bluefin PAXs500 User manual

©Bluefin Payment Systems, 2016
All Rights Reserved. Privileged and Confidential.
PAX S500 STANDALONE
Quick Reference Guide
BASICS
SETUP
Your terminal is preprogrammed and ready for use immediately!
1) Plug into Ethernet
2) Plug into wall
3) Turn on
TERMINAL PASSWORD: Today’s date in the format of MMDDYYYY
(can be changed upon request)
SUPPORT
PHONE: [phone]
EMAIL: [email protected]m
HOURS:
Monday- Friday 7 AM –6 PM Central
Saturday 8 AM –4:30 PM Central
PROCESSING
BATCH
Batch out terminal
Only need to do manually before
turning off terminal
1) Press FUNC
2) Press 2 for “Batch”
3) Press 1 for “Batch Close”
SALE
Swiped transaction
1) Ensure bottom right corner says “Sale”
2) Enter Amount
3) Press Enter
4) Swipe card
Keyed transaction
1) Ensure bottom right corner says “Sale”
2) Enter Amount
3) Press Enter
4) Enter card number, expiration date, and additional info as prompted (varies
depending on programming)
V/SALE
Void a transaction
Prevents sale from settling, use in
place of refund if transaction has
not batched out
1) Press arrows until V/SALE screen
2) Press Enter
3) Search by transaction or reference number
4) Transaction will be displayed; press enter
5) Press cancel at signature screen
RETURN
Refund a transaction
Only refund transactions that
were not run the same day
1) Press arrows until you reach RETURN option
2) Press Enter
3) Choose if by card number or reference number
4) Enter amount
5) Press Enter
6) Swipe or enter card number or reference number
AUTH
Authorization
Authorizations do not settle
unless manually captured.
1) Press arrows until you reach AUTH option
2) Enter amount
3) Swipe or key card
4) Sign if swiped
FORCED
Force sale
Manually capture an existing
authorization.
1) Press arrows until you reach FORCED option
2) Enter amount
3) Swipe or key card
4) Enter auth number (if it has letters, press number key and then alpha key until
correct letter is displayed)
V/FRCD
Void a forced transaction
1) Press arrows until you reach V/FRCD
2) Press Enter
3) Enter Transaction # and press enter
4) Transaction will be displayed
5) Press enter
6) Will ask if card present, respond
7) Press cancel at signature screen

©Bluefin Payment Systems, 2016
All Rights Reserved. Privileged and Confidential.
SETTINGS
SECURITY
Make certain
transaction types
password protected
1) Press MENU
2) Press 2 for “Merchant Settings”
3) Press 2 for “Authorization”
4) Press 1 for “Transaction Types”
5) Choose the transaction type you want to make password-protected
6) Press 3 for “Pswd Protected”
GENERAL
Disable or enable the
beeping noise
1) Press MENU
2) Press 3 for “Operations Settings”
3) Press 2 for “Buzzer Setup”
4) Press 1 for “Buzzer Setup”
5) Press 1 to turn it off, or 2 to turn it on
Put in demo mode or
remove from demo
mode for training or
testing
1) Press MENU
2) Press 3 for “Operation Settings”
3) Press 3 for “Operation Mode”
4) Follow prompt to put in normal mode or demo mode
Change logo on image
screen
1) Create a version of your logo that is exactly 320x80 pixels
2) Send to [email protected]
3) When you receive confirmation that it has changed, turn terminal off and back on
If you do not know how to change the image size, just send us your logo and we will crop it
for you
Change terminal date or
time
1) Press MENU
2) Press the down arrow
3) Press 3 for “System Settings”
4) Press 1 for “Date/ Time setup”
5) Enter the correct date (enter today’s date if already correct)
6) Press enter
7) Enter correct time
8) Press enter
RECEIPTS
Change whether
customer receipt prints
out
1) Press MENU
2) Press 3 for “Operation Settings”
3) Scroll down then press 4 for “Receipt Print”
4) Press 1 for “Customer Copy”
5) Follow prompt to turn off or on
Change whether receipt
preprints immediately
1) Press MENU
2) Press 3 for “Operation Settings”
3) Scroll down then press 4 for “Receipt Print”
4) Press 2 for “Preprint”
5) Follow prompt to turn off or on
Change receipt font size
1) Press MENU
2) Press 3 for “Operation Settings”
3) Scroll down then press 4 for “Receipt Print”
4) Press 3 for “Font Size”
5) Follow prompt to select a size
Change receipt header
or trailer
The easiest way to do this is email Bluefin Payment Systems at [email protected]om and we will
update it for you. Once updated, just restart your terminal and the new text should appear
1) Press MENU
2) Press 2 for “Merchant Settings”
3) Press 3 for “Edit Header” or 4 for “Edit Trailer”
4) Select what you would like to edit, you can type letters by pushing the ALPHA key and
then the corresponding number
PLEASE NOTE: Any time your terminal is powered off, it must be batched out first. Please see first line item on chart
below for instructions