Brother MFC-9440CN User manual

USER’S GUIDE
MFC-9440CN
MFC-9450CDN
Version 0
ARL/ASA/NZ

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-9440CN and MFC-9450CDN
(circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt; and
may support an insurance claim by you in the event of product loss
covered by insurance
© 2007 Brother Industries, Ltd.

i
Approval Information and Compilation and
Publication Notice
APPROVAL INFORMATION
Brother advises that this product may not function correctly in a country other than where it was
originally purchased, and does not offer any warranty in the event that this product is used on
public telecommunication lines in other countries.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.

ii
Table of Contents
Section I General
1 General information 2
Using the documentation .......................................................................................2
Symbols and conventions used in the documentation ....................................2
Accessing the User’s Guides.................................................................................3
Viewing documentation ...................................................................................3
Control panel overview ..........................................................................................6
Data LED indications .......................................................................................8
2 Loading paper and documents 9
Acceptable paper and other media........................................................................9
Type and size of paper ....................................................................................9
Handling and using special paper .................................................................11
Unprintable area ..................................................................................................14
Unprintable area for copies ...........................................................................14
Unprintable area when printing from a computer ..........................................15
Loading paper and envelopes .............................................................................15
Loading documents .............................................................................................18
Using the ADF (automatic document feeder) ................................................18
Using the scanner glass (Flatbed).................................................................19
3 General setup 20
Mode timer...........................................................................................................20
Paper settings......................................................................................................20
Paper type .....................................................................................................20
Paper size......................................................................................................21
Tray use in copy mode ..................................................................................21
Tray use in fax mode .....................................................................................22
Tray use in print mode...................................................................................22
Volume settings ...................................................................................................23
Ring volume...................................................................................................23
Beeper volume ..............................................................................................23
Speaker volume.............................................................................................23
Setting daylight savings time ...............................................................................24
Ecology features ..................................................................................................24
Toner save.....................................................................................................24
Sleep time......................................................................................................24
LCD contrast........................................................................................................24
Dial Prefix ............................................................................................................25
4 Security features 26
Security................................................................................................................26
Setting lock ....................................................................................................26
Memory security ............................................................................................27

iii
Section II Fax
5 Sending a fax 30
How to fax............................................................................................................30
Entering fax mode .........................................................................................30
Sending a fax from the ADF ..........................................................................30
Sending a fax from the scanner glass ...........................................................30
Cancelling a fax in progress ..........................................................................31
Broadcasting (black & white only)........................................................................31
Cancelling a broadcast in progress ...............................................................32
Additional sending operations..............................................................................32
Sending faxes using multiple settings ...........................................................32
Electronic cover page (black & white only)....................................................33
Contrast.........................................................................................................34
Changing fax resolution.................................................................................35
Dual access (black & white only)...................................................................35
Real time transmission ..................................................................................36
Overseas mode .............................................................................................36
Delayed fax (black & white only) ...................................................................37
Delayed batch transmission (black & white only) ..........................................37
Checking and cancelling waiting jobs............................................................37
Sending a fax manually .................................................................................37
Out of memory message ...............................................................................38
6 Receiving a fax 39
Receive modes....................................................................................................39
Choosing the receive mode...........................................................................39
Using receive modes ...........................................................................................40
Fax Only ........................................................................................................40
Fax/Tel...........................................................................................................40
Manual...........................................................................................................40
External TAD .................................................................................................40
Receive mode settings ........................................................................................41
Ring delay......................................................................................................41
F/T ring time ..................................................................................................41
Fax Detect .....................................................................................................41
Setting the print density .................................................................................42
Additional receiving operations............................................................................42
Printing a reduced incoming fax ....................................................................42
Setting the fax receive stamp (black & white only) ........................................43
Receiving faxes into memory (black & white only) ........................................43
Printing a fax from the memory .....................................................................43

