Brother HL-L5000D User manual

Reference Guide
Brief explanations for routine operations
HL-L5000D
HL-L5100DN
HL-L5200DW
HL-L5200DWT
HL-L6200DW
HL-L6200DWT
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
This Reference Guide contains basic instructions
and information for your Brother machine.
For more advanced instructions and information,
see the Online User's Guide at
solutions.brother.com/manuals

User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Reference Guide Learn the basic operations and basic
machine maintenance. See troubleshooting
tips.
Printed / In the box
Online User's Guide This guide includes the additional contents of
the Reference Guide.
In addition to information about the Print
operations, useful information is included
about using the machine on a network.
HTML and PDF file /
Brother Solutions
Center 1
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.8.5 or later
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
PDF file / Brother
Solutions Center 1
Google Cloud Print Guide This Guide provides details about how to use
Google Cloud Print™ services for printing
over the Internet.
PDF file / Brother
Solutions Center 1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device when
connected to a Wi-Fi® network.
PDF file / Brother
Solutions Center 1
1Visit solutions.brother.com/manuals.
1

The Online User's Guide Helps You Get the Most
Out of Your Machine
We hope that you find this guide helpful. To learn more about your machine's features, please
take a look at our Online User's Guide. It offers:
Quicker Navigation!
Search box
Navigation index in a separate panel
Comprehensive!
Every topic in one guide
Simplified Layout!
Provides step-by-step instructions
Feature summary at the top of the page
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1. Search Box
2. Navigation
3. Summary
4. Step-by-Step Instructions
To View Online User's Guides
To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.
(Windows®)
You can also access your machine's guides using Brother Utilities. The Brother Utilities tool is
included in the standard installation and, when installed, you can find it either as a shortcut on
your desktop, or from the Windows® Start menu.
2

Questions or Problems? Please Take a Look at
our FAQs, Solutions, and Videos Online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
•Provides several ways to search!
•Displays related questions for more information
•Receives regular updates based on customer feedback
Since the Brother Solutions Center is updated regularly, this screen is subject to change without
notice.
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Control Panel Overview
The control panel may vary depending on your model.
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1. Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
Wireless Network Models
A four-level indicator shows the wireless signal strength if you are using a wireless
connection.
0 Max
2. Data LED
The Data LED blinks depending on the machine’s status.
When the Data LED is on, data is in the machine’s memory. When the Data LED blinks, the
machine is receiving or processing data.
3. Error LED
The Error LED blinks when the LCD displays an error or an important status message.
1General Information
4

4. Menu Buttons
OK
Press to store your machine’s settings. After you change a setting, the machine returns to
the previous menu level.
Back
• Press to go back one level in the menu.
• Press to select the previous digit when entering numbers.
a or b (+ or -)
• Press to scroll through menus and options.
• Press to enter a number or to increase or decrease the number. Hold down a or b to
scroll faster. When you see the number you want, press OK.
5. Secure
Press to print jobs saved in the memory when you enter your four-digit password.
6. Go
• Press to clear certain error messages. To clear all other errors, follow the LCD instructions.
• Press to print any data remaining in the machine's memory.
• Press to select the displayed option. After you change a setting, the machine returns to
Ready Mode.
7. Cancel
• Press to cancel the current setting.
• Press to cancel a programmed print job and clear it from the machine’s memory. To cancel
multiple print jobs, hold down Cancel until the LCD displays [Cancel All Jobs].
8. Power On/Off
• Turn on the machine by pressing .
• Turn off the machine by pressing and holding down . The LCD displays [Shutting
Down] for a few seconds before going off.
9. WiFi, Network, or Report buttons
• Non-Network Models:
Report
Press the Report button to print the Printer Settings page.
• Wired Network Models:
Network
Press the Network button to set up wired network settings.
1General Information
5

• Wireless Network Models:
WiFi
Launch the wireless installer on your computer and press the WiFi button. Follow the on-
screen instructions to set up a wireless connection between your machine and your
network.
When the WiFi light is on, your Brother machine is connected to a wireless access point.
When the WiFi light blinks, the wireless connection is down, or your machine is in the
process of connecting to a wireless access point.
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Access Brother Utilities
(Windows®)
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your computer.
1Do one of the following:
• (Windows® XP, Windows Vista®,
Windows® 7, Windows Server® 2003,
Windows Server® 2008 and Windows
Server® 2008 R2)
Click (Start) > All Programs >
Brother > Brother Utilities.
• (Windows® 8 and Windows Server®
2012)
Tap or click (Brother Utilities)
either on the Start screen or the
desktop.
• (Windows® 8.1 and Windows
Server® 2012 R2)
Move your mouse to the lower left
corner of the Start screen and click
(if you are using a touch-based
device, swipe up from the bottom of
the Start screen to bring up the Apps
screen).
When the Apps screen appears, tap
or click (Brother Utilities).
2Select your machine (where XXXX is
the name of your model).
3Choose the operation you want to use.
1General Information
7

