Blackbe;rry TOUR 9630 - 256 MB - Verizon Wireless User manual
BlackBerry Tour 9630 Smartphone
Version: 4.7.1
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWDT615806-615806-0421094107-001
Contents
Shortcuts..................................................................................................................................................................................................................................................... 8
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 8
Phone shortcuts.......................................................................................................................................................................................................................................... 8
Message shortcuts..................................................................................................................................................................................................................................... 9
Attachment shortcuts................................................................................................................................................................................................................................ 9
Camera and video camera shortcuts....................................................................................................................................................................................................... 10
Media shortcuts.......................................................................................................................................................................................................................................... 10
Browser shortcuts....................................................................................................................................................................................................................................... 11
Calendar shortcuts..................................................................................................................................................................................................................................... 11
Typing shortcuts......................................................................................................................................................................................................................................... 12
Search shortcuts......................................................................................................................................................................................................................................... 12
Map shortcuts............................................................................................................................................................................................................................................. 12
Phone........................................................................................................................................................................................................................................................... 14
Phone basics............................................................................................................................................................................................................................................... 14
Emergency calls.......................................................................................................................................................................................................................................... 16
Volume......................................................................................................................................................................................................................................................... 17
Voice mail.................................................................................................................................................................................................................................................... 18
Speed dial.................................................................................................................................................................................................................................................... 19
Voice dialing............................................................................................................................................................................................................................................... 19
Conference calls......................................................................................................................................................................................................................................... 22
Call logs....................................................................................................................................................................................................................................................... 22
Call waiting................................................................................................................................................................................................................................................. 24
Call forwarding........................................................................................................................................................................................................................................... 24
Smart dialing.............................................................................................................................................................................................................................................. 26
TTY support................................................................................................................................................................................................................................................. 27
Multiple phone numbers........................................................................................................................................................................................................................... 27
Phone options............................................................................................................................................................................................................................................. 28
Phone shortcuts.......................................................................................................................................................................................................................................... 30
Phone troubleshooting.............................................................................................................................................................................................................................. 31
Messages..................................................................................................................................................................................................................................................... 34
Message basics........................................................................................................................................................................................................................................... 34
Email messages.......................................................................................................................................................................................................................................... 39
PIN messages............................................................................................................................................................................................................................................. 47
SMS text messages.................................................................................................................................................................................................................................... 48
MMS messages........................................................................................................................................................................................................................................... 49
Message list options.................................................................................................................................................................................................................................. 53
Message shortcuts..................................................................................................................................................................................................................................... 57
S/MIME-protected messages................................................................................................................................................................................................................... 58
PGP protected messages.......................................................................................................................................................................................................................... 64
Message troubleshooting.......................................................................................................................................................................................................................... 70
Attachments............................................................................................................................................................................................................................................... 74
Attachment basics..................................................................................................................................................................................................................................... 74
Documents.................................................................................................................................................................................................................................................. 76
Spreadsheets.............................................................................................................................................................................................................................................. 76
Media files................................................................................................................................................................................................................................................... 78
Presentations.............................................................................................................................................................................................................................................. 78
vCard contact attachments....................................................................................................................................................................................................................... 79
Attachment shortcuts................................................................................................................................................................................................................................ 79
Attachment troubleshooting..................................................................................................................................................................................................................... 80
Camera and video camera........................................................................................................................................................................................................................ 81
Take a picture............................................................................................................................................................................................................................................. 81
Pan a picture............................................................................................................................................................................................................................................... 81
Zoom in to or out from a picture.............................................................................................................................................................................................................. 81
Record a video............................................................................................................................................................................................................................................ 82
Camera and video camera options.......................................................................................................................................................................................................... 82
Camera and video camera shortcuts....................................................................................................................................................................................................... 83
Camera and video camera troubleshooting............................................................................................................................................................................................ 84
Media........................................................................................................................................................................................................................................................... 85
Transferring and downloading media files............................................................................................................................................................................................. 85
Playing media files and recording voice notes....................................................................................................................................................................................... 87
Managing media files................................................................................................................................................................................................................................ 90
Viewing pictures......................................................................................................................................................................................................................................... 93
Managing pictures..................................................................................................................................................................................................................................... 95
Media card and mass storage mode options.......................................................................................................................................................................................... 97
