Broadview OfficeSuite Simplicity User manual

Adding the Cordless Desk Phone
to Your Simplicity System

2
Welcome to OceSuite Simplicity™
Your new OceSuite Simplicity™ all-inclusive communication system is ready to be put to use.
Thiscompletesystemincludesastate-of-the-artcordlessphonesystemwithdozensofadvanced
features, a toll free phone number and service, as well as unlimited calling within the United
States, Canada, Puerto Rico and the US Virgin Islands. It also includes online fax service so you
can send and receive faxes from virtually any internet connected device, even your smartphone.
You also have the ability to meet face-to-face via video conference or host a conference call with
OceSuite HD Meeting.
Simplyput,weprovideeverythingyouneedtostayintouchwithyouremployees,customersand
partners, no matter where you are or what device you use.
ONLINE FAX

3
Table of Contents
What Is In the Box..........................................................................4
Connecting Your Base Station and Phones ..................................................6
Setting Up Your System .................................................................. 10
Setting Up How Calls Come Into Your System.......................................... 10
Setting Up and Using System Features and Preferences................................ 15
OceSuite Simplicity™ User Guide ....................................................... 19
Getting to Know Your New Phone..................................................... 19
Setting Up and Getting Voicemail ................................................. 20
Your Caller ID ..................................................................... 22
Setting Up and Using Your Personal Memory Keys ................................. 22
Setting Up Phone Services ........................................................ 29

4
What Is In the Box
All of the below items are included in this purchase. If you are missing any items, please be
sure to contact us immediately at 1-800-705-4000.
Desk phone
Phone stand
Handset
Power cord for phone
Phone cord

5
Lindsay
checks her
voicemail
remotely
while on
sales trips...
Jen uses
her phone
primarily at
her desk...
What will
you use
Simplicity
for?
Jonathan
regularly
has
conference
calls...

6
Connecting Your Base Station and Phones
Installing the OceSuite Simplicity™ system is easy and should only take a few minutes. It is
important that you follow these steps in order. Instructional videos are also available by clicking
on the Help tab on the website or by visiting www.broadviewnet.com/support.
Step 1 - Set up the phone
Assemble the phone by connecting the phone cord to the handset and then to the back of the
phone.Install the stand.Connectthe poweradapterto the phone and plug itintoa wall outlet no
more than 150 feet from the base station.
Step 2 - Set the base station to the registration mode
On the base station, press and hold the Page Key on the side of the base for about seven
seconds until the LED blinks amber and blue. Release the Page Key. The base is now in
Registration Mode.
CAUTION
!If you press the Page Key and the phones begin to ring, then the base is not in
Registration Mode but rather is in Misplaced Phone Mode. Answer one of the phones
to silence it and repeat step 2 being sure to hold the Page Key until the LED blinks
amber and blue.

7
3
2
3
1
Setting Up Voicemail
To set up your voicemail, press the voicemail
key on your phone and follow the prompts.
The initial voicemail passcode is 1234.
Phone
Wall Outlet
Base Station
33
3
Phone
33
Base Station
Page Key
Base Station
Phone LED Light
2

8
Step 3 - Connecting the phone to the base station
a. If a phone is not connected with a base, it will display Unregistered on the home screen
when the phone is idle.
b. Press the OK button on the phone to get to the Select Base screen.
c. Use the up/down navigation keys on the phone to select BS1 (or BS2 if you are connecting
this phone to a second base station) and press the Select soft key.
d. The phone will display Registering while it attempts to connect to the base.
e. When successful, the phone will beep and display Registered.
f. On the home screen, the phone will display the phone¹s number, e.g. HS2. It may display
No Service briey until the phone has received settings from the base. When No Service
disappears it is ready for use.
g. Refer to the Quick Start Guide for information about how to use your new OceSuite®
phone.
If connecting fails, ensure that the base station is still in Registration Mode (with the LED
blinking amber and blue) and that the phone and base station are in close proximity. Repeat
step 3.

9
3
2
3
1
Setting Up Voicemail
To set up your voicemail, press the voicemail
key on your phone and follow the prompts.
The initial voicemail passcode is 1234.
Phone
Wall Outlet
Base Station
33
3
Phone
33
Base Station
Base Station
Phone LED Light

10
Setting Up Your System
Setting Up How Calls Come Into Your System
All incoming phone calls are sent to a specic phone number on the system. Calls can be sent
to individual phones, to a digital receptionist, or to a call group. The rst step is to make sure
your phones and phone numbers are setup properly.
Assigning Phones to Your Extensions
OceSuite Simplicity is so exible that any
phone can be assigned to any extension. To
assign or change phones and extensions, login
to the OceSuite Simplicity™ website at http://
simplicity.broadviewnet.com/. Click the Phone
System tab and choose Edit Phone System.
A single phone can be assigned an extension
(dedicated) or multiple phones can be assigned
to the same extension (shared). All phones
with the same extension will ring when the
extension is called. As long as a line is available,
even if a shared extension is in use, other
phones with the same extension can continue
to make and receive calls.