Ingenico 5100 User manual

Ingenico 5100
Paymark Version 6.0 Contactless
Operating Guide
VERSION 1.3
Document ID: 0072

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
TABLE OF CONTENTS
1 INTRODUCTION.............................................................................................................................. 7
2 HARDWARE OVERVIEW ................................................................................................................. 7
2.1 T HE INGENICO 5100 T ERMINAL .....................................................................................................7
2.1.1 Features of the i5100 ....................................................................................................... 8
2.1.2 The i5100 Keyboard......................................................................................................... 9
2.1.2.1 Green/ENTER Key .....................................................................................................................10
2.1.2.2 Yellow/CLEAR Key ....................................................................................................................10
2.1.2.3 Red/CANCEL Key.....................................................................................................................10
2.1.2.4 FUNCTION Key...........................................................................................................................10
2.1.2.5 FEED Key.....................................................................................................................................10
2.1.2.6 'Soft' Function Keys...................................................................................................................10
2.1.2.7 Alphanumeric Key Entry..........................................................................................................10
2.1.3 Card Reader .................................................................................................................. 11
2.1.3.1 Magnetic Stripe Card..............................................................................................................11
2.1.3.2 Smart Card (IC Card) ..............................................................................................................11
2.2 T HE INGENICO 3010 P INPAD ......................................................................................................12
2.2.1 Features of the Pinpad ................................................................................................. 13
2.2.2 The i3010 Keyboard....................................................................................................... 14
2.2.2.1 Keypad.......................................................................................................................................14
2.2.2.2 Green/ENTER Key .....................................................................................................................15
2.2.2.3 Yellow/CLEAR Key ....................................................................................................................15
2.2.2.4 Red/CANCEL Key.....................................................................................................................15
2.2.2.5 Function Key..............................................................................................................................15
2.2.2.6 Feed Key ....................................................................................................................................15
2.2.2.7 'Soft' Function Keys...................................................................................................................15
2.2.3 The SkyPay-300 Reader................................................................................................. 16
2.2.4 Features of the SkyPay-300 Reader............................................................................. 17
2.2.5 Port Layout ..................................................................................................................... 18
2.2.6 Installation of an i3010 Pinpad ..................................................................................... 19
3 SET UP ........................................................................................................................................... 21
3.1 CONFIGURATION FLOWCHART .............................................................................................21
3.1.1 Overview: Procedure to Activate Paymark Terminal ............................................... 21
3.1.2 Dial-Up Configuration Flowchart ................................................................................. 22
3.1.3 TCP-IP (Broadband)/Dial Backup Configuration Flowchart..................................... 23
3.1.4 TCP-IP (Broadband) Configuration Flowchart ........................................................... 24
3.1.5 Multi Merchant Configuration Flowchart ................................................................... 25
3.2 EFTPOS CONFIGURATION .......................................................................................................26
3.2.1 Dial-Up Configuration ................................................................................................... 27
3.2.2 TCP-IP with Dial Back-up Configuration...................................................................... 28
3.2.3 TCP-IP Configuration ..................................................................................................... 30
3.3 EFTPOS CONFIGURATION FOR MULTI-MERCHANT ..............................................................31
3.4 MULTI-MERCHANT CONFIGURATION ....................................................................................33
3.4.1 Master Memory Reset ................................................................................................... 34
3.4.2 To Deactivate Multi-Merchant Configuration ........................................................... 35
3.5 CONTACTLESS...........................................................................................................................36
3.5.1 Contactless Configuration ........................................................................................... 37
3.6 SINGLE MERCHANT MEMORY RESET CONFIGURATION......................................................38
3.7 REMOTE KEY INJECTION (PKMS).............................................................................................39
3.7.1 Remote Key Injection (PKMS) Configuration ............................................................. 39
3.7.1.1 Dial-up Configuration..............................................................................................................39
3.7.1.2 TCP-IP (Broadband) Configuration .......................................................................................40
3.7.2 Remote Key Injection (PKMS) Initialisation.................................................................. 41

