Brother DCP-1510 User manual

 
ConfidentialConfidential
Brother Laser MFCBrother Laser MFC
SERVICE MANUALSERVICE MANUAL
DCP-
DCP- 1510/1511510/1511/1512/1511/1512/1514/1518/154/1518/151919
MFC-1810/1811/1813/1814/1815/1816/MFC-1810/1811/1813/1814/1815/1816/
1818/18191818/1819
Read this manual thoroughly before maintenance work.Read this manual thoroughly before maintenance work.
Keep this manual in a convenient place for quick and easy reference at all times.Keep this manual in a convenient place for quick and easy reference at all times.
April 2013April 2013
SM-FAX146SM-FAX146
8C5G*8C5G*
(12)(12)
DCP-DCP- 1600/1601600/1601/1602/1601/1602/1608/16198/1619
MFC-1900/1901/1905/1906/1908MFC-1900/1901/1905/1906/1908
DCP-DCP- 1610W/161610W/1612W/161512W/1615NW/1616NWNW/1616NW//
1617NW/1618W/1622W/1623W1617NW/1618W/1622W/1623W
MFC-1910W/1911W/1911NW/1912W/MFC-1910W/1911W/1911NW/1912W/
1915W/1916NW/1919NW1915W/1916NW/1919NW
Original models (with fan/ without fan):Original models (with fan/ without fan):
Models support smaller than A4/letter size:Models support smaller than A4/letter size:
Models support smaller than A4/letter size with LAN function:Models support smaller than A4/letter size with LAN function:

 
ConfidentialConfidential
The function comparative table below is for models described in this Service Manual.The function comparative table below is for models described in this Service Manual.
There are two types of models with a fan and without a fan.There are two types of models with a fan and without a fan.
A "F" framed in rectangular is affixed to the rating label on the model with a fan, can be used toA "F" framed in rectangular is affixed to the rating label on the model with a fan, can be used to
distinguish between models with a fan and those without.distinguish between models with a fan and those without.
The image at the bottom shows the label on the models with fans.The image at the bottom shows the label on the models with fans.
DDCCPP--11551100 DDCCPP--11551111 DDCCPP--11551122 DDCCPP--11551144
FFAANN WWiitthh//WWiitthhoouutt WWiitthh//WWiitthhoouutt WWiitthh//WWiitthhoouutt WWiitthh
LCDLCD 16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
WWiirreedd//WWiirreelleesss s LLAANN NN//AA NN//AA NN//AA NN//AA
SSccaannnneerr OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd
ADFADF N/AN/A N/AN/A N/AN/A N/AN/A
CapacityCapacity
(Paper tray)(Paper tray) 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss
SSppeeaakkeerr NN//AA NN//AA NN//AA NN//AA
NNuummeerriic c kkeey y ppaadd NN//AA NN//AA NN//AA NN//AA
FFAAXX NN//AA NN//AA NN//AA NN//AA
HHaannddsseett NN//AA NN//AA NN//AA NN//AA
Paper smaller thanPaper smaller than
A4/letter sizeA4/letter size NN//AA NN//AA NN//AA NN//AA
DDCCPP--11551188 DDCCPP--11551199
FFAANN WWiitthhoouutt WWiitthh
LCDLCD
10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
20 characters20 characters
x 2 lines (1byte)x 2 lines (1byte)
10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
20 characters20 characters
x 2 lines (1byte)x 2 lines (1byte)
WWiirreedd//WWiirreelleesss s LLAANN NN//AA NN//AA
SSccaannnneerr OOnnee--ssiiddeedd OOnnee--ssiiddeedd
ADFADF N/AN/A N/AN/A
CapacityCapacity
(Paper tray)(Paper tray) 11550 0 sshheeeettss 11550 0 sshheeeettss
SSppeeaakkeerr NN//AA NN//AA
NNuummeerriic c kkeey y ppaadd NN//AA NN//AA
FFAAXX NN//AA NN//AA
HHaannddsseett NN//AA NN//AA
Paper smaller thanPaper smaller than
A4/letter sizeA4/letter size NN//AA NN//AA
<Except for DCP-1510 for Taiwan, MFC-1815 for Taiwan><Except for DCP-1510 for Taiwan, MFC-1815 for Taiwan>
"F" should be framed in rectangular with fan"F" should be framed in rectangular with fan
specification specification to to be be in in printing printing A A ..
It should be printed by It should be printed by production dept.production dept.
<DCP-1510 for Taiwan, MFC-1815 for Taiwan><DCP-1510 for Taiwan, MFC-1815 for Taiwan>
"F" should be framed in rectangular with fan"F" should be framed in rectangular with fan
specification specification to to be be in in printing printing A A ..
It should be printed by It should be printed by production dept.production dept.

