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Section 11 – Warranty provisions
11.1 Blauberg UK warrants that the supplied goods and/or their components shall for a set period after delivery
be free of faults that are the direct consequence of material, production and/or construction faults. The
duration of the warranty shall be:
2 years from the installation date on all components of this product, except for any filter present, which
is not covered by the warranty;
5 years from the installation date on any heat exchanger present (except for enthalpy exchangers; for
this the warranty period of 2 years shall apply).
11.2 Based on various technical standards and requirements for each country the warranty provided by
Blauberg UK shall only be valid if the product is installed in the country of first purchase.
11.3 In derogation of the provision in paragraph 1 of this Article the warranty for goods that Blauberg UK has
obtained from third parties or has had developed and/or manufactured by third parties shall be limited to
the warranty that these third parties have given to Blauberg UK.
11.4 A claim under warranty shall only be considered by Blauberg UK if this is submitted to Blauberg UK in
writing within 14 days after the fault is discovered or should reasonably have been discovered.
11.5 All warranty claims shall lapse if:
the other party has himself made modifications or repairs to the goods supplied or had them made by
third parties without the prior consent of Blauberg UK;
there has been improper use and/or use for purposes other than the original, normal use;
the fitting instructions or user manual have not been strictly followed;
upon fitting, components other than the original (and included) Blauberg UK components have been
used;
the fault is the result of causes other than material, production and/or construction faults;
delivery of used (2nd hand) materials, components or goods is agreed;
no maintenance, or incorrect or insufficient maintenance has been carried out;
the fault is a result of normal wear and tear.
11.6 Minor deviations in size, colour, weight or number shall not form grounds for a claim under warranty.
11.7 The costs of repairs to the goods supplied, that the other party has carried out himself or had carried out
by third parties without the prior consent of Blauberg UK, shall never be for account of Blauberg UK.
11.8 As a result of its warranty obligations, Blauberg UK shall only be obliged to repair or replace goods or
components supplied by it for its account, at the discretion of Blauberg UK, if the product is installed in
the country of first purchase. Blauberg UK reserves the right to charge to the other party additional costs
such as for example travel, accommodation and wage costs and the costs of dispatch and (dis)assembly.
11.9 If Blauberg UK replaces goods or their components to comply with its warranty obligation, the replaced
goods or components shall become the property of Blauberg UK at the time of replacement.
11.10 Returns shall only be accepted after prior written consent of Blauberg UK. Return shall be carried out for
account and risk of the other party.