarm....................................................................................................................................................................................................................................... 143
Change alarm notification options.......................................................................................................................................................................................................... 143
Use the stopwatch..................................................................................................................................................................................................................................... 143
Set the timer............................................................................................................................................................................................................................................... 144
Change timer notification options........................................................................................................................................................................................................... 144
Troubleshooting.......................................................................................................................................................................................................................................... 144
Contacts...................................................................................................................................................................................................................................................... 146
Contacts...................................................................................................................................................................................................................................................... 146
Calendar...................................................................................................................................................................................................................................................... 153
Tasks............................................................................................................................................................................................................................................................ 164
Memos......................................................................................................................................................................................................................................................... 167
Categories................................................................................................................................................................................................................................................... 169
Calculator.................................................................................................................................................................................................................................................... 170
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 172
Ring tones, sounds and alerts basics....................................................................................................................................................................................................... 172
LED notification.......................................................................................................................................................................................................................................... 175
Troubleshooting.......................................................................................................................................................................................................................................... 176
Typing.......................................................................................................................................................................................................................................................... 177
Typing basics.............................................................................................................................................................................................................................................. 177

Typing input methods................................................................................................................................................................................................................................ 178
Typing options............................................................................................................................................................................................................................................ 179
Spelling checker......................................................................................................................................................................................................................................... 180
Custom dictionary...................................................................................................................................................................................................................................... 182
AutoText...................................................................................................................................................................................................................................................... 184
Typing shortcuts......................................................................................................................................................................................................................................... 185
Troubleshooting.......................................................................................................................................................................................................................................... 186
Language..................................................................................................................................................................................................................................................... 187
Change the display language................................................................................................................................................................................................................... 187
Add a display language............................................................................................................................................................................................................................. 187
Delete a display language......................................................................................................................................................................................................................... 187
Change the typing input language.......................................................................................................................................................................................................... 187
Change the display options for contacts................................................................................................................................................................................................. 188
Troubleshooting.......................................................................................................................................................................................................................................... 188
Display and keyboard................................................................................................................................................................................................................................ 189
Backlighting................................................................................................................................................................................................................................................ 189
Display options........................................................................................................................................................................................................................................... 189
Keyboard..................................................................................................................................................................................................................................................... 192
Themes........................................................................................................................................................................................................................................................ 193
Troubleshooting.......................................................................................................................................................................................................................................... 194
Search.......................................................................................................................................................................................................................................................... 195
Messages, attachments and web pages.................................................................................................................................................................................................. 195
Organiser data........................................................................................................................................................................................................................................... 198
Search shortcuts......................................................................................................................................................................................................................................... 199
Synchronisation.......................................................................................................................................................................................................................................... 200
About synchronisation............................................................................................................................................................................................................................... 200
Reconcile email messages over the wireless network........................................................................................................................................................................... 200
Delete email messages over the wireless network................................................................................................................................................................................ 200
Prerequisites: Synchronising organiser data over the wireless network............................................................................................................................................. 201
Synchronise organiser data over the wireless network......................................................................................................................................................................... 201
About synchronisation conflicts............................................................................................................................................................................................................... 201
Manage email reconciliation conflicts..................................................................................................................................................................................................... 202
Manage data synchronisation conflicts.................................................................................................................................................................................................. 202
About backing up and restoring device data.......................................................................................................................................................................................... 202
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 202
Delete device data, third-party applications or media card files......................................................................................................................................................... 203
Empty the deleted items folder on your computer from your device................................................................................................................................................... 203
Troubleshooting.......................................................................................................................................................................................................................................... 203

Bluetooth technology................................................................................................................................................................................................................................ 205
Bluetooth technology basics..................................................................................................................................................................................................................... 205
Bluetooth technology options................................................................................................................................................................................................................... 208
Troubleshooting.......................................................................................................................................................................................................................................... 212
GPS technology.......................................................................................................................................................................................................................................... 213
