Brother HL-J6000DW Technical manual

Online User's Guide
HL-J6000DW
HL-J6100DW
© 2018 Brother Industries, Ltd. All rights reserved.

Table of Contents
Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes ........................................................................................................................................ 2
Trademarks .................................................................................................................................................... 3
Important Note ............................................................................................................................................... 4
Introduction to Your Brother Machine................................................................................................. 5
Before Using Your Machine ........................................................................................................................... 6
Control Panel Overview ................................................................................................................................. 7
Touchscreen LCD Overview........................................................................................................................... 9
Settings Screen Overview ........................................................................................................................... 11
Navigate the Touchscreen............................................................................................................................ 13
Access Brother Utilities (Windows®) ............................................................................................................ 14
Uninstall the Brother Software and Drivers (Windows®) .................................................................... 15
USB / Ethernet Port Locations on Your Brother Machine ............................................................................ 16
Paper Handling.................................................................................................................................... 18
Load Paper................................................................................................................................................... 19
Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3 .......................................................... 20
Load Paper in the Multi-purpose Tray (MP Tray) ............................................................................... 37
Unprintable Area ................................................................................................................................ 42
Paper Settings.................................................................................................................................... 43
Acceptable Paper and Other Print Media........................................................................................... 49
Print ...................................................................................................................................................... 57
Print from Your Computer (Windows®) ........................................................................................................ 58
Print a Photo (Windows®)................................................................................................................... 59
Print a Document (Windows®)............................................................................................................ 60
Cancel a Print Job (Windows®) .......................................................................................................... 61
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®).................................... 62
Print as a Poster (Windows®)............................................................................................................. 63
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®) ................ 64
Print as a Booklet Automatically (Windows®)..................................................................................... 67
Secure Print (Windows®).................................................................................................................... 69
Print a Colour Document in Greyscale (Windows®) ........................................................................... 70
Prevent Smudged Printouts and Paper Jams (Windows®) ................................................................ 71
Use a Preset Print Profile (Windows®) ............................................................................................... 72
Change the Default Print Settings (Windows®) .................................................................................. 75
Print Settings (Windows®) .................................................................................................................. 76
Print from Your Computer (Mac) .................................................................................................................. 81
Print a Photo (Mac) ............................................................................................................................ 82
Print a Document (Mac) ..................................................................................................................... 83
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac) .......................... 84
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac) ............................................. 85
Secure Print (Mac) ............................................................................................................................. 86
Print a Colour Document in Greyscale (Mac)..................................................................................... 87
Prevent Smudged Printouts and Paper Jams (Mac) .......................................................................... 88
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Print Options (Mac) ............................................................................................................................ 89
Print Data Directly from a USB Flash Drive ................................................................................................. 95
Compatible USB Flash Drives............................................................................................................ 96
Print Photos Directly from a USB Flash Drive .................................................................................... 97
Print a PDF File Directly from a USB Flash Drive ............................................................................ 107
Network .............................................................................................................................................. 109
Configure Network Details Using the Control Panel .................................................................................. 110
Supported Basic Network Features ............................................................................................................111
Learn about Network Management Software and Utilities ......................................................................... 112
Additional Methods of Configuring Your Brother Machine for a Wireless Network .................................... 113
Before Configuring Your Brother Machine for a Wireless Network................................................... 114
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected
Setup™ (WPS).................................................................................................................................. 115
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected
Setup™ (WPS).................................................................................................................................. 116
Configure Your Machine for a Wireless Network When the SSID is Not Broadcast......................... 118
Configure Your Machine for an Enterprise Wireless Network .......................................................... 120
Use Wi-Fi Direct®............................................................................................................................. 122
Advanced Network Features...................................................................................................................... 131
Print the Network Configuration Report............................................................................................ 132
Synchronize Time with the SNTP Server Using Web Based Management ..................................... 133
Technical Information for Advanced Users................................................................................................. 136
Reset the Network Settings to Factory Default ................................................................................ 137
Print the WLAN Report..................................................................................................................... 138
Security .............................................................................................................................................. 141
Before Using Network Security Features ................................................................................................... 142
Secure Function Lock 3.0 .......................................................................................................................... 143
Before Using Secure Function Lock 3.0........................................................................................... 144
Configure Secure Function Lock 3.0 Using Web Based Management ............................................ 145
Configure Public Mode for Secure Function Lock 3.0 ...................................................................... 146
Additional Secure Function Lock 3.0 Features................................................................................. 147
Register a new IC Card Using Machine's Control Panel .................................................................. 148
Register an External IC Card Reader............................................................................................... 149
Use Active Directory® Authentication......................................................................................................... 150
Introduction to Active Directory® Authentication............................................................................... 151
Configure Active Directory® Authentication Using Web Based Management.................................. 152
Log On to Change the Machine Settings Using the Machine's Control Panel (Active Directory®
Authentication) ................................................................................................................................. 153
Use LDAP Authentication........................................................................................................................... 154
Introduction to LDAP Authentication ................................................................................................ 155
Configure LDAP Authentication Using Web Based Management.................................................... 156
Log On to Change the Machine Settings Using the Machine's Control Panel (LDAP
Authentication) ................................................................................................................................. 157
Manage Your Network Machine Securely Using SSL/TLS ........................................................................ 158
Certificates and Web Based Management....................................................................................... 159
Manage Your Network Machine Securely Using IPsec .............................................................................. 181
Introduction to IPsec......................................................................................................................... 182
