Brother HL-L3230CDW Technical manual

Online User's Guide
HL-L3210CW
HL-L3230CDW
HL-L3270CDW
© 2018 Brother Industries, Ltd. All rights reserved.

Table of Contents
Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes ........................................................................................................................................ 2
Trademarks .................................................................................................................................................... 3
Important Note ............................................................................................................................................... 4
Introduction to Your Brother Machine................................................................................................. 5
Before Using Your Machine ........................................................................................................................... 6
Front View and Back View ............................................................................................................................. 7
Control Panel Overview ................................................................................................................................. 9
Touchscreen LCD Overview......................................................................................................................... 13
How to Navigate the Touchscreen LCD ....................................................................................................... 15
Access Brother Utilities (Windows) .............................................................................................................. 17
Uninstall the Brother Software and Drivers (Windows) ...................................................................... 19
Paper Handling.................................................................................................................................... 20
Load Paper................................................................................................................................................... 21
Load and Print Using the Paper Tray ................................................................................................. 22
Load and Print Paper in the Manual Feed Slot .................................................................................. 26
Paper Settings.............................................................................................................................................. 33
Change the Paper Size and Paper Type............................................................................................ 34
Change the Check Paper Size Setting............................................................................................... 35
Unprintable Area .......................................................................................................................................... 36
Recommended Print Media.......................................................................................................................... 37
Using Special Paper..................................................................................................................................... 38
Print ...................................................................................................................................................... 39
Print from Your Computer (Windows)........................................................................................................... 40
Print a Document (Windows).............................................................................................................. 41
Print Settings (Windows) .................................................................................................................... 43
Secure Print (Windows)...................................................................................................................... 47
Change the Default Print Settings (Windows) .................................................................................... 49
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ Language Emulation)
(Windows) .......................................................................................................................................... 50
Monitor the Status of the Machine from Your Computer (Windows) .................................................. 51
Print from Your Computer (Mac) .................................................................................................................. 52
Print a Document (Mac) ..................................................................................................................... 53
Print Options (Mac) ............................................................................................................................ 54
Secure Print (Mac) ............................................................................................................................. 60
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ language emulation)
(Mac) .................................................................................................................................................. 62
Monitor the Status of the Machine from Your Computer (Mac) .......................................................... 63
Cancel a Print Job........................................................................................................................................ 64
Test Print ...................................................................................................................................................... 65
Network ................................................................................................................................................ 66
Configure Network Details Using the Control Panel .................................................................................... 67
Supported Basic Network Features ............................................................................................................. 68
Network Management Software and Utilities ............................................................................................... 69
Learn about Network Management Software and Utilities ................................................................. 70
Home > Table of Contents
i

Additional Methods of Configuring Your Brother Machine for a Wireless Network ...................................... 71
Before Configuring Your Brother Machine for a Wireless Network..................................................... 72
Configure Your Machine for a Wireless Network................................................................................ 73
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected
Setup™ (WPS).................................................................................................................................... 74
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected
Setup™ (WPS).................................................................................................................................... 76
Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard . 80
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast .......................... 83
Configure Your Machine for an Enterprise Wireless Network ............................................................ 86
Use Wi-Fi Direct®............................................................................................................................... 90
Advanced Network Features...................................................................................................................... 102
Print the Network Configuration Report............................................................................................ 103
Print the WLAN Report..................................................................................................................... 104
Configure the SNTP Protocol Using Web Based Management ....................................................... 107
Technical Information for Advanced Users................................................................................................. 108
Reset the Network Settings to the Factory Settings......................................................................... 109
Security ...............................................................................................................................................110
Lock the Machine Settings ..........................................................................................................................111
Setting Lock Overview...................................................................................................................... 112
Network Security Features......................................................................................................................... 116
Before Using Network Security Features ......................................................................................... 117
Secure Function Lock 3.0................................................................................................................. 118
Manage Your Network Machine Securely Using SSL/TLS............................................................... 123
Send an Email Securely ................................................................................................................... 153
Use IEEE 802.1x Authentication for a Wired or a Wireless Network ............................................... 157
Store Print Log to Network ............................................................................................................... 162
Mobile/Web Connect......................................................................................................................... 167
Brother Web Connect................................................................................................................................. 168
Brother Web Connect Overview....................................................................................................... 169
Online Services Used with Brother Web Connect............................................................................ 170
Conditions for Using Brother Web Connect...................................................................................... 172
Set Up Brother Web Connect........................................................................................................... 176
Download and Print Documents Using Brother Web Connect ......................................................... 184
Google Cloud Print..................................................................................................................................... 186
Google Cloud Print Overview ........................................................................................................... 187
Before Using Google Cloud Print ..................................................................................................... 188
Print from Google Chrome™ or Chrome OS™................................................................................. 192
Print from Google Drive™ for Mobile ................................................................................................ 193
Print from Gmail™ Webmail Service for Mobile................................................................................ 194
AirPrint ....................................................................................................................................................... 195
AirPrint Overview.............................................................................................................................. 196
Before Using AirPrint (macOS) ........................................................................................................ 197
Print Using AirPrint ........................................................................................................................... 198
Mobile Printing for Windows....................................................................................................................... 201
Mopria® Print Service................................................................................................................................. 202
Brother iPrint&Scan for Mobile Devices ..................................................................................................... 203
Home > Table of Contents
ii

