Bose SoundTrue Ultra User manual
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for use with select iPod, iPhone, and iPad models
2 - English
Important Safety Information
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Please read this owner’s guide carefully and keep for future reference.
WARNINGS:
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English - 3
Contents
Please complete and retain for your records:
The serial and model number can be found on the original shipping carton and on the warranty
card.
Serial number ________________________________________________________________________
Model number _______________________________________________________________________
Purchase date _______________________________________________________________________
We suggest you keep your receipt with this owner’s guide.
About your Bose® SoundTrue®Ultra in-ear headphones............................................... 4
Unpacking.............................................................................................................................. 5
Connecting to your device ................................................................................................. 6
Using the headphones with your device.......................................................................... 6
Headphone controls .................................................................................................... 6
Basic functions ............................................................................................................. 7
Media playback functions ........................................................................................... 7
Importance of proper fit ...................................................................................................... 8
Fitting the headphones to your ear .......................................................................... 8
Changing the ear tips .................................................................................................. 9
Removing the headphones ........................................................................................ 9
Adjusting for comfort and stability................................................................................... 10
Using the adjustment slider ...................................................................................... 10
Using the clothing clip ................................................................................................ 10
Using a single earpiece................................................................................................ 10
Troubleshooting ................................................................................................................... 11
Cleaning.................................................................................................................................. 12
Limited warranty .................................................................................................................. 12
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Using the headphones
4 - English
About your Bose® SoundTrue®Ultra
in-ear headphones
The Bose®SoundTrue®Ultra in-ear headphones offer a combination of lifelike audio
performance and comfortable fit not available from most conventional headphones.
Features
• Enjoy your music with deep, clear sound and full immersion.
• Exclusive TriPort®technology delivers natural-sounding lows, even at higher
volumes.
• Inline microphone and remote for easy switching between calls and music with
select iPod, iPhone, and iPad models.
• StayHear®tips keep your headphones comfortably in place.
• Engineered and tested for lasting quality and durability.
• Carrying case stores and protects headphones.
• Available in different colors to fit your style.
English - 5
Using the headphones
Unpacking
Carefully unpack the carton and confirm that the following parts are included:
Carrying case
StayHear®Ultra tips
Large
(black)
Medium
(gray)
Small
(white)
left right
Inline microphone
and 3-button remote
left right
left right
Clothing
clip
Note: The headphones come with medium (gray) StayHear®Ultra tips attached.
Using the headphones
6 - English
Connecting to your device
Connect the headphones to the standard 3.5 mm headphone connector on your
device.
Using the headphones with your device
The Bose®SoundTrue®Ultra in-ear headphones come with an inline microphone
and 3-button remote.
Note: Full controls may not be available for some devices or applications.
Headphone controls
1x
1x
2x
3x
Volume up
Answer/End
Volume down
Using the headphones
English - 7
Basic functions
Increase volume Press and release the + button.
Decrease volume Press and release the – button.
Answer a call When you receive an incoming call, press
and release the Answer/End button to
answer.
End a call Press and release the Answer/End button.
Decline an incoming call Press and hold the Answer/End button for
about two seconds, then release.
Switch to an incoming or on-hold
call and put the current call on-hold
While on a call, press and release the
Answer/End button once. Press and
release again to switch back to the first
call.
Switch to an incoming or on-hold
call and end the current call
While on a call, press and hold the Answer/
End button for about two seconds, then
release.
Use voice control Press and hold the Answer/End button.
For more information on voice control, refer
to your device user’s guide.
Media playback functions
Play or pause a song or video Press and release the Answer/End button.
Skip forward Press and release the Answer/End button
twice quickly.
Fast forward Press and release the Answer/End button
twice quickly and hold the second press.
Skip backward Press and release the Answer/End button
three times quickly.
Rewind Press and release the Answer/End button
three times quickly and hold the third
press.
Using the headphones
8 - English
Importance of proper fit
For optimum audio performance, it is important to choose the correct size
StayHear®Ultra tip. Select the size that gives you the best comfort and fit in each
ear. You may need to try all three sizes to determine the best fit.
