
HELPFUL HINTS
Error message What to do when...
Troubleshooting
Message Cause/Remedy
Battery Low! The batteries are low.
If using AAA alkaline batteries: Replace them
with six new AAA alkaline batteries. Do not use
old and new batteries together or mix alkaline
batteries with other battery types.
If using Ni-MH batteries: Charge them fully.
Battery Empty! The installed batteries are running low and
need to be replaced.
Invalid! • There was no text above the cursor when you
selected [Numbering].
• You selected an invalid character for
[Numbering].
• You selected an invalid number for [Label
Length].
• You entered an invalid value as the label
length while using templates.
No Text! • You tried to print a text file when there was no
data stored in the memory.
• You pressed when no text was entered.
• You pressed + when no text
was entered.
• You pressed when no text was entered.
• Do not press or when no text was
entered while using templates.
2 Line Limit!/
1 Line Limit!
• Make sure you do not exceed the maximum
number of lines allowed (two).
• You tried to print or preview two lines of text
while 3.5 or 6 mm tape was installed. Install a
larger tape size.
No Cassette! You tried to print, feed or preview a label when
there was no cassette installed.
Cutter Pressed You pressed the tape cutter lever in the middle
of the printing process.
Text Full! Make sure you do not exceed the maximum
number of characters allowed (80 characters
for text, 50 characters for templates. If your
message contains symbols, the maximum
number of characters may be reduced.).
Text Limit!
Change Length
Since the number of entered characters
exceeds the label length, reduce the text, or
select [Auto] as the label length.
No Frame OK? • Printing on 3.5 mm tape with an invalid Frame
setting ON.
(Select to print with no Frame,
to cancel.)
Feed OK? • Feeding tape after printing when [Chain Print]
is selected. See “Setting Margin”.
Insert 12 mm ! • Only 12 mm tape cassettes are supported for
templates.
Wrong Tape!
Use TZe tape • Use a tape cassette with the mark.
Problem Solution
The display
stays blank
after you have
turned on the
label maker.
• Check that you installed the batteries with the
positive and negative ends in the correct
position.
• If the batteries are low, replace them with six
new AAA alkaline batteries. Do not use old
and new batteries together or mix alkaline
batteries with other battery types.
• Check that you connected the AD-24ESA
adapter correctly.
When the label
is printed out,
there is too
much margin
(space) on both
sides of the text.
See “Setting Margin” in this user's guide and
select [Half] or [Narrow] to have smaller
margins for your label.
The label
maker does not
print, or the
printed
characters are
not formed
correctly.
• Check that you have inserted the tape
cassette correctly.
• If the tape cassette is empty, replace it.
• Check that you closed the cassette cover
correctly.
The label
maker's
settings have
reset
themselves.
• The batteries may be low. Replace them with
six new AAA alkaline batteries. Do not use old
and new batteries together or mix alkaline
batteries with other battery types.
• When power is disconnected for more than
three minutes, all text and formats in the
display are lost.
A blank
horizontal line
appears
through the
printed label.
There may be some dust on the print head.
Remove the tape cassette and use a dry cotton
swab to gently wipe the print head with an up-
and-down motion. The optional print head
cleaning cassette (TZe-CL3) is also available.
The label
maker has
“locked up”
(that is, nothing
happens when
a key is
pressed, even
though the label
maker is on.)
See “Resetting the label maker”.
The power
turns off when
you try to print.
• The batteries may be low. Replace them with
six new AAA alkaline batteries. Do not use old
and new batteries together or mix alkaline
batteries with other battery types.
• Check that you inserted the batteries
correctly.
• The wrong adapter was used; the
recommended adapter is the AD-24ESA.
The tape does
not feed
correctly or the
tape gets stuck
inside the label
maker.
• Check that the end of the tape feeds under
the tape guides.
• The cutter lever is pressed while printing. Do
not touch the cutter lever during printing.
To change the
language
setting.
See "Initial Settings".