Brother MFC-9330CDW Operating and maintenance manual

Basic User’s Guide
MFC-9330CDW
Version 0
TWN-ENG

If you must call Customer Service
Complete the following information for future
reference:
Model Number: MFC-9330CDW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
online at http://www.brother.com/registration/.
© 2012 Brother Industries, Ltd. All rights reserved.

i
User’s Guides and where do I find them?
Which Guide? What’s in it? Where is it?
Product Safety
Guide Read this Guide first. Read the Safety Instructionsbeforeyousetupyourmachine.
See this Guide for trademarks and legal
limitations.
For Chinese:
Printed / In the Box
For English:
PDF file / CD-ROM / In the Box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
For Chinese:
Printed / In the Box
For English:
PDF file / CD-ROM / In the Box
Basic User's Guide Learn the basic Fax, Copy, Scan and Direct
Print operations and how to replace
consumables. See troubleshooting tips.
For Chinese:
Printed / In the Box
For English:
PDF file / CD-ROM / In the Box
Advanced User's
Guide Learn more advanced operations: Fax, Copy, security features, printing reports and
performing routine maintenance.
PDF file / CD-ROM / In the Box
Software User's
Guide Follow these instructions for Printing, Scanning, Network Scanning, Remote
Setup, PC-Fax, and using the Brother
ControlCenter utility.
HTML file / CD-ROM / In the Box
Network User's
Guide This Guide provides useful information about wired and wireless network settings
and security settings using the Brother
machine. You can also find supported
protocol information for your machine and
detailed troubleshooting tips.
PDF file / CD-ROM / In the Box
Wi-Fi Direct™ Guide This Guide provides information about how
to configure and use your Brother machine
for wireless printing directly from a mobile
device supporting the Wi-Fi Direct™
standard.
PDF file / Brother Solutions
Center1
Google Cloud Print
Guide This Guide provides information about how to configure your Brother machine to a
Google account and use Google Cloud Print
services for printing over the Internet.
PDF file / Brother Solutions
Center1
Mobile Print/Scan
Guide for Brother
iPrint&Scan
This Guide provides useful information
about printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected on a Wi-Fi
network.
PDF file / Brother Solutions
Center1
Web Connect Guide This Guide provides information about how
to configure and use your Brother machine
to scan, load and view images and files on
certain websites that provide these services.
PDF file / Brother Solutions
Center1

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1Visit us at http://solutions.brother.com/.
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
PDF file / Brother Solutions
Center 1
Which Guide? What’s in it? Where is it?

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Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows®8)..............................................................2
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................3
Viewing Documentation...................................................................................3
How to access Guides for Advanced Features......................................................5
Accessing Brother Support (Windows®)................................................................6
Accessing Brother Support (Macintosh)................................................................6
Control panel overview..........................................................................................8
3.7" Touchscreen LCD ..................................................................................10
Setting the Ready screen..............................................................................13
Basic Operations...........................................................................................14
Shortcut Settings.................................................................................................15
Adding Copy Shortcuts..................................................................................15
Adding Fax Shortcuts ....................................................................................15
Adding Scan Shortcuts..................................................................................16
Adding Web Connect Shortcuts ....................................................................18
Changing Shortcuts.......................................................................................19
Editing Shortcut Names.................................................................................19
Deleting Shortcuts .........................................................................................19
Recalling Shortcuts........................................................................................19
2 Loading paper 20
Loading paper and print media............................................................................20
Loading paper in the paper tray.....................................................................20
Loading paper in the manual feed slot ..........................................................22
Unscannable and unprintable areas..............................................................27
Paper settings......................................................................................................28
Paper Size.....................................................................................................28
Paper Type....................................................................................................28
Acceptable paper and other print media..............................................................29
Type and size of paper..................................................................................29
Handling and using special paper .................................................................31
3 Loading documents 34
How to load documents.......................................................................................34
Using the automatic document feeder (ADF)................................................34
Using the scanner glass................................................................................35