iv
7 Telephone and external devices 44
Telephone line services.......................................................................................44
Do you have Voice Mail?...............................................................................44
Telephone Service for Australia...........................................................................44
Telstra®FaxStream®Duet®(Distinctive Ringing) .........................................44
Telephone Service for New Zealand ...................................................................46
FaxAbility .......................................................................................................46
Telephone Service for Some Countries...............................................................48
Distinctive Ringing (For Singapore and Hong Kong).....................................48
Connecting an external TAD................................................................................49
Connections...................................................................................................49
Recording an outgoing message (OGM).......................................................50
Multi-Line connections (PABX)......................................................................50
External and extension telephones......................................................................50
Operation from extension telephones............................................................50
For Fax/Tel mode only...................................................................................51
Connecting an external or extension telephone ............................................51
Using a cordless external handset ................................................................51
Using remote codes.......................................................................................51
8 Dialling and storing numbers 53
How to dial...........................................................................................................53
Manual dialling...............................................................................................53
One-touch dialling..........................................................................................53
Speed-dialling................................................................................................53
Search ...........................................................................................................54
Fax redial.......................................................................................................54
Storing numbers ..................................................................................................55
Storing a pause .............................................................................................55
Storing one-touch dial numbers.....................................................................55
Storing speed-dial numbers...........................................................................56
Changing one-touch and speed-dial numbers...............................................56
Setting up groups for broadcasting................................................................57
Combining quick-dial numbers ......................................................................58
Tone or pulse (not available in New Zealand) ...............................................58
9 Remote fax options (black & white only) 59
Fax forwarding.....................................................................................................59
Fax storage..........................................................................................................59
PC fax receive .....................................................................................................60
Changing remote fax options...............................................................................60
Turning off remote fax options.......................................................................61
Remote retrieval ..................................................................................................61
Setting a remote access code .......................................................................61
Using your remote access code ....................................................................62
Retrieving fax messages ...............................................................................62
Changing the fax forwarding number ............................................................63
Remote fax commands........................................................................................64

v
10 Polling 65
Polling receive .....................................................................................................65
Secure polling................................................................................................65
Delayed polling ..............................................................................................66
Sequential polling ..........................................................................................66
Polled transmit (black & white only).....................................................................67
Setup for polled transmit................................................................................67
Setup for polled transmit with a secure code.................................................68
11 Printing reports 69
Fax reports...........................................................................................................69
Transmission verification report.....................................................................69
Fax journal.....................................................................................................69
Reports ................................................................................................................70
How to print a report......................................................................................70
Section III Copy
12 Making copies 72
How to copy.........................................................................................................72
Entering copy mode.......................................................................................72
Making a single copy .....................................................................................72
Making multiple copies ..................................................................................72
Stop copying..................................................................................................72
Copy options (temporary settings).......................................................................73
Enlarging or reducing the image copied ........................................................73
Using the Options key ...................................................................................74
Changing copy quality ...................................................................................75
Sorting copies using the ADF........................................................................75
Adjusting brightness, contrast and colour......................................................76
Making N in 1 copies (page layout) ...............................................................77
Tray selection ................................................................................................78
Out of memory message .....................................................................................79
Section IV Direct printing
13 Printing photos from a digital camera 82
Before using PictBridge .......................................................................................82
PictBridge requirements ................................................................................82
Using PictBridge..................................................................................................82
Setting your digital camera............................................................................82
Printing images....................................................................................................83
DPOF printing................................................................................................84
Connecting a camera as a storage device ..........................................................84
Understanding the error messages .....................................................................85

vi
14 Printing data from a USB flash memory drive 86
Supported file formats..........................................................................................86
Creating a PRN or PostScript®3 ™ file for direct printing...................................86
Printing data directly from the USB flash memory drive ......................................87
Understanding the error messages .....................................................................88
Section V Software
15 Software and network features 90
How to read HTML User’s Guides .......................................................................90
For Windows®................................................................................................90
For Macintosh®..............................................................................................90
Section VI Appendixes
A Safety and legal 92
Choosing a location .............................................................................................92
Important information...........................................................................................93
Safety precautions.........................................................................................93
IEC60825-1+A2:2001 Specification...............................................................95
Disconnect device .........................................................................................96
LAN connection .............................................................................................96
Radio interference .........................................................................................96
Important Information for Australia ......................................................................97
IMPORTANT-For Your Safety .......................................................................97
Important safety instructions..........................................................................97
Important Information for New Zealand ...............................................................99
Important Safety Instructions.........................................................................99
IMPORTANT-For Your Safety .....................................................................101
IMPORTANT NOTICE.................................................................................101
Important Information for Some Countries.........................................................102
Important Safety Instructions.......................................................................102
Legal limitations for copying ..............................................................................104
Trademarks........................................................................................................105
BOptions 106
Optional paper tray ............................................................................................106
Installing the optional paper tray..................................................................106
Memory board....................................................................................................107
Installing extra memory ...............................................................................108