 
ConfidentialConfidential
DDCCPP--11660000 DDCCPP--11660011 DDCCPP--11660022 DDCCPP--11660088
FFAANN WWiitthh WWiitthh WWiitthh WWiitthh
LCDLCD 16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
WWiirreedd//WWiirreelleesss s LLAANN NN//AA NN//AA NN//AA NN//AA
SSccaannnneerr OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd
ADFADF N/AN/A N/AN/A N/AN/A N/AN/A
CapacityCapacity
(Paper tray)(Paper tray) 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss
SSppeeaakkeerr NN//AA NN//AA NN//AA NN//AA
NNuummeerriic c kkeey y ppaadd NN//AA NN//AA NN//AA NN//AA
FFAAXX NN//AA NN//AA NN//AA NN//AA
HHaannddsseett NN//AA NN//AA NN//AA NN//AA
Paper smaller thanPaper smaller than
A4/letter sizeA4/letter size        
DDCCPP--11661199 DDCCPP--11661100WW DDCCPP--11661122WW DCP-1615NWDCP-1615NW
FFAANN WWiitthh WWiitthh WWiitthh WWiitthh
LCDLCD 10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
WWiirreedd//WWiirreelleesss s LLAANN NN//AA WWiirreelleessss WWiirreelleessss WWiirreedd//WWiirreelleessss
SSccaannnneerr OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd
ADFADF   NN//AA NN//AA  
CapacityCapacity
(Paper tray)(Paper tray) 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss
SSppeeaakkeerr NN//AA NN//AA NN//AA NN//AA
NNuummeerriic c kkeey y ppaadd NN//AA NN//AA NN//AA NN//AA
FFAAXX NN//AA NN//AA NN//AA NN//AA
HHaannddsseett NN//AA NN//AA NN//AA NN//AA
Paper smaller thanPaper smaller than
A4/letter sizeA4/letter size        
DDCCPP--11661166NNWW DDCCPP--11661177NNWW DCP-1618WDCP-1618W DCP-1622WDCP-1622W
DCP-1623WDCP-1623W
FFAANN WWiitthh WWiitthh WWiitthh WWiitthh
LCDLCD 16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
16 characters16 characters
x 2 linesx 2 lines
WWiirreedd//WWiirreelleesss s LLAANN WWiirreedd//WWiirreelleessss WWiirreedd//WWiirreelleessss WWiirreelleessss WWiirreelleessss
SSccaannnneerr OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd
ADFADF     NN//AA NN//AA
CapacityCapacity
(Paper tray)(Paper tray) 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss
SSppeeaakkeerr NN//AA NN//AA NN//AA NN//AA
NNuummeerriic c kkeey y ppaadd NN//AA NN//AA NN//AA NN//AA
FFAAXX NN//AA NN//AA NN//AA NN//AA
HHaannddsseett NN//AA NN//AA NN//AA NN//AA
Paper smaller thanPaper smaller than
A4/letter sizeA4/letter size        

 
ConfidentialConfidential
There are two types of models with a fan and without a fan.There are two types of models with a fan and without a fan.
A "F" framed in rectangular is affixed to the rating label on the model with a fan, can be used toA "F" framed in rectangular is affixed to the rating label on the model with a fan, can be used to
distinguish between models with a fan and those without.distinguish between models with a fan and those without.
The image at the bottom shows the label on the models with fans.The image at the bottom shows the label on the models with fans.
MMFFCC--11881100 MMFFCC--11881111 MMFFCC--11881133 MMFFCC--11881144
FFAANN WWiitthh//WWiitthhoouutt WWiitthh//WWiitthhoouutt WWiitthhoouutt WWiitthh
LCDLCD 16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
20 characters20 characters
x 2 lines (1byte)x 2 lines (1byte)
16 characters16 characters
x 2 linesx 2 lines
WWiirreedd//WWiirreelleesss s LLAANN NN//AA NN//AA NN//AA NN//AA
SSccaannnneerr OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd
ADFADF        
CapacityCapacity
(Paper tray)(Paper tray) 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss
SpeakerSpeaker        
Numeric key padNumeric key pad        
FAXFAX        
HHaannddsseett NN//AA NN//AA NN//AA NN//AA
Paper smaller thanPaper smaller than
A4/letter sizeA4/letter size NN//AA NN//AA NN//AA NN//AA
MMFFCC--11881155 MMFFCC--11881166 MMFFCC--11881188 MMFFCC--11881199
FFAANN WWiitthh//WWiitthhoouutt WWiitthh WWiitthhoouutt WWiitthh
LCDLCD 16 characters16 characters
x 2 linesx 2 lines
10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
20 characters20 characters
x 2 lines (1byte)x 2 lines (1byte)
10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
20 characters20 characters
x 2 lines (1byte)x 2 lines (1byte)
10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
20 characters20 characters
x 2 lines (1byte)x 2 lines (1byte)
WWiirreedd//WWiirreelleesss s LLAANN NN//AA NN//AA NN//AA NN//AA
SSccaannnneerr OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd
ADFADF        
CapacityCapacity
(Paper tray)(Paper tray) 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss
SpeakerSpeaker        
Numeric key padNumeric key pad        
FAXFAX        
HandsetHandset   N/AN/A    
Paper smaller thanPaper smaller than
A4/letter sizeA4/letter size NN//AA NN//AA NN//AA NN//AA
<Except for DCP-1510 for Taiwan, MFC-1815 for Taiwan><Except for DCP-1510 for Taiwan, MFC-1815 for Taiwan>
"F" should be framed in "F" should be framed in rectangular with fanrectangular with fan
specification specification to to be be in in printing printing A A ..