About GPS technology.............................................................................................................................................................................................................................. 213
Get your GPS location............................................................................................................................................................................................................................... 213
Turn off location aiding............................................................................................................................................................................................................................. 213
Prevent others from tracking your location............................................................................................................................................................................................ 214
Troubleshooting.......................................................................................................................................................................................................................................... 214
Maps............................................................................................................................................................................................................................................................ 215
Map basics.................................................................................................................................................................................................................................................. 215
Navigation................................................................................................................................................................................................................................................... 217
Maps bookmarks........................................................................................................................................................................................................................................ 218
Map options................................................................................................................................................................................................................................................ 219
Map shortcuts............................................................................................................................................................................................................................................. 221
Troubleshooting.......................................................................................................................................................................................................................................... 221
Applications................................................................................................................................................................................................................................................ 222
About multitasking..................................................................................................................................................................................................................................... 222
Keep an application running and switch to another application......................................................................................................................................................... 222
Keep an application running and return to the Home screen.............................................................................................................................................................. 222
Close an application so that it is not running......................................................................................................................................................................................... 223
About adding applications........................................................................................................................................................................................................................ 223
About instant messaging applications.................................................................................................................................................................................................... 223
About social networking applications...................................................................................................................................................................................................... 224
Add, update or return to the previous version of an application using the application centre........................................................................................................ 224
Add an application..................................................................................................................................................................................................................................... 224
View properties for an application........................................................................................................................................................................................................... 224
Delete a third-party application............................................................................................................................................................................................................... 225
Receive a device password prompt before you add an application..................................................................................................................................................... 225
View the size of an application database................................................................................................................................................................................................ 225
Check for application updates.................................................................................................................................................................................................................. 225
Troubleshooting.......................................................................................................................................................................................................................................... 226
BlackBerry Device Software...................................................................................................................................................................................................................... 227
About updating the BlackBerry Device Software................................................................................................................................................................................... 227
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 227
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 228

Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 228
Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 228
About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 228
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 229
Troubleshooting.......................................................................................................................................................................................................................................... 229
Wireless network coverage....................................................................................................................................................................................................................... 231
Turn on the connection to the wireless network.................................................................................................................................................................................... 231
Turn off the connection to the wireless network.................................................................................................................................................................................... 231
Turn on or turn off data service or set roaming options........................................................................................................................................................................ 231
Wireless networks that your device connects to.................................................................................................................................................................................... 232
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 232
Check the status of network connections and services......................................................................................................................................................................... 232
Roaming...................................................................................................................................................................................................................................................... 233
Preferred wireless network list................................................................................................................................................................................................................. 234
Troubleshooting.......................................................................................................................................................................................................................................... 236
Wi-Fi technology........................................................................................................................................................................................................................................ 237
About connecting to a Wi-Fi network...................................................................................................................................................................................................... 237
Turn on Wi-Fi technology.......................................................................................................................................................................................................................... 237
Connect to a Wi-Fi network...................................................................................................................................................................................................................... 237
Connect to a Wi-Fi network using the Push Button Setup method..................................................................................................................................................... 238
Connect to a Wi-Fi network using the PIN method............................................................................................................................................................................... 238
About Wi-Fi profiles................................................................................................................................................................................................................................... 239
Change the order of Wi-Fi profiles........................................................................................................................................................................................................... 239
Delete a Wi-Fi profile................................................................................................................................................................................................................................. 239
Prevent your device from connecting to a Wi-Fi network..................................................................................................................................................................... 240
Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually................................................................................................. 240
Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 240
UMA connection settings......................................................................................................................................................................................................................... 243
Wi-Fi technology troubleshooting............................................................................................................................................................................................................ 244
Power, battery and memory...................................................................................................................................................................................................................... 245
Turn off your device................................................................................................................................................................................................................................... 245
Set your device to turn on and turn off automatically........................................................................................................................................................................... 245
Reset the device......................................................................................................................................................................................................................................... 245
Check the battery power level.................................................................................................................................................................................................................. 245
Extend battery life...................................................................................................................................................................................................................................... 245
