Broadview OfficeSuite User manual

For additional instructions, go to http://officesuite.broadviewnet.com/?tenant=/ log in, and click Help; or visit the fficeSuite Customer Information Center at
http://www.broadviewnet.com/ fficeSuiteSupport. If you still have questions, email us at [e-mail] or call 1.888.623 V IP (8647).
V4.1 © Broadview Networks. All rights reserved.
OfficeSuite
®
24-Key Phone Quick Reference Guide
Fixed Function Key Legend
Directory key - displays company
internal directory
Hold key - puts current call on
hold
Cancel key - cancels current action
Transfer and Conference
key - press once to start
transfer, twice to start
conference
Redial
key - displays list of recently
dialed calls. This key can also e
used to dial from a displayed list
Message key - Accesses
your voicemail
Make a call
1. Lift the Handset, or press a Line
Appearance memory key, or press the
function key.
2. Dial the num er from the keypad.
- or -
Press a speed dial memory key.
Place a call on Hold
While on a call press the function
key.
Retrieve a call from Hold
Press the flashing Line Appearance
memory key.
Make a call using Redial
1. Press the function key (or the
REDIAL softkey), then:
2. Choose the num er y scrolling
through the list with the Arrow keys.
3. Press the Dial softkey.
Transfer a call
While on a call:
1. Press the function key (or the
TRANS softkey).
2. Dial the num er.
3. Press the function key (or the
TRANSFER softkey) and hang up.
- or -
Announce the call, press the
function key (or the TRANSFER
softkey) and hang up.
Make a call using the Directory
1. Press the (DIR softkey)
2. Enter the first letter of the last name
using the keypad.
3. Use the Arrow keys to find the name.
4. Press the DIAL softkey.
Make a three way call
While on a call:
1. Press the function key twice (or
the C NF softkey once).
2. Dial the second num er.
3. Announce the call.
4. Press the function key once (or
the C NF softkey) to join the parties.
Mute a call
While on a call, press the function
key to toggle etween turning off and on
the microphone.
Retrieve a message
1. Press the function key.
2. Follow the voice instructions.
Additional Information on the operation of this phone is availa le in the Mitel IP Phone User Reference Guide or y selecting Help from the we administration interface.
OfficeSuite® Quick Reference Guide

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 Activating a phone
To activate a phone you need (1) an extension num er, (2) a phone, and (3) a PIN.
The administrator can provide you with an extension num er and default PIN.
1. Connect one end of an Ethernet ca le to your network LAN jack and the other to
the phone port marked y the sym ol on your 5224/5324 IP phone.
2. If your network is not configured with Power Over Ethernet, connect the phone
power pack to a power outlet.
3. If you also need to connect your computer to the LAN, connect an Ethernet ca le
from your computer's network port to the phone port marked PC.
4. Wait for the phone to display the following (this may take 30 seconds or more):
Logged Out
ACTIVATE
5. Press the ACTIVATE softkey. The display will show:
Extension:
QUIT
6. Enter your extension. If you have login/logout privileges, the display will show:
PIN:
ENTER : QUIT
7. Enter your PIN.
8. Press the ENTER softkey. The display will show:
Extension: xxx
REDIAL CALLS MENU
where xxx is the extension of your phone.
You have successfully activated the phone and are ready to make calls.
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 Logging in to the web administration interface
To log in to the we administration interface, follow these steps:
1. Open your we rowser (Internet Explorer 6.0 or higher or Mozilla Firefox 1.5.0.4
or higher).
2. Enter the URL for telephone users (provided y your administrator).
The Login screen appears.
3. Enter your extension and PIN (provided y your administrator).
Your personal Home Page will appear.
For assistance on performing any of the functions on this page, select Help or refer to
the Mitel IP Phone User Reference Guide.
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 Programming Memory Keys
To customize your phone features, follow these steps:
1. Log in to the we administration interface.
2. Select My Phone in the left-hand menu.
3. Select Mitel 5224 IP Phone or Mitel 5324 IP
Phone from the Phone Model drop-down list if
this is not already displayed. Note:
The phone that you are currently logged into
will e marked with an *.
4. Select the memory key that you want to program.
5. Enter the information in the fields displayed in the
Program Memory Details window.
6. Select Save to save your changes or Close
Window to cancel your changes.
7. Select the Print Key Labels utton.
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 Setting up your call coverage
Call coverage allows you to specify where calls you do
not answer should e directed. Call coverage options
include voice mail, an auto attendant, a co-worker’s
extension, or another phone num er such as your home
num er or cell phone.
To configure your call coverage, follow these steps:
1. Log in to the we administration interface.
2. Select My Settings in the left menu.
3. From the menu appearing in the main frame, select
View and edit call coverage options.
The main frame will display the call coverage
options.
4. Follow the on-screen instructions.
5. Select the Save utton to save your changes.
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 Recording your name
announcement
Callers hear your recorded name announcement as
confirmation when they use the auto attendant name
directory to contact you.
Note: The recorded announcement is for the auto
attendant. It is not your voice mail greeting.
To record, or re-record your name announcement, follow
these steps:
1. Log in to the we administration interface.
2. Select Personal Details in the left menu.
3. Select the Record utton on the Personal Details
page.
4. When a Record Prompt pop-up window is
displayed, follow the instructions.