Note: To test the fit, try speaking aloud. Your voice should sound muffled in
both ears. If not, select another tip size.
Each tip is marked with either an L or an R. Be sure to attach the left tip (L) to the
left earpiece and the right tip (R) to the right earpiece.
Fitting the headphones to your ear
The StayHear®tip allows the earpiece to rest comfortably in the bowl of your ear.
The wing part of the tip fits just under your ear ridge.
To determine if the tip is the right size:
1. Insert the headphone into the ear so the tip gently rests in the opening of the
ear canal.
2. Tilt the headphone back and press the tip wing under the ear ridge until it is
secure.
The tips should fit comfortably yet securely in the bowl of the ear.
Using the headphones
English - 9
Changing the eartips
1. Gently peel the edges of the attached tip away from the earpiece, using care
not to tear the tip.
Caution: To prevent damage, do not pull on the StayHear®Ultra tip wing.
2. Position the opening of the new tip over the nozzle and the small slot over the
nozzle hook.
3. Ease the base of the tip down around the base of the earpiece until the tip
feels secured.
Removing the headphones
The eartip may form a tight seal inside the ear. Use a slow, twisting motion to
gradually break the seal before removing the headphones.
Using the headphones
10 - English
Adjusting for comfort and stability
There are several ways you can adjust your headphones to provide additional
comfort and stability. You can customize how you wear your headphones using the
adjustment slider and clothing clip.
Using the clothing clip
Use the clothing clip to fasten the cable to your clothing, for convenience, stability,
and to help manage the cable. This can be helpful during high-movement activities
or when using the headphones in a single earpiece configuration.
Using a single earpiece
The Bose®SoundTrue®Ultra in-ear headphones can be used with only the right (R)
earpiece in your ear. This allows you to take calls and still hear surrounding sounds.
Using the headphones
English - 11
Troubleshooting
If you experience any trouble using your headphones, try the following
troubleshooting instructions.
Problem What to do
No audio/intermittent • Securely connect the headphone cable to
the 3.5 mm headphone connector on your
device.
• Try another eartip size.
• Try another device.
Excessive bass • Turn off any audio enhancement features on
the audio source.
Microphone is not picking up
sound
• Make sure you are using a compatible
device. See the “Made for” list on the
product carton.
• Securely connect the headphones plug to
the headphone input.
• Make sure the microphone opening on
the back of the Answer/End button is not
blocked.
• Try another phone call.
• Try another device.
Device not responding to
remote (button) presses
• Securely connect the headphone cable to
the 3.5 mm headphone connector on your
device.
• For multi-press functions: Vary speed of
presses.
Device not responding to
remote
• Full controls may not be available for some
devices or applications.
Ear tips falling off • Securely attach the eartips to the earpiece
and nozzle hook.
Lost ear tip • Contact Bose for replacement tips.
Sound is muffled from earpiece • Clear any debris or wax build-up from the
eartips and headphones nozzles.
• Unplug the headphones from the audio
source, then plug back in making sure they
are securely connected.
• Try another device.
©2015 Bose Corporation, The Mountain,
Framingham, MA 01701-9168 USA
AM740056 Rev. 00
Bose®
SoundTrue®
Ultra
in-ear headphones
for
use
with
select iPod, iPhone, and iPad models
http:/
/globai.Bose.com
U.S. only:
http:/
I
owners.
Bose.com/SoundTrueU
ltral
E
English
Please
read
this
quick
start
guide
carefully
and
keep
for
future
reference.
Refer
to
the
complete
Owner's
Guide,
available
online,
for
more
information,
including
advanced
functions
,
additional
troubleshooting,
and
accessories
and
replacement
parts.
To
request
a
printed
copy,
refer
to
the
phone
numbers
provided.
Owner's
Guide:
http://globai.Bose.com
U.S.
only:
http://owners.Bose.com/SoundTrueUitraiE
Important Safety Instructions
WARNINGS
•
DON'T
use
the
headphones
at
a
high
volume
for
any
extended
period.
-To
avoid
hearing
damage
,
use
your
headphones
at
a
comfortable,
moderate
volume
level.