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
3.8 ENABLE/DISABLE TERMINAL FUNCTIONS ...............................................................................42
3.9 CONFIGURE RECEIPT HEADER AND FOOTER........................................................................44
3.10 RESTART TERMINAL ...................................................................................................................46
4 OPERATION OF TERMINAL........................................................................................................... 47
4.1 MERCHANT LOGON.................................................................................................................47
4.1.1 Pending Reversal........................................................................................................... 47
4.2 PURCHASE TRANSACTION ......................................................................................................48
4.3 CONTACTLESS PURCHASE TRANSACTION............................................................................49
4.3.1 Up to the CVM (Card Verification Method) Limit of $80 .......................................... 49
4.3.2 Above the CVM (Card Verification Method) Limit of $80........................................ 50
4.4 CASH OUT TRANSACTION .......................................................................................................52
4.5 REFUND TRANSACTION............................................................................................................53
4.6 CARD NOT PRESENT TRANSACTION.......................................................................................55
4.7 CARD NOT PRESENT REFUND TRANSACTION .......................................................................57
4.8 EMV (E UROPAY M ASTER C ARD V ISA ) CHIP CARD TRANSACTION ............................................59
4.9 DEBIT TIPPING TRANSACTION..................................................................................................61
4.10 CREDIT CARD TIPPING TRANSACTION ..................................................................................63
4.10.1 Authorisation.............................................................................................................. 63
4.10.2 Tip Transactions.......................................................................................................... 64
4.10.3 Tipping Utilities............................................................................................................ 66
4.10.3.1 Void Tip.......................................................................................................................................66
4.10.3.2 Uploading Tip Transactions.....................................................................................................68
4.10.3.3 Printing Tips ................................................................................................................................69
4.11 CREDIT CARD HOSPITALITY TRANSACTION...........................................................................70
4.11.1 Hospitality Authorisation ........................................................................................... 70
4.11.2 Hospitality Completion Transaction ........................................................................ 72
4.11.3 Hospitality Utilities ...................................................................................................... 73
4.11.3.1 Hospitality Top-Up Authorisation............................................................................................73
4.11.3.2 Hospitality Extra Charges Transaction ..................................................................................76
4.12 CHEQUE VERIFICATION AUTHORISATION .............................................................................78
4.13 MERCHANT ADMINISTRATION FUNCTIONS...........................................................................79
4.13.1 Terminal Totals ........................................................................................................... 79
4.13.2 Settlement Inquiry ..................................................................................................... 80
4.13.3 Settlement Cutover................................................................................................... 81
4.14 DUPLICATE RECEIPT..................................................................................................................82
4.15 ELECTRONIC OFFLINE VOUCHERS (EOV)..............................................................................83
4.15.1.1 Notification of EOV Mode ......................................................................................................84
4.15.1.2 Upload Electronic/Contactless Offline Transactions .........................................................84
5 ADMINISTRATION ........................................................................................................................ 85
5.1 PASSWORDS..............................................................................................................................85
5.2 DIAGNOSTICS ...........................................................................................................................86
5.3 EXTRA TERMINAL FUNCTIONS .................................................................................................89
5.3.1 Xtra .................................................................................................................................. 89
5.4 TRAINING MODE.......................................................................................................................92
5.5 NEW FEATURES OF THE TERMINAL...........................................................................................93
5.5.1 DECLINED ALERT............................................................................................................. 93
5.5.2 ONE OR TWO PIECE UNIT............................................................................................... 93
5.5.3 FULL MESSAGE ENCRYPTION......................................................................................... 93
5.5.4 CUSTOMER RECEIPT COPY............................................................................................ 93
5.5.5 BROADBAND CONNECTIVITY ....................................................................................... 93
5.5.6 BROADBAND WITH DIAL BACKUP................................................................................. 93
6 SAFETY AND MAINTENANCE ...................................................................................................... 94
6.1 CLEANING THE CASE ...............................................................................................................94
6.2 GENERAL SAFETY INFORMATION ...........................................................................................94
6.3 INGRESS GUARDS .....................................................................................................................94