Near-Field Communication (NFC).............................................................................................................. 204
Brother iPrint&Scan for Windows and Mac.................................................................................... 205
Brother iPrint&Scan Overview.................................................................................................................... 206
Troubleshooting ................................................................................................................................ 207
Error and Maintenance Messages ............................................................................................................. 208
Error Messages When Using the Brother Web Connect Feature .............................................................. 216
Paper Jams ................................................................................................................................................ 218
Paper is Jammed in the Manual Feed Slot ...................................................................................... 219
Paper is Jammed in the Paper Tray ................................................................................................. 220
Paper is Jammed in the Back of the Machine .................................................................................. 222
Paper is Jammed Inside the Machine .............................................................................................. 224
Paper is Jammed underneath the Paper Tray.................................................................................. 227
Printing Problems....................................................................................................................................... 229
Improve the Print Quality............................................................................................................................ 232
Network Problems...................................................................................................................................... 237
Error Messages ................................................................................................................................ 238
Use the Network Connection Repair Tool (Windows) ...................................................................... 241
Where Can I Find My Brother Machine's Network Settings? ........................................................... 242
I Cannot Complete the Wireless Network Setup Configuration........................................................ 243
My Brother Machine Cannot Print over the Network ........................................................................ 245
I Want to Check that My Network Devices are Working Correctly ................................................... 247
Google Cloud Print Problems..................................................................................................................... 248
AirPrint Problems ....................................................................................................................................... 249
Other Problems .......................................................................................................................................... 250
Check the Machine Information ................................................................................................................. 251
Reset Functions ......................................................................................................................................... 252
Machine Reset ................................................................................................................................. 253
Network Reset.................................................................................................................................. 254
Factory Reset ................................................................................................................................... 255
Routine Maintenance ........................................................................................................................ 256
Replace Supplies ....................................................................................................................................... 257
Replace the Toner Cartridge ............................................................................................................ 259
Replace the Drum Unit ..................................................................................................................... 263
Replace the Belt Unit........................................................................................................................ 268
Replace the Waste Toner Box.......................................................................................................... 272
Clean the Machine ..................................................................................................................................... 277
Clean the LED Heads....................................................................................................................... 279
Clean the Touchscreen LCD ............................................................................................................ 280
Clean the Corona Wires ................................................................................................................... 281
Clean the Drum Unit......................................................................................................................... 284
Clean the Paper Pick-up Rollers ...................................................................................................... 294
Calibrate Colour Output ............................................................................................................................. 295
Reset the Machine's Calibration Settings......................................................................................... 296
Correct Colour Print Alignment (Colour Registration) ................................................................................ 297
Check the Remaining Part Life .................................................................................................................. 298
Pack and Ship Your Brother Machine ........................................................................................................ 299
Replace Periodic Maintenance Parts ......................................................................................................... 301
Home > Table of Contents
iii

Machine Settings............................................................................................................................... 302
Change Machine Settings from the Control Panel ..................................................................................... 303
General Settings............................................................................................................................... 304
Settings and Features Tables........................................................................................................... 313
Change Machine Settings from Your Computer......................................................................................... 330
Change Machine Settings Using Web Based Management ............................................................ 331
Appendix............................................................................................................................................ 335
Specifications ............................................................................................................................................. 336
How to Enter Text on Your Brother Machine .............................................................................................. 342
Supplies ..................................................................................................................................................... 344
Important Information About Toner Cartridge Life...................................................................................... 346
Information Regarding Recycled Paper ..................................................................................................... 347
Brother Numbers........................................................................................................................................ 348
Home > Table of Contents
iv

