Brother MFC-J5910DW Operating and maintenance manual

BASIC USER’S GUIDE
MFC-J5910DW
Version 0
UK/IRE/GEN

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J5910DW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2011 Brother Industries, Ltd.

i
User's Guides and where to find them?
1It may differ depending on your country.
2Visit us at http://solutions.brother.com/.
Which manual? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and software
for the operating system and connection type
you are using.
Printed / In the box
Basic User's Guide Learn the basic Fax, Copy, Scan and
PhotoCapture Center™ operations and how to
replace consumables. See troubleshooting tips.
Printed / In the box 1
Advanced User's Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
PDF file / CD-ROM
Software User's Guide Follow these instructions for Printing, Scanning,
Network Scanning, PhotoCapture Center™,
Remote Setup, PC-Fax, Web Services (Scan),
and using the Brother ControlCenter utility.
PDF file / CD-ROM
Network Glossary This Guide provides basic information about
advanced network features of Brother machines
along with explanations about general
networking and common terms.
PDF file / CD-ROM
Network User's Guide This Guide provides useful information about
wired and wireless network settings and security
settings using the Brother machine. You can also
find supported protocol information for your
machine and detailed troubleshooting tips.
PDF file / CD-ROM
Mobile Print/Scan Guide This Guide provides useful information about
printing data from your mobile phone and
transmitting scanned data from the Brother
machine to your mobile phone.
PDF file / Brother
Solutions Center 2

ii
Table of Contents
(BASIC USER’S GUIDE)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide,
Network User’s Guide, and Network Glossary ...................................................1
Viewing Documentation...................................................................................1
Accessing Brother Support (Windows®)................................................................ 3
Accessing Brother Support (Macintosh) ................................................................3
Control panel overview ..........................................................................................4
LCD screen indications....................................................................................6
Basic Operations .............................................................................................6
Favourite Settings..................................................................................................7
Registering Favourite Settings ........................................................................8
Changing Favourite Settings ...........................................................................8
Deleting Favourite Settings .............................................................................9
Recalling Favourite Settings ............................................................................ 9
Volume Settings.....................................................................................................9
Ring Volume ....................................................................................................9
Beeper Volume..............................................................................................10
Speaker Volume ............................................................................................10
LCD display .........................................................................................................10
Setting the backlight brightness.....................................................................10
2 Loading paper 11
Loading paper and other print media...................................................................11
Loading envelopes and postcards.................................................................14
Printable area ................................................................................................17
Paper settings......................................................................................................18
Paper Type ....................................................................................................18
Paper Size .....................................................................................................18
Secure Paper Feed mode for A3 size Short Grain Paper .............................19
Acceptable paper and other print media..............................................................19
Recommended print media ...........................................................................20
Handling and using print media .....................................................................20
Choosing the right print media.......................................................................21
3 Loading documents 23
How to load documents ....................................................................................... 23
Using the ADF ...............................................................................................23
Using the scanner glass ................................................................................24
Unscannable area .........................................................................................25

iii
4 Sending a fax 26
How to send a fax ................................................................................................ 26
Stop faxing..................................................................................................... 28
Setting scanner glass size for faxing .............................................................28
Colour fax transmission .................................................................................28
Cancelling a fax in progress ..........................................................................28
Transmission Verification Report...................................................................29
5 Receiving a fax 30
Receive Modes .................................................................................................... 30
Choose the Receive Mode .................................................................................. 30
Using Receive Modes..........................................................................................32
Fax Only ........................................................................................................32
Fax/Tel........................................................................................................... 32
Manual...........................................................................................................32
External TAD .................................................................................................32
Receive Mode settings ........................................................................................33
Ring Delay ..................................................................................................... 33
F/T Ring Time (Fax/Tel mode only)...............................................................33
Fax Detect ..................................................................................................... 34
6 Telephone and external devices 35
Voice operations .................................................................................................. 35
Fax/Tel mode.................................................................................................35
Caller ID (U.K. and Ireland only)....................................................................35
Telephone services..............................................................................................36
Setting the Telephone Line Type...................................................................36
Connecting an external TAD (telephone answering device)................................37
Connections settings .....................................................................................38
Recording an outgoing message (OGM) on an external TAD.......................38
Multi-line connections (PBX) ......................................................................... 38
External and extension telephones......................................................................39
Connecting an external or extension telephone ............................................39
Operation from external and extension telephones.......................................39
Using extension telephones (U.K. only) ........................................................40
Using a cordless external telephone ............................................................. 41
Using remote codes....................................................................................... 41