Media shortcuts.......................................................................................................................................................................................................................................... 98
Media troubleshooting.............................................................................................................................................................................................................................. 99
Browser........................................................................................................................................................................................................................................................ 101
Browser basics............................................................................................................................................................................................................................................ 101
Browser bookmarks.................................................................................................................................................................................................................................... 104
Web feeds.................................................................................................................................................................................................................................................... 106
Browser options.......................................................................................................................................................................................................................................... 108
Browser security......................................................................................................................................................................................................................................... 111
Browser push.............................................................................................................................................................................................................................................. 114
Browser shortcuts....................................................................................................................................................................................................................................... 115
Browser troubleshooting........................................................................................................................................................................................................................... 116
Date, time, and alarm................................................................................................................................................................................................................................ 117
Set the date and time................................................................................................................................................................................................................................ 117
Get the date and time from the wireless network automatically......................................................................................................................................................... 117
Change what appears on the display when your device is charging................................................................................................................................................... 117
Change the clock face............................................................................................................................................................................................................................... 118
Display a second time zone...................................................................................................................................................................................................................... 118
Turn on bedside clock mode..................................................................................................................................................................................................................... 118
Set options for bedside clock mode......................................................................................................................................................................................................... 118
Turn on the alarm....................................................................................................................................................................................................................................... 119
Silence the alarm....................................................................................................................................................................................................................................... 119
Change alarm notification options.......................................................................................................................................................................................................... 119
Use the stopwatch..................................................................................................................................................................................................................................... 119
Set the timer............................................................................................................................................................................................................................................... 120
Change timer notification options........................................................................................................................................................................................................... 120
Date, time, and alarm troubleshooting.................................................................................................................................................................................................... 120
Personal organizer..................................................................................................................................................................................................................................... 121
Contacts...................................................................................................................................................................................................................................................... 121
Calendar...................................................................................................................................................................................................................................................... 127
Tasks............................................................................................................................................................................................................................................................ 136
Memos......................................................................................................................................................................................................................................................... 139
Categories................................................................................................................................................................................................................................................... 141
Calculator.................................................................................................................................................................................................................................................... 142
Notifications............................................................................................................................................................................................................................................... 143
Notification basics..................................................................................................................................................................................................................................... 143
Accessibility options.................................................................................................................................................................................................................................. 145
LED notification.......................................................................................................................................................................................................................................... 145
Notifications troubleshooting................................................................................................................................................................................................................... 146
Typing.......................................................................................................................................................................................................................................................... 148
Typing basics.............................................................................................................................................................................................................................................. 148
Typing input methods................................................................................................................................................................................................................................ 150
Spelling checker......................................................................................................................................................................................................................................... 151
Custom dictionary...................................................................................................................................................................................................................................... 153
AutoText...................................................................................................................................................................................................................................................... 155
Typing shortcuts......................................................................................................................................................................................................................................... 156
Typing troubleshooting............................................................................................................................................................................................................................. 157
Language..................................................................................................................................................................................................................................................... 158
Change the display language................................................................................................................................................................................................................... 158
Add a display language............................................................................................................................................................................................................................. 158
Delete a display language......................................................................................................................................................................................................................... 158
About typing input languages.................................................................................................................................................................................................................. 158
Change the typing input language.......................................................................................................................................................................................................... 158
Switch typing input methods.................................................................................................................................................................................................................... 159
Change the input options for SureType technology.............................................................................................................................................................................. 159
Change the voice dialing language......................................................................................................................................................................................................... 159
Use a shortcut to switch typing input languages while you type........................................................................................................................................................ 159
Change the shortcut for switching typing input languages................................................................................................................................................................. 160
Turn off the shortcut for switching typing input languages................................................................................................................................................................. 160
Change the display options for contacts................................................................................................................................................................................................. 160
Language troubleshooting........................................................................................................................................................................................................................ 161
Display and keyboard................................................................................................................................................................................................................................ 162
Backlighting................................................................................................................................................................................................................................................ 162
Display options........................................................................................................................................................................................................................................... 162
Keyboard options....................................................................................................................................................................................................................................... 165
Themes........................................................................................................................................................................................................................................................ 166