vii
C Troubleshooting and routine maintenance 109
Troubleshooting.................................................................................................109
Solutions to common problems ...................................................................109
Improving the print quality ...........................................................................116
Setting dial tone detection ...........................................................................127
Telephone line interference .........................................................................127
Error and maintenance messages.....................................................................128
Checking if the machine has faxes in its memory .......................................133
Transferring faxes to another fax machine ..................................................133
Transferring faxes to your PC......................................................................133
Document jams............................................................................................134
Paper jams ..................................................................................................135
Routine maintenance.........................................................................................145
Cleaning the outside of the machine ...........................................................146
Cleaning the scanner...................................................................................146
Cleaning the laser scanner windows ...........................................................147
Cleaning the corona wires ...........................................................................151
Cleaning the drum unit ................................................................................155
Replacing the consumable items.......................................................................163
Replacing a toner cartridge .........................................................................165
Replacing the drum unit...............................................................................170
Replacing the belt unit.................................................................................177
Replacing the waste toner box ....................................................................182
Packing and shipping the machine....................................................................187
Repacking the machine ...............................................................................188
Machine information ..........................................................................................195
Checking the serial number.........................................................................195
Checking the page counters........................................................................195
Checking the remaining life of parts ............................................................195
D Menu and features 196
On-screen programming....................................................................................196
Menu table...................................................................................................196
Memory storage...........................................................................................196
Menu keys .........................................................................................................196
How to access the menu mode ...................................................................197
Menu table.........................................................................................................198
Entering text ......................................................................................................211

viii
E Specifications 213
General..............................................................................................................213
Print media.........................................................................................................215
Fax.....................................................................................................................216
Copy ..................................................................................................................217
Scan...................................................................................................................218
Print ...................................................................................................................219
Interfaces ...........................................................................................................219
PictBridge ..........................................................................................................220
Direct print feature .............................................................................................220
Computer requirements.....................................................................................221
Consumable items .............................................................................................222
Ethernet wired network ......................................................................................223
F Glossary 224
GIndex 228

Section I
General I
General information 2
Loading paper and documents 9
General setup 20
Security features 26

2
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold style identifies keys on the
machine control panel or
computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
Warning icons tell you what to do to
avoid the risk of injury.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Caution icons tell you about
procedures you must follow to
prevent damaging the machine.
Incorrect setup icons alert you to
devices and operations that are not
compatible with the machine.
Note icons give useful tips.

General information
3
1
Accessing the User’s
Guides 1
This User’s Guide does not contain all the
information about your machine. The
advanced features of the Printer, Network,
Scanner, and PC Fax are explained in the
Software and Network User’s Guides that you
can find on the CD-ROM.
Viewing documentation 1
Viewing documentation (Windows®)1
To view the documentation, from the Start
menu, point to Brother, MFC-9440CN or
MFC-9450CDN from the program group, and
then click User’s Guides in HTML format.
If you have not installed the software, you can
find the documentation by following the
instructions below:
aTurn on your PC.
Insert the Brother CD-ROM labelled
Windows®into your CD-ROM drive.
bIf the language selection screen
appears, click your language.
cIf the model name screen appears, click
your model name.The CD-ROM main
menu will appear.
If this window does not appear, use
Windows®Explorer to find and run the
start.exe program from the root directory
of the Brother CD-ROM.
dClick Documentation.

