Broadview OfficeSuite User manual

For additional instructions, go to http://officesuite.broadviewnet.com/?tenant=/ log in, and click Help; or visit the fficeSuite Customer Information Center at
http://www.broadviewnet.com/ fficeSuiteSupport. If you still have questions, email us at fficeSuiteSuppo[email protected] or call 1.888.623 V IP (8647).
V4.1 ©Broadview Networks. All rights reserved.
OfficeSuite
®
Executive LCD Phone Quick Reference Guide
Settings
key - allows the user to set
the contrast and bri htness of the
display
Hold
key - puts current call on
hold
Cancel
key - cancels current action
Transfer
and
Conference
key - pressin once starts
transfer, twice starts
conference
Redial
key - displays list of recently
dialed calls. This key can also be
used to dial from a displayed list
Message key - Accesses
your voicemail
Make a call
1. Lift the Handset, or press a Line
Appearance memory key, or press the
function key.
2. Dial the number from the keypad.
- or -
Press a speed dial memory key.
Place a call on Hold
While on a call press the function
key.
Retrieve a call from Hold
Press the flashin Line Appearance
memory key.
Make a call using Redial
1. Press the function key (or the
REDIAL softkey), then:
2. Choose the number by scrollin
throu h the list with the Arrow keys.
3. Press the DIAL softkey.
Transfer a call
While on a call:
1. Press the function key (or the
TRANS softkey).
2. Dial the number.
3. Press the function key (or the
TRANSFER softkey) and han up.
- or -
Announce the call, press the
function key (or the TRANSFER
softkey) and han up.
Make a call using the Directory
1. Press the MENU softkey
2. Press the DIR softkey.
3. Enter the first letter of the name usin
the keypad.
4. Use the Arrow keys to find the name.
5. Press the DIAL softkey.
Make a three way call
While on a call:
1. Press the function key twice (or
the C NF softkey once).
2. Dial the second number.
3. Announce the call.
4. Press the function key once (or
the C NF softkey) to join the parties.
Mute a call
While on a call, press the function
key to to le between turnin off and on
the microphone.
Retrieve
a message
Press the function key.
Follow the voice instructions.
Additional Information on the operation of this phone is available in the Mitel IP Phone User Reference Guide or by selectin Help from the web administration interface.
OfficeSuite
®
Quick Reference Guide

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
 Activating a phone
To activate a phone you need (1) an extension number, (2) a phone, and (3) a PIN.
The administrator can provide you with an extension number and default PIN.
1. Connect one end of an Ethernet cable to your network LAN jack and the other to
the phone port marked by the symbol on your 5340 IP phone.
2. If your network is not confi ured with Power Over Ethernet, connect the phone
power pack to a power outlet.
3. If you also need to connect your computer to the LAN, connect an Ethernet cable
from your computer's network port to the phone port marked PC.
4. Wait for the Information Area display to show "Lo ed Out".
5. Press the ACTIVATE softkey. The Information Area display will show:
Extension:
6. Enter your extension. If you have lo in/lo out privile es, the Information Area
display will show:
PIN:
7. Enter your PIN.
8. Press the ENTER softkey. The Information Area display will show:
Extension: xxx
where xxx is the extension of your phone. You have successfully activated the phone
and can now make calls.


 Logging in to the web administration interface
To lo in to the web administration interface, follow these steps:
1. Open your web browser (Internet Explorer 6.0 or hi her or Mozilla Firefox 1.5.0.4
or hi her).
2. Enter the URL for telephone users (provided by your administrator).
The Lo in screen appears.
3. Enter your extension and PIN (provided by your administrator).
Your personal Home Pa e will appear.
For assistance on performin any of the functions on this pa e, select Help or refer to
the Mitel IP Phone User Reference Guide.


 Programming Memory Keys
To customize your phone features, follow these steps:
1. Lo in to the web administration interface.
2. Select My Phone in the left-hand menu.
3. Select Mitel 5340 IP Phone from the Phone Model drop-
down list if this is not already displayed.
Note: The phone that you are currently lo ed into will be
marked with an *.
4. Select the pa e of the key you want to pro ram.
5. Select the memory key that you want to pro ram.
6. Enter the information in the fields displayed in the Program
Memory Details window.
7. Select Save to save your chan es or Close Window to
cancel your chan es.
8. The pro rammed memory key labels will be shown beside
the keys on the phone's Memory Key Label Display.


 Setting up your call coverage
Call covera e allows you to specify where calls you
do not answer should be directed. Call covera e
options include voice mail, an auto attendant, a co-
worker’s extension, or another phone number such
as your home number or cell phone.
To confi ure your call covera e, follow these steps:
1. Lo in to the web administration interface.
2. Select My Settings in the left menu.
3. From the menu appearin in the main frame,
select View and edit call coverage options.
The main frame will display the call covera e
options.
4. Follow the on-screen instructions.
5. Select the Save button to save your chan es.


 Recording your name
announcement
Callers hear your recorded name announcement as
confirmation when they use the auto attendant name
directory to contact you.
Note: The recorded announcement is for the auto
attendant. It is not your voice mail reetin .
To record, or re-record your name announcement,
follow these steps:
1. Lo in to the web administration interface.
2. Select Personal Details in the left menu.
3. Select the Record button on the Personal Details
pa e.
4. When a Record Prompt pop-up window is
displayed, follow the instructions.