iv
7 Dialling and storing numbers 43
How to dial ...........................................................................................................43
Manual dialling...............................................................................................43
Speed Dialling ...............................................................................................43
Fax Redial .....................................................................................................43
Additional Dialling Operations.............................................................................. 44
Outgoing Call history ..................................................................................... 44
Caller ID history .............................................................................................44
Storing numbers ..................................................................................................45
Storing a pause .............................................................................................45
Storing Speed Dial numbers..........................................................................45
Changing Speed Dial names or numbers......................................................46
8 Making copies 47
How to copy .........................................................................................................47
Stop copying..................................................................................................47
Copy settings.................................................................................................47
Paper Options................................................................................................48
9 Printing photos from a memory card or
USB Flash memory drive 49
PhotoCapture Center™ operations (PHOTO mode) ...........................................49
Using a memory card or USB Flash memory drive .......................................49
Getting started .....................................................................................................50
Print Images.........................................................................................................52
View Photos...................................................................................................52
PhotoCapture Center™ print settings.................................................................. 52
How to scan to a memory card or USB Flash memory drive...............................53
10 How to print from a computer 54
Printing a document.............................................................................................54
11 How to scan to a computer 55
Scanning a document ..........................................................................................55
Scanning using the SCAN key.............................................................................55
Scanning using a scanner driver .........................................................................56
Scanning using the ControlCenter.......................................................................56
A Routine maintenance 57
Replacing the ink cartridges ................................................................................57
Cleaning and checking the machine....................................................................60
Cleaning the scanner glass ...........................................................................60
Cleaning the print head .................................................................................61
Checking the print quality ..............................................................................61
Checking the print alignment .........................................................................62

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B Troubleshooting 63
Error and Maintenance messages.......................................................................63
Error animations display ................................................................................ 71
Transferring your faxes or Fax Journal report ...............................................71
Document jam .............................................................................................. 72
Printer jam or paper jam ................................................................................74
Troubleshooting ..................................................................................................79
If you are having difficulty with your machine ................................................ 80
Dial Tone detection........................................................................................88
Telephone line interference / VoIP ................................................................88
Machine Information ............................................................................................ 89
Checking the serial number........................................................................... 89
Reset functions.............................................................................................. 89
How to reset the machine.............................................................................. 89
C Menu and features 90
On-screen programming......................................................................................90
Menu table ...........................................................................................................91
Entering Text ..................................................................................................... 120
Inserting spaces ......................................................................................... 120
Making corrections ......................................................................................120
Repeating letters .........................................................................................120
D Specifications 121
General..............................................................................................................121
Print media......................................................................................................... 123
Fax..................................................................................................................... 124
Copy .................................................................................................................. 125
PhotoCapture Center™ ..................................................................................... 126
PictBridge .......................................................................................................... 127
Scanner .............................................................................................................128
Printer ................................................................................................................129
Interfaces ...........................................................................................................130
Computer requirements ..................................................................................... 131
Consumable items ............................................................................................. 132
Network (LAN) ................................................................................................... 133
EIndex 134

vi
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Automatic Daylight Saving Time
Sleep Mode
LCD display
Mode Timer
2 Security features
Secure Function Lock 2.0
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Memory Receive (Monochrome only)
Remote Retrieval
Additional receiving operations
Polling overview
5 Dialling and storing numbers
Voice operations
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
8 Printing photos from a
memory card or USB Flash
memory drive
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
memory drive
9 Printing photos from a
camera
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing the
Advanced User’s
Guide, Software User’s
Guide, Network User’s
Guide, and Network
Glossary 1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced features for Fax,
Copy, PhotoCapture Center™, Printer,
Scanner, PC-Fax, and Network. When you
are ready to learn detailed information about
these operations, you can read the
Advanced User’s Guide,
Software User’s Guide,
Network User’s Guide, and
Network Glossary that are on the CD-ROM.
Viewing Documentation 1
Viewing Documentation
(Windows®)1
To view the documentation, from the Start
menu, select Brother, MFC-XXXX (where
XXXX is your model name) from the
programs list, and then choose
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions below:
aTurn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
General information 1
Bold Bold typeface identifies specific
buttons on the machine’s
control panel, or on the
computer screen.
Italics Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.

Chapter 1
2
Note
If the Brother screen does not appear
automatically, go to
My Computer (Computer), double-click
the CD-ROM icon, and then double-click
start.exe.
bIf the model name screen appears, click
your model name.
cIf the language screen appears, click
your language. The CD-ROM Top Menu
will appear.
dClick Documentation.
eClick PDF documents. If the country
screen appears, choose your country.
After the list of User’s Guides appears,
choose the guide you want to read.
Viewing Documentation
(Macintosh) 1
aTurn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the Documentation icon.
cDouble-click your language folder.
dDouble-click top.pdf. If the country
screen appears, choose your country.
eAfter the list of User’s Guides appears,
choose the guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
ControlCenter
Network Scanning
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows®users)
The complete ScanSoft™
PaperPort™12SE with OCR How-to-
Guides can be viewed from the Help
section in the ScanSoft™
PaperPort™12SE application.
Presto! PageManager User’s Guide
(Macintosh users)
Note
Presto! PageManager must be
downloaded and installed before use. For
more information: Accessing Brother
Support (Macintosh) uu page 3.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
How to find Network setup
instructions 1
Your machine can be connected to a wireless
or wired network.
Basic setup instructions
uuQuick Setup Guide
If your wireless access point or router
supports Wi-Fi Protected Setup or AOSS™
uuQuick Setup Guide
Network setup uuNetwork User’s Guide