Accessibility options.................................................................................................................................................................................................................................. 167
Display troubleshooting............................................................................................................................................................................................................................ 167
Search.......................................................................................................................................................................................................................................................... 169
Messages, attachments, and web pages................................................................................................................................................................................................. 169
Organizer data........................................................................................................................................................................................................................................... 172
Search shortcuts......................................................................................................................................................................................................................................... 173
Synchronization.......................................................................................................................................................................................................................................... 174
About synchronization............................................................................................................................................................................................................................... 174
Reconcile email messages over the wireless network........................................................................................................................................................................... 174
Delete email messages over the wireless network................................................................................................................................................................................ 174
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 175
Synchronize organizer data over the wireless network......................................................................................................................................................................... 175
About synchronization conflicts............................................................................................................................................................................................................... 175
Manage email reconciliation conflicts..................................................................................................................................................................................................... 176
Manage data synchronization conflicts................................................................................................................................................................................................... 176
About backing up and restoring device data.......................................................................................................................................................................................... 176
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 176
Delete all device data................................................................................................................................................................................................................................ 177
Empty the deleted items folder on your computer from your device................................................................................................................................................... 177
Synchronization troubleshooting............................................................................................................................................................................................................. 177
Bluetooth technology................................................................................................................................................................................................................................ 179
Bluetooth technology basics..................................................................................................................................................................................................................... 179
Bluetooth technology options................................................................................................................................................................................................................... 181
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 185
GPS technology.......................................................................................................................................................................................................................................... 186
About GPS technology.............................................................................................................................................................................................................................. 186
Prevent others from tracking your location............................................................................................................................................................................................ 186
GPS technology troubleshooting............................................................................................................................................................................................................. 186
Maps............................................................................................................................................................................................................................................................ 188
Map basics.................................................................................................................................................................................................................................................. 188
Navigation................................................................................................................................................................................................................................................... 190
Maps bookmarks........................................................................................................................................................................................................................................ 190
Map options................................................................................................................................................................................................................................................ 192
Map shortcuts............................................................................................................................................................................................................................................. 194
Maps troubleshooting................................................................................................................................................................................................................................ 194
BlackBerry Messenger............................................................................................................................................................................................................................... 195
Contacts...................................................................................................................................................................................................................................................... 195
Groups......................................................................................................................................................................................................................................................... 196
Conversations............................................................................................................................................................................................................................................. 197
Availability................................................................................................................................................................................................................................................... 200
Applications................................................................................................................................................................................................................................................ 202
Switch applications.................................................................................................................................................................................................................................... 202
Add, update, or return to the previous version of an application using the application center....................................................................................................... 202
Add an application..................................................................................................................................................................................................................................... 202
View properties for an application........................................................................................................................................................................................................... 202
Delete a third-party application............................................................................................................................................................................................................... 203
Receive a device password prompt before you add an application..................................................................................................................................................... 203
View the size of an application database................................................................................................................................................................................................ 203
Check for application updates.................................................................................................................................................................................................................. 203
About updating the BlackBerry Device Software................................................................................................................................................................................... 204
Prerequisites: Updating the BlackBerry Device Software over the wireless network....................................................................................................................... 204
Update the BlackBerry Device Software................................................................................................................................................................................................. 204
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 205
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 205
Application troubleshooting..................................................................................................................................................................................................................... 205
Wireless network coverage....................................................................................................................................................................................................................... 206
Find information about wireless coverage indicators............................................................................................................................................................................ 206
Turn off a wireless connection.................................................................................................................................................................................................................. 206
Network connection indicators................................................................................................................................................................................................................ 206
Turn on wireless coverage notification.................................................................................................................................................................................................... 207
About the preferred wireless network list............................................................................................................................................................................................... 207
Add a wireless network to the preferred wireless network list............................................................................................................................................................. 207
Change the order of preferred wireless networks.................................................................................................................................................................................. 208
Delete a wireless network from the preferred wireless network list.................................................................................................................................................... 208
Turn off data service.................................................................................................................................................................................................................................. 209
About roaming............................................................................................................................................................................................................................................ 209
Switch wireless networks manually......................................................................................................................................................................................................... 209
About global roaming mode..................................................................................................................................................................................................................... 210
Connect to a GSM or UMTS network...................................................................................................................................................................................................... 210