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4 Sending a fax 36
How to send a fax................................................................................................36
Stop faxing.....................................................................................................37
Faxing Letter size documents from the scanner glass ..................................37
Canceling a fax in process ............................................................................37
Transmission Verification Report...................................................................38
5 Receiving a fax 39
Receive modes....................................................................................................39
Choosing the receive mode...........................................................................39
Using receive modes...........................................................................................41
Fax Only ........................................................................................................41
Fax/Tel...........................................................................................................41
Manual...........................................................................................................41
External TAD .................................................................................................41
Receive Mode settings ........................................................................................42
Ring Delay.....................................................................................................42
F/T Ring Time (Fax/Tel mode only)...............................................................42
Easy Receive.................................................................................................43
Fax Preview (Black and White only)....................................................................44
How to preview a received fax.......................................................................44
Turning off Fax Preview.................................................................................46
6 Using PC-FAX 47
How to use PC-FAX.............................................................................................47
PC-Fax Receive (For Windows®only) ..........................................................47
PC-FAX Send................................................................................................48
7 Telephone services and external devices 49
Connecting an external TAD (telephone answering device)................................49
Connections...................................................................................................50
Recording an outgoing message (OGM).......................................................50
Multi-line connections (PBX) .........................................................................50
External and extension telephones......................................................................51
Connecting an external or extension telephone ............................................51
Using external and extension telephones......................................................51
Using a non-Brother cordless external handset ............................................52
Using Remote Codes ....................................................................................52

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8 Dialing and storing numbers 53
How to dial...........................................................................................................53
Manual dialing ...............................................................................................53
Dialing from the Address Book......................................................................53
Fax redial.......................................................................................................53
Storing numbers..................................................................................................54
Storing a pause .............................................................................................54
Storing Address Book numbers.....................................................................54
Changing Address Book names or numbers.................................................55
9 Making copies 56
How to copy.........................................................................................................56
Stop copying..................................................................................................56
Copy preset settings......................................................................................56
Copy Options.................................................................................................57
10 Printing data from a USB Flash memory drive or digital camera
supporting mass storage 58
Creating a PRN file for direct printing..................................................................58
Printing data directly from the USB Flash memory drive or digital camera
supporting mass storage ..................................................................................59
Changing the default settings for direct print.................................................61
11 How to print from a computer 62
Printing a document.............................................................................................62
12 How to scan to a computer 63
Before scanning...................................................................................................63
Scanning a document as a PDF file using ControlCenter4 (Windows®).............64
How to scan a document as a PDF file using the Touchscreen..........................66
A Routine maintenance 68
Replacing the consumable items.........................................................................68
Replacing the toner cartridges.......................................................................72
Cleaning the corona wires.............................................................................79
Replacing the drum units...............................................................................82
Replacing the belt unit...................................................................................88
Replacing the waste toner box ......................................................................92

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B Troubleshooting 97
Identifying your problem ......................................................................................97
Error and maintenance messages.......................................................................99
Transferring your faxes or Fax Journal report .............................................107
Document Jams.................................................................................................109
Document is jammed in the top of the ADF unit..........................................109
Document is jammed under the document cover........................................109
Removing small documents jammed in the ADF.........................................110
Document is jammed at the output tray.......................................................110
Paper Jams........................................................................................................111
Paper is jammed in the manual feed slot ....................................................111
Paper is jammed in the paper tray...............................................................111
Paper is jammed at the output paper tray ...................................................112
Paper is jammed at the back of the machine ..............................................113
Paper is jammed inside the machine...........................................................115
Paper is jammed underneath the paper tray ...............................................118
If you are having difficulty with your machine ....................................................120
Setting Dial Tone detection .........................................................................129
Telephone line interference / VoIP ..............................................................129
Improving the print quality..................................................................................130
Machine Information ..........................................................................................140
Checking the Serial Number........................................................................140
Checking the Firmware Version ..................................................................140
Reset functions............................................................................................141
How to reset the machine............................................................................141
C Settings and features tables 142
Using the Settings Tables..................................................................................142
Settings Tables..................................................................................................143
Features Tables.................................................................................................164
Entering text.......................................................................................................188

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D Specifications 189
General..............................................................................................................189
Document Size..................................................................................................191
Print media.........................................................................................................192
Fax.....................................................................................................................193
Copy..................................................................................................................194
Scanner .............................................................................................................195
Printer................................................................................................................196
Interfaces...........................................................................................................197
Network..............................................................................................................198
Direct Print feature.............................................................................................199
Computer requirements.....................................................................................200
Consumable items.............................................................................................201
EAppendix 202
Brother numbers................................................................................................202
F Index 203

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Table of Contents
(Advanced User's Guide)
1 General Setup
Memory storage
Volume settings
Automatic Daylight Saving Time
Ecology features
Touchscreen
Dial Prefix
2 Security features
Secure Function Lock 2.0
Setting Lock
Restricting dialing
3 Sending a fax
Additional sending options
Additional sending operations
Polling
4 Receiving a fax
Memory Receive Options
Remote retrieval
Additional receiving operations
Polling
5 Dialing and storing numbers
Telephone line services
Additional dialing operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
A Routine maintenance
Cleaning and checking the machine
Replacing periodic maintenance
parts
Packing and shipping the machine
B Glossary
CIndex
You can view the Advanced User's Guide on the CD-ROM.
The Advanced User's Guide explains the following features and operations.