Format the device memory or a media card........................................................................................................................................................................................... 246
View the amount of available memory.................................................................................................................................................................................................... 246
Best practice: Conserving memory on your device................................................................................................................................................................................ 246
The application memory on my device is low......................................................................................................................................................................................... 247

SIM card...................................................................................................................................................................................................................................................... 248
About the SIM card phone book............................................................................................................................................................................................................... 248
Add a contact to your SIM card................................................................................................................................................................................................................ 248
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 248
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 248
Change a SIM card contact...................................................................................................................................................................................................................... 249
Delete a SIM card contact........................................................................................................................................................................................................................ 249
Store SMS text messages on your SIM card........................................................................................................................................................................................... 249
About SIM card security............................................................................................................................................................................................................................ 250
Protect your SIM card with a PIN code................................................................................................................................................................................................... 250
Change the SIM card PIN code................................................................................................................................................................................................................ 250
Change the display name for a phone number...................................................................................................................................................................................... 250
Security........................................................................................................................................................................................................................................................ 251
Security basics............................................................................................................................................................................................................................................ 251
Password keeper........................................................................................................................................................................................................................................ 253
Encryption................................................................................................................................................................................................................................................... 255
Memory cleaning........................................................................................................................................................................................................................................ 258
Certificates.................................................................................................................................................................................................................................................. 259
PGP keys..................................................................................................................................................................................................................................................... 267
Certificate servers...................................................................................................................................................................................................................................... 273
Key stores.................................................................................................................................................................................................................................................... 275
Smart cards................................................................................................................................................................................................................................................. 278
Software tokens.......................................................................................................................................................................................................................................... 282
VPN settings............................................................................................................................................................................................................................................... 283
About security self-tests............................................................................................................................................................................................................................ 284
Verify security software............................................................................................................................................................................................................................. 284
Third-party application control................................................................................................................................................................................................................ 284
Troubleshooting.......................................................................................................................................................................................................................................... 288
Service books and diagnostic reports...................................................................................................................................................................................................... 290
Service books.............................................................................................................................................................................................................................................. 290
Diagnostic reports...................................................................................................................................................................................................................................... 291
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 292
Accessibility options.................................................................................................................................................................................................................................. 295
About accessibility options....................................................................................................................................................................................................................... 295
Display closed captions in videos............................................................................................................................................................................................................. 295
Change the display font............................................................................................................................................................................................................................ 295
Use reverse contrast for the screen display............................................................................................................................................................................................ 295
Use greyscale for the screen display....................................................................................................................................................................................................... 296

Set the number of icons that appear on the Home screen................................................................................................................................................................... 296
Turn on event sounds................................................................................................................................................................................................................................ 296
Assign ring tones and alerts to a contact................................................................................................................................................................................................ 296
TTY support................................................................................................................................................................................................................................................. 297
Voice dialling.............................................................................................................................................................................................................................................. 298
AutoText...................................................................................................................................................................................................................................................... 298
BrickBreaker................................................................................................................................................................................................................................................ 299
About BrickBreaker.................................................................................................................................................................................................................................... 299
BrickBreaker capsules................................................................................................................................................................................................................................ 299
BrickBreaker scoring.................................................................................................................................................................................................................................. 300
Play BrickBreaker....................................................................................................................................................................................................................................... 300
Adjust the volume...................................................................................................................................................................................................................................... 300
Set the paddle speed................................................................................................................................................................................................................................. 300
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 301
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 301
Word Mole game........................................................................................................................................................................................................................................ 302
Word Mole game basics............................................................................................................................................................................................................................. 302
Single-player games.................................................................................................................................................................................................................................. 303
Multiplayer games..................................................................................................................................................................................................................................... 304
Troubleshooting.......................................................................................................................................................................................................................................... 305
Glossary....................................................................................................................................................................................................................................................... 307
Legal notice................................................................................................................................................................................................................................................. 312

Welcome to BlackBerry!
