Ingenico AXIUM DX8000 User manual

AXIUM DX8000
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

Table of Contents
1. Introduction
2. Presentation
2.1 Content of the box
2.2 Overview of AXIUM DX8000
2.3 Keypad Functions
2.4 Touch Panel
3. Use of the terminal
3.1 Power on/Power off the terminal
3.2 Reading cards
3.3 Usage of Front Camera
3.4 USB Type-C
4. Installation
4.1 Recommendations
4.2 Screen Protective film
4.3 Installing modules
4.3.1 SAM1/SAM2/SIM1/SIM2
4.3.2 MicroSD Memory Card
Contents
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4
5
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10
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4.4 Paper roll
4.4.1 Main characteristics of INGENICO paper roll
4.4.2 Installing paper roll
4.5 Battery
4.5.1 Charging the battery
4.5.2 Installing the battery
4.6 Visual Impaired Accessory
5. Recommendations
5.1 Safety
5.2 Security of your terminal
5.3 Fixed installation
5.4 Cleaning the terminal
5.5 Transport and storage
6. Standard
7. Troubleshooting
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We hope that you will be fully satisfied with your new AXIUM DX8000
terminal.
Read this guide to understand and make the best use of your terminal. It
presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
1. Introduction
WARRANTY/ SECURITY
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
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2. Presentation
2.1 Contents of the box
Power adapter
A battery pack
This user guide
WARNING
The power supply unit provided with your equipment is
specially designed for INGENICO AXIUM DX8000 terminal.
Do not use any other power supply. The use of a power
supply with apparently similar voltage/current characteristics
may damage your terminal.
Restrictions in the 5GHz band：
According to Article 10(10) of Directive 2014/53/EU, the
packaging shows that this terminal will be subject to
some restrictions when placed on the market.
In all EU member states, operation of 5150-5350MHz is
restricted to indoor use only.
WARNING
Keep the package. It must be re-used whenever the
terminal is shipped.
AXIUM DX8000 terminal unit equiped with a
paper roll
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1) Contactless landing zone
3) LCD and touch screen
5) Buzzer
7) LEDs for Contactless Card
9) Power Key
11) Battery cover
2) Easy Loading Printer
4) Magnetic card reader
6) Smart card reader
8) Front scanner
10) Volume Keys
12) USB Type-C connector
2.2 Overview of AXIUM DX8000
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13) Rear camera
15) Battery socket
17) Micro SD slot
19) Lanyard hole
21) SIM 2 card slot
23) Base Charging interface -
14) Flash
16) Battery compartment
18) Base Charging interface+
20) SAM cards slots
22) SIM 1 card slot
24) Speaker
Weight
Dimension (L x W x H)
Electrical mains network
450g (including battery)
198 X 83X 62.5mm
100-240VAC/50-60Hz Class II
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2.3 Keypad Functions
Three physical keys on the left side of the terminal: a power button and two
volume keys.
If the terminal has a 5.99 inch screen,there are three virtual keys at the
bottom of the screen: Menu,Home and Back keys.
If the terminal has a 5.5 inch screen,there are three capacitive keys at the
bottom of the screen: Menu,Home and Back keys.
The AXIUM DX8000 is equipped with touch panel that allows you capture
functions and menus by your finger .
2.4 Touch Panel
Back
Power button Volume Keys
Home
Menu
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ADVICE
Before using the terminal, always check if the roll of
paper is present.
3. Use of the terminal
3.1 Power on/Power off the terminal
Make sure the terminal battery is correctly installed.
Press <Power> button for about 1s until the display is turned on.
Press and hold <Power> button for more than 2s until the display shows
the following menu.
Press <Power off>.
Power On Terminal:
Power Off Terminal:
If the battery is empty, the terminal will automatically shut off.
In the event of abnormal behavior of the terminal, press and hold the
power button for 8 seconds to force the terminal to power off.
To conserve battery power, the screen may be turned off with a short
press of the power button. (approximately 0.5 seconds)
Terminal restart:
Screen saver mode:
Battery Low:
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3.2 Reading cards
The card can be read bi-direction-
ally, with the stripe facing the
terminal.
Use a regular movement in order to
ensure a reliable card reading.
Bring the card firmly up to the
active zone.
Keep the card close to the reader
during the transaction.
On the front,LEDs are displayed to
indicate transaction processing.
Magnetic stripe card
Contactless card
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Smart card
Insert the card horizontally
with the metal chip facing
upward and leave in position
throughout the transaction.
3.3 Usage of Front Camera
The brightness of the mobile
phone must be set to the
brightest or not less than the 2/3
of the maximum brightness.
The screen of the mobile phone
must face the front scanning
head above the terminal screen
and keep it stationary.
The screen of the mobile phone must be parallel to the front scanning
head.
The vertical distance between the screen of the mobile phone and the
front scanning head should be between 10~ 30 cm; 20 cm would be the
best.
The terminal will beep with a successful scanning.
10cm<h<30cm
Front scanning
head
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3.4 USB Type-C
There is a USB type-C connector on the
left side of the terminal.
The connector manages Host and Slave
connections.
The connector integrates Audio Jack
solution.
4. Installation
4.1 Recommendations
(*)Excluding battery charging
Operating conditions
Battery charging conditions
Storage conditions
Ambient temperature*
Ambient temperature
Ambient temperature
From -10°C to +50°C
From 0°C to +40°C
From -20°C to +70°C
From 5% to 90%, Non-condensing
Max relative humidity
Max relative humidity
From 10% to 90%, Non-condensing
To prevent possible hearing damage, do not listen at high
volume levels for long periods.