Set the wireless networks to use with global roaming mode............................................................................................................................................................... 210
Verify the status of network connections and services......................................................................................................................................................................... 210
Wireless network coverage troubleshooting........................................................................................................................................................................................... 211
Power, battery, and memory..................................................................................................................................................................................................................... 212
Turn off your device................................................................................................................................................................................................................................... 212
Set your device to turn on and turn off automatically........................................................................................................................................................................... 212
Reset the device......................................................................................................................................................................................................................................... 212
Check the battery power level.................................................................................................................................................................................................................. 212
Extend battery life...................................................................................................................................................................................................................................... 212
Format the device memory or a media card........................................................................................................................................................................................... 213
View the amount of available memory.................................................................................................................................................................................................... 213
Best practice: Optimizing your device performance.............................................................................................................................................................................. 213
SIM card...................................................................................................................................................................................................................................................... 215
About the SIM card phone book............................................................................................................................................................................................................... 215
Add a contact to your SIM card................................................................................................................................................................................................................ 215
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 215
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 215
Change a SIM card contact...................................................................................................................................................................................................................... 216
Delete a SIM card contact........................................................................................................................................................................................................................ 216
Store SMS text messages on your SIM card........................................................................................................................................................................................... 216
About SIM card security............................................................................................................................................................................................................................ 217
Protect your SIM card with a PIN code................................................................................................................................................................................................... 217
Change the SIM card PIN code................................................................................................................................................................................................................ 217
Change the display name for a phone number...................................................................................................................................................................................... 217
Security........................................................................................................................................................................................................................................................ 218
Security basics............................................................................................................................................................................................................................................ 218
Password keeper........................................................................................................................................................................................................................................ 219
Encryption................................................................................................................................................................................................................................................... 222
Memory cleaning........................................................................................................................................................................................................................................ 224
Certificates.................................................................................................................................................................................................................................................. 225
PGP keys..................................................................................................................................................................................................................................................... 231
Certificate servers...................................................................................................................................................................................................................................... 237
Key stores.................................................................................................................................................................................................................................................... 238
Smart cards................................................................................................................................................................................................................................................. 241
Software tokens.......................................................................................................................................................................................................................................... 244
About security self-tests............................................................................................................................................................................................................................ 245
Verify security software............................................................................................................................................................................................................................. 245
Third-party application control................................................................................................................................................................................................................ 245
Security troubleshooting........................................................................................................................................................................................................................... 248
Service books and diagnostic reports...................................................................................................................................................................................................... 250
Service books.............................................................................................................................................................................................................................................. 250
Diagnostic reports...................................................................................................................................................................................................................................... 251
BrickBreaker................................................................................................................................................................................................................................................ 253
About BrickBreaker.................................................................................................................................................................................................................................... 253
BrickBreaker capsules................................................................................................................................................................................................................................ 253
BrickBreaker scoring.................................................................................................................................................................................................................................. 254
Play BrickBreaker....................................................................................................................................................................................................................................... 254
Adjust the volume...................................................................................................................................................................................................................................... 254
Set the paddle speed................................................................................................................................................................................................................................. 254
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 255
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 255
Word Mole game........................................................................................................................................................................................................................................ 256
Word Mole game basics............................................................................................................................................................................................................................. 256
Single-player games.................................................................................................................................................................................................................................. 257
Multiplayer games..................................................................................................................................................................................................................................... 258
Word Mole game troubleshooting............................................................................................................................................................................................................ 259
Glossary....................................................................................................................................................................................................................................................... 260
Legal notice................................................................................................................................................................................................................................................. 264
Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To return to the Home screen, when you are not on a call, press the End key.
• To view more applications on the Home screen, press the Menu key.
• To open a menu in any application to access options and available actions, press the Menu key.
• To move to a list item or menu item, type the first letter of the item.
• To select a highlighted menu item, press the Menu key.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, press and hold the Menu key. Click an application.
• To switch between the active notification profile and the Vibrate notification profile, hold the Qkey.
• To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
• To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone.
• To check your voice mail, press and hold 1.
• To send an incoming call to voice mail when your device is inserted in a holster, press and hold the Volume Down key.
• To view your contact list in the phone application, press and hold the Send key.
• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
• To add an extension to a phone number, press the Alt key and the Xkey. Type the extension number.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To insert a plus sign (+) when typing a phone number, press the Okey.
• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the
Speakerphone key again.
• To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the
Speakerphone key again.
• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.
User Guide Shortcuts
8
Message shortcuts
In a message
• To reply to a message, press R.
• To reply to all in an email message or a PIN message, press L.
• To forward a message, press F.
• To file a highlighted email message, press I.
• To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Qagain.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press G.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
• To mark a message as opened or unopened, press the Alt key and U.
• To view received messages, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.
Attachment shortcuts
• To search for text in an attachment, press F.
• To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
User Guide Message shortcuts
9
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H. To hide the columns or rows, press H.
In a presentation
• To switch presentation views, press M.
• To move to the next slide when viewing a presentation in slide view, press N.
• To move to the previous slide when viewing a presentation in slide view, press P.