This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the
Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples and are not
inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability and the camera and video camera are dependant on your device
model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS
messages.
A wireless service plan with data is required to use the browser service and instant messaging applications and to send and receive email
messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®
Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and settings that are available on your device.
Wireless service provider
Features such as MMS messages, location-based services and some phone features are dependant on your wireless service provider's
offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such
as call blocking, call forwarding or cell broadcasting. For more information, contact your wireless service provider.
User Guide Welcome to BlackBerry!
9

Find more information
•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in
an application menu.
•www.discoverblackberry.com: Find software, applications and accessories for your device.
•Your wireless service provider web site: Find information about your wireless network or wireless service plan.
•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.
88/2003).
Start using your device
Complete the set-up wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalise your BlackBerry® device, set up
wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that
you turn on your device.
1. If the Welcome screen does not appear automatically, click on the Setup Wizard icon on the Home screen or in a folder.
2. Complete the instructions on the screen.
Set up an email address
To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with
an enterprise activation password.
1. On the Home screen or in a folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
•I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail®
email account) or to create a new email address for your device. To use a social networking application on your device, you must use
this option to associate your device with the email address that you use to receive social networking notifications. If this option does
not appear, contact your wireless service provider.
•I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator
has provided you with an enterprise activation password.
3. Click Next.
4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the
Home screen, click the Messages icon.
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Navigation and typing
About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
Key Actions
Menu key • view more applications on the Home screen
• open the menu in an application
• select a highlighted menu item
Escape key • move back a screen
• close a menu
Move around the screen
• To move the cursor in any direction and highlight items, slide your finger on the trackpad.
• To select an item or open a link, click (press) the trackpad.
• To change the value in a field, click a field. Click a value.
• To return to the Home screen, when you are not on a call, press the End key.
BlackBerry basics
Make a call
1. From the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the Send key.
To end the call, press the End key.
Change your ringtone
1. On the Home screen, click the Sounds icon.
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11

2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ringtone, click a ringtone in the Ring Tone field.
•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ringtones. Click
a ringtone.
5. Press the Menu key.
6. Click Save.
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose Email.
4. In the To field, type an email address or a contact name.
5. Type a message.
6. Press the key.
7. Click Send.
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
• Type an SMS phone number (including the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
• If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the key.
7. Click Send.
Add a contact
1. On the Home screen, click the Contacts icon.
2. Click New Contact.
3. Type the contact information.
4. Press the key.
5. Click Save.
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Schedule an appointment
1. On the Home screen, click the Calendar icon.
2. Press the key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the key.
7. Click Save.
Take a picture
1. On the Home screen, click the Camera icon.
2. Press the Right Convenience key all the way down.
Related topics
Record a video, 13
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. To start recording, click the record icon.
4. To pause recording, click the pause icon.
Note: The approximate amount of memory available for saving videos appears at the bottom of the screen when video recording is paused.
Related topics
Play a media file, 99
Take a picture, 13
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
• If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.
3. Press the Enter key.
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Turn on the alarm
1. In the clock, press the Menu key.
2. Click Set Alarm.
3. On the trackpad, slide your finger up or down to select On or Weekdays. Slide your finger to highlight On or Weekdays.
4. Press the Escape key.
5. Click Save.
In the device status section of the Home screen, a clock indicator appears.
Pair with a Bluetooth-enabled device
Some Bluetooth®-enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth setup application, click Search or Listen.
2. If necessary, click a Bluetooth-enabled device.
3. If necessary, type the passkey for the Bluetooth-enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth-enabled device on the Bluetooth-enabled device.
Troubleshooting basics
I cannot make or receive calls
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialling is turned on, check that the phone number for your contact appears in your fixed dialling
list or turn off fixed dialling.
