Elo TouchSystems 2799L User manual

USER MANUAL
Elo Touch Solutions
2799L 27-inch Open Frame Touchscreen

User Manual: ET2799L Touchscreen
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Copyright © 2021 Elo Touch Solutions, Inc. All RightsReserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or
by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo TouchSolutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or warranties
with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.
TrademarkAcknowledgments
Elo, Elo (logo), Elo Touch,Elo Touch Solutions, are trademarks of Elo and its Affiliates. Windows is a trademark of MicrosoftCorporation.

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Table of Contents
Section 1: Introduction ............................................................................................................................................................................................................................. 4
Section 2: Installation............................................................................................................................................................................................................................... 4
Section 3: Mounting ................................................................................................................................................................................................................................. 7
Section 4: Operation ................................................................................................................................................................................................................................ 9
Section 5: Technical Support.................................................................................................................................................................................................................. 14
Section 6: Safety & Maintenance........................................................................................................................................................................................................... 16
Section 7: Regulatory Information.......................................................................................................................................................................................................... 17
Section 8: Warranty Information............................................................................................................................................................................................................. 21

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Section 1: Introduction
Product Description
This 27-inch ET2799L touchscreen display combines Elo’s latest developments in touch technology and display design with the reliability for use in full environments. It
is designed to meet EN62368-1 Part 22 when properly mounted.
This 27-inch ET2799 touchscreen display incorporates a Full HD 1920x1080 resolution, 24-bit color, 1500nit brightness, active matrix thin-film-transistor LCD panel
to provide high quality display performance. The LED backlight significantly reduces power consumption and eliminates mercury (compared to CCFL-backlit panels).
The ambient light sensor on the front of the screen offers added functionality to adapt the brightness setting to the environmental lighting conditions, helping to
ensure the best user experience in any exterior setting.
With a vandal-resistant (IK10) anti-glare screen, the display is designed for optimal operation in harsh field conditions. The USB 10-point touch operates even if
water or other elements are on the screen, and this product also supports various other touch capabilities: RS232 Touch with 2 touches (via a separate optional
cable kit: E810917), and 2 touches with up to 6mm of cover glass on top of the touchscreen.
The addition of built-in thermal and humidity sensors and 6 internal fans help to prevent the display from overheating. The touchscreen display is also equipped with
a Real Time Clock which gives you the ability to plan a power schedule.
Other features that enhance this LCD monitor’s display performance are Plug & Play compatibility with Windows, Android, or Linux operating systems, tethered
remote on-screen display (OSD) controls for easy access when integrated, simplified flush mounting design for easy IP66 and NEMA4X sealing, flexible flush, VESA,
and touch thru mounting options, and a GPIO connector for additional component control requirements inside the enclosure. The display also supports 12V –24V
DC power input making it very easy to integrate with your current power solution.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user manual to maximize the life of your unit and prevent risks to user safety. See the
Safety & Maintenance Section for more information.
This manual contains information that is important for the proper setup and maintenance of the unit. Before setting up and powering on your new touchscreen, read
through this manual, especially the Installation, Mounting, and Operation Sections.

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Section 2: Installation
Unpacking the Touchscreen Display
Open the carton and verify that the following items arepresent:
• 27-inch Open Frame Touchscreen
• Quick Install Guide
• HDMI cable (screw-lock type)
• EEI label
• VGA cable (screw-lock type)
• USB cable (screw-lock type)
• Flush Mount Brackets w/Screws
• OSD remote

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Connector Panel & Interfaces
Touchscreen Display Connections
1. Connect the HDMI, DP, or VGA video cables between the monitor’s HDMI, DP, or VGA input connector and your HDMI/DP/VGA video source. Tighten the video
cable’s screws to prevent accidental disconnection when using the HDMI or VGA connector.
2. Connect the USB touch cable between the monitor’s USB connector and your PC’s USB port, or connect the VGA Y-cable (optional cable kit E810917) between
the monitor’s VGA connector and your PC’s COM (Serial) port. Tighten the USB cable’s screws to prevent accidental disconnection.
3. Connect a 12-24VDC power supply to the monitor’s input power jack. Elo offers a 12VDC power adapter with locking connector and regional power cable kits
separately.
4. The touchscreen display ships in an ON state, video should be displayed on your monitor once the cables are connected.

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Installing the Touch Technology Software Drivers
When using USB touch, no additional drivers are required for your projected-capacitive touchscreen display with Windows 7 and 10 or later operating systems,
because it uses Windows HID drivers. If you want to use RS232 touch, follow the below steps to install the Elo touch driver.
Todownload the latest touch drivers:
1. Visitwww.elotouch.com/Support/Downloads/Driver/DriverDownload/Default.aspx
2. Select the “Touch Drivers” from the “Product Category” dropdown menu.
3. Select the “Operating System”from the “Operating System” dropdown menu.
4. Click on the driver version required for your touchscreen display.
Non-Microsoft Windows operating system versions suggested below:
Linux Ubuntu: 18.04 LTS
Mac:OS BIG SUR 11.2
Chrome: 78.0.3904.106
Android: 7.10/8.10

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Section 3: Mounting
Flush Mount
Flush-mount Bracket Installation Notes:
See dimensional drawing for the exactdetails of the recommended enclosure panel
opening dimensions.
1. Place the 27-inch 2799 touchscreen display into your enclosure panel opening.
2. Attach flush mounting brackets (all four sides) with M4-5mm bracket screws (included)
to secure the touchscreen onto the enclosure panel. Adjust the touchscreen as close
as possible to flush with the front of the enclosure panel before tightening M4 bracket
screws. A socket wrench is recommended if clearance is limited.
3. Tighten the M4-6mm clamping screws on the mounting brackets to bring the
touchscreen glass completely flush with the customer panel, compressing the sealing
gasket, and ensuring a watertight seal to IP66 and NEMA4x standards.
Please ensure 2” clearance behind the touch screen display.
1
2
3

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Rear VESA Mount
A six-hole mounting pattern for M4(10mm) screws is provided on the rear of the monitor for 200x100 in multiple VESA mounting positions. The VESA FDMI-
compliant counting is coded: VESAMIS-E. Please ensure 2” clearance behind the touch screen display.

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Section 4: Operation
Power
The touchscreen display ships in the ON state.
Toturn the touchscreen display on or off, attach the OSD remote via the RJ45 connector and press the touchscreen display power button on the OSD remote once.
The power status LED on the OSD remote functions according to the following table.
Touchscreen Display/Computer Module Status LED Status
OFF OFF
SLEEP PULSING
ON ON
The system consumes low power when in SLEEP and OFF modes. For detailed power consumption specifications, refer to technical specifications on the Elo
website http://www.elotouch.com
Touching the screen will bring the attached host PC out of SLEEP mode (similar to moving the mouse or pressing a keyboard key).
To improve reliability and reduce power consumption, disconnect the AC power cable from the monitor when long periods of disuse are planned.
Touch
Your touchscreen display is factory-calibrated and should not need manual calibration (unless the input video is not fully scaled to the native resolution, or the touch
experience needs to be calibrated to a specific user).