It should be printed by It should be printed by production dept.production dept.
<DCP-1510 for Taiwan, MFC-1815 for Taiwan><DCP-1510 for Taiwan, MFC-1815 for Taiwan>
"F" should be framed in "F" should be framed in rectangular with fanrectangular with fan
specification specification to to be be in in printing printing A A ..
It should be printed by It should be printed by production dept.production dept.

 
ConfidentialConfidential
MMFFCC--11990000 MMFFCC--11990011 MMFFCC--11990055 MMFFCC--11990066
FFAANN WWiitthh WWiitthh WWiitthh WWiitthh
LCDLCD 16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
WWiirreedd//WWiirreelleesss s LLAANN NN//AA NN//AA NN//AA NN//AA
SSccaannnneerr OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd
ADFADF        
CapacityCapacity
(Paper tray)(Paper tray) 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss
SpeakerSpeaker        
Numeric key padNumeric key pad        
FAXFAX        
HHaannddsseett NN//AA NN//AA   N/AN/A
Paper smaller thanPaper smaller than
A4/letter sizeA4/letter size        
MMFFCC--11990088 MMFFCC--11991100WW MMFFCC--11991111WW MMFFCC--11991111NNWW
FFAANN WWiitthh WWiitthh WWiitthh WWiitthh
LCDLCD 10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
WWiirreedd//WWiirreelleesss s LLAANN NN//AA WWiirreelleessss WWiirreelleessss WWiirreedd//WWiirreelleessss
SSccaannnneerr OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd
ADFADF        
CapacityCapacity
(Paper tray)(Paper tray) 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss
SpeakerSpeaker        
Numeric key padNumeric key pad        
FAXFAX        
HandsetHandset   NN//AA NN//AA NN//AA
Paper smaller thanPaper smaller than
A4/letter sizeA4/letter size        
MMFFCC--11991122WWRR MMFFCC--11991155WW MMFFCC--11991166NNWW MMFFCC--11991199NNWW
FFAANN WWiitthh WWiitthh WWiitthh WWiitthh
LCDLCD 16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
16 characters16 characters
x 2 linesx 2 lines
10 characters10 characters
x 2 lines (2byte)x 2 lines (2byte)
WWiirreedd//WWiirreelleesss s LLAANN WWiirreelleessss WWiirreelleessss WWiirreedd//WWiirreelleessss WWiirreedd//WWiirreelleessss
SSccaannnneerr OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd OOnnee--ssiiddeedd
ADFADF        
CapacityCapacity
(Paper tray)(Paper tray) 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss 11550 0 sshheeeettss
SpeakerSpeaker        
Numeric key padNumeric key pad        
FAXFAX        
HHaannddsseett NN//AA      
Paper smaller thanPaper smaller than
A4/letter sizeA4/letter size        

 
ConfidentialConfidential
TRADEMARKSTRADEMARKS
BROTHER is either a trademark or a registered trademark of Brother Industries, Ltd.BROTHER is either a trademark or a registered trademark of Brother Industries, Ltd.
Microsoft, Windows, Windows Vista, Windows Server, Outlook, Internet EMicrosoft, Windows, Windows Vista, Windows Server, Outlook, Internet Explorer, SkyDrive andxplorer, SkyDrive and
Windows phone are either registered trademarks or trademarks of Microsoft Corporation in the UnitedWindows phone are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.States and/or other countries.
Apple, Macintosh, Safari, Mac OS, iPad, iPhone, iPod toApple, Macintosh, Safari, Mac OS, iPad, iPhone, iPod touch and OS X are trademarks of Apple Inc.,uch and OS X are trademarks of Apple Inc.,
registered in the United States and other counregistered in the United States and other countries.tries.
AirPrint is a trademark of Apple Inc.AirPrint is a trademark of Apple Inc.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used underIOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under
license.license.
Linux is the registered traLinux is the registered trademark of Linus Torvalds in the U.S. and other countries.demark of Linus Torvalds in the U.S. and other countries.
UNIX is a registered trademark of The Open Group in the United States and other countries.UNIX is a registered trademark of The Open Group in the United States and other countries.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Adobe, Illustrator, Adobe, Illustrator, PostScript and PostScript 3 are PostScript and PostScript 3 are either registered trademarks or trademarks either registered trademarks or trademarks of Adobeof Adobe
Systems Incorporated in the United States and/or other countries.Systems Incorporated in the United States and/or other countries.
Wi-Fi, Wi-Fi Alliance and Wi-Fi Protected Access are registered trademarks of Wi-Fi Alliance.Wi-Fi, Wi-Fi Alliance and Wi-Fi Protected Access are registered trademarks of Wi-Fi Alliance.
WPA, WPWPA, WPA2, Wi-Fi Protected Setup, A2, Wi-Fi Protected Setup, Wi-Fi Protected Setup logo and WWi-Fi Protected Setup logo and Wi-Fi Direct are trademarks of Wi-i-Fi Direct are trademarks of Wi-
Fi Alliance.Fi Alliance.
