Brother DCP-19010CN User manual

USER’S GUIDE
DCP-9010CN
Version 0
UK/IRE

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Please complete the following information for future
reference:
Model Number: DCP-9010CN
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
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should you lose your receipt; and
may support an insurance claim by you in the event of product loss
covered by insurance.
© 2009 Brother Industries, Ltd.

i
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.

ii
Table of Contents
Section I General
1 General information 2
Using the documentation .......................................................................................2
Symbols and conventions used in the documentation ....................................2
Accessing the Software User’s Guide and Network User’s Guide ........................3
Viewing documentation ...................................................................................3
Accessing Brother Support (For Windows®) .........................................................5
Control panel overview ..........................................................................................6
Data LED indications .......................................................................................8
2 Loading paper and documents 9
Loading paper and print media ..............................................................................9
Loading paper in the standard paper tray........................................................9
Loading paper in the manual feed slot ..........................................................11
Unprintable area ............................................................................................15
Acceptable paper and other print media..............................................................16
Recommended paper and print media ..........................................................16
Type and size of paper ..................................................................................16
Handling and using special paper .................................................................18
Loading documents .............................................................................................21
Using the automatic document feeder (ADF) ................................................21
Using the scanner glass ................................................................................22
3 General Setup 23
Paper settings......................................................................................................23
Paper Type ....................................................................................................23
Paper Size .....................................................................................................23
Volume settings ...................................................................................................23
Beeper volume ..............................................................................................23
Ecology features ..................................................................................................24
Toner Save ....................................................................................................24
Sleep Time ....................................................................................................24
LCD Contrast .......................................................................................................24

iii
Section II Copy
4 Making copies 26
How to copy .........................................................................................................26
Copy mode ....................................................................................................26
Making a single copy ..................................................................................... 26
Making multiple copies .................................................................................. 26
Stop copying..................................................................................................26
Copy options (temporary settings).......................................................................27
Enlarging or reducing the image copied........................................................27
Using the Options key ................................................................................... 28
Improving copy quality...................................................................................29
Sorting copies using the ADF ........................................................................29
Adjusting Contrast, Colour and Brightness....................................................30
Making N in 1 copies (page layout) ...............................................................31
Out of memory message ..................................................................................... 32
Section III Software
5 Software and Network features 34
How to read the HTML User’s Guide................................................................... 34
Windows®...................................................................................................... 34
Macintosh ...................................................................................................... 34
Section IV Appendixes
A Safety and legal 36
Choosing a location .............................................................................................36
To use the machine safely................................................................................... 37
Important safety instructions.......................................................................... 37
Libtiff Copyright and License ...............................................................................39
Trademarks.......................................................................................................... 40
B Options 41
Memory board......................................................................................................41
Installing extra memory .................................................................................41

iv
C Troubleshooting and routine maintenance 43
Troubleshooting ...................................................................................................43
If you are having difficulty with your machine ................................................43
Improving the print quality .............................................................................48
Error and maintenance messages.......................................................................55
Document jams..............................................................................................60
Paper jams ....................................................................................................61
Routine maintenance...........................................................................................66
Cleaning the outside of the machine .............................................................66
Cleaning the scanner glass ...........................................................................67
Cleaning the LED heads................................................................................68
Cleaning the corona wires .............................................................................69
Cleaning the drum unit ..................................................................................70
Cleaning the paper pick-up rollers ................................................................. 75
Calibration .....................................................................................................75
Auto Registration ...........................................................................................76
Manual Registration.......................................................................................76
Replacing the consumable items.........................................................................77
Replacing a Toner cartridge ..........................................................................79
Drum units .....................................................................................................84
Replacing the belt unit ...................................................................................89
Replacing the waste toner box ......................................................................93
Replacing periodic maintenance parts.................................................................98
Machine Information ............................................................................................98
Checking the Serial Number..........................................................................98
Checking the Page Counters.........................................................................98
User Settings List ..........................................................................................98
Network Configuration List ............................................................................99
Checking the remaining life of parts ..............................................................99
Reset functions..............................................................................................99
How to reset the machine ............................................................................100
Packing and shipping the machine....................................................................100
D Menu and features 105
On-screen programming....................................................................................105
Menu table...................................................................................................105
Memory storage...........................................................................................105
Menu keys .........................................................................................................105
How to access the menu mode ...................................................................106
Menu table .........................................................................................................107
Entering text.......................................................................................................112

v
E Specifications 113
General..............................................................................................................113
Print media......................................................................................................... 115
Copy .................................................................................................................. 116
Scan ..................................................................................................................117
Print ................................................................................................................... 118
Interfaces ...........................................................................................................119
Computer requirements ..................................................................................... 120
Consumable items.............................................................................................121
Ethernet wired network......................................................................................122
F Glossary 124
GIndex 125

vi

Section I
General I
General information 2
Loading paper and documents 9
General Setup 23

