Bogen Nyquist C4000 Series User manual

User Guide
Nyquist C4000 Series
Version 3.0
2021 Bogen Communications, Inc.
All rights reserved.
740-00126A
191120

Cisco SPA112 and the Phone Adapter Configuration Utility are copyrighted by Cisco, Inc. All other
copyrights and trademarks are the properties of their respective owners.

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Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
List of Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
List of Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Introducing the C4000 System.................................................................................... 1
Using the Web-Based User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installing Certificate Authority on Windows System . . . . . . . . . . . . . . . . .2
Installing Certificate Authority on Mac System. . . . . . . . . . . . . . . . . . . . . .3
Installing Certificate Authority on an Android Device . . . . . . . . . . . . . . . .3
Installing Certificate Authority on an iOS Device . . . . . . . . . . . . . . . . . . . .4
Accessing the Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Making UI Selections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Managing Audio ........................................................................................................ 9
Audio Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Managing Line-Input Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Managing Songs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Viewing the Song List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Playing Songs Directly from a USB Memory Stick . . . . . . . . . . . . . . . . . . . . . . 14
Uploading Songs from a USB Memory Stick . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Adding Songs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Editing Song Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Deleting a Song . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Managing Playlists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Viewing Playlists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Creating a Playlist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adding Songs to a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Changing Song Order in a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Deleting a Song from a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Editing a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Deleting a Playlist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Internet Radio Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Viewing Internet Radio Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adding a Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Deleting a Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Managing Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
View Credentials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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Add Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Edit Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Delete Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
SOUNDMACHINE Sign Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using SOUNDMACHINE Music Selection Schedules . . . . . . . . . . . . . . . 32
Creating an Audio Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Starting and Stopping Audio Distribution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Other Features and Audio Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Audio Distribution Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Starting and Stopping Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Facility Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Announcements, Facilities, Zones, and Priorities . . . . . . . . . . . . . . . . . . . . . . . 45
Facility Announcement Priorities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Setting Up Facility Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Adding an Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using SSML for Text-to-Speech Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Viewing Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Editing Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Deleting an Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Managing Alarms and Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Stopping and Starting Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Starting and Stopping Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Viewing Available Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Adding Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Uploading Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Generating Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using Line Input for Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Editing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Tone Operational Notes and Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Making Pages and Calls ............................................................................................. 72
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Placing Call Using Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Placing Call Using Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using Page Exclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Deleting From Paging Exclusions List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Starting Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Single-Zone Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Record Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Prepend Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
All Call Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

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Emergency All Call Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Facility Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Multi-Site All Call Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Multi-Site Emergency All Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Managing Check-In .................................................................................................... 93
Viewing Check-In Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Starting Check-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Station Check-In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Check-In Done and Finish. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Stopping the Check-In Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Resetting the Check-In Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Using Spy Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Configuring Check-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Managing Exclusion and Vacancy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Managing GA10PV Display Messages ....................................................................102
Message Priorities and Precedence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Message Precedence Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Creating a Display Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Using Color in Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Removing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Removing an Event Name from a Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Viewing Message Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Viewing Message Images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Creating a Message Template via the Message Templates Page . . . . . . . . . . . . . 117
Create or Edit a Message Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Create or Edit a Message Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Sending a Message from the Message Templates Page . . . . . . . . . . . . . . . . . . . . 122
Deleting a Saved Message Template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Routines and Other Tasks ........................................................................................123
Starting and Stopping Routines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Viewing the Schedule for the Week . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Manually Controlling Output Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Zone Control: Volume and Audio Distribution Panel . . . . . . . . . . . . . . . . . . . . . . . 128
Initial Setup and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Zone View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Audio Distribution Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