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
6.4 EXTERNAL POWER SUPPLY.......................................................................................................95
6.5 CONNECTIONS.........................................................................................................................95
6.6 LIFT LATCH TO OPEN PRINTER LID............................................................................................96
6.7 PAPER SIZE .................................................................................................................................96
6.8 OPERATING ENVIRONMENT....................................................................................................96
7 SKYZER TECHNOLOGIES CONTACT DETAILS.............................................................................. 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
TABLE OF FIGURES
Figure 1 – Features of the Ingenico i5100 ............................................................................. 8
Figure 2 - i5100 Keyboard ....................................................................................................... 9
Figure 3 - Features of Ingenico i3010................................................................................... 13
Figure 4 - i3010 Keyboard ..................................................................................................... 14
Figure 5 - Features of the SkyPay-300 Reader.................................................................... 17
Figure 6 – Port Layout for Ingenico 5100............................................................................. 18
Figure 7 - Cable Port Locations............................................................................................ 95
Figure 8 - Printer Lid Opening ............................................................................................... 96
Figure 9 - Paper Roll Loading................................................................................................ 96

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
FILE LOCATION:
A soft copy of this document can be found at:
N:\Skyzer Documents\Ingenico Operating and Merchant Quick
Guides\Paymark\Contactless Operating Guie\Ingenico 5100 Paymark
Contactless Operating Guide.doc
DOCUMENT OWNER:
All changes to this document must be approved and signed off before
release by the Marketing Manager.
REVISION RECORD
VERSION
CHANGE CHANGED BY DATE
1.3 Document creation Vineel Dhani 16/09/2011

SKYZER TECHNOLOGIES PAGE 7 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
1 INTRODUCTION
This document serves as a comprehensive guide to the operation of Skyzer’s
Ingenico 5100 EFTPOS terminal in New Zealand.
2 HARDWARE OVERVIEW
2.1 The INGENICO 5100 Terminal
The Ingenico 5100 Terminal consists of the following elements:
The Terminal Handset:
The cable that connects the terminal to both the power supply and
telephone line:
The power adapter and Figure 8 cable that connects the terminal to a 100 -
240V power outlet:

SKYZER TECHNOLOGIES PAGE 8 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.1.1 Features of the i5100
Figure 1 – Features of the Ingenico i5100
Smart card reader
Easy loading printer
Large graphic backlit display
Connection
Ports
SAM compartment
18-key backlit keyboard
Magnetic stripe
reader

SKYZER TECHNOLOGIES PAGE 9 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.1.2 The i5100 Keyboard
The keyboard is comprised of the 0 to 9 keys. They are used for data entry
(amount, PIN and manual card number entry).
Figure 2 - i5100 Keyboard
The keyboard layout consists of:
•Keyboard (0 through 9)/
•Red/CANCEL/NO key/
•Yellow/ CLEAR/NO key/
•Green/ ENTER/YES input key/
•FUNCTION key/
•FEED key/
•Soft function/Navigation keys located directly under the display keys
(/CHQ, SAV/

& CR/  ) to allow the user to select alternate options
on the display.
The FEED key
advances the
paper a few
Keyboard
The FUNCTION key provides
access to the merchant
functions.
The navigation keys
navigate
in the terminal menus
The CHQ, SAV and CR key allows
account selection and soft key
functions.
The Yellow/CLEAR key
cancels the last
character
The Red/CANCEL key cancels
the procedure in progress, goes
to idle state
The Green/ENTER key validates
the input selections and
information.