2
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold style identifies keys on the
machine control panel or
computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
WARNING
Warnings tell you what to do to prevent
possible personal injury.
CAUTION
Cautions specify procedures you must
follow or avoid to prevent possible minor
injuries.
IMPORTANT
IMPORTANT describes procedures you
must follow or avoid to prevent possible
machine problems or damage to other
objects.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.

General information
3
1
Accessing the
Software User’s Guide
and Network User’s
Guide 1
This User’s Guide does not contain all the
information about the machine such as how
to use the advanced features of Printer,
Scanner, and Network. When you are ready
to learn detailed information about these
operations, read the Software User’s Guide
and Network User’s Guide.
Viewing documentation 1
Viewing documentation (Windows®)1
To view the documentation, from the Start
menu, point to Brother, DCP-XXXX (where
XXXX is your model name) from the program
group, and then click User’s Guides in
HTML format.
If you have not installed the software, you can
find the documentation by following the
instructions below:
aTurn on your PC.
Insert the Brother CD-ROM labelled
Windows®into your CD-ROM drive.
bIf the language selection screen
appears, click your language.
cIf the model name screen appears, click
your model name. The CD-ROM main
menu will appear.
If this window does not appear, use
Windows®Explorer to find and run the
start.exe program from the root directory
of the Brother CD-ROM.
dClick Documentation.
eClick the documentation you want to
read:
HTML documents (3 manuals):
User’s Guide for stand-alone
operations, Software User’s Guide
and Network User’s Guide in HTML
format.
This format is recommended for
viewing on your computer.
PDF documents (4 manuals):
User’s Guide for stand-alone
operations, Software User’s Guide,
Network User’s Guide and Quick
Setup Guide.
This format is recommended for
printing the manuals. Click to go to
the Brother Solutions Center, where
you can view or download the PDF
documents. (Internet access and
PDF Reader software are required.)

Chapter 1
4
How to find scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide: 1
Scanning a document using the TWAIN
driver in Chapter 2
Scanning a document using the WIA
driver (Windows®XP/Windows Vista®) in
Chapter 2
Using ControlCenter3 in Chapter 3
Network Scanning in Chapter 12
ScanSoft™ PaperPort™ 11SE with
OCR How-to-Guides: 1
The complete ScanSoft™
PaperPort™ 11SE with OCR
How-to-Guides can be viewed from the
Help selection in the ScanSoft™
PaperPort™ 11SE application.
How to find Network setup
instructions 1
Your machine can be connected to a wired
network. You can find basic setup
instructions in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide.
Viewing documentation (Macintosh) 1
aTurn on your Macintosh.
Insert the Brother CD-ROM labelled
Macintosh into your CD-ROM drive.
bThe following window will appear.
cDouble-click the Documentation icon.
dDouble-click your language folder.
eDouble-click top.html to view the
User’s Guide, Software User’s Guide
and Network User’s Guide in HTML
format.
fClick the documentation you want to
read.
User’s Guide
Software User’s Guide
Network User’s Guide
Note
The documents are also available in PDF
format (4 manuals): User’s Guide for
stand-alone operations, Software User’s
Guide, Network User’s Guide and
Quick Setup Guide. The PDF format is
recommended for printing the manuals.
Double-click Brother Solutions Center
icon to go to the Brother Solutions Center,
where you can view or download the PDF
documents. (Internet access and PDF
Reader software are required.)

General information
5
1
How to find scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide: 1
Scanning in Chapter 8
Using ControlCenter2 in Chapter 9
Network Scanning in Chapter 12
Presto! PageManager User’s Guide: 1
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup
instructions 1
Your machine can be connected to a wired
network. You can find basic setup
instructions in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide.
Accessing Brother
Support
(For Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) and on the Brother CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click
Brother Home Page.

For the latest news and product support
information (http://solutions.brother.com/),
click
Brother Solutions Center .
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.
To return to the main page, click Back or
if you have finished, click Exit.