• To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text
and slide view, press G.
Camera and video camera shortcuts
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture, press the Right Convenience key.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
Media shortcuts
• To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again.
• To play the next song in a category, press N.
• To play the previous song in a category, press P.
• To play the next song in a playlist, press and hold the Volume Up key.
• To play the previous song in a playlist, press and hold the Volume Down key.
• To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the
highest volume setting, and then press the Volume Up key four times quickly.
• To pan up in a picture, press 2.
• To pan down in a picture, press 8.
• To pan right in a picture, press 6.
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To rotate a picture, press L.
• To fit a picture to the screen size, press 1.
User Guide Camera and video camera shortcuts
10
Browser shortcuts
• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, press and hold the Escape key.
On a web page
• To switch between Column view and Page view, press Z.
• To zoom in to a web page, press I.
• To zoom out from a web page, press O.
• To move to a specific web page, press G.
• To return to the home page, press H.
• To turn on support for JavaScript, press J.
• To open the bookmark list, press K.
• To add a bookmark, press A.
• To view a list of web pages that you have visited recently, press Y.
• To refresh a web page, press R.
• To view the web page address for a link, highlight a link. Press L.
• To view the web page address for a web page, press P.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press U. To view the banner, press U.
• To open the browser options, in the browser, press S.
Navigate a web page
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a web page, press T.
• To move to the bottom of a web page, press B.
Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press C.
• To change to Agenda view, press A.
• To change to Day view, press D.
• To change to Week view, press W.
• To change to Month view, press M.
• To move to the next day, week, or month, press the Space key.
User Guide Browser shortcuts
11
• To move to the previous day, week, or month, press the Shift key and the Space key.
• To move to the current date, press T.
• To move to a specific date, press G.
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold Uand
roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.
• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a message, press S.
• To search for text in an attachment or on a web page, press F.
• To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press F.
Map shortcuts
• To zoom in to a map, press I.
User Guide Typing shortcuts
12
• To zoom out from a map, press O.
• To move to the next direction on a route, press N.
• To move to the previous direction on a route, press P.
• To view status information at the top of a map, press U. To hide status information at the top of a map, press Uagain.
•Toviewtrackinginformationatthebottomofamapwhileyouaretrackingyourmovement,presstheSpacekey.Tohidetrackinginformation
at the bottom of a map, press the Space key again.
User Guide Map shortcuts
13
Phone
Phone basics
Find your phone number
Perform one of the following actions:
• To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My
Number field at the top of the screen.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home
screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and
MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the key.
To end the call, press the key.
Related topics
Add a pause or a wait to a phone number, 122
Change your ring tone, 143
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Mute a call
During a call, press the Mute key.
To turn off mute, press the Mute key again.
User Guide Phone
14
Turn on the speakerphone
During a call, press the Speakerphone key.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the
safety and product information booklet for your device.
To turn off the speakerphone, press the Speakerphone key again.
Related topics
Bluetooth technology, 179
Dial an extension
1. Press the Xkey.
2. Type the extension number.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. On the Lock screen, press the Menu key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset
button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video
in the media application.
User Guide Phone basics
15
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your
BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless
network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the
connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network
automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary
by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
About Emergency Callback Mode
If your BlackBerry® device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode.
Thismodeenablestheoperatorto call you back or determineyourapproximatelocation.Dependingon your wireless service provider, Emergency
Callback Mode is active for five minutes or is canceled when you make a non-emergency call.
In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
Your device exits Emergency Callback Mode at any time if you make a non-emergency call.
Make an emergency call
Perform one of the following actions:
• If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
• If your keyboard is locked, type the emergency number. Press the Send key.
• If your device is locked, press the Menu key. Click Emergency Call. Click Yes.
About GPS technology
Depending on your wireless service provider, this feature might not be supported.
You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based
services. Location-based applications can use your GPS location to provide you with information such as driving directions.
User Guide Emergency calls
16
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want
to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless
service provider.
If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency
operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able
to estimate your location using only GPS technology.
Turn on GPS technology
Depending on your BlackBerry® device model and wireless network, this feature might not be supported.
The GPS options that appear on your device might differ slightly from the options that appear in this task.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click GPS.
4. Change the GPS Services field to Location On.
5. Press the Menu key.
6. Click Save.
To turn off GPS technology, change the GPS Services field to Location Off.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
User Guide Volume
17
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.
Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
User Guide Voice mail
18
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