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Configure IPsec Using Web Based Management ............................................................................ 183
Configure an IPsec Address Template Using Web Based Management ......................................... 184
Configure an IPsec Template Using Web Based Management ....................................................... 186
Send an Email Securely............................................................................................................................. 195
Configure Email Sending Using Web Based Management.............................................................. 196
Send an Email with User Authentication .......................................................................................... 197
Send an Email Securely Using SSL/TLS ......................................................................................... 198
Use IEEE 802.1x Authentication for a Wired or a Wireless Network ......................................................... 199
What Is IEEE 802.1x Authentication? .............................................................................................. 200
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based
Management (Web Browser)............................................................................................................ 201
IEEE 802.1x Authentication Methods............................................................................................... 203
Mobile/Web Connect......................................................................................................................... 204
Brother Web Connect................................................................................................................................. 205
Brother Web Connect Overview....................................................................................................... 206
Online Services Used with Brother Web Connect............................................................................ 207
Conditions for Using Brother Web Connect...................................................................................... 209
Set Up Brother Web Connect........................................................................................................... 213
Download and Print Documents Using Brother Web Connect ......................................................... 220
Google Cloud Print..................................................................................................................................... 222
Google Cloud Print Overview ........................................................................................................... 223
Before Using Google Cloud Print ..................................................................................................... 224
Print from Google Chrome™ or Chrome OS™................................................................................. 228
Print from Google Drive™ for Mobile ................................................................................................ 229
Print from Gmail™ Webmail Service for Mobile................................................................................ 230
AirPrint ....................................................................................................................................................... 231
AirPrint Overview.............................................................................................................................. 232
Before Using AirPrint (macOS) ........................................................................................................ 233
Print Using AirPrint ........................................................................................................................... 234
Mobile Printing for Windows®.................................................................................................................... 237
Mopria® Print Service................................................................................................................................. 238
Brother iPrint&Scan for Mobile Devices ..................................................................................................... 239
Near-Field Communication (NFC).............................................................................................................. 240
Brother iPrint&Scan for Windows® and Mac.................................................................................. 241
Brother iPrint&Scan Overview.................................................................................................................... 242
Troubleshooting ................................................................................................................................ 243
Error and Maintenance Messages ............................................................................................................. 244
Error Messages When Using the Brother Web Connect Feature..................................................... 250
Printer Jam or Paper Jam .......................................................................................................................... 252
Paper is Jammed in the Front of the Machine.................................................................................. 253
Paper is Jammed in the Back of the Machine .................................................................................. 258
Remove Paper Scraps ..................................................................................................................... 263
If You Are Having Difficulty with Your Machine .......................................................................................... 264
Paper Handling and Printing Problems ............................................................................................ 265
Other Problems ................................................................................................................................ 271
Network Problems ............................................................................................................................ 272
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Google Cloud Print Problems........................................................................................................... 282
AirPrint Problems ............................................................................................................................. 283
Check the Machine Information ................................................................................................................. 284
Reset Your Brother Machine ...................................................................................................................... 285
Reset Functions Overview ............................................................................................................... 286
Routine Maintenance ........................................................................................................................ 287
Replace the Ink Cartridges......................................................................................................................... 288
Clean Your Brother Machine ...................................................................................................................... 291
Clean the Print Head from Your Brother Machine ............................................................................ 292
Clean the Print Head from Your Computer (Windows®)................................................................... 293
Clean the Print Head from Your Computer (Mac)............................................................................. 295
Clean the Machine's LCD................................................................................................................. 296
Clean the Outside of the Machine .................................................................................................... 297
Clean the Machine's Printer Platen .................................................................................................. 299
Clean the Paper Feed Rollers .......................................................................................................... 300
Clean the Base Pad ......................................................................................................................... 302
Clean the Paper Pick-up Rollers ...................................................................................................... 304
Clean the Paper Pick-up Rollers for Paper Tray #2 and Tray #3 ..................................................... 306
Check Your Brother Machine ..................................................................................................................... 307
Check the Print Quality..................................................................................................................... 308
Check the Print Alignment from Your Brother Machine .................................................................... 310
Check the Print Alignment from Your Computer (Windows®) .......................................................... 311
Check the Print Alignment from Your Computer (Mac) .................................................................... 313
Check the Ink Volume (Page Gauge)............................................................................................... 314
Monitor Machine Status from Your Computer (Windows®) .............................................................. 316
Monitor Machine Status from Your Computer (Mac) ........................................................................ 321
Correct the Paper Feed to Clear Vertical Lines.......................................................................................... 323
Change the Print Setting Options When Having Printing Problems........................................................... 324
Pack and Ship Your Brother Machine ........................................................................................................ 325
Machine Settings............................................................................................................................... 327
Change Machine Settings from the Control Panel ..................................................................................... 328
In the Event of Power Failure (Memory Storage) ............................................................................. 329
General Settings............................................................................................................................... 330
Print Reports .................................................................................................................................... 342
Settings and Features Tables........................................................................................................... 345
Change Machine Settings from Your Computer......................................................................................... 354
Change Machine Settings Using Web Based Management ............................................................ 355
Appendix............................................................................................................................................ 359
Specifications ............................................................................................................................................. 360
Enter Text on Your Brother Machine .......................................................................................................... 365
Information Regarding Recycled Paper ..................................................................................................... 366
Brother Numbers........................................................................................................................................ 367
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iv