Chapter 1
4
eClick the documentation you want to
read:
HTML documents (3 manuals):
HTML User’s Guide for stand-alone
operations, Software User’s Guide
and Network User’s Guide.
This format is recommended for
viewing on your computer.
PDF documents (4 manuals):
PDF User’s Guide for stand-alone
operations, Software User’s Guide,
Network User’s Guide and Quick
Setup Guide.
This format is recommended for
printing the manuals. Click to go to
the Brother Solutions Center, where
you can view or download the PDF
documents. (Internet access and
PDF Reader software are required.)
How to find scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide: 1
Scanning a document using the TWAIN
driver in Chapter 2
Scanning a document using the WIA
driver (For Windows®XP/Windows
Vista®) in Chapter 2
Using ControlCenter3 in Chapter 3
Network Scanning in Chapter 4
ScanSoft™ PaperPort™ 11SE with
OCR How-to-Guides 1
The complete ScanSoft™ PaperPort™
11SE with OCR How-to-Guides can be
viewed from the Help selection in the
ScanSoft™ PaperPort™ 11SE with OCR
application.
Viewing documentation (Macintosh®)1
aTurn on your Macintosh®.
Insert the Brother CD-ROM labelled
Macintosh®into your CD-ROM drive.
bThe following window will appear.
cDouble-click the Documentation icon.
dIf the language selection screen
appears, double-click your language.
e Double-click the top page file to view the
User’s Guide, Software User’s Guide and
Network User’s Guide in HTML format.
fClick the documentation you want to
read.
User’s Guide
Software User’s Guide
Network User’s Guide
Note
The documents are also available in PDF
format (4 manuals):
PDF User’s Guide for stand-alone
operations, Software User’s Guide,
Network User’s Guide and Quick Setup
Guide.
The PDF format is recommended for
printing the manuals.
Double-click Brother Solutions Center
icon to go to the Brother Solutions Center,
where you can view or download the PDF
documents. (Internet access and PDF
Reader software are required.)

General information
5
1
How to find scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide: 1
Scanning in Chapter 9
Using ControlCenter2 in Chapter 10
Network Scanning in Chapter 11
Presto!®PageManager®User's Guide:1
The complete Presto!®PageManager®
User’s Guide can be viewed from the Help
selection in the Presto!®PageManager®
application.

Chapter 1
6
Control panel overview 1
MFC-9440CN and MFC-9450CDN have similar control keys.
1 One-Touch keys
These 8 keys give you instant access to 16
previously stored numbers.
Shift
Lets you access One-Touch numbers 9 to 16
when held down.
2LCD
Displays messages to help you set up and use
your machine.
3DataLED
The LED will flash depending on the machine
status.
4 Menu keys:
Menu
Lets you access the Menu to program your
settings in this machine.
Clear/Back
Deletes entered data or lets you cancel the
current setting.
OK
Lets you store your settings in the machine or
select an item.
Volume keys
or
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
aor b
Press to scroll through the menus and options.
bSearch/Speed Dial
Lets you look up and dial numbers that are in
the quick-dial memory.
You can search the stored number
alphabetically by pressing
bSearch/Speed Dial twice.
5Dialpad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
The # key temporarily switches the dialling
mode from Pulse to Tone during a telephone
call.(not available in New Zealand)
6Stop/Exit
Stops an operation or exits from a menu.
01/03 15:25 Fax
Res:Standard

General information
7
1
7Start:
Colour
Lets you start sending faxes or making copies
in full colour.
Mono
Lets you start sending faxes or making copies
in black & white.
8 Mode keys:
Fax
Puts the machine in Fax mode.
Scan
Puts the machine in Scan mode. (For details
about scanning, see theSoftware User’s Guide
on the CD-ROM.)
Copy
Puts the machine in Copy mode.
9 Copy keys:
Options
Lets you temporarily change multiple copy
settings.
Enlarge/Reduce
Reduces or enlarges copies.
10 Fax and telephone keys:
Hook
Lets you answer an incoming call on an
external telephone.
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers.
Resolution
Sets the resolution when sending a fax.
11 Print keys:
Direct
Lets you print from a USB flash memory drive
or Pictbridge compatible camera connected
directly to the machine. (See Printing data
directly from the USB flash memory
drive on page 87.)
Secure
You can print data saved in memory when you
enter your four-digit password. (For details
about using the Secure key, see the Software
User’s Guide on the CD-ROM.)
Job Cancel
Cancels a programmed print job and clears
print data in machine’s memory.
01/03 15:25 Fax
Res:Standard