Home > Before You Use Your Brother Machine
Before You Use Your Brother Machine
•Definitions of Notes
•Trademarks
•Important Note
1

Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Bold Bold style identifies buttons on the machine's control panel or computer screen.
Italics Italicised style emphasises an important point or refers you to a related topic.
Courier New Courier New font identifies messages shown on the machine's LCD.
Related Information
•Before You Use Your Brother Machine
2

Home > Before You Use Your Brother Machine > Trademarks
Trademarks
Microsoft, Windows, Windows Server, Internet Explorer and OneNote are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
Apple, App Store, Mac, Safari, AirPrint, the AirPrint logo, iPad, iPhone, iPod touch and macOS are trademarks of
Apple Inc., registered in the United States and other countries.
PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries.
Wi-Fi, Wi-Fi Alliance and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance®.
WPA, WPA2, Wi-Fi CERTIFIED, Wi-Fi Protected Setup and Wi-Fi Protected Setup logo are trademarks of Wi-Fi
Alliance®.
Android, Gmail, Google Cloud Print, Google Drive, Google Chrome, Chrome OS and Google Play are
trademarks of Google LLC. Use of these trademarks is subject to Google Permissions.
Mopria® and the Mopria® Logo are registered trademarks and service marks of Mopria Alliance, Inc. in the
United States and other countries. Unauthorised use is strictly prohibited.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Evernote is a trademark of Evernote Corporation and used under a license.
The Bluetooth® word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such
marks by Brother Industries, Ltd. is under license.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
Related Information
•Before You Use Your Brother Machine
3

Home > Before You Use Your Brother Machine > Important Note
Important Note
• Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
• Not all models are available in all countries.
• Windows 10 in this document represents Windows 10 Home, Windows 10 Pro, Windows 10 Education and
Windows 10 Enterprise.
• Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2.
• In this User's Guide, the LCD messages of the HL-L3230CDW/HL-L3270CDW are used unless otherwise
specified.
• In this User's Guide, the illustrations of the HL-L3230CDW are used unless otherwise specified.
• The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
• Unless otherwise specified, the screens in this manual are from Windows 7 and macOS v10.12.x. Screens on
your computer may vary depending on your operating system.
• The contents of this guide and the specifications of this product are subject to change without notice.
• Not all features are available in countries subject to applicable export restrictions.
Related Information
•Before You Use Your Brother Machine
4

Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
•Before Using Your Machine
•Front View and Back View
•Control Panel Overview
•Touchscreen LCD Overview
•How to Navigate the Touchscreen LCD
•Access Brother Utilities (Windows)
5

Home > Introduction to Your Brother Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
• Make sure you have installed the printer driver.
• For USB or network cable users: Make sure the interface cable is physically secure.
Firewall (Windows)
If your computer is protected by a firewall and you are unable to network print, you may need to configure the
firewall settings. If you are using the Windows Firewall and you installed the drivers using the steps in the
installer, the necessary firewall settings have been already set. If you are using any other personal firewall
software, see the User's Guide for your software or contact the software manufacturer.
Related Information
•Introduction to Your Brother Machine
6

Home > Introduction to Your Brother Machine > Front View and Back View
Front View and Back View
>> HL-L3210CW/HL-L3230CDW
>> HL-L3270CDW
HL-L3210CW/HL-L3230CDW
Front View
2 3
4
5
1
7
6
Back View
8
9
10
11
1. Control panel with a Liquid Crystal Display (LCD)
2. Face-down output tray support flap (support flap)
3. Face-down output tray
4. Paper tray
5. Manual feed slot cover
6. Top cover
7. Manual feed slot
8. (For wired network models)
10BASE-T / 100BASE-TX port
9. USB port
10. AC power connector / cord
11. Back cover (Face-up output tray)
The machine is equipped with a non-detachable AC power cord depending on the model.
7

HL-L3270CDW
Front View
2 3
4
5
1
7
6
Back View
8
9
10
11
1. Touch panel with a tiltable touchscreen LCD
2. Face-down output tray support flap (support flap)
3. Face-down output tray
4. Paper tray
5. Manual feed slot cover
6. Top cover
7. Manual feed slot
8. 10BASE-T / 100BASE-TX port
9. USB port
10. AC power connector / cord
11. Back cover (Face-up output tray)
Related Information
•Introduction to Your Brother Machine
8

