Blackbe;rry RADAR H2 ITC100-1 User manual

BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
31
It is recommended that you install the module as level as possible on the asset. To
help ensure the device is level, you may try one of the following techniques.
Technique 1: Position the T-square along the edge of the door. Using the T-square
as a guide, draw a horizontal line approximately 5” (13 cm) in length, in the area you
plan to install the device, with your pencil or marker. Align the bottom edge of the
template to the line.
Tip: To avoid leaving a permanent mark on your trailer or container after the device
installation is complete, we recommend using a pencil or non-permanent marker to
create the guideline.
Technique 2: Visually, place the template in the desired installation location. Using
a level, check that the template is level.

32
BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
4. Using a drill bit, drill a hole through each of the cross hairs on the template. This will
create four holes you will use to mount the module.
Drilling tips for intermodal installations
Due to the thicker, harder steel used on intermodal containers, you may wish
to follow these suggestions.
Tip 1:To shorten drilling time and prolong the life of your drill bit, you may
wish to use cutting tool lubricant during the drilling process.
Tip 2:For most precise hole drilling, before drilling your hole, you may wish
to use a punch and hammer to help place the drill bit. This will prevent the
bit from “walking” during the drilling operation.

BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
33
5. Remove the template. You now have four holes in the door. If there are any burrs
around the holes, remove them at this time. Also, remove any dust or debris left over
from the drilling or de-burring operations.
6. Place the module on the door, aligning the holes on the module with the holes you
drilled into the door.
7. Insert your fastener of choice into the holes and use the appropriate tools to secure
the module to the asset.

34
BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
Do not over-tighten the fastener. Over-tightening can over-compress the mounting
gasket, which can damage the gasket. Do not tighten fastener beyond 3lb-ft. (4Nm).
8. Close both doors. Installation is complete.
Gasket Compression Level
Recommended
Gasket Compression Level
Not Recommended

BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
35
3.4.6 Roll-up door installation procedure
If you wish to monitor door open/close events with your BlackBerry Radar-L module,
you will need to mount it on the door. Recommended module placement on roll-up
doors is as follows.
•The unit should be installed as close to the center of the trailer/container as
possible.
•The module should be placed as high on the door as possible for optimum antenna
performance. In some cases, where there is limited clearance between the interior
of the roof and the top surface of the module when the door is opened, you can
create more space for door operation by mounting the module lower on the door.
1. As indicated in Section 3.3 of this guide, record the module identifier and the asset
identifier the module will be paired with. For your convenience, you may quickly
create a record of the module and asset identifier pairings by removing the partially
attached label from the rear housing of the module and placing it on the installation
worksheet, next to the asset that will be tracked by this module.

36
BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
2. Evaluate the amount of clearance you will have once your module is installed. This
will help you determine the best mounting location for your asset. You can perform a
clearance check, prior to drilling any mounting holes in your door, by securing the
module to the door with tape and moving the door through its complete range of
travel, to ensure there is no interference.
Tips for roll-up door installation
Tip 1: If you have tried a higher mounting position, and found you did not
have enough clearance to allow uninterrupted door travel, try moving the
module lower on the door. Lower door placements can help address some
clearance issues by reducing the distance the module has to travel inside the
trailer, past potential interference points.
Tip 2:When determining your preferred mounting location, consider the
climate conditions your asset may encounter.For example, if you routinely
run your vehicle in very cold climates, where ice accumulation on the rear of
the trailer is an issue, you will want to consider the typical ice accumulation
thickness your asset may see when determining how much clearance is
acceptable. Also consider your ability to remove such accumulations should
they occur.

BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
37
3. Once you have identified the desired mounting location for your asset, mark the
height where the device will be installed on the door of the trailer/container.
It is recommended that you install the module as level as possible on the asset. To
help ensure the device is level, you may try this technique.
•Make one mark at the desired placement height.
•Make a second mark, at the same height, approximately 4 inches (100mm) to
the side of the first mark.
•Draw a straight line between the two points. This will help ensure your line is
parallel to the bottom of the door.
4. Remove the adhesive from the rear of the template and place the template in the
desired installation location. The adhesive at the back of the template ensures that it
stays on the door surface for accurate drilling of your holes.

