Bosch Solution 2000 User manual

Problem
• Install the
TouchOne
Touchscreen - Solution 2000/3000
Troubleshooting (Installers)
Solution
Problem
• Mounting the
TouchOne on
the Wall
Solution
• To mount the Generation 1 TouchOne simply apply equal
pressure across the touch screen until you feel it clip into
place. Check that all the sides are in place.
• To mount the Generation 2 and Mini TouchOne slide to
the right hand side as per the image.
• Tools needed:
• Phillips head screw driver
• Wire cutter/stripper
• 5mm cable
- 12V DC 1500mA Power Adapter (we recommend 12VDC/1.5A Battery
backed up PSU)
•Please ensure that the TouchOne is receiving a minimum of 10.5V, voltage levels
below this may result in the TouchOne shutting down during power intense tasks.
Classic Panel: Solution
2000/3000 Panel:
The 7 inch TouchOne can be mounted in two
orientations, either portrait or landscape.
The TouchOne mini must be mounted in
landscape orientation.
Problem
• Remove the
TouchOne
from the
Wall Mount
Solution
• To remove the Generation 1 TouchOne from the Wall
Mount, you will need to use a small screwdriver and
insert it into the small cut outs on the right-hand side to
the camera. This will lift the touchscreen away from the
mount. Slowly insert the screwdriver around the edges to
lift them away. This will eventually lift the TouchOne out
of the Wall Mount.
• The Generation 2 and Mini TouchOne are removed
by pressing the clip that is located on the back at the
opposite side of the camera. Using a finger or small
screwdriver, push the clip towards you and slide the
TouchOne in the direction of the camera.
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2 2
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Gen 2 / Mini
Gen 2 / Mini
Problem
• Bluetooth not pairing
Solution
• To pair a smart phone with your TouchOne ensure that
Bluetooth is turned on on your mobile device, then press the
Settings button from the home screen.
• Press the Users button, then enter the requested master pin,
you should now see a list of users.
• Select the user you wish to pair the mobile device with. You
will now see a button Add Bluetooth Device.
• If this does not work, follow wifi update process step 12.
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Problem Solution
• Press and hold the Bosch logo, once you let go the Change Address
menu will open automatically OR
Settings -> Advanced Settings -> Change Address
(Does not work for Gen 1)
• Set the address for the
TouchOne
Problem Situation
• Red screen – Please contact
manufacturer
• This screen
indicates that
the interface
application has
stopped running.
Solution
• Press all 4 corners of the screen at
the same time for two seconds.
• Then, when the keypad appears,
type in 66662580#. This should
re-install the original interface
application.
• A progress bar should appear on
the screen. Please wait at least
5 minutes for this process to
complete.
Problem
Situation
• The TouchOne displays
a Hello and Please Wait
Message.
• The TouchOne
is unable to
communicate with
the Bosch Alarm
Panel.
Solution
1. Remove the TouchOne from the wall
mount. Be careful when pulling the
TouchOne away from the wall not to
stress the attached cable.
2. Look down the back of the enclosure
for the Red flashing Alive LED:
• Ensure the Green and Yellow wires
are wired in the correct order on the
Bosch Alarm Panel
• Ensure the Four pin connector is
properly connected to the back of the
Touch One Screen
• The Alive LED on the back of the Touch
One should be flashing at a regular
interval
• It will be helpful to use a short wire
and connect the TouchOne directly
to the Bosch Alarm Panel. Check that
the Alive LED is flashing. If this test is
successful, the problem may be with
the wire run between the Alarm Panel
and the TouchOne Screen
• The TouchOne
displays Waiting
Message.
Problem Situation
• The TouchOne displays a
Connection Failure - Error
010 screen
• The TouchOne is
not getting valid
packets from the
alarm system
Problem
Solution
The Bosch Panel can supply a maximum
of 900 mA current to externally attached
devices (TouchOne, Keypads, etc)
Should the Touch One not receive
enough current, it will continue to
reboot.
• Install a standalone power supply for
the Touch One Screen. (The TouchOne
Screen requires a 12V 1.5A power
supply.)