Chapter 1
6
Control panel overview 1
1 Copy and Print keys:
Copy keys:
Options
You can quickly and easily choose temporary
settings for copying.
Enlarge/Reduce
Reduces or enlarges copies.
Quality
Lets you change the quality for the next copy.
Print keys:
Secure
You can print data saved in the memory when
you enter your four-digit password. (For details
about using the Secure key, see the Software
User’s Guide on the CD-ROM.)
Job Cancel
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
LCD shows Job Cancel (All).
2 Data LED
The LED will flash depending on the machine
status.
3 Error LED
Blinks in orange when the LCD displays an
error or an important status message.
4LCD
Displays messages to help you set up and use
your machine.
1234
910
Stack Copies:01
100% Auto
nnonn

General information
7
1
5 Clear/Back
Deletes entered data or lets you cancel the
current setting.
OK
Lets you store your settings in the machine.
Selection keys:
dor c
Press to scroll backwards or forwards through
menu selections.
aor b
Press to scroll through the menus and options.
6 Numeric keys
Use these keys to enter text.
7Stop/Exit
Stops an operation or exits from a menu.
8Start:
Colour
Lets you start making copies in full colour.
Mono
Lets you start making copies in black and
white.
9 Scan
Scan
Puts the machine in Scan mode.
(For details about scanning, see the Software
User’s Guide on the CD-ROM.)
10 Menu
Lets you access the Menu to program your
settings in this machine.
4567
8
e
s:01
Auto

Chapter 1
8
Data LED indications 1
The Data LED (light emitting diode) will flash depending on the machine’s status.
LED Machine Status Description
Ready Mode The machine is ready to print, in sleep mode, there is no print
data, or the power switch is off.
Green
(blinking)
Receiving Data The machine is either receiving data from the computer,
processing data in memory, or printing data.
Green
Data Remaining in
Memory
Print data remains in the machine memory.

9
2
2
Loading paper and
print media 2
The machine can feed paper from the
standard paper tray.
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard
paper tray 2
Printing on plain paper, thin paper or
recycled paper from the paper tray 2
aPull the paper tray completely out of the
machine.
bWhile pressing the green paper-guide
release lever (1), slide the paper guides
to fit the paper size you are loading in
the tray. Make sure that the guides are
firmly in the slots.
Note
For Legal and Folio size paper, press the
release button (1) in the bottom of the
paper tray and then pull out the back of the
paper tray. (Legal or Folio size paper is
not available in some regions.)
Loading paper and documents 2
1
1

Chapter 2
10
cFan the stack of paper well to avoid
paper jams and misfeeds.
dPut paper in the tray, and make sure that
the paper is below the maximum paper
mark (1). The side to be printed on must
be face down.
IMPORTANT
Make sure the paper guides touch the
sides of the paper so it will feed correctly.
If you do not do this, it may cause damage
to your machine.
ePut the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
fLift up the support flap (1) to prevent
paper from sliding off the face-down
output tray or remove each page as
soon as it comes out of the machine.
11

Loading paper and documents
11
2
Loading paper in the manual
feed slot 2
You can load envelopes and special print
media one at a time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes or thicker paper.
Printing on plain paper, recycled
paper or bond paper from the manual
feed slot 2
Before loading, press the corners and sides
of the envelopes to make them as flat as
possible.
Note
The machine automatically turns on the
Manual Feed mode when you put paper in
the manual feed slot.
aLift up the support flap (1) to prevent
paper from sliding off the face-down
output tray or remove each page as
soon as it comes out of the machine.
bOpen the manual feed slot cover.
cUsing both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
1

Chapter 2
12
dUsing both hands, put one piece of
paper in the manual feed slot with the
print side face up until the front edge of
the paper touches the paper feed roller.
Wait until the machine automatically
feeds the paper. When you feel the
machine pull in the paper, let go.
Printing on thick paper, labels,
envelopes or small paper 2
When the back output tray is pulled down, the
machine has a straight paper path from the
manual feed slot through to the back of the
machine. Use this paper feed and output
method when you want to print on thick
paper, labels, envelopes or paper that is
smaller than 105 ×148 mm (or A6 size).
Note
• Remove each printed sheet or envelope
immediately to prevent a paper jam.
• The machine automatically turns on the
Manual Feed mode when you put paper in
the manual feed slot.
aOpen the back cover (back output tray).
b<For printing envelopes only>
Pull down the two grey levers, one on
the left-hand side and one on the
right-hand side, toward you as shown in
the illustration below.