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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.1.2.1 Green/ENTER Key
The ENTER key is used to signal the end of a data entry sequence or a YES
response to a question.
2.1.2.2 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
2.1.2.3 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the
previous display or in some instances to the main display.
2.1.2.4 FUNCTION Key
The FUNCTION key is used to enter the function menu.
2.1.2.5 FEED Key
The FEED key is used to feed the paper on the receipt printer.
2.1.2.6 'Soft' Function Keys
These are the three keys located just below the display screen, also referred
to as CHQ, SAV & CR. They are controlled by the software and their function
changes depending on the prompts displayed on the bottom line of the
display. The function of these keys is displayed on the bottom line when they
are available for use.
2.1.2.7 Alphanumeric Key Entry
The alphanumeric keys are grouped in the following way.
1Q Z <space> ? –
q z
2A B C
a b c
3D E F
d e f
4G H I
g h i
5J K L
j k l
6M N O
m n o
7P R S
p r s
8T U V
t u v
9W X Y
w x y
0. , # * % $ &
@ ( ) / + = _
To enter an alpha letter, first press the corresponding number key, and then
press the CR or FUNC key to scroll through the alpha letters for that key.

SKYZER TECHNOLOGIES PAGE 11 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.1.3 Card Reader
2.1.3.1 Magnetic Stripe Card
The card can be read either from bottom to top or from top to bottom, with
the stripe facing the terminal. Use a regular movement in order to ensure a
reliable card read.
2.1.3.2 Smart Card (IC Card)
Insert the card horizontally with the metallic chip facing upwards and leave in
position throughout the transaction.
Only remove the card when prompted by the terminal.

SKYZER TECHNOLOGIES PAGE 12 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2 The INGENICO 3010 Pinpad
The Ingenico 3010 pinpad consists of the following elements:
The Pinpad Handset:
The interface cable that connects the pinpad to the i5100 terminal:
Connects to
pinpad Connects to
terminal

SKYZER TECHNOLOGIES PAGE 13 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.1 Features of the Pinpad
Figure 3 - Features of Ingenico i3010
18-key keyboard
Backlit display
Connection
Port

SKYZER TECHNOLOGIES PAGE 14 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.2 The i3010 Keyboard
Figure 4 - i3010 Keyboard
The keyboard layout consists of:
•Keyboard (0 through 9)/
•Red/CANCEL/NO key/
•Yellow/ CLEAR/NO key/
•Green/ ENTER/YES input key/
•Function key/
•Feed key/
•Soft function/Navigation keys located directly under the display
(/CHQ, SAV/

& CR/  ) to allow the user to select options on the
display.
2.2.2.1 Keypad
The keyboard is comprised of the 0 to 9 keys. They are used for PIN entry.
Keyboard
The navigation keys
The CHQ, SAV and CR key allows
account selection and soft key
functions.
The Yellow/CLEAR key
cancels the last
character
The Red/CANCEL key cancels
the procedure in progress, goes
to idle state
The Green/ENTER key validates the
input selections and information.

SKYZER TECHNOLOGIES PAGE 15 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.2.2 Green/ENTER Key
The ENTER key is used to signal the end of a PIN or Signature entry or a YES
response to a question.
2.2.2.3 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
2.2.2.4 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the main
display.
2.2.2.5 Function Key
The FUNCTION key is disabled.
2.2.2.6 Feed Key
The FEED key is disabled.
2.2.2.7 'Soft' Function Keys
These are the three keys located just below the display screen, also referred
to as CHQ, SAV & CR. They are controlled by the software and their function
changes depending on the prompts displayed on the bottom line of the
display. The function of these keys is displayed on the bottom line when they
are available for use.