-Turn
the
volume
down
on
your
device
before
placing
the
headphones
in
your
ears,
then
turn
the
volume
up
gradually
until
you
reach
a
comfortable
listening
level.
•
DO
use
caution
and
follow
applicable
laws
regarding
mobile
phone
and
headphone
use
if
using
the
headphones
for
phone
calls
while
driving.
Some
jurisdictions
impose
specific
limitations,
such
as
single
earpiece
configuration,
on
the
use
of
such
products
while
driving
.
DON'T
use
the
headphones
for
any
other
purpose
while
driving.
•
DO
focus
on
your
safety
and
that
of
others
if
you
use
the
headphones
while
engaging
in
any
activity
requiring
your
attention,
e.g.,
while
riding
a
bicycle
or
walking
in
or
near
traffic,
a
construction
site
or
railroad,
etc.
Remove
the
headphones
or
adjust
your
volume
to
ensure
you
can
hear
surrounding
sounds
,
including
alarms
and
warning
signals
.
•
DON'T
use
mobile
phone
adapters
to
connect
headphones
to
airplane
seat
jacks,
as
this
could
result
in
personal
injury
such
as
burns
or
property
damage
due
to
overheating.
•
DO
remove
headphones
and
disconnect
immediately
if
you
experience
a
warming
sensation
or
loss
of
audio.
•
DON'T
submerge
or
expose
for
extended
period
to
water,
or
wear
while
participating
in
water
sports,
i.e.
swimming,
waterskiing
,
surfing,
etc.
•
DON'T
let
the
headphones
or
accessories
get
wet.
Exposure
to
moisture
may
increase
the
risk
of
fire
or
electric
shock
.
•
DON'T
place
naked
flame
sources
,
such
as
lighted
candles
,
on
or
near
the
product.
~
Contains
small
parts
which
may
be
a
choking
hazard
.
't!Y
Not
suitable
for
children
under
age
3.
A
CE
)t
-
This
product
contains
magnetic
material.
Contact
your
physician
if
you
have
questions
on
whether
this
might
affect
the
operation
of
your
implantable
medical
device.
This
product
conforms
to
all
applicable
EU
directive
requirements
.
The
complete
declaration
of
conformity
can
be
found
at
www.Bose
.
com/compliance
This
symbol
means
the
product
must not
be
discarded
as
household
waste,
and
should
be
delivered
to
an
appropriate
collection
facility
for
recycling.
Proper
disposal
and
recycling
helps
protect
natural
resources,
human
health
and
the
environment.
For
more
information
on
disposal
and
recycling
of
this
product,
contact
your
local
municipality,
disposal
service
,
or
the
shop
where
you
bought
this
product.
Components
A.
Clothing
clip
B.
lnline
microphone
and
3-button
remote
C.
StayHear<ID
Ultra
tips:
Large
(black);
Medium,
installed,
(gray);
Small
(white)
D.
Carrying
case
Connecting
to
your iPod, iPhone or iPad
O
Connect
the
headphones
to
the
standard
3.5
mm
headphone
jack
on
your
device.
The
headphones
come
with
an
inline
microphone
and
3-button
remote.
Volume+
Answer/End
Volume-
•
Press
once
to
play/pause
or
answer/end
a
call.
•
Press
twice
quickly
to
skip
forward
.
•
Press
three
times
quickly
to
skip
backward
.
Note:
Full
controls
may
not
be
available
for
some
devices
or
applications
.
Importance
of
proper
fit
@For
optimum
audio
performance,
it
is
important
to
choose
the
correct
size
StayHea~
Ultra
tip.
Select
the
size
that
gives
you
the
best
comfort
and
fit
in
each
ear.
You
may
need
to
try
all
three
sizes
to
determine
the
best
fit.
To
test
the
fit,
try
speaking
aloud.
Your
voice
should
sound
muffled
in
both
ears.
If
not,
select
another
tip
size.
Each
tip
is
marked
with
either
an
Lor
an
R.
Be
sure
to
attach
the
left
tip
(L)
to
the
left
earpiece
and
the
right
tip
(R)
to
the
right
earpiece.