Flickr is a registered trademFlickr is a registered trademark of Yahoo! Inc.ark of Yahoo! Inc.
AOSS is a trademark of Buffalo Inc.AOSS is a trademark of Buffalo Inc.
Android, Google Cloud Print, Google Drive, Picasa Web Albums and Google Play are traAndroid, Google Cloud Print, Google Drive, Picasa Web Albums and Google Play are trademarks ofdemarks of
Google, Inc. Use of these trademarks are subject to Google Permissions.Google, Inc. Use of these trademarks are subject to Google Permissions.
Nuance and PaperPort are trademarks or registered trademarks of Nuance Communications, Inc. or itsNuance and PaperPort are trademarks or registered trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries.affiliates in the United States and/or other countries.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
EVERNOTE is a trademark of Evernote Corporation and used under a license.EVERNOTE is a trademark of Evernote Corporation and used under a license.
Each company whose software title is mentioned in this manual has a Software License AgreementEach company whose software title is mentioned in this manual has a Software License Agreement
specific to its proprietary programs.specific to its proprietary programs.
Any trade names and product names of companies appearing on Brother products, relatedAny trade names and product names of companies appearing on Brother products, related
documents and any other materials are all trademarks or registered trademarks of thosedocuments and any other materials are all trademarks or registered trademarks of those
respective companies.respective companies.
© Copyright Brother 2013© Copyright Brother 2013
All rights reserved.All rights reserved.
No part of this publication may be reproduced in any form or by any means without permission in writingNo part of this publication may be reproduced in any form or by any means without permission in writing
from the publisher.from the publisher.
All other product and company names mentioned in this manual are trademarks or registerAll other product and company names mentioned in this manual are trademarks or registereded
trademarks of their respective holders.trademarks of their respective holders.
Specifications are subject to change without notice.Specifications are subject to change without notice.
MMooddeell DDCCPP--1155**** MMFFCC--1188**** DDCCPP--1166**** MMFFCC--1199****
MMaacchhiinne e lliiffee 5500,,00000 0 ppaaggees s ((AA44//LLeetttteer r ssiizzee) ) oor r 5 5 yyeeaarrss
PaPart rt lilife fe (A(ADFDF) () (ononly ly ADADF mF mododelel)) Up Up to to 5050,0,000 00 papagegess
PaPart rt lilife fe (D(Dococumeument nt scscanannener ur uninit)t) Up Up to to 50,50,00000 p0 pagageses
PPaarrt t lliiffe e ((FFuusseer r uunniitt)) UUp p tto o 5500,,00000 0 ppaaggeess
PPaarrt t lliiffe e ((LLaasseer r uunniitt)) UUp p tto o 5500,,00000 0 ppaaggeess
MMaaxxiimmuum m mmoonntthhlly y vvoolluummee UUp p tto o 99,,00000 0 ppaaggeess UUp p tto o 1100,,00000 0 ppaaggeess
BaBack ck up up ClClocock (k (ononly ly MFMFC mC mododelel)) Up Up to to 2 h2 houoursrs

 
ii  Confidential Confidential
CONTENTS
CONTENTS
SAFETY INFORMATION........................................................................................... viSAFETY INFORMATION........................................................................................... vi
CHAPTER CHAPTER 1 1 TROUBLESHOOTITROUBLESHOOTINGNG
1. 1. INTRODUCTIONINTRODUCTION ........................................................................................................................................................................................ ............................................................ 1-11-1
1.1 1.1 Checks Checks before before Commencing Commencing Troubleshooting................................................Troubleshooting..................................................................... 1-1..................... 1-1
2.
2. OVERVIEW OVERVIEW ........................................................................................................................................................................................................ ............................................................ 1-31-3
2.1 2.1 Cross-section Cross-section Drawing..............................................................Drawing......................................................................................................... ........................................... 1-31-3
2.1.1 2.1.1 Printer Printer part.....part............................................................................................................................................................................................................... 1-3...... 1-3
2.1.2 2.1.2 ScanneScanner r part..........part..................................................................................................................................................................................................... 1-4..... 1-4
2.2 2.2 Paper Paper FeedinFeedingg .................................................................................................................................................................................................................................... ...... 1-51-5
2.2.1 2.2.1 Printer Printer part.....part............................................................................................................................................................................................................... 1-5...... 1-5
2.2.2 2.2.2 ScanneScanner r part..........part..................................................................................................................................................................................................... 1-6..... 1-6
2.3 2.3 OperatOperation of ion of Each PartEach Part .......................................................................................................................................................................................................... ...... 1-71-7
2.4 2.4 Block Block Diagram Diagram ........................................................................................................................................................................................ .................................................. 1-81-8
2.5 2.5 Main Main Components..............................................................Components................................................................................................................ .................................................. 1-91-9
3.