• The TouchOne reboots
continuously.
Situation
• The TouchOne is
unable to draw
enough current from
the Bosch Alarm
Panel.
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6 6 6
7
7
7 & 8
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9
9
9

Problem Situation
• The TouchOne displays
an Address Conflict
Failure:
Error 010 screen
OR
Error 011 screen
• The TouchOne
is set to an
address that is
conflicting with
another keypad
or device on the
BUS.
• Ensure the correct address has been
selected on the TouchOne. Using the on
screen selection, set the TouchOne to
a non-conflicting address. The address
needs to be configured on the Bosch
Alarm panel, to ensure the area is active.
• The Alive LED on the back of the
TouchOne should be flashing at a regular
interval
Solution
Problem
Action
• Upgrade the
firmware version
on the TouchOne
Solution
• Prepare a MicroSD card
• Copy the latest firmware to the SD
card using PhoenixCard software
• Flash the TouchOne with the SD card
• Detailed information can be seen on
https://bit.ly/2AjJ0yh
Action
• SD Card Software Upgrade
Solution
• Set Date and Time, connect to WiFi, go
to Settings -> Touchscreen Settings ->
About -> System Update to find if there is
firmware update.
• Over the Air software update
Problem
• The TouchOne
displays a Firmware
Update - Error 012
screen
Situation Solution
• Please wait up to 3 minutes for the
firmware update process to complete.
• If the update fails or stalls, remove the 4
pin connector on the back of the device,
wait 30 seconds and plug it back in.
• The firmware upgrade screen will load
after reboot and continue the Firmware
Update.
• The TouchOne will reboot once the
upgrade has completed.
• The TouchOne is
detecting a different
firmware version from
the required one.
Problem
• The TouchOne displays a Boot
loader Failure - Error 014 screen
Situation Solution
• If you discover this
error in the field,
the device should
be returned to the
manufacturer.
• The TouchOne is unable to locate
the Boot loader. The device has
the incorrect hardware firmware
loaded at the production stage.
This error should only be visible in
the factory.
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11 & 12 11
12
11
12
13
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Copyright © 2018 — In the interest of ongoing product improvement we reserve the right to change specifications at any time without notice — E&OE 10/18
Problem
• The screen is
black
Situation Solution
Check that the PWR LED is illuminated on the back
1. Remove the TouchOne from the wall mount. Be
careful when pulling the TouchOne away from the wall
not to stress the attached cable.
2. Look down the back of the enclosure for the Red
solid LED
• Ensure the Four pin connector is properly connected
to the back of the Touch One Screen
• Ensure the Black, Red, Green and Yellow wires are
wired in the correct order on the Bosch Alarm Panel
• The Power LED on the back of the Touch One Screen
should be a solid red color.
• The alive LED on the back of the Touch One should be
flashing at a regular interval
• It will be helpful to use a short wire and connect the
Touch One directly to the Bosch Alarm Panel. Check
the PWR LED is on and that the Alive LED is flashing.
If this test is successful, the problem may be with the
wire run between the Alarm Panel and the Touch One
Screen
• If the TouchOne powers up follow wifi update step
12. If not follow step 11.
• The
TouchOne
displays a
black screen
and does not
turn on
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Problem Action
• Install
external
power
supplies
• 12V DC
1500mA
Power
Adapter
• When installing more than one TouchOne, all TouchOne’s except
one must be powered with external power supplies.
• The red wire from the Wire Harness connects to the positive
terminal. You will need to cut a piece of 0.5mm wire to connect
from the negative terminal to the COM terminal on the control
panel. The black wire from the Wire Harness will also need to go to
the COM terminal. The rest of the wiring is as per the original.
• Before powering up the TouchOne running off of the external
power supply, you will need to set up the areas in the control
panel, then address the TouchOne’s and/or keypad as required.
(Refer to wiring diagram from Solution 1)
Note: SDI-2 BUS only provides 900mA. Touchscreens need 800mA
• Keypads need 800 mA
• B810 needs 105mA
• B426-M/ B450-M needs 105mA
Each touchscreen needs its own power supply if in addition to any
of the above
Solution
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