Chapter 1
8
Data LED indications 1
The Data LED (light emitting diode) will flash and turn on or off depending on the machine’s status.
LED LED Status Machine Status Description
LED is off. Ready Mode The power switch is off or there is
no print data in the machine.
LED is on. Data Remaining in Memory Print data remains in the machine
memory.
LED is blinking. Receiving Data The machine is either receiving
data from the computer,
processing data in memory, or
printing.

9
2
2
Acceptable paper and
other media 2
Print quality may vary according to the type of
paper you are using.
You can use the following types of media:
plain paper, labels or envelopes.
For best results, follow the steps below:
Use paper made for plain paper copying.
Use paper that is 75 to 90 gsm.
Use labels which are designed for use in
laser printers.
Avoid touching the printed surface of the
paper immediately after printing.

Use long grain paper with a neutral Ph
value, and a moisture content of approx 5%.
CAUTION
DO NOT load envelopes, labels or thick
paper (more than 105 gsm) into the paper
tray or optional lower tray. It may cause
paper jams.
Type and size of paper 2
The machine loads paper from the installed
standard paper tray, multi-purpose tray, or
optional lower tray.
Standard paper tray 2
Since the standard paper tray is a universal
type, you can use any of the paper sizes (one
paper type and size at a time) listed in the
table in Paper capacity of the paper
trays on page 10. The standard paper tray
can hold up to 250 sheets of Letter/A4, legal
and folio size paper (80 gsm). Paper can be
loaded up to the maximum paper mark on the
sliding paper width guide.
Multi-purpose tray (MP tray) 2
The MP tray can hold up to 50 sheets of
paper (80 gsm) or up to 3 envelopes. Paper
can be loaded up to the maximum paper mark
on the sliding paper width guide.
Optional lower tray (LT-100CL) 2
The optional lower tray can hold up to
500 sheets of Letter/A4, legal and folio size
paper (80 gsm). Paper can be loaded up to
the top line of the maximum paper mark on
the sliding paper width guide.
Loading paper and documents 2

Chapter 2
10
The names for the paper trays in the printer driver and this Guide are as follows: 2
Paper capacity of the paper trays 2
1Folio size is 8 in. ×13 in.
Recommended paper specifications 2
The following paper specifications are suitable for this machine.
Tray and optional unit Name
Standard paper tray Tray 1
Optional lower tray Tray 2
Multi-purpose tray MP tray
Paper size Paper types No. of sheets
Paper Tray
(Tray #1)
A4, Letter, Legal,
Executive, A5, A6, B5,
B6 and Folio 1
Plain paper, Thin paper
and Recycled paper
up to 250 (80 gsm)
Multi-purpose tray
(MP tray)
Width: 69.9 to 215.9 mm
(2.75 to 8.5 in.)
Length: 116.0 to 406.4 mm
(4.57 to 16.0 in.)
Plain paper, Thin paper,
Thick paper, Recycled
paper, Bond paper,
Envelope and Labels
up to 50 (plain paper)
(80 gsm)
up to 3 (envelopes)
Paper Tray
(Tray #2)
A4, Letter, Legal,
Executive, A5, B5, B6
and Folio 1
Plain paper, Thin paper
and Recycled paper
up to 500 (80 gsm)
Basis weight (gsm) 75-90
Thickness (µm) 80-110
Roughness (sec.) Higher than 20
Stiffness (cm3/100) 90-150
Grain direction Long grain
Volume resistivity (ohm) 10e9-10e11
Surface resistivity (ohm-cm) 10e9-10e12
Filler CaCO3(Neutral)
Ash content (wt%) Below 23
Brightness (%) Higher than 80
Opacity (%) Higher than 85