3. ERROR ERROR INDICATIONS...............................................................................INDICATIONS............................................................................................................... ................................ 1-101-10
3.1 3.1 Error Error Codes Codes .............................................................................................................................................................................................. ................................................ 1-101-10
3.2 3.2 Error Error Messages Messages ..................................................................................................................................................................................... ............................................. 1-181-18
3.3 3.3 Connection Connection Error..........................................................Error................................................................................................................ ...................................................... 1-201-20
4. TROUBLESHOOTING
4. TROUBLESHOOTING .............................................................................................................................................................................. ................................................ 1-231-23
4.1 4.1 Error Cause and RemedyError Cause and Remedy ............................................................................................................................................................................................... ..... 1-231-23
4.2 4.2 TroublTroubleshootieshooting for Paper Feeding Probng for Paper Feeding Problems............lems....................................................................................................................... ... 1-451-45
4.2.1 4.2.1 No pNo paper aper is is fed fed from from the the paper paper tray.....tray................................................................................................................................. 1-45.... 1-45
4.2.2 4.2.2 Paper Paper becombecomes es wrinklwrinkleded .................................................................................................................................................................... 1-45...... 1-45
4.2.3 4.2.3 Paper iPaper is curs curled .led ................................................................................................................................................................................................. 1-46...... 1-46
4.2.4 4.2.4 Paper Paper is jis jammed ammed ............................................................................................................................................................................................... ... 1-461-46
4.3 4.3 Image Image Defects..............................................................................Defects.................................................................................................................... ...................................... 1-471-47
4.4 4.4 Troubleshooting Troubleshooting According According to to Image Image Defect..........................................................Defect...................................................................... 1-48............ 1-48
4.4.1 4.4.1 Light....Light................................................................................................................................................................................................................................... ... 1-481-48
4.4.2 4.4.2 Faulty Faulty regisregistratiotrationn ........................................................................................................................................................................................... 1-48..... 1-48
4.4.3 4.4.3 Dark.........Dark............................................................................................................................................................................................................................ 1-49..... 1-49
4.4.4 4.4.4 Poor fPoor fixing ixing ................................................................................................................................................................................................................... ... 1-491-49
4.4.5 4.4.5 ComplCompletely etely blank.........blank................................................................................................................................................................................... 1-50...... 1-50
4.4.6 4.4.6 Image Image distodistortion........rtion........................................................................................................................................................................................... 1-50... 1-50
4.4.7 4.4.7 All All black............black................................................................................................................................................................................................................. . 1-511-51
4.4.8 4.4.8 Dirt Dirt on ton the bhe back ack of pof paperaper................................................................................................................................................................... 1-51....... 1-51
4.4.9 4.4.9 VerticVertical al streakstreakss...................................................................................................................................................................................................... 1-52.. 1-52

 
iiii  Confidential Confidential
4.4.104.4.10 Black Black vertivertical scal streaks treaks on a on a light light backgrobackgroundund ............................................................................................................. . 1-521-52
4.4.114.4.11 Black Black horizohorizontal ntal stripestripess ....................................................................................................................................................................... 1-53....... 1-53
4.4.124.4.12 White White vertivertical stcal streaksreaks ................................................................................................................................................................................ .... 1-531-53
4.4.134.4.13 White White horizhorizontal sontal streaktreakss ..................................................................................................................................................................... 1-54....... 1-54
4.4.144.4.14 Faint Faint printprint ...................................................................................................................................................................................................................... .. 1-541-54
4.4.154.4.15 White spots.....White spots.............................................................................................................................................................................................................. . 1-551-55
4.4.164.4.16 Black spoBlack spotsts ............................................................................................................................................................................................................... ..... 1-551-55
4.4.174.4.17 Black band........Black band............................................................................................................................................................................................................. . 1-561-56
4.4.184.4.18 DownwDownward ard fogginfogging of g of solid solid colorcolor ........................................................................................................................................... 1-56....... 1-56
4.4.194.4.19 HorizoHorizontal lines........ntal lines.......................................................................................................................................................................................... ...... 1-561-56
4.4.204.4.20 Ghost........Ghost............................................................................................................................................................................................................................ .. 1-571-57
4.4.214.4.21 FogginFoggingg ........................................................................................................................................................................................................................... ... 1-571-57
4.54.5 TroublTroubleshootieshooting fong for Softr Software ware ProblemProblemss ...................................................................................................................................................... .. 1-581-58
4.5.14.5.1 Cannot Cannot print print data..........data....................................................................................................................................................................................... 1-5. 1-588
4.64.6 TroublTroubleshootieshooting for Cng for Control ontrol Panel PrPanel Problems.....oblems................................................................................................................................... .. 1-591-59
4.6.14.6.1 NothiNothing ng is is displdisplayed ayed on on the the LCDLCD ........................................................................................................................................... 1-59....... 1-59
4.6.24.6.2 ControControl l panel panel is is inoperinoperable.....able.......................................................................................................................................................... 1-59..... 1-59
4.74.7 TroublTroubleshootieshooting fong for Tor Toner ner and and Drum Drum ProbleProblemsms .............................................................................................................................. .. 1-601-60