38
BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
5. Using a drill bit, drill a hole through each of the cross hairs on the template. This will
create four holes you will use to mount the module.
Drilling tips for one person installation on a roll-up door
If you are installing the module high on the door-- and have selected nuts,
bolts, and washers as your fasteners -- you will need to install the bolt from
the exterior side, then enter the trailer to install the nut from the interior side.
To help keep the device in place, while allowing a single installer to open the
door and enter the trailer to install the nut, you may wish to:
•Drill a hole one size below your fastener diameter.
•Use a drill and nut driver to drive the bolt through the door. This will
allow the threads to hold the device in place while you open the door.
•Enter the trailer and install the nut and washer to the rear of the bolt.

BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
39
6. Remove the template. You now have four holes in the door. If there are any burrs
around the holes, remove them at this time. Also, remove any dust or debris left over
from the drilling or de-burring operations.
7. Mount the module to the door using one of the approaches below. The recommended
procedure will differ slightly based on door placement.
Higher door placement
•Having drilled a hole slightly smaller than your fastener, use a drill and nut
driver to drive the bolt through the door. This will allow the threads to hold the
device in place while you raise the door.
•Enter the trailer and install the nut and washer to the rear of the bolt—using
the appropriate tools to complete the fastening operation. Do not tighten
fastener beyond 3lb-ft. (4Nm) to avoid over compressing the mounting gasket.

40
BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
Lower door placement
•Insert your fastener of choice into the holes.
•Use the appropriate tools to secure the module to the asset. Do not tighten
fastener beyond 3lb-ft. (4Nm) to avoid over compressing the mounting gasket.
8. Close the door. Installation is complete.
IMPORTANT: If you are using the lower door placement location, it is
important to completely raise the door through its full range of travel, then
lower the door completely, to initialize the door orientation sensor.
Performing this operation allows the door to learn the difference between a
door open and door close event.

BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
41
3.4.7 Chassis/flatbed/heavy equipment installation procedure
If you are using BlackBerry Radar-L to track an asset without doors, or do not wish to
monitor door open/close events for your asset, you may mount the module on any flat,
vertical or horizontal surface that offers enough mounting area for the device. When
selecting a mounting location, carefully consider how the asset will be used in its
normal, day-to-day operation.
Do not place the assembly in a location where it is susceptible to damage from:
•Normal usage activities, such as loading or unloading cargo.
•Moving parts of the asset.
•Road debris.
When mounting under a vehicle or piece of equipment, you must exercise a high
degree of caution to avoid serious damage to yourself or your equipment:
•Do not install near exhaust sources, ignition sources, or fuel tanks.
•Be careful when installing near pneumatic, hydraulic, and electrical lines to
prevent damage to these components during the installation process.
1. As indicated in Section 3.3 of this guide, record the module identifier and the asset
identifier the module will be paired with. For your convenience, you may quickly
create a record of the module and asset identifier pairings by removing the partially
attached label from the rear housing of the module and placing it on the installation
worksheet, next to the asset that will be tracked by this module.

42
BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
2. After selecting the best installation location for your van, remove the adhesive from
the rear of the template and place the template in the desired installation location.
The adhesive at the back of the template ensures that it stays on the door surface for
accurate drilling of your holes.
3. Using a drill bit, drill a hole through each of the cross hairs on the template. This will
create four holes you will use to mount the module.
IMPORTANT: When mounting under a vehicle, or a piece of equipment, you
must exercise a high degree of caution to avoid serious damage to yourself,
the module, or your equipment:
•Do not install near exhaust sources, ignition sources, or fuel tanks.
•Use caution when installing near pneumatic, hydraulic, and electrical
lines to avoid damage to these systems during installation.

BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
43
4. Remove the template. If there are any burrs around the holes, remove them. Also,
remove any dust or debris left over from the drilling or de-burring operations.
Drilling tips for chassis and frame installations
Due to the thicker, harder steel used on chassis and trailer frames, you may
wish to follow these suggestions.
Tip 1:To shorten drilling time and prolong the life of your drill bit, you may
wish to use cutting tool lubricant during the drilling process.
Tip 2:For most precise hole drilling, before drilling your hole, you may wish
to use a punch and hammer to help place the drill bit. This will prevent the
bit from “walking” during the drilling operation.

44
BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
5. Place the module on the chassis, aligning the holes on the module with the holes you
drilled into the chassis.
6. Insert your fastener of choice into the holes and use the appropriate tools to secure
the module to the asset.
7. Installation is complete.

BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
45
4 Activating BlackBerry Radar H2 modules
The BlackBerry Radar modules, when activated, send data to the BlackBerry Radar
Dashboard application, and the application allows users to monitor asset activities on its
website. The success of this communication requires two things:
•The BlackBerry Radar modules must be installed and powered on. See instructions in
Section 3.
•Each module must be paired with an asset on the application website.
This section provides instructions for setting up the software association and verifying the
communication between hardware modules and the BlackBerry Radar Dashboard. This
includes three main steps:
•Verify that modules and assets are present
•Pair each module with an asset
•Locate the paired asset on the application map
4.1 Prepare for activation
To prepare for activation, you must:
•Have a user account with admin access to the BlackBerry Radar Dashboard.
•Have added all assets you need to test to the BlackBerry Radar Dashboard.
•Have a completed worksheet that lists asset identifiers matched with their module
identifiers.
Note: Use Google Chrome to launch the BlackBerry Radar Dashboard. Other
browsers are not supported.

46
BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
4.2 Verify presence of assets
1. Sign in to the BlackBerry Radar Dashboard.
a. Go to https://dashboard.radar.blackberry.com/.
b. Enter the email address you used to create the account.
c. Enter your password.
d. Click Sign In. A permission request page opens, requesting access to your profile
and other information.
e. On the permission request page, under Do you approve?,click Allow access.
The image below shows an example of the BlackBerry Radar Dashboard user
interface.
2. Click the menu button at the upper left corner to display the Dashboard main
menu.

BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
47
3. Click Assets to open the Assets list.
4. Make sure that all the assets that you need to pair with the modules are on the list.
5. Click the search button at the upper right corner, on the black navigation bar.
6. Click Module Types to open the dropdown menu.
7. Select Unassociated to get a list of assets not yet associated with any modules.
8. Click to go back to the main menu.

48
BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
4.3 Verify presence of modules
1. From the main menu, click Modules to open the Modules list.
2. Check Unassociated to display only modules not yet associated with any asset.
3. Make sure all the modules that you need to pair with assets are on the list.
4. Click to go back to the main menu.
4.4 Pair an asset with a module
1. On the black navigation bar, click the search button at the upper right corner.
2. Type the asset ID in the Asset Identifier field.
3. In the Assets view, select the asset found.
4. Open the Association tab. Verify that Current Association is “None.”
5. Under Associate with Module,
•Click Select Module to display the dropdown list.
•Click Radar-L to filter the list of available modules.
•Select the module to associate with.
•Click Associate.
•Verify that the module identifier appears under Current Association.
6. Click to go back to the Assets list.
7. Repeat this section for each module that has been installed.

BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
49
4.5 Locate the asset on the map
1. On the black navigation bar, click the search button at the upper right corner.
2. Type the asset ID in the Asset Identifier field.
3. Select the asset in the Assets list. The asset should be highlighted on the map.
4. Verify that the asset appears in the expected location on the map. If it doesn’t, go to
the next section, Troubleshoot error conditions.
Note: It could take up to 20 minutes for asset data to become available.

50
BLACKBERRY RADAR H2 ITC100-1 INSTALLATION GUIDE
4.6 Troubleshoot error conditions
4.6.1 If you don’t see any sensor data for an asset after installation
•Check power-on LED sequence
oDuring installation when the two halves are connected, there should be a
series of LED blinks.
oIf you did not see this, check the connections to ensure the module is
connected properly. You can disconnect the cables and then fully re-
connect them.
oIf the problem persists, contact the BlackBerry Radar support team with the
module’s serial number.
•Check network connectivity of the module once it has been associated with an asset
on the Radar Dashboard.
oGo to the Radar Dashboard and search for the asset in question.
oIn the Asset view, click Details to open the Details tab.
oCheck the Status section. This section details all the sensor readings and
verifies that the module has successfully connected to the network.
oIf latest sensor data is not visible, ensure that the trailer is not parked in an
area with poor cell coverage.
oContinue to dispatch trailer as planned and monitor it for the next hour. If
new sensor data is not visible in Radar Dashboard, contact the BlackBerry
Radar support team with the module’s serial number.
4.6.2 If you see sensor data, but don’t see the asset marker on the map
•Verify that the asset is not inside a warehouse or garage. GPS fixes are not
guaranteed indoors.
•Verify that the back of the trailer has a clear view to the sky and not obstructed by
walls or other trailers.
•Verify that no errors are seen in the Status section of the asset’s Details tab.
If you are still unable to locate the asset, contact the BlackBerry Radar support team at
1-844-RADAR-BB, or visit blackberry.com/support.