Home > Before You Use Your Brother Machine
Before You Use Your Brother Machine
•Definitions of Notes
•Trademarks
•Important Note
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Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Bold Bold style identifies buttons on the machine's control panel or computer screen.
Italics Italicised style emphasises an important point or refers you to a related topic.
Courier New Courier New font identifies messages shown on the machine's LCD.
Related Information
•Before You Use Your Brother Machine
2

Home > Before You Use Your Brother Machine > Trademarks
Trademarks
Microsoft, Windows, Windows Server, Internet Explorer, OneNote, Active Directory and Microsoft Edge are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Apple, App Store, Mac, Safari, iPad, iPhone, iPod touch and macOS are trademarks of Apple Inc., registered in
the United States and other countries.
AirPrint and the AirPrint logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Wi-Fi®, Wi-Fi Alliance® and Wi-Fi Direct® are registered trademarks of Wi-Fi Alliance®.
WPA™, WPA2™, Wi-Fi Protected Setup™ and Wi-Fi Protected Setup™ logo are trademarks of Wi-Fi Alliance®.
Android, Gmail, Google Cloud Print, Google Drive, Google Play, Google Chrome and Chrome OS are
trademarks of Google LLC.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
The Bluetooth® word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such
marks by Brother Industries, Ltd. and related companies is under license. Other trademarks and trade names are
those of their respective owners.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Evernote and the Evernote Elephant logo are trademarks of Evernote Corporation and used under a license.
Mopria® and the Mopria® logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United
States and other countries. Unauthorized use is strictly prohibited.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
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•Before You Use Your Brother Machine
3

Home > Before You Use Your Brother Machine > Important Note
Important Note
• Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
• Windows® 10 in this document represents Windows® 10 Home, Windows® 10 Pro, Windows® 10 Education
and Windows® 10 Enterprise.
• Windows Server® 2008 in this document represents Windows Server® 2008 and Windows Server® 2008 R2.
• In this User's Guide, the LCD messages of the HL-J6000DW are used unless otherwise specified.
• In this User's Guide, the illustrations of the HL-J6000DW are used unless otherwise specified.
• The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
• Unless otherwise specified, the screens in this manual are from Windows® 7 and macOS v10.12.x. Screens
on your computer may vary depending on your operating system.
• The contents of this guide and the specifications of this product are subject to change without notice.
Related Information
•Before You Use Your Brother Machine
4

Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
•Before Using Your Machine
•Control Panel Overview
•Touchscreen LCD Overview
•Settings Screen Overview
•Navigate the Touchscreen
•Access Brother Utilities (Windows®)
•USB / Ethernet Port Locations on Your Brother Machine
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Home > Introduction to Your Brother Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
• Make sure you have installed the printer driver.
• For USB or network cable users: Make sure the interface cable is physically secure.
Selecting the correct type of paper
For high quality printing, it is important to select the correct type of paper. Be sure to read the information about
acceptable paper before buying paper, and to determine the printable area depending on the settings in the
printer driver.
Firewall (Windows®)
If your computer is protected by a firewall and you are unable to network print, you may need to configure the
firewall settings. If you are using the Windows® Firewall and you installed the drivers using the steps in the
installer, the necessary firewall settings have been already set. If you are using any other personal firewall
software, see the User's Guide for your software or contact the software manufacturer.
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•Introduction to Your Brother Machine
6