4.4.7.7.11 ReReplplacaced ed ththe te tononer er cacartrtridridge ge wiwith th a na new ew ononee
but still but still seeing error seeing error message prompting message prompting toner cartridge toner cartridge replacement.replacement. .............. .............. 1-601-60
4.74.7.2.2 TonToner cartrier cartridge cannodge cannot t be detectbe detecteded ....................................................................................................................................... . 1-61-600
4.7.34.7.3 FaileFailed d to to detect detect toner toner cartricartridge......dge.............................................................................................................................................. 1-60.... 1-60
4.7.44.7.4 Drum Drum errorerror............................................................................................................................................................................................................... ....... 1-611-61
4.74.7.5.5 DruDrum m uniunit t cancannot be not be detdetectected.ed. .................................................................................................................................................... .... 1-61-611
4.4.7.7.66 ReReplplacace dre drum uum uninit (rt (repeplalaceced thd the dre drum uum uninit wit with a nth a new oew onene
but still but still seeing LED disseeing LED display prompting toner play prompting toner cartridge replacement)cartridge replacement) .................. .................. 1-611-61
4.84.8 TroublTroubleshootieshooting for Fng for Fuser Uuser Unit Probnit Problems............lems...................................................................................................................................... .. 1-621-62
4.8.14.8.1 Fuser Fuser unit unit failufailure........re......................................................................................................................................................................................... 1-6... 1-622
4.94.9 TroublTroubleshootieshooting for ng for Laser Laser Unit Unit ProblemProblemss ................................................................................................................................................... . 1-621-62
4.9.14.9.1 Laser Laser unit unit failufailure.............re................................................................................................................................................................................... 1.... 1-62-62
4.104.10 TroublTroubleshootieshooting for ng for DocumDocument Paper Feeding Problems...ent Paper Feeding Problems........................................................................................... ...... 1-631-63
4.10.14.10.1 No dNo documenocument is t is fedfed ......................................................................................................................................................................................... . 1-631-63
4.10.24.10.2 MultipMultiple dle documenocuments arts are fede fed ................................................................................................................................................................ .. 1-631-63
4.10.34.10.3 DocumDocument becent becomes jaomes jammed......mmed................................................................................................................................................. 1-63....... 1-63
4.10.44.10.4 DocumDocument ent becomebecomes ws wrinklerinkledd ........................................................................................................................................................ 1-64.... 1-64
4.10.54.10.5 DocumDocument sient size is ze is not denot detected tected correccorrectly.......tly.................................................................................................................... . 1-641-64
4.114.11 TroublTroubleshootieshooting for ng for ScanneScanned Image d Image DefecDefectsts ................................................................................................................................. ....... 1-651-65
4.11.14.11.1 DefecDefect examples....t examples......................................................................................................................................................................................... ....... 1-651-65
4.11.24.11.2 TroublTroubleshooteshooting ing accordaccording ing to to image image defectdefect .............................................................................................................. 1-65.. 1-65
4.124.12 TroubleTroubleshootinshooting g for FAX/Phone for FAX/Phone ProblemProblemss ........................................................................................................................................... ..... 1-691-69
4.12.14.12.1 Fax cannFax cannot be senot be sentt........................................................................................................................................................................................... . 1-691-69
4.12.24.12.2 Fax caFax cannot bnnot be recee receivedived............................................................................................................................................................................. . 1-691-69
4.12.34.12.3 RingtRingtone one does does not not soundsound .................................................................................................................................................................... 1-70.... 1-70
4.12.44.12.4 TelephTelephone one communcommunicatiication on is is unavaiunavailablelable .................................................................................................................. 1-70.... 1-70
4.12.54.12.5 CommuCommunicatinication on error error occursoccurs ........................................................................................................................................................ 1-70...... 1-70
4.134.13 TroublTroubleshootieshooting ng for for Other Other ProbleProblems.....ms............................................................................................................................................................. .. 1-711-71
4.13.14.13.1 MachinMachine doe does es not not turn turn ONON ................................................................................................................................................................. 1-71... 1-71

 
iiiiii  Confidential Confidential
4.13.2 4.13.2 Main Main motor motor failure................failure................................................................................................ ................................................................................ 1-711-71
4.13.3 4.13.3 UnusuUnusual noise is coal noise is coming from thming from the machine machine.........e.................................................................................................. ....... 1-711-71
4.13.4 4.13.4 Memory Memory failure..............................failure...................................................................................................................................................................... ...... 1-711-71
4.13.5 4.13.5 Print failurePrint failure ................................................................................................................................................................................................................... . 1-721-72
4.13.6 4.13.6 Fan not rotateFan not rotate ........................................................................................................................................................................................................... . 1-721-72
CHAPTER
CHAPTER 2 2 DISASSEMBLY/REASSDISASSEMBLY/REASSEMBLYEMBLY
1. 1. PACKINGPACKING ........................................................................................................................................................................................................... ............................................................... 2-12-1
2. 2. TIGHTENING TIGHTENING TORQUE TORQUE LISTSLISTS ................................................................................................................................................................... 2-2..................................... 2-2
3. 3. LUBRICATIONLUBRICATION ........................................................................................................................................................................................... ............................................................... 2-32-3
4. 4. OVERVIEW OVERVIEW OF OF GEARS......................................GEARS............................................................................................................... 2-3......................................................................... 2-3
5. 5. HARNESS HARNESS ROUTING..........................................ROUTING................................................................................................................... 2-5......................................................................... 2-5
6. 6. DISASSEMBLY DISASSEMBLY FLOW FLOW CHART.......................................CHART................................................................................................. 2-14.......................................................... 2-14
7. 7. DISASSEMBLY DISASSEMBLY PROCEDURE...........PROCEDURE................................................................................................................................................................ ......................... 2-152-15
7.1 7.1 PreparationPreparation .......................................................................................................................................................................................... ...................................................... 2-152-15