Load Paper in the
Paper Tray
Use the paper tray when printing on the
following media:
Plain paper
Thin paper
Recycled paper
Letterhead
Colored paper
Thick paper 1
• Adjust the guides
• Fan the paper
For more information, see the Online User's
Guide: Load and Print Using the Paper Tray.
Load Paper in the Multi-
purpose Tray (MP Tray)
Use the MP tray when printing on the
following media:
Plain paper
Thin paper
Recycled paper
Bond paper
Letterhead
Colored paper
Thick paper 2
Labels 2
Envelopes 2
• Adjust the guides
• Fan the paper
For more information, see the Online User's
Guide: Load and Print Using the
Multi ‑ purpose Tray (MP Tray).
2Load Paper
1Open the back cover (face up output tray) before printing to let the printed paper exit onto the face up output tray.
2Open the back cover (face up output tray) before printing to let the printed paper exit onto the face up output tray.
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Print from Your Computer
Print a Document
(Macintosh)
For printing instructions, see the Online User's
Guide: Print from Your Computer (Macintosh).
Print a Document
(Windows®)
1Select the print command in your
application.
2Select Brother XXX-XXXX (where
XXXX is the name of your model).
3Click Print.
4Complete your print operation.
For more information, see the Online
User's Guide: Print from Your Computer
(Windows®).
Print More Than One Page
on a Single Sheet of Paper
(N in 1) (Windows®)
1Select the print command in your
application.
2Select Brother XXX-XXXX (where
XXXX is the name of your model), and
then click the printing properties or
preferences button.
The printer driver window appears.
3Click the Multiple Page drop-down list
and select the 2 in 1, 4 in 1, 9 in 1, 16
in 1, or 25 in 1 option.
4Click OK.
5Complete your print operation.
3Print
3Print
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Use this section to resolve problems you may encounter when using your Brother machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• (For network models) The access point (for wireless network), router, or hub is turned on and
its link indicator is blinking.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer.
• Check the LCD or the machine's status in Brother Status Monitor on your computer.
Find the Error Find the Solution
Using the Status Monitor
• Double-click the icon in the task tray.
• (Windows®) If you select the Load Status
Monitor on Startup check box, the Status
Monitor will launch automatically each time
you start your computer.
• A green icon indicates the normal stand-by
condition.
• A yellow icon indicates a warning.
• A red icon indicates an error has occurred.
• A gray icon indicates the machine is
offline.
• Click the Troubleshooting button to
access Brother's troubleshooting website.
ATroubleshooting
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Find the Error Find the Solution
Using the LCD 1. Follow the messages on the LCD.
2. See the instructions in the following table.
3. If you cannot resolve the error, see the
Online User's Guide: Error and
Maintenance Messages or see: FAQs &
Troubleshooting on the Brother Solutions
Center at
support.brother.com.
Error and Maintenance Messages
The most common error and maintenance messages are shown in the table.
Error Message Cause Action
Cartridge Error The toner cartridge is not
installed correctly.
Remove the toner cartridge and drum
unit assembly. Take out the toner
cartridge, and put it back in the drum
unit again. Reinstall the toner
cartridge and drum unit assembly in
the machine.
If the problem continues, contact
Brother Customer Service or your
local Brother dealer.
Drum ! The corona wire on the
drum unit must be cleaned.
Clean the corona wire on the drum
unit.
See the Online User's Guide: Clean
the Corona Wire.
If the problem continues, replace the
drum unit with a new one.
The drum unit or the toner
cartridge and drum unit
assembly is not installed
correctly.
Remove the drum unit, remove the
toner cartridge from the drum unit,
and put the toner cartridge back into
the drum unit. Reinstall the drum unit
in the machine.
Drum End Soon The drum unit is near the
end of its life.
Order a new drum unit before the
LCD displays Replace Drum.
ATroubleshooting
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Error Message Cause Action
Jam 2-sided The paper is jammed in the
2-sided tray or inside the
back cover.
Remove the 2-sided tray and open
the back cover to pull out all jammed
paper.
Jam Inside The paper is jammed inside
the machine.
Open the front cover, remove the
toner cartridge and drum unit
assembly, and pull out all jammed
paper. Close the front cover.
Jam MP Tray The paper is jammed in the
MP tray.
Remove all jammed paper from in
and around the MP tray. Press Go.
Jam Rear The paper is jammed in the
back of the machine.
Open the fuser cover and remove all
jammed paper. Close the fuser cover.
Jam Tray 1
Jam Tray 2
Jam Tray 3
Jam Tray 4
The paper is jammed in the
indicated paper tray.
Pull out the paper tray indicated on
the LCD and remove all jammed
paper.
No Drum Unit The drum unit is not
installed correctly.
Reinstall the toner cartridge and drum
unit assembly.
No Paper The machine is out of
paper, or paper is not
loaded correctly in the
paper tray.
• Refill paper in the paper tray. Make
sure the paper guides are set to
the correct size.
• If paper is in the tray, remove it and