Home > Introduction to Your Brother Machine > Control Panel Overview
Control Panel Overview
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1. NFC (Near Field Communication) symbol
You can use card authentication by touching the IC card to the NFC symbol on the control panel.
If your Android™ device supports the NFC feature, you can print from your device in the same way.
2. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the touchscreen.
3. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
4. LED Power Indicator
The LED lights up depending on the machine’s power status.
When the machine is in Sleep Mode, the LED blinks.
5. Power On/Off
Press to turn the machine on.
Press and hold down to turn the machine off. The touchscreen displays [Shutting Down] and stays
on for a few seconds before turning itself off.
If you turn the machine off using , it will still clean the print head periodically to maintain print quality. To
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
Related Information
•Introduction to Your Brother Machine
7

Related Topics:
•Near-Field Communication (NFC)
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Home > Introduction to Your Brother Machine > Touchscreen LCD Overview
Touchscreen LCD Overview
From the Home screen, you can access the Wi-Fi® setup, Functions, Settings, and Ink screens.
Home Screen
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This screen shows the machine’s status when the machine is idle. When displayed, it indicates that your
machine is ready for the next command.
1. Wireless Status
Each icon in the following table shows the wireless network status:
Your machine is not connected to the wireless access point/router.
Press this button to configure wireless settings. For more detailed information, see the Quick Setup Guide.
The wireless network is connected.
A three-level indicator in the Home screen displays the current wireless signal strength.
The wireless access point/router cannot be detected.
The wireless setting is disabled.
You can configure wireless settings by pressing the Wireless Status button.
2. [Functions]
Press to access the [Functions] menu.
[Secure Print] / [Web] / [USB] / [Download Software]
3. [Settings]
Press to access the [Settings] menu.
4. [Ink]
Press to access the [Ink] menu.
5. Quiet Mode
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
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6. Information icon
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New information from Brother appears in the information bar when the notification settings such as
[Message from Brother] and [Firmware Auto Check] are set to [On].
(Internet connection is needed, and data rates may apply.)
Press to view the details.
7. Warning icon
7
The warning icon appears when there is an error or maintenance message; press to view the
details, and then press to return to the Home screen.
Related Information
•Introduction to Your Brother Machine
Related Topics:
•Reduce Printing Noise
•Check the Ink Volume (Page Gauge)
•Settings Screen Overview
•Error and Maintenance Messages
10

Home > Introduction to Your Brother Machine > Settings Screen Overview
Settings Screen Overview
The touchscreen shows the machine's status when you press [Settings].
Use the Settings menu to access all of your Brother machine's settings.
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1. [Maintenance]
Press to access the following menus:
•[Improve Print Quality]
•[Print Head Cleaning]
•[Remove Paper Scraps]
•[Ink Volume]
•[Ink Cartridge Model]
•[Print Setting Options]
2. [Quiet Mode]
Displays the Quiet Mode setting.
Press to access the [Quiet Mode] menu.
When this menu is set to [On], is displayed on the Home screen.
3. [Beep]
Adjust the beeper volume.
4. [Date & Time]
Displays the date and time.
Press to access the [Date & Time] menu.
5. [Wi-Fi]
Press to set up a wireless network connection.
If you are using a wireless connection, a three-level indicator on the screen displays the current wireless
signal strength.
6. [Tray Setting]
Press to access the [Tray Setting] menu.
Use options in the Tray setting menu to change the paper size and type.
7. [All Settings]
Press to access a menu of all of your machine's settings.
Related Information
•Introduction to Your Brother Machine
Related Topics:
•Touchscreen LCD Overview
11

•Check the Ink Volume (Page Gauge)
12

Home > Introduction to Your Brother Machine > Navigate the Touchscreen
Navigate the Touchscreen
Press your finger on the LCD to operate it. To display and access all the options, press d c or a b on the LCD to
scroll through them.
NOTE
• This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.
Related Information
•Introduction to Your Brother Machine
13

Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®)
Access Brother Utilities (Windows®)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
• Windows® 7
Click (Start) > All Programs > Brother > Brother Utilities.
• Windows® 8
Tap or click (Brother Utilities) either on the Start screen or the desktop.
• Windows® 8.1
Move your mouse to the lower left corner of the Start screen and click (if using a touch-based
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
• Windows® 10
Click > Brother > Brother Utilities.
2. Select your machine.
3. Select the operation you want to use.
Related Information
•Introduction to Your Brother Machine
•Uninstall the Brother Software and Drivers (Windows®)
14

Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®) > Uninstall the Brother
Software and Drivers (Windows®)
Uninstall the Brother Software and Drivers (Windows®)
1. Do one of the following:
• Windows® 7
Click (Start) > All Programs > Brother > Brother Utilities.
• Windows® 8
Tap or click (Brother Utilities) either on the Start screen or the desktop.
• Windows® 8.1
Move your mouse to the lower left corner of the Start screen and click (if using a touch-based
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
• Windows® 10
Click > Brother > Brother Utilities.
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
Related Information
•Access Brother Utilities (Windows®)
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