7.2 7.2 Side coveSide cover R / Fan (only for moder R / Fan (only for models with fanls with fan)...........)........................................................................................................................... .. 2-162-16
7.3 7.3 ADF ADF unit unit (only (only for for models models with with ADF ADF unit)...........................................unit)........................................................................... 2-18................................ 2-18
7.3.1 7.3.1 Hinge...........Hinge..................................................................................................................................................................................................................... 2-19...... 2-19
7.3.2 7.3.2 DocumDocument ent stoppestopperr ............................................................................................................................................................................................ 2-19.. 2-19
7.3.3 7.3.3 ADF coADF cover .ver ................................................................................................................................................................................................................... .. 2-202-20
7.3.4 7.3.4 HandlHandle e covercover .......................................................................................................................................................................................................... 2-20.... 2-20
7.3.5 7.3.5 DocumDocument ent cover cover supposupportrt ................................................................................................................................................................... 2-21....... 2-21
7.3.6 7.3.6 DocumDocument ent covercover ................................................................................................................................................................................................ 2-21.... 2-21
7.3.7 7.3.7 DocumeDocument nt separaseparate te roller roller holder holder ASSY ASSY ........................................................................................................................ 2-23.... 2-23
7.4 7.4 DocumeDocument scannnt scanner unit / Doer unit / Document cocument cover (onlver (only for modey for models withols without ADF uniut ADF unit) ...t) ........................ ....... 2-242-24
7.4.1 7.4.1 CIS CIS unit unit / C/ CIS IS flat flat cablecable ............................................................................................................................................................................. . 2-252-25
7.5 7.5 Panel Panel unit.................unit..................................................................................................................................................................................................... ................................ 2-282-28
7.6 7.6 Low voltaLow voltage power supplge power supply PCB unity PCB unit .................................................................................................................................................................. .. 2-292-29
7.7 7.7 High High voltage voltage power power supply supply PCB PCB ASSY........................ASSY.............................................................................. 2-31...................................................... 2-31
7.8 7.8 Modem PCModem PCB ASSY (onlB ASSY (only for moy for models widels with modeth modem PCB)m PCB) ............................................................................................... ....... 2-322-32
7.9 7.9 Wireless Wireless LAN LAN PCB PCB (only (only for for models models with with wireless wireless LAN) LAN) ................................................................................................... 2-33... 2-33
7.10 7.10 Main Main PCB PCB ASSYASSY ............................................................................................................................................................................................................ 2-34.................... 2-34
7.11 7.11 Top Top cover cover ASSYASSY ........................................................................................................................................................................................................ 2-37........................ 2-37
7.12 7.12 Side Side cover cover L.............L........................................................................................................................................................................................ 2-38......................................... 2-38
7.13 7.13 Handset holder Handset holder (only for (only for models with models with handset) handset) ............................................................................................................ ...................... 2-392-39
7.14 7.14 Fuser Fuser unit.................unit..................................................................................................................................................................................................... 2-40................................ 2-40
7.15 7.15 Back Back covercover ............................................................................................................................................................................................ 2-41...................................................... 2-41
7.16 7.16 Tray Tray cover cover ASSYASSY ............................................................................................................................................................................................................... 2-42............... 2-42
7.17 7.17 Front Front cover.........................................................................cover......................................................................................................................... 2-43................................................ 2-43
7.18 7.18 Laser Laser unitunit............................................................................................................................................................................................ 2-44.......................................................... 2-44
7.19 7.19 Motor Motor encoder encoder PCB PCB ASSY................................................................ASSY................................................................................................. 2-46................................. 2-46

 
iviv  Confidential Confidential
7.207.20 Eject Eject sensosensor r PCB PCB ASSYASSY................................................................................................................................................................................................... ..... 2-472-47
7.217.21 Paper feed/papPaper feed/paper printing positier printing position sensor PCB on sensor PCB ASSYASSY.......................................................................................................... .. 2-482-48
7.227.22 New New toner toner sensor PCB sensor PCB ASSY.....ASSY.............................................................................................................................................................................. ..... 2-492-49
CHAPTER 3
CHAPTER 3 ADJUSTING AADJUSTING AND UPDATING ND UPDATING SETTINGSSETTINGS
AS REQUIRED AFTER PARTS REPLACEMENTAS REQUIRED AFTER PARTS REPLACEMENT
1.1. IF YOU REPLACE THIF YOU REPLACE THE MAIN PCB ASSYE MAIN PCB ASSY................................................................................................................................................................ .... 3-13-1
1.11.1 SettinSetting by Cg by Country ountry (funct(function cion code: 7ode: 74)4) ............................................................................................................................................................... . 3-23-2
1.21.2 InstaInstalling Main Firmware.....lling Main Firmware................................................................................................................................................................................................... .... 3-23-2
1.2.11.2.1 CheckChecking ing firmwafirmware re versiversionon ................................................................................................................................................................... ..... 3-23-2
1.2.21.2.2 InstalInstalling ling main main firmwfirmware......are......................................................................................................................................................................... 3-2... 3-2
1.31.3 InitiaInitializing lizing the EEPthe EEPROM of ROM of the Mathe Main PCB Ain PCB ASSY (funSSY (function ction code: 0code: 01)........1)..................................................... 3-3....... 3-3
1.41.4 InstalInstalling ling LanguagLanguage Fie Firmware rmware (excep(except fot for Chr Chinese inese model)model) ............................................................................................... ... 3-33-3
1.51.5 Setting Setting Serial Serial Number Number and Entand Entering ering AdjustAdjusted Valued Value of Lae of Laser User Unit....nit....................................................................... . 3-43-4
1.61.6 AcquiriAcquiring White Lng White Level Datevel Data (functa (function codeion code: 55)......: 55)............................................................................................................................... . 3-73-7
1.71.7 Setting Setting LanguaLanguage (fuge (function nction code: code: 52) (o52) (only nly for CEE for CEE modelmodel)) ....................................................................................... 3-7....... 3-7
1.81.8 CheckChecking Printining Printing and Scanning...g and Scanning............................................................................................................................................................................... .. 3-73-7
2.