Home > Introduction to Your Brother Machine > Control Panel Overview
Control Panel Overview
The control panel may vary depending on your model.
>> HL-L3210CW/HL-L3230CDW
>> HL-L3270CDW
HL-L3210CW/HL-L3230CDW
1
9
4
5
6
3
2
8
7
1. Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
• Wireless Network Models
A four-level indicator shows the wireless signal strength if you are using a wireless connection.
0 Max
2. WiFi Button
Launch the wireless installer on your computer and press the WiFi button. Follow the on-screen instructions
to set up a wireless connection between your machine and your network.
When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi light
blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless access
point.
3. Menu Buttons
OK
Press to select the displayed option. After you change a setting, the machine returns to the previous menu
level.
9

Back
• Press to go back one level in the menu.
• Press to select the previous digit when entering letters or numbers.
a or b (+ or -)
• Press to scroll through menus and options.
• Press to enter or change a letter or number. Hold down a or b to scroll faster. When you see the letter
or number you want, press OK.
4. Secure
Press to print jobs saved in the memory when you enter your four-digit password.
5. Go
• Press to clear certain error messages. To clear all other errors, follow the LCD instructions.
• Press to print any data remaining in the machine's memory.
• Press to select the displayed option. After you change a setting, the machine returns to Ready Mode.
6. Error LED
The Error LED blinks when the LCD displays an error or an important status message.
7. Data LED
The Data LED blinks depending on the machine’s status.
When the Data LED is on, data is in the machine’s memory. When the Data LED blinks, the machine is
receiving or processing data.
8. Cancel
• Press to cancel the current setting.
• Press to cancel a programmed print job and clear it from the machine’s memory. To cancel multiple print
jobs, hold down Cancel until the LCD displays [Cancel All Jobs].
9. Power On/Off
• Turn the machine on by pressing .
• Turn the machine off by pressing and holding down .
10

HL-L3270CDW
2
1
3
4
5
1. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the touchscreen.
2. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation. Press to cancel a programmed print job and clear it from the machine’s
memory.
3. LED Power Indicator
The LED lights up depending on the machine’s power status.
4. Power On/Off
• Turn the machine on by pressing .
• Turn the machine off by pressing and holding down .
5. Near Field Communication (NFC)
If your Android™ device supports the NFC feature, you can print from your mobile device by touching it to the
NFC symbol on the control panel.
11

Related Information
•Introduction to Your Brother Machine
12

Home > Introduction to Your Brother Machine > Touchscreen LCD Overview
Touchscreen LCD Overview
Related Models: HL-L3270CDW
From the Home screen, you can access the WiFi setup, Toner level, Settings, and Functions screens.
The Home screen displays the machine's status when the machine is idle. When displayed, this screen indicates
that your machine is ready for the next command.
1. (Wireless Status)
If you are using a wireless connection, a four-level indicator in the Home screen displays the current wireless
signal strength.
0 Max
• If you see at the top on the screen, press to select a wireless connection method, or edit an existing
wireless connection.
2. [Toner]
Displays the remaining toner life. Press to access the [Toner] menu.
3. [Settings]
Press to access the [Settings] menu.
Use the Settings menu to access all of your Brother machine's settings.
If Setting Lock has been turned on, a lock icon appears on the LCD. You must unlock the machine to
change any settings.
4. [Functions]
Press to access the Functions screen.
• [Secure Print]
Press to access the Secure Print option.
• [Web]
Press to connect the Brother machine to an Internet service.
13

Warning icon
The warning icon appears when there is an error or maintenance message; press to view it, and
then press to return to Ready Mode.
NOTE
This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.
Related Information
•Introduction to Your Brother Machine
14

Home > Introduction to Your Brother Machine > How to Navigate the Touchscreen LCD
How to Navigate the Touchscreen LCD
Related Models: HL-L3270CDW
Press your finger on the LCD to operate it. To display and access all the options, press a or b on the LCD to
scroll through them.
The following steps explain how to navigate through changing the machine's setting. In this example, the LCD
Backlight setting is changed from [Light] to [Med]:
IMPORTANT
DO NOT press the LCD with a sharp object such as a pen or stylus. It may damage the machine.
NOTE
DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this
may cause an error.
1. Press [Settings] > [All Settings].
2. Press a or b to display the [General Setup] option, and then press [General Setup].
3. Press a or b to display the [LCD Settings] option, and then press [LCD Settings].
4. Press [Backlight].
15