Broadview OfficeSuite User manual

BVN 10
Setting Up Your Cordless Phone
and Base Station for your
OceSuite® Phone

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Welcome to OceSuite® Phone
Your new 100 percent cloud-based system, OceSuite® Phone includes hundreds of advanced features and the
latest technology to keep you in touch with your customers and employees, no matter where you are or what
device you use.
TO:
FROM:
Online
Fax

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Table of Contents
What is in the Box ...................................................................................................4
Available Phones ....................................................................................................5
Connecting your Phone and Base Station ............................................................................6
Using the MyOceSuite™ Portal ................................................................................... 10
Using Your Phone.................................................................................................. 18
Troubleshooting and Getting Help................................................................................. 24

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What is in the Box
All of the items below are included in this box. If you are missing any items, please be sure to contact us
immediately at 1-888.623.VOIP (8647).
BATTERIES
BATTERY COVER
HANDSET CHARGING CRADLE POWER CORD FOR
CHARGING CRADLE
BASE STATION POWER CORD FOR
BASE STATION
ETHERNET CABLE
BELT CLIP

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CORDLESS PHONE
Put cordless phones anywhere you need
them and give your employees the freedom
to move around the oce.
CORDLESS DESK PHONE
Cordless desk phones feature an enhanced speakerphone and 12 additional one-click speed
dials that put your employees in control.
BASE STATION
Connect up to 12 phones within 150 feet
using two base stations.
Available Cordless Phones
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Connecting Your Phone and Base Station
Installing the OceSuite® Phone system is easy and should only take a few minutes. It is important that
you follow these steps in order. Instructional videos are also available by clicking on the Support tab on the
MyOceSuite™ portal or by visiting http://MyOceSuite.broadviewnet.com.
Use the included power adapter to connect
the base station to a wall outlet.
Use the included Ethernet cable (or equivalent) to
connect the base station to your Internet router or
to your local area network for Internet access.
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7Connecting Your Phone and Base Station
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2
1
Phone Charging
Cradle
Local Area Network or
Internet Router
Wall Outlet
Wall Outlet
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Base Station

8Connecting Your Phone and Base Station
SYSTEM UPDATES
From time to time, Broadview Networks will make updates to your system via software changes on our network. To ensure
your system is up-to-date with the most current release of software, momentarily disconnect power from the base station
(leave the Ethernet cable connected) and then reapply power. If new software is available, the base station will download it
from Broadview’s servers and install it on the base station and the phones. During the software upgrade process, the base
station LED will blink amber and then blink blue for several minutes. The display on the phones will read Provisioning and
then Rebooting System.
DO NOT REMOVE POWER DURING THE PROCESS. Wait until the LED on the base station glows steady amber for a few
minutes and the phone display has returned to normal before making any calls. You may repeat this process occasionally to
be sure your software is always up-to-date.
Momentarily disconnect power from the base station
(leave the Ethernet cable connected) and then reapply
power. The base station will automatically download
and install new software if a newer version is available. If
newer software is downloading the LED will ash blue.
This process takes 3 to 4 minutes and it is important
that you do NOT remove power again while software
is updated. Wait until the LED is steady amber (not
blinking) for two minutes before making calls.
Connect the other power adapter to the phone
charging cradle and then to a wall outlet no more
than 150 feet from the base station. Place the phone
into the cradle to charge. The initial, full charge may
take up to 15 hours.
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3Insert the included batteries into the phone and
slide the battery cover into place. Should you
need to replace the batteries, use only NiMH
rechargeable batteries. Optionally, attach the belt
clip to the phone.
Follow the instructions on the next few pages for
Setting Up Your Systems and Features through the
MyOceSuite™ portal.
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9Connecting Your Phone and Base Station
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2
1
Phone Charging
Cradle
Local Area Network or
Internet Router
Wall Outlet
Wall Outlet
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Cordless Handset
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Base Station
To make an external call, simply dial the phone number and press the phone key.
To make an internal call, just dial the extension of the phone you would like to call (103) and press the phone key.

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Sign in to your MyOceSuite™ account at
MyOcesuite.broadviewnet.com with your username
and password that you created when you rst logged
into your MyOceSuite™ account. If you forgot your
password, you may click Forgot your password to
reset it.
Once logged in, you are presented with the Dashboard
from which you manage the phone system and your
services. Across the top of the Dashboard is a series
of tabs with dierent functions and in the center of
the Dashboard are widgets from which you can make
changes to the system and services. Each widget has an
information icon describing its function. To customize
the presentation of the Dashboard, click on Customize
Dashboard to add, remove, or reorder the widgets
according to your preference.
SETTING UP HOW CALLS COME INTO
YOUR SYSTEM
All incoming phone calls are sent to a specic phone
number in the system. Calls can be sent to individual
phones, to an auto attendant, or to a call group. The
rst step is to make sure that your phones and phone
numbers are set up the way you wish.
Using the MyOceSuite™ portal
Using the MyOceSuite™ Portal
ASSIGNING PHONES TO YOUR EXTENSIONS
OceSuite® Phone is so exible that any phone can be
assigned to any extension. To assign or change phones
and extensions, go to the Cordless Phone widget within
the MyOceSuite™ portal and select a location from
the drop-down list at which you want to manage your
cordless phones. Then, press Change Conguration.
A single phone can be assigned an extension
(dedicated) or multiple phones can be assigned
to the same extension (shared). All phones with
the same extension will ring when the extension is