2. IF YOU REPLACE THE LASER UNIT..........IF YOU REPLACE THE LASER UNIT.................................................................................................................................................................. ...... 3-83-8
2.12.1 EnterinEntering Adjustg Adjusted Value of Led Value of Laser Uniaser Unit...........t.................................................................................................................................................. ..... 3-93-9
3.
3. IF YOU REIF YOU REPLACE TPLACE THE DOCUHE DOCUMENT SMENT SCANNCANNER UNIT OR CER UNIT OR CIS UNIT......IS UNIT................................................................ .... 3-123-12
3.13.1 CheckiChecking Maing Main Firmn Firmware Veware Version rsion (DCP-15(DCP-1518 onl18 only)y) ................................................................................................................ .... 3-123-12
3.23.2 AcquiriAcquiring White Lng White Level Datevel Data (functa (function codeion code: 55)......: 55)..................................................................................................................... ....... 3-123-12
4.
4. IF YOU REPIF YOU REPLACE TLACE THE LOW VOHE LOW VOLTAGLTAGE POWER SE POWER SUPPLUPPLY PCB UNIT.....Y PCB UNIT.............................................................. . 3-133-13
4.14.1 Resetting Irregular Power Supply Detection Counter of Low Voltage Power Supply PCBResetting Irregular Power Supply Detection Counter of Low Voltage Power Supply PCB ....... . 3-133-13
5.
5. IF YOU REPLACE THE PANEL UNIT..........IF YOU REPLACE THE PANEL UNIT................................................................................................................................................................ .... 3-143-14
5.15.1 CheckiChecking LCD ng LCD OperatOperation (funion (function cction code: 12ode: 12)) ................................................................................................................................... ..... 3-143-14
5.25.2 CheckChecking Cing Control ontrol Panel Panel OperatOperation (ion (functifunction coon code: 1de: 13)3) .................................................................................................... 3-14...... 3-14
CHAPTER
CHAPTER 4 4 SERVICE SERVICE FUNCTIONSFUNCTIONS
1.1. MAINMAINTENATENANCE NCE MODEMODE.............................................................................................................................................................................................................................. .. 4-14-1
1.11.1 How tHow to Enter o Enter MainteMaintenance nance ModeMode .............................................................................................................................................................................. .. 4-14-1
1.1.1.1.11 MethMethod of enod of enteritering endng end-us-user accer accessessiblible maine maintentenancance mode....e mode........................................................... . 4-14-1
1.1.1.1.22 MethMethod of od of enteenterinring maig maintenntenancance moe mode fode for serr servicvice pere personsonnelnel ........................................................ .... 4-24-2
1.21.2 List of MaList of Maintenaintenance Modnce Mode Functioe Functionsns................................................................................................................................................................... ... 4-34-3
1.31.3 DetailDetails of Maintens of Maintenance Mode Fuance Mode Functionnctions......s................................................................................................................................................ ...... 4-44-4
1.31.3.1.1 IniInitiatializlize EEPROe EEPROM paramM parametereters (funcs (functiotion code: 01n code: 01, 91)......, 91)......................................................................... ... 4-44-4
1.31.3.2.2 PriPrint wnt whithite lee level vel / bl/ black ack levlevel del data fata for dor docuocumenment sct scannanning ing comcompenpensatsationion
(function (function code: code: 05)...............................05)................................................................................................. .................................................................. 4-54-5
1.3.1.3.33 Move CMove CIS unit to trIS unit to transansportportatiation poson positiition (funon (functiction codon code: 06)..e: 06).............................................................. .. 4-84-8
1.3.1.3.44 ADF perfADF performormancance test (fune test (functiction codeon code: 08): 08) ....................................................................................................................... . 4-84-8
1.3.1.3.55 MonMonochochromrome imae image quge qualiality tety test past pattettern (furn (functnction cion codeode: 09): 09) ............................................................... ... 4-94-9