• If you have travelled to another country and you have not changed your smart-dialling options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
•Your device or your SIM card might support more than one phone number, even if you only have one phone number. Check that your
phone number is set as your active phone number.
•If you have more than one phone number associated with your device, check that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Fixed dialling, 33
Call blocking, 32
Call forwarding, 31
Switch the active phone number, 38
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I cannot set up an email address
Try performing the following actions:
• On the Home screen or in a folder, click the Setup Wizard icon. On the email set-up screen, verify that you have typed all the email
address information correctly. To view the password that you typed, select the Show Password tick box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email
account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry®
Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup
application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.
I am not receiving messages
Try performing the following actions:
•Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
•If you created an email address or added an existing email address to your device using the email set-up screen in the set-up wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the set-up wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder,
click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
which you want to receive email messages from.
•If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset
your device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Change an email message filter, 54
Forward messages from a specific email message folder to your device, 51
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions:
•Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Check that fixed dialling is turned off.
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I cannot save media files
Your BlackBerry® device memory or media card may not have enough memory available to save pictures.
Try performing the following actions:
• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
• If you are trying to save a media file to your media card, delete old media files.
•In the camera options, check that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
I cannot play a media file on a web page
Your BlackBerry® device may not support the size or file format of the song or video file.
The battery is not charging
Depending on how you charge your BlackBerry® device, try performing the following actions:
• Verify that the USB cable is securely connected to your device and a USB port.
• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub or try using a travel
charger.
• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD
that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop
Software from www.blackberry.com.
• Verify that your computer is not in standby, hibernate or sleep mode.
• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
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Shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
BlackBerry basics shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To move the cursor, slide your finger on the trackpad.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To return to the Home screen, when you are not on a call, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To change your ringtone, from the Home screen, press the Send key. Press the Menu key. Click Set Ringtone.
• To check your voice mail, press and hold 1.
• To send an incoming call to voice mail, press and hold the Volume Down key on the right side of your BlackBerry® device.
• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
• To insert a plus sign (+) when typing a phone number, press and hold 0.
• If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the
Send key. Click your phone number at the top of the screen. Click a phone number.
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message list
• To reply to a highlighted message, press 7.
• To reply to all, highlight the message. Press 1.
• To forward a highlighted message, press 9.
Move around a message list
• To move to the top of a message list, press 2.
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• To move to the bottom of a message list, press 8.
• To move to the next date, press 6.
• To move to the previous date, press 4.
• To move to the next unopened item, press 5.
Typing shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Common typing shortcuts
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Click a symbol in the list that appears.
• To switch typing input languages while you type, press and hold the Symbol key.
• To capitalise a letter, press the Shift key. Press a letter key.
• To type a number in a number field, press a number key. You do not need to press and hold the number key.
• To turn on NUM lock, press the Shift key until the NUM lock indicator appears. To turn off NUM lock, press the Shift key again.
Work with text
• To highlight a line of text, press and hold the Shift key and on the trackpad slide your finger up or down.
• To highlight text character by character, press and hold the Shift key and on the trackpad slide your finger left or right.
• To cancel a text selection, press the Escape key.
Shortcuts for SureType technology
• To type a punctuation mark or a common symbol, press 1. Click the symbol in the list that appears.
• To type a number, press and hold a number key.
• To type a period and a space, press the Space key twice. The next letter is capitalised automatically.
•To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as
the word that you want to type. Slide your finger on the trackpad to the right. In the second list that appears, highlight the word that you
want to type. Press the Enter key.
Shortcuts for multi-tap
• To type a number, keep pressing the letter key quickly until the number appears.
• To type a period, press the 1key once. To type other common symbols or punctuation marks, keep pressing 1quickly until the symbol
appears.
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
• To pause an audio or video file, press the Play/Pause/Mute key on the top of your BlackBerry® device. To resume playing an audio or
video file, press the Play/Pause/Mute key again.
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