WARNING
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4.3 Installing modules
4.3.1 SAM1/SAM2/SIM1/SIM2
WARNING
Switch off the terminal before opening the battery door.
The SAM/SIM connectors are located inside the terminal, in a closed
compartment.
SAM1, SAM2 and SIM1, SIM2 are identified by the engraved marks on
the lower housing.
Please remove the protective film
before usage.
4.2 Screen Protective film
Turn the terminal and remove
the battery door.
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ADVICE
AXIUM DX8000 is equipped with a dual SAM slot.
When using two SAM cards,it is recommended to insert
the bottom one first,then the top one.
When using only one SAM card, it is recommended to
insert SAM1 slot (bottom).
WARNING
Switch off the terminal before opening the battery door.
ADVICE
SIM and SAM cards share the same form factor , please do
be careful to the SIM card socket position.
4.3.2 MicroSD Memory Card
MicroSD connector is located inside the terminal, in a closed compartment.
When introducing a SAM/SIM into slot, be sure to put the cut corner as
indicated on the picture.
Close the battery door.
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R40 paper roll characteristics Precisions
Color
Width
Diameter
Length
White
58mm
40mm
About 18 meters
Turn the terminal and remove the battery door.
MicroSD are identified by the engraved marks on
the lower housing.
Insert MicroSD card and push it to the end.
Close the battery door.
NOTE: The terminal supports MicroSD up to 32GB.
Storage in hot wet places(near air-conditioner,humidity higher
than 85%).
Exposure to sunlight or ultraviolet for long periods.
Contact with organic solvents(solvent type adhesive).
Direct contact with materials containing plasticizers (PVC
transparent folders or envelopes).
4.4 Paper roll
4.4.1 Main characteristics of INGENICO paper roll
The thermal paper can be deteriorated by poor storage conditions,so
we recommend you to avoid:
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ADVICE
If you insert a new R40 paper roll, tear off the first
length (one complete turn to avoid printing on
adhesive footprint).
WARNING
For best product performance, only use heat sensitized paper
approved by Ingenico.
4.4.2 Installing paper roll
Open the paper cover by lifting the catch located at the top of AXIUM
DX8000 and pull the cover to the rear of the terminal.
Insert the paper roll in the compartment following the directions
shown on the below picture.
Pull the paper up to the top of terminal, maintain the paper and close
the cover.
Press simultaneously on both upper corners of the paper flap until it
clips into position.
Direct contact with <<diazo>>papers.
Direct contact with water.
Rubbing or pressing the paper too strongly.
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4.5.2 Installing the battery
WARNING
Switch off the terminal prior to installing a paper roll. Use only
paper approved by Ingenico.
The use of no-approved paper is likely to damage the printer of
your terminal.
When does the battery need to be charged?
When used daily, the terminal charges its battery each time the
power adapter is connected. Charging starts automatically.
How can the battery be charged?
Using the power adapter
Connect the power adapter to the terminal USB type-C
connector located on the left side of the terminal.
Connect the power adapter to the power supply mains network.
Check the charing status on the top of the screen(it means
battery charging).
4.5 Battery
4.5.1 Charging the battery
WARNING
Check that the terminal is not connected to the main electric
network.
Turn your terminal and unclip the battery door by pushing the clips as
shown with the arrow on the picture.
Disengage the battery door.
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Take the battery pack included in the box.
Locate the battery pack connector beside the battery compartment.
Plug the battery pack connector according to the connector locating
system.
Place the battery pack in its compartment.
Close the battery door.
4.6 Visual Impaired Accessory
Install the VI accessory on the
screen.
Install
Take out the VI accessory.
Remove
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5 Recommendations
5.1 Safety
Battery
AXIUM DX8000 is fitted with battery specially designed for this
terminal.
Only use the appropriate chargers and batteries listed in the ingenico’s
catalogue.
Do not short-circuit the battery.
Do not attempt to open the battery container.
Used batteries must be disposed of at the appropriated sites.
Store the VI accessory. Put the VI accessory flat on the battery.
Powering down the AXIUM DX8000
Disconnect the AXIUM DX8000 power supply block adapter from the
electrical mains network.
The AXIUM DX8000 is fitted with an internal lithium cell which should only
be accessed by a qualified technician.
Lithium cell
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The lifespan of battery depends on:
Features used.
Number of charge and discharge cycles.
Use temperature.
SAM1/SAM2/SIM1/SIM2 Readers compartment
On airplanes
Explosion areas
The trapdoor for battery, SAM1/SAM2/SIM1/SIM2, readers located
underneath the terminal, must be in place during the normal operation of
the terminal.
See sections “Installing modules” and “Installing the battery”.
Your terminal must be switched off by removing the battery pack. Remove
the battery from the terminal when on an airplane.
Non-compliance with these safety rules may result in legal action and/or
a ban on later access to cellular network services.
Some regulations restrict the use of radio equipment in chemical plants,
fuel depots and any site where blasting is carried out.
You are urged to comply with these regulations.
The terminal shall be protected by a specially fitted and certified cover
enabling use in proximity to a fuel pump.
CAUTION
RISK OF EXPLOSION BATTERY IS REPLACED BY AN
INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
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