@)Fitting
the
headphone
to
your
ear
The
StayHea~
Ultra
tip
allows
the
earpiece
to
rest
comfortably
in
the
bowl
of
your
ear.
The
wing
part
of
the
tip
fits
just
under
your
ear
ridge.
To
determine
if
the
tip
is
the
right
size:
1.
Insert
the
headphone
into
the
ear
so
the
tip
gently
rests
in
the
opening
of
the
ear
canal.
2.
Tilt
the
headphone
back
and
press
the
tip
wing
under
the
ear
ridge
until
it
is
secure.
The
tips
should
fit
comfortably
yet
securely
in
the
bowl
of
the
ear.
e
Changing
ear
tips
1.
Gently
peel
the
edges
of
the
attached
tip
away
from
the
earpiece,
using
care
not
to
tear
the
tip.
CAUTION:
To
prevent
damage,
do
not
pull
on
the
StayHea~
Ultra
tip
wing.
2.
Position
the
opening
of
the
new
tip
over
the
nozzle
and
the
small
slot
over
the
nozzle
hook.
3.
Ease
the
base
of
the
tip
down
around
the
base
of
the
earpiece
until
the
tip
feels
secured.
Removing
headphones:
The
eartip
may
form
a
tight
seal
inside
the
ear.
Use
a
slow,
twisting
motion
to
gradually
break
the
seal
before
removing
the
headphones.
Troubleshooting
Poor
sound
quality
•
Make
sure
the
headphone
cable
is
securely
plugged
into
the
headphone
jack
on
the
device.
•
Try
another
eartip
size.
See
"Importance
of
Proper
Fit".
•
Try
another
device
or
application.
Microphone
not
working
•
Make
sure
you
are
using
a
compatible
device.
See
"Made
for"
on
the
product
carton.
•
Make
sure
the
headphone
cable
is
securely
plugged
into
the
headphone
jack
on
the
device.
•
Make
sure
the
microphone
opening
on
the
back
of
the
Answer/End
button
is
not
blocked.
•
Try
another
phone
call.
•
Try
another
device.
Device
is
not
responding
to
(remote)
button
commands
•
Make
sure
you
are
using
a
compatible
device.
See
"Made
for"
on
the
product
carton.
•
Make
sure
the
headphone
cable
is
securely
plugged
into
the
headphone
jack
on
the
device.
•
For
multi-press
functions:
vary
speed
of
button
presses.
•
Try
another
device.
For
your records
The
serial
number
is
located
on
the
warranty
card
included
in
the
carton.
Serial
number:
_______________
_
Please
keep
your
receipt
with
the
owner's
guide.
Now
is
a
good
time
to
register
your
headphones.
You
can
do
this
easily
by
going
to
http://globai.Bose.com/register
The
warranty
information
provided
with
this
product
does
not
apply
in
Australia
and
New
Zealand.
See
www.Bose.com.au/warranty
or
www.Bose.co.nz/warranty
for
details.
iPad,
iPhone,
and
iPod,
are
trademarks
of
Apple
Inc.,
registered
in
the
U.S.
and
other
countries.
The
trademark
''iPhone"
is
used
with
a
license
from
Aiphone
K.K.
"Made
for
iPod,"
"Made
for
iPhone,"
and
"Made
for
iPad"
mean
that
an
electronic
accessory
has
been
designed
to
connect
specifically
to
iPod,
iPhone,
or
iPad,
respectively,
and
has
been
certified
by
the
developer
to
meet
Apple
performance
standards.
Apple
is
not
responsible
for
the
operation
of
this
device
or
its
compliance
with
safety
and
regulatory
standards.
Please
note
that
the
use
of
this
accessory
with
iPod,
iPhone,
or
iPad
may
affect
wireless
performance.
©2015
Bose
Corporation.
No
part
of
this
work
may
be
reproduced,
modified,
distributed,
or
otherwise
used
without
prior
written
permission.
B.
A.
D.
2
United
States .......................................................... 1-800-367-4008
Australia...................................................................... 1800
061
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Austria.......................................................................0800-2673 444
Belgium.............................................................................80092815
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For
additional
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