
Symptom Cause Remedy
No flow or
low flow
rate
Partially closed isolation valve. Open isolation valve.
Instantaneous water heater cycles on and
o as flow rate or pressure is too low.
Increase water flow rate or
pressure through system.
Head of water is below the
minimum distance required.
Refer to the specification for the
minimum distance required.
Are the water supply pressures balanced?
If pressures are unbalanced, a pressure
reducing valve should be used for
optimum performance.
Hot or cold water being drawn o else-
where causing pressure changes or instan-
taneous boiler temperature changes.
Do not use other water outlets when
using the shower.
Airlock or partial blockage in the
supply pipework.
Flush through pipework and filters to ensure
removal of debris and any airlocks.
Hot/Cold water supply has failed Check the hot and cold feeds. The shower
will not work if either fails.
Outlet
Water
Tempera-
ture too
Hot/Cold
Maximum Water Temperature
needs adjusting.
Refer to the Temperature Setting section to
set your desired maximum temperature.
Filter/pipe blockage Flush through pipework and filters to ensure
removal of debris and any airlocks.
Installation conditions outside
operating parameters.
Refer to the specification for the
minimum distance required.
Hot water temperature is less than 10°C
above the required blend temperature
Adjust hot water temperature or wait
for water to reheat if a stored water
system is used.
Instantaneous water not igniting because
the water flow rate is too low.
Increase water flow rate through the system.
Refer to the Maintenance section to clean/
check the cartridge and filters for any
damage. Contact your boiler manufacturer.
Instantaneous water not igniting because
the water pressure is too low.
Refer to the specification for system
requirements. Increase water pressure
through the system.
Contact your boiler manufacturer.
Only
hot/cold
water from
Shower
Valve
Inlet water supplies are reversed.
Check the water inlet connections are the
correct way around: Hot on the left, Cold on
the right when viewed from the front.
Rework pipework as necessary.
Filter/pipe blockage Flush through pipework and filters to ensure
removal of debris and any airlocks.
Water
dripping
from
shower
This is normal for a short time after
using the shower.
This is caused by residual water tension,
the build up of water in the shower.
If water continues to drip,
possibly due to the cartridge
Remove cartridge and clean, refer to
'Maintenance' section before starting
any maintenance.
Shower
does not
turn on
Closed isolation valve. Open isolation valve.
Mains water supply turned o. Turn on mains water supply.
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Troubleshooting