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8. Service Hotline
It is strictly prohibited for BROAD service
engineer to privately collect service
fee without permission, or sell other
manufacturers' products for profit.
Otherwise, the case will be filed as
suspected corruption or fraud for further
investigation
24 hrs Service Hotline:
400-883-9333
Can be purchased at BROAD shops or
through the service hotline
①Annual Service Agreement
It is recommended that the user
sign an annual service agreement
with BROAD (or a BROAD authorized
service provider), with the charge
be determined by the size, function,
number of units and service years of the
machine, plus the travel expenses of
service personnel. The annual service
agreement shall be in standard format
②Single service
• The user can contact BROAD for a single
service agreement to purchase spare
parts
• If the user decides to do maintenance
work by themselves and encounters a
major failure of the unit, the user can
ask for help from BROAD or a BROAD
designated service provider. The
maintenance fee will be determined
by the parts price and maintenance
hours, plus the travel expenses of service
personnel
6. Service Discipline
7. Paid Service
SERVICE POLICY
2. Warranty (only for service stipulated in ①)
3. Coarse filter and electrostatic
cleaner cleaning
4. Filters and UV light replacement
service
1. Service Classification
5. Service Standards
• 1-year warranty from the date of
purchase
• For problems caused by design,
manufacturing or factory transportation,
free repair or replacement shall be
provided. Repair work will be charged
for other causes
• Damages caused by natural disasters,
substandard power or human error will
not covered by the free warranty
• Free warranty does not include lter
cleaning and replacement
• Users can also sign a long-term warranty
agreement with BROAD
• BROAD Customer Center can provide
paid single or annual service
• See page 6 for self-maintenance
method
①Equipment maintenance and repair
②Coarse filter and electrostatic cleaner
cleaning
③Medium efficiency filter, HEPA filter and
UV light replacement
Item Standard
Regular
maintenance
and
accessory
replacement
Strictly abide by
the maintenance
requirements
Maintenance
Quality
Ensures the long-term
air quality of each unit
meets the standard
of Indoor Air Quality
Checklist
Note: for items marked with *, seek help from BROAD or a BROAD designated service
provider immediately
No.
Problem Cause Solution
1 The fan is
making noise
1. The fan bearing or rotor is
faulty
2. The wall surface is uneven
1. Examine and repair *
2. Fasten the blots or smooth the
wall surface *
2 There is no
air coming
out from the
machine
1. The door is not closed tightly
2. The fan is faulty
3. The power plug is loose
1. Shut the door again
2. Examine and repair *
3. Reconnect the power
3 The screen
interface is
garbled
There is electrostatic interference Open the door and shut it again
4 The
electrostatic
cleaner does
not absorb dust
1. The tungsten filament is broken
2. The electrode grid is bent
3. Power failure
Repair or replace the
electrostatic cleaner *
5 Bad dust
absorption
performance
The electrostatic cleaner or the
power connection is faulty
Contact BROAD for examination
and repair *
6 Poor
purification
efficiency
1. There is a possible air leakage
in the HEPA filter
2. The room positive pressure is
not high enough
1. Examine and reinstall the HEPA
filter
2. Make sure the rooms are in
positive pressure
7 The
electrostatic
cleaner does
not fit
The electrostatic cleaner is
installed backward
The arrow direction should be
inward
8 The cleaning
prompt
appears
repeatedly
The default "cleaning cycle" is
too short
Extend the "cleaning cycle" in
setting
9 There is a
cracking sound
1. The electrostatic cleaner is not
dried thoroughly
2. The electrostatic cleaner has
collected too much dust
1. Remove it and blow dry
2. Clean it
10 The fresh air
volume is
insufficient
1. Wrong frequency setting
2. The air inlet/outlet is blocked
3. The coarse filter has collected
too much dust
4.The medium efficiency filter
and HEPA filter has collected
too much dust
1. Reset
2. Clear the inlet/outlet
immediately
3. Clean or replace the coarse
filter immediately
4. Replace the HEPA filter with a
new one
TROUBLESHOOTING