load it again. Make sure the paper
guides are set to the correct size.
• Do not overfill the paper tray.
No Paper Fed T2
No Paper Fed T3
No Paper Fed T4
The machine failed to feed
paper from the indicated
paper tray.
Pull out the paper tray indicated on
the LCD and remove all jammed
paper.
No Paper MP The MP tray is out of paper,
or paper is not loaded
correctly in the MP tray.
Do one of the following:
• Refill paper in the MP tray. Make
sure the paper guides are set to
the correct size.
• If paper is in the tray, remove it and
load it again. Make sure the paper
guides are set to the correct size.
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Error Message Cause Action
No Paper T1
No Paper T2
No Paper T3
No Paper T4
The machine failed to feed
paper from the indicated
paper tray.
Do one of the following:
• Refill paper in the paper tray
indicated on the LCD. Make sure
the paper guides are set to the
correct size.
• If paper is in the tray, remove it and
load it again. Make sure the paper
guides are set to the correct size.
• Do not overfill the paper tray.
No Toner The toner cartridge or the
toner cartridge and drum
unit assembly is not
installed correctly.
Remove the toner cartridge and drum
unit assembly. Remove the toner
cartridge from the drum unit, and
reinstall the toner cartridge back in
the drum unit. Reinstall the toner
cartridge and drum unit assembly
back in the machine. If the problem
continues, replace the toner cartridge
with a new one.
Replace Drum It is time to replace the
drum unit.
Replace the drum unit with a new
one.
The drum unit counter was
not reset when a new drum
was installed.
Reset the drum unit counter.
See the instructions included with the
new drum unit.
Replace Toner The toner cartridge is at the
end of its life. The machine
stops all print operations.
Replace the toner cartridge with a
new one.
Toner Low If the LCD displays this
message, you can still print.
The toner cartridge is near
the end of its life.
Order a new toner cartridge now so
you have it ready when the LCD
displays Replace Toner.
ATroubleshooting
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Paper Jams
An error message indicates where the paper is stuck in your machine.
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Error messages:
1. Jam Rear
2. Jam 2-sided
3. Jam Tray
4. Jam Inside
Solutions for Wireless Connection
If you cannot connect your Brother machine to the wireless network, see the following:
•Online User's Guide: Print the WLAN Report
•Quick Setup Guide: Alternate wireless configuration method
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How to Enter Text on Your Brother Machine
When setting certain options, such as the Network Key, you must enter characters on the
machine:
• Hold down or repeatedly press a or b to select a character from this list:
0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ(space)!"#$
%&'()*+,-./:;<=>?@[]^_
• Press OK when the character or symbol you want is displayed, and then enter the next
character.
• Press Back to delete characters entered incorrectly.
Print Using Your Mobile Device
Brother iPrint&Scan allows you to use features of your Brother machine directly from your mobile
device, without using a computer. Download the Mobile Print/Scan Guide for Brother iPrint&Scan
at: solutions.brother.com/manuals.
BAppendix
BAppendix
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Supplies
When the time comes to replace supplies, such as the toner or drum, an error message will
appear on your machine's control panel or in the Status Monitor. For more information about the
supplies for your machine, visit http://www.brother.com/original/index.html or contact your local
Brother reseller.
The toner cartridge and drum unit are two separate parts.
Supply Items Supply order No. Approximate Life
(Page Yield)
Applicable Models
Toner
Cartridge
Standard Toner:
TN-820
Approximately
3,000 pages 1 2
HL-L5000D/HL-L5100DN/
HL-L5200DW/HL-L5200DWT/
HL-L6200DW/HL-L6200DWT
High Yield Toner:
TN-850
Approximately
8,000 pages 1 2
HL-L5000D/HL-L5100DN/
HL-L5200DW/HL-L5200DWT/
HL-L6200DW/HL-L6200DWT
Super High Yield Toner:
TN-880
Approximately
12,000 pages 1 2
HL-L6200DW/HL-L6200DWT
Drum Unit DR-820 Approximately
30,000 pages 3
HL-L5000D/HL-L5100DN/
HL-L5200DW/HL-L5200DWT/
HL-L6200DW/HL-L6200DWT
1Approximate cartridge yield is declared in accordance with ISO/IEC 19752.
2Letter or A4 size 1-sided pages
3Approximately 30,000 pages based on 1 page per job and 50,000 pages based on 3 pages per job [A4/letter simplex
pages]. The number of pages may be affected due to a variety of factors including but not limited to media type and
media size.
If you are using Windows®, double-click the Brother CreativeCenter icon on your desktop
to access our FREE website designed as a resource to help you easily create and print
customized materials for business and home use with photos, text and creativity.
Macintosh users can access Brother CreativeCenter at this web address:
http://www.brother.com/creativecenter
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Brother International Corporation
200 Crossing Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
www.brother.com
These machines are approved for use in the country of purchase only. Local Brother
companies or their dealers will support only machines purchased in their own countries.
D004LX001-00
USA/CAN
Version 0