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List of Figures
Figure 1. Login Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Figure 2. C4000 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Figure 3. Dashboard Areas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Figure 4. Dashboard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Figure 5. Audio Distribution Section of Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Figure 6. Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Figure 7. Audio Distribution Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Figure 8. Line-Input Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Figure 9. Available Channels for an MMPA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Figure 10. Line Input for NQ-A4300 Audio Power Amplifier . . . . . . . . . . . . . . . . . . 12
Figure 11. Songs Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Figure 12. Add Song Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 13. Adding Multiple Songs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 14. Playlists Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 15. Add Playlist Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 16. Manage Playlist Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 17. Internet Radio Services View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 18. Add Source Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Figure 19. Add Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 20. Edit Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 21. Audio Distribution Portion of Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 22. Create an Audio Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 23. Audio Distribution Play Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 24. Adding Scheduled Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 25. Adding Audio-Dist Trigger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 26. Audio Distribution Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 27. Audio Distribution Enabled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 28. Audio Distribution Disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 29. Audio Distribution Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 30. Announcement Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 31. Announcement Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 32. Announcement Page with Stop Button . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 33. Facility Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 34. Add Announcement Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 35. Announcements Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 36. Alarm Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Figure 37. Alarm Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Figure 38. Alarm Page with Stop Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Figure 39. Tone Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Figure 40. Tone Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Figure 41. Tone Page with Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

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Figure 42. Tones Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Figure 43. Add Tone – Upload File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Figure 44. Add Tone – Generate Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Figure 45. Add Tone – Line Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Figure 46. Edit Tone Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Figure 47. C4000 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Figure 48. Directory Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Figure 49. Directory Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Figure 50. Calling Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Figure 51. Dial Pad Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Figure 52. Dial Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Figure 53. Page Exclusion Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Figure 54. Paging Exclusions Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Figure 55. Add Paging Exclusion Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Figure 56. Call Forwarding Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Figure 57. Call Forwarding Popup Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Figure 58. Zone Page Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Figure 59. Paging Single Zone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Figure 60. End Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Figure 61. Record Page Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Figure 62. Record Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Figure 63. Prepend Page Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Figure 64. Prepend Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Figure 65. All Call Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Figure 66. All Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Figure 67. Emergency All Call Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Figure 68. Emergency All Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Figure 69. Facility Page Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Figure 70. Facility Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Figure 71. Multi-Site All Call Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Figure 72. Multi-Site Emergency All Call Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Figure 73. Manage Check-In Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Figure 74. Manage Check-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Figure 75. Manage Check-In When Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Figure 76. Listen In, or Spy Mode, Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Figure 77. Configure Check-in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Figure 78. Example of Priority Message in Fullscreen . . . . . . . . . . . . . . . . . . . . . . . 102
Figure 79. Display Message Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Figure 80. Display Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Figure 81. Remove Message Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Figure 82. Remove Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Figure 83. Message Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Figure 84. Message Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Figure 85. Message Images properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Figure 86. Add Message Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Figure 87. Add Message Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

6
Figure 88. Routines Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Figure 89. Routines List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Figure 90. Routine Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Figure 91. Routines Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Figure 92. Weekly Schedule Section of Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . 126
Figure 93. Schedule Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Figure 94. Output Control Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Figure 95. Manual Control Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Figure 96. Zone Control Settings and Zone Filter View . . . . . . . . . . . . . . . . . . . . . 130
Figure 97. Zone Control Zone View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

7
List of Tables
Table 1. UI Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Table 2. Songs Page Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Table 3. Add Song Page Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Table 4. Edit Song Page Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Table 5. Playlists Page Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Table 6. Add Playlist Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Table 7. Internet Radio Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 8. Radio Source Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Table 9. Credentials Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Table 10. Add Credential Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Table 11. Edit Credentials Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Table 12. Create an Audio Distribution Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 34
Table 13. Add Announcement Page Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Table 14. SSML Formats for Text-to-Speech Entries . . . . . . . . . . . . . . . . . . . . . . . . . 50
Table 15. Announcements Page Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Table 16. Edit Announcement Page Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Table 17. Tones Page Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Table 18. Add Tone Page Parameters (Upload) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Table 19. Add Tone Page Parameters (Generate). . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Table 20. Add Tone Page Parameters (Line Input) . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Table 21. Edit Tone Page Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Table 22. Color-coded Check-In Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Table 23. Check-In Display Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Table 24. Check-In Configuration Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Table 25. Display Message Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Table 26. Default Color Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Table 27. Message Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Table 28. Add/Edit Message Template parameters. . . . . . . . . . . . . . . . . . . . . . . . . 120
Table 29. Zone Control Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Table 30. Zone Control buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