SKYZER TECHNOLOGIES PAGE 16 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.3 The SkyPay-300 Reader
The SkyPay-300 reader consists of the following elements:
The SkyPay-300 Handset:
The cable that connects the reader to the terminal and external power
source:
Female DC
Socket
Connection
Male DC Socket
Connection
RJ12 connection

SKYZER TECHNOLOGIES PAGE 17 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
Backlit display
LED lights
Tap area for
contactless
card
2.2.4 Features of the SkyPay-300 Reader
Figure 5 - Features of the SkyPay-300 Reader
LED lights
SkyPay-300
stand

SKYZER TECHNOLOGIES PAGE 18 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.5 Port Layout
The following ports are as defined at the rear of the Ingenico 5100 terminal.
Figure 6 – Port Layout for Ingenico 5100
Note: The SkyPay-300 reader can be connected to either ports, RS232-1 or
RS232-2 as long as it’s been activated for that port. Refer to page 37 for
instructions on activating the SkyPay-300 reader port to operate on.
If the SkyPay-300 reader is activated on RS232-2 port, then the ECR interface
cannot be enabled due to RS232-2 port in use by SkyPay-300 reader.
Power Port
PSTN/Telephone
Port
Pinpad/SkyPay-300
Port
ECR Interface/SkyPay-300
Port
Ethernet
Port

SKYZER TECHNOLOGIES PAGE 19 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.6 Installation of an i3010 Pinpad
To add an i3010 pinpad to an i5100 terminal, follow the steps below:
1. Ensure that the power supply to the i5100 terminal is turned off.
2. Plug the pinpad cable into the i3010 pinpad port.
3. Plug the pinpad cable into the RS232-1 port on the i5100 terminal.
4. Turn the power supply to the i5100 terminal back on.
The 2 phase synchronisation process between the i3010 pinpad and i5100
terminal will begin automatically.
5. The i5100 terminal will be displaying “Initializing DUKPT. Please Wait.
(aprox. 20 sec)” while synchronising with the i3010 pinpad.
6. The i3010 pinpad will begin the 2 phase synchronisation process
automatically. The following screens will appear on the i3010 pinpad
display during the synchronisation process.
Initializing
InitializingInitializing
Initializing
DUKPT.
DUKPT.DUKPT.
DUKPT.
Please Wait.
Please Wait.Please Wait.
Please Wait.
(aprox. 20 sec)
(aprox. 20 sec)(aprox. 20 sec)
(aprox. 20 sec)
Keys
Keys Keys
Keys Phase 1
Phase 1Phase 1
Phase 1
Synchronization
SynchronizationSynchronization
Synchronization
Keys
KeysKeys
Keys Phase 2
Phase 2Phase 2
Phase 2
Synchronization
SynchronizationSynchronization
Synchronization
Connects to
Terminal RS232-1
Connects to pinpad

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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
7. At the conclusion of the synchronisation process, the i3010 pinpad will
display:
8. The i5100 terminal will now automatically reboot itself to establish
connection with the i3010 pinpad.
9. The i3010 pinpad will now display “PAYMARK EFTPOS” which is its
standard idle screen.
In the unlikely event that the i3010 pinpad has not been synchronised with the
serial number, perform the steps below to complete the installation process:
10.The i5100 terminal will prompt for the serial number of the i3010 pinpad to
be entered. Key the 10 digit serial number (found on the back of the
i3010 pinpad) into the i5100 terminal and press ENTER.
11.The i5100 terminal will prompt to re-enter the serial number and press
ENTER.
NOTE: When replacing an i3010 pinpad, ensure that the power supply to the
i5100 terminal is turned off. Unplug the i3010 pinpad cable from the RS232-1
port on the i5100 terminal and then proceed from step 2(as above).
I 010 PCI 02.0X
I 010 PCI 02.0XI 010 PCI 02.0X
I 010 PCI 02.0X
12 4
12 412 4
12 4-
--
-
D
D D
D
PAYMARK
PAYMARKPAYMARK
PAYMARK
EFTPOS
EFTPOSEFTPOS
EFTPOS
Enter Serial Num
Enter Serial NumEnter Serial Num
Enter Serial Num
Re
ReRe
Re-
--
-enter Serial
enter Serial enter Serial
enter Serial