1
Introducing the C4000 System
Nyquist C4000 is an Internet Protocol-based (IP) solution for commercial paging and
audio distribution applications. It provides a quick way to manage music programming,
pages, announcements, and display messages—all can be easily configured to meet your
facility’s unique needs.
C4000 features an easy-to-use, web-based graphical user interface (GUI) that is accessible
through almost any personal computer (PC), tablet, or mobile device from any location in
the connected world. It provides convenient communication, control, and interoperability
with third-party devices and systems, such as access control, fire alarm, clock, and PBX
systems.
C4000 also features a built-in streaming Internet radio service—airable by TuneIn and
optional, custom-tailored music selections from SOUNDMACHINE, the premier music
subscription service for business. Both services are perfect for a wide variety of back-
ground music applications.
Using the Web-Based User Interface
The web-based UI is an interactive dashboard that you can use to perform paging, audio
distribution, and other tasks from a personal computer, tablet, or cell phone. The
web-based UI presents system information and parameters in an easy-to-read and use
format. The view of the dashboard varies depending upon the permissions (the role) you
are assigned.
Client Requirements
The Nyquist web-based UI is accessed through a client, which can run on PCs, tablets, and
Android, Apple, and Windows mobile devices that support the full Google Chrome web
browser. In addition to supporting Chrome, the client must have a sound card, a micro-
phone port, and the Certificate Authority (CA) that issued the server’s Secure Sockets
Layer (SSL) certificate, also known as a digital certificate.
Note: Your system administrator should already have configured your system for your
environment and created a login account for you. Depending on the role and permis-
sions that your system administrator has assigned to you, you may not be able to per-
form all of the tasks described in this guide. For information about configuring the
C4000 system, refer to the Nyquist C4000 System Administrator Guide.
Note: Do not use third-party Chrome browser extensions with the Nyquist C4000 user
interface.

2
The server’s digital certificate is sent to the client (e.g., a web browser) to authenticate the
identity of the C4000 web server. The client then uses the CA to authenticate the server’s
digital certificate, which verifies that the client is connecting to a valid server. If you do not
install the CA, the browser will display a warning that it was unable to authenticate the
server by displaying a red ”Not secure” warning immediately to the left of the browser’s
address bar when you attempt to access the C4000 system server.
Installing Certificate Authority on Windows System
To download and install the Certificate Authority on a Windows device:
1From your Chrome browser, type http://<server>/ssl/bogenCA.crt in the address
bar, where <server> is the Nyquist system server’s IP address (for example, http://
192.168.1.0/ssl/bogenCA.crt).
2Select the downloaded file and select Open.
3Select Open when prompted with “Do you want to open this file?”
4Select the Install Certificate... button. The Certificate Import Wizard starts.
5Select Current User, and then select Next.
Note: To allow all users on this Windows client to access the Nyquist server, select Local
Machine instead of Current User. You may be prompted for administrator credentials.
6Select “Place all certificates in the following store”, then select Browse.
7Select Trusted Root Certification Authorities, and then select OK.
8Select Next.
9Select Finish.
10 Restart the Chrome browser and log in to the C4000 web server.

3
Installing Certificate Authority on Mac System
To download and install the Certificate Authority on a Mac:
1From your Chrome browser, type http://<server>/ssl/bogenCA.crt in the address
bar, where <server> is the Nyquist system server’s IP address (for example, http://
192.168.1.0/ssl/bogenCA.crt).
2Save the downloaded bogenCA.crt file to the desktop.
3Double-click the certificate file on the desktop.
The Keychain Access App opens.
4Double-click the certificate to reveal the trust settings.
5Change the top trust setting to Always Trust.
6Close the Trust Setting window and enter the computer administrative password to
save.
7Restart the Chrome browser and log in to the Nyquist web server.
Installing Certificate Authority on an Android Device
To download and install the Certificate Authority on an Android device:
Note: You can also download and install the Certificate Authority using a PowerShell
command prompt or script, which involves fewer steps.
Execute the following PowerShell commands, replacing <server> with the IP address of
the Nyquist server:
• Invoke-WebRequest -Uri http://<server>/ssl/bogenCA.crt -OutFile
$env:TEMP\bogenCA.crt
• Import-Certificate -CertStoreLocation cert:\CurrentUser\Root -FilePath
$env:TEMP\bogenCA.crt
These commands install the CA into the CurrentUser certificate store, which only
applies to the current user. To install for all users on this machine, which requires
administrator privileges to execute, replace CurrentUser with LocalMachine in the
preceding commands.
These commands can also be executed remotely using PowerShell Remoting, which
may be helpful if the certificate needs to be installed on many client machines.
Note: The Android device WiFi must be connected to the same network as the C4000
system server.

4
1From your Chrome browser, type http://<server>/ssl/bogenCA.crt in the address
bar, where <server> is the Nyquist system server’s IP address (for example, http://
192.168.1.0/ssl/bogenCA.crt).
2When prompted, select Download.
3If prompted, verify your identity and enter your Personal Identity Number (PIN).
4Type the certificate name and select OK to install it.
5Verify the installation by selecting Settings > Lock Screen and Security > Other
Security Settings >View Security Certificates.
6Select the User column, select the certificate, and then select Certificate details.
Installing Certificate Authority on an iOS Device
To download and install the Certificate Authority on an iPhone Operating System (iOS)
device:
1From your Chrome browser, type http://<server>/ssl/bogenCA.crt in the address
bar, where <server> is the Nyquist system server’s IP address (for example, http://
192.168.1.0/ssl/bogenCA.crt).
2Select Continue.
3When the Install Profile window appears, select Install.
4When the Warning screen appears, select Install.
5Select Install again to install the profile.
6Select Done.
7Verify the installation by selecting Settings > General > Profile.
8Select Details.
9Select the certificate.
Accessing the Dashboard
To access your dashboard:
1From your Chrome browser, type the C4000 server’s IP address in the address bar (for
example, https://192.168.1.0) and press Enter.
2On the Login page, type your username and password.
Note: The iOS device WiFi must be connected to the same network as the C4000 sys-
tem server.

5
3Select Login
Figure 1. Login Page
.
Figure 2. C4000 Dashboard
Note: The Nyquist system does not support opening multiple instances, or tabs, of the
Nyquist Web UI for the same user.

6
The Dashboard allows you to perform communications activities, view this week’s sched-
ules, and perform audio distribution.
The navigation bar (left) on the dashboard (Figure 3, "Dashboard Areas"), lists only those
areas and features of the C4000 system that you can access based on your assigned role.
The ribbon header (upper right) provides the facility name, server time in hours and min-
utes, the username for the account, and the extension for the station. The facility name
and time do not appear if the screen is reduced in size, such as when viewing from a
phone or tablet.
Incoming Calls and Messages appear on the top right dashboard pane.
Figure 3. Dashboard Areas
Note: The navigation bar does not appear if you are not authorized to make changes to
the C4000 configuration. Instead, you see only common tasks, such as making a page.
If you are authorized to make changes to the C4000 configuration, refer to the Nyquist
C4000 System Administrator Guide for information about performing these tasks.

7
When Maps is licensed and configured for a C4000 system and you have the proper per-
missions, you can view the Maps panel from the dashboard, below the Messages panel.
At the top of the dashboard, displayed messages provide system information, such as any
stations or devices connected to your server that now appear to be disconnected or
unavailable.
Figure 4. Dashboard Messages
On the lower part of the dashboard are options for Audio Distribution and an Enable/
Disable Audio button that you can toggle to enable or disable audio.
Figure 5. Audio Distribution Section of Dashboard
Making UI Selections
You can navigate and make UI selections by mouse click or touchscreen function. The UI
buttons appear as named graphics or as icons (graphics only).

8
.
Getting Help
Help is available through the C4000 Admin Web UI and through Bogen’s Technical Sup-
port. Technical Support is available between 8:30 am and 6:00 pm, and on-call until 8 pm,
Monday through Friday. Technical Support contact information is as follows:
Tel: [phone]
Fax: [phone]
Email: Bogen Technical Support at [email protected]
Table 1. UI Icons
Icon Description
Add icon – Select this icon to add an item.
Edit icon – Select this icon to edit an item.
Delete icon – Select this icon to delete an item.
Information icon – Select this icon for additional information,
such as viewing release notes for firmware.
Link icon – Links to a web page that contains related information
or functionality.

9
Figure 6. Help Menu
Online help is accessed from the menu that appears in the upper right portion of the
Admin Web UI’s navigation pane. The menu contains the following options:
•About—Displays the version number and contact information for Bogen Communica-
tions, Inc.
•Help Topics—Provides help topics on using the C4000 system.
•Admin Manual—Accesses the Nyquist C4000 System Administrator Guide. The
Nyquist C4000 System Administrator Guide provides configuration and task informa-
tion that you may not be authorized to perform.
•Logout—Logs you out of the C4000 system.
Managing Audio
Audio programs for distribution to stations or zones can include line-input from the
Matrix Mixer Pre-Amplifier (MMPA), Nyquist 2-channel or 4-channel amplifiers, user-sup-
plied songs or playlists, and Internet Radio Services. The Audio Distribution, tones, and
announcement files added through the audio file management feature can be set
through the Schedules feature to automatically play during specified times.
Through the Internet Radio Services, you can listen to live radio stations and add media
catalogs and music services without updating devices or software.
Default tone and song files include white noise and pink noise that allows you to tune
paging and Audio Distribution volumes.
Note: Before using the Audio Distribution feature, make sure that stations and zones
have been configured and that the station you are using to launch Audio Distribution
has the appropriate Class of Service (CoS) parameters set. The navigation bar does not
appear if you are not authorized to make changes to the C4000 configuration. Contact
your system administrator or refer to the Nyquist C4000 System Administrator Guide.

10
Audio Distribution
Suppose you want to use an audio source, such as a radio station accessed via the Inter-
net, in a cafeteria but prevent that source from being played in a conference room. This
feature, called Audio Distribution, can be turned on by zone (an area or group of stations)
or stations (group of devices such as VoIP speakers). You can add the speakers, or sta-
tions, in the cafeteria to a zone that allows Audio Distribution while the speakers in a con-
ference room would not be placed into that zone.
Audio Distribution involves creating a playlist or selecting an input source and specifying
which zones hear the playlist or input source. Through the Scheduled Audio feature,
Audio Distribution can be tied to a specific event in a schedule. (For information about
creating events, refer to the Nyquist C4000 System Administrator Guide.)
Figure 7. Audio Distribution Sources
Audio Distribution sources can include:
• Audio from two-channel or four-channel audio power amplifiers or MMPAs Line
Inputs
• User-supplied music (songs and playlists)
• Internet Radio Services
• SoundMachine Stations

11
Managing Line-Input Sources
Figure 8. Line-Input Sources
If your Nyquist system uses two-channel or four-channel audio power amplifiers or
MMPAs, these stations appear as sources for Line-